Here for New Zealand - ACC

Here for New Zealand

2020 Annual Report

Prongo-a-tau

Accident Compensation Corporation Te Kaporeihana whina Hunga Whara

T Tatou Tirohanga Whakamua

Ko t tatou tirohanga whakamua, ko te whakawhanaketanga mai o ttahi hononga motuhake ki ia tangata o Aoteoroa, kia pai ake ai t rtou noho, m te whakaheke it e tponotanga

atu me te pnga atu o ng wharanga.

Our Vision

Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

ACCIDENT COMPENSATION CORPORATION

Ttou Uara | Our Values

We think our core values are particularly special. They were shaped by asking people in New Zealand what they expected and needed from us. Each one of our values is important and

they should be held together in balance.

PHOTOGRAPH BY CHRIS WILLIAMS

OUR VALUES We foster close relationships with our partners in accident prevention and care, as well as within cultural groups and the wider community.

WE ARE SHAPING OUR FUTURE

OUR VALUES We motivate New Zealanders to live, work and play safely, so they can lead full and active lives. WE ARE SHAPING OUR FUTURE

OUR VALUES We are responsive to each person's physical and emotional needs, making it easy for people to engage with us. WE ARE SHAPING OUR FUTURE

OUR VALUES We gather and wisely invest our income to meet the needs of today's and tomorrow's Kiwis. WE ARE SHAPING OUR FUTURE

OUR VALUES We are fair and transparent about each person's situation, applying common sense solutions when called for.

WE ARE SHAPING OUR FUTURE

ACC7034

ACC7033

ACC7036

ACC7035

Hoamahi pai | Good partners Ka manaakihia ng hononga tata ki ttou hoamahi i te rngai kaupare me te manaaki wharanga, waihoki, ko ng hononga ki ng ahurea rerek me te hapori whnui. We foster close relationships with our partners in injury prevention and care, as well as within cultural groups and the wider community.

Haumaru Aotearoa | Safe Kiwis Ka whakaawe ttou i ng tngata o Aotearoa ki te noho haumaru, ki te mahi haumaru, ki te tkaro haumaru ? e tutuki pai ai ng mahinga katoa i te ao e nhia ana e rtou. We motivate New Zealanders to live, work and play safely, so they can lead full and active lives.

Ko te tangata i mua i te tukanga | People before process Ka rongo ttou i ng hiahia o te tinana me te ngkau o ia tangata, kia mm ai te toro mai ki a tatou. We are responsive to each person's physical and emotional needs, making it easy for people to engage with us.

Kaitiaki ttika | Responsible stewards Ka kohia, ka haumia ttika ttou ptea e ea ai ng hiahia o ng Kiwi o nianei, o pp hoki. We gather and invest our income wisely to meet the needs of today's and tomorrow's Kiwis.

Mahi ttika, ngkau tuwhera | Fair and open Ka mahi ttika ttou, ka pono hoki ttou ki ng huatanga o ia tangata ? ka whia ng whakatutukinga mm i ng w e tika ana. We are fair and transparent about a person's situation, applying common-sense solutions when called for.

PHOTOGRAPH BY CHRIS WILLIAMS

ACC7037

ANNUAL REPORT/PRONGO-A-TAU 2020

1

Our purpose

ACC is the Crown entity set up under the Accident Compensation Act 2001 to deliver New Zealand's accident insurance scheme (the Scheme).

The Scheme was established following the 1967 Royal Commission of Inquiry chaired by the Rt Hon Sir Owen Woodhouse. The `Woodhouse Report' led to an extension of the no-fault accident cover to include all injuries for workers (for both work and non-work injuries) and motor vehicle injuries. The Scheme was then extended to cover those groups of people previously not covered (including students, non-earners and visitors to New Zealand).

The purpose of the Scheme is to deliver injury prevention initiatives and no-fault personal injury cover for everyone in New Zealand.

Under the Scheme, individuals forgo the right to sue for compensatory damages following injury, in exchange for comprehensive accident insurance cover and compensation.

In delivering the Scheme we have three outcomes we aim to achieve over the long term:

? Reduce the incidence and severity of injury in New Zealand

? Rehabilitate injured people in New Zealand more effectively

? Ensure that New Zealand has an affordable and sustainable Scheme.

Improving lives every day

Three words sit at the core of what we do: prevention, care and recovery.

But why we do what we do is just as important. And that is to improve lives every day. It is to put our customers first, showing them manaaki and supporting their wellbeing. It's to enable everyone in New Zealand to live freely and confidently, knowing that if they need us, we will be there.

We receive approximately two million claims each year. We show up in New Zealanders' lives in different, surprising, predictable, emotional, simple, complex and everyday ways.

It could be helping after a fall from a backyard swing set, or from a motorcycle. A mishap in the kitchen, whether home chef or professional. Or a more severe injury, supporting someone throughout their lifetime.

Or it could be a programme to help New Zealand farmers take better care of their wellbeing. An app that helps those over 65 to build their balance, strength and confidence. Or providing funding that helps children to learn about healthy relationships in the classroom, on the rugby field and in their daily lives.

Our purpose is greater than helping to pick people up when they're down. We also work to prevent injuries happening in the first place. But when they do happen, we'll be here.

2

ACCIDENT COMPENSATION CORPORATION

Contents

Summary 5 Mai i te Minita6 From the Minister8 Mai i te Poari 10 From the Board12 Mai i te Tumu Whakarae14 From the Chief Executive16 Our response to COVID-1918 Measuring our performance20 2019/20 operating environment 22 How your ACC is funded26

Organisational health and capability77 People 78 Information84 Technology86 Environmental88

Governance and managing risk 91 Governance 92 The ACC Board95 The ACC Executive102 Managing risk 106

Overview27 Our Strategic Framework28 Environmental, social and governance30 Whia Te Tika 33

Core performance 41 Injury prevention42 Customer outcomes and experiences46 Financial sustainability 52 ACC investments 62

Statement of performance and financial statements111 Statement of responsibility113 Statement of performance 114 Financial statements129

Glossary 193

Directory 199

An online version of this report can be found at acc.co.nz/about-us/corporate.

ANNUAL REPORT/PRONGO-A-TAU 2020

3

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download