OFFICE ADMINISTRATION PROGRAM HANDBOOK - SCCIowa

OFFICE ADMINISTRATION

PROGRAM HANDBOOK

Administrative Assistant Administrative Assistant, Accounting

Administrative Assistant, Legal Administrative Assistant, Medical

2017-2018

Non-Discrimination Statement

It is the policy of Southeastern Community College not to discriminate on the basis of race, color, national origin, sex, disability, age, employment, sexual orientation, gender identity, creed, religion, and actual or potential parental, family or marital status in its programs, activities, or employment practices as required by the Iowa Code ?? 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. ?? 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. ? 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. ?? 1681 ? 1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. ? 794), and Title II of the Americans with Disabilities Act (42 U.S.C. ? 12101, et seq.).

Individuals having questions or complaints related to compliance with this policy should contact Tina Young, Title IX / Equity Coordinator, Southeastern Community College, 1500 W. Agency Road, West Burlington, IA 52655, email tyoung@scciowa.edu, phone number 319/208-5101, fax 319/208-5005 or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312/730-1560, fax 312/730-1576.

West Burlington 1500 West Agency Road West Burlington, IA 52655 319-752-2731

Keokuk 335 Messenger Road

Keokuk, IA 52632 319-524-3221

Table of Contents

Introduction ........................................................................................................................................... 1 Administrative Assistant Program Curriculum ..................................................................................... 2 Administrative Assistant Program Tracks ............................................................................................. 4 Administrative Assistant ....................................................................................................................... 5 Administrative Assistant, Accounting ................................................................................................... 7 Administrative Assistant, Legal ............................................................................................................. 9 Administrative Assistant, Medical ...................................................................................................... 11 Philosophy............................................................................................................................................ 13 Equipment and Obligations (Required) .............................................................................................. 14 Internships ........................................................................................................................................... 15 NOCTI ................................................................................................................................................... 17 Grading Policy ...................................................................................................................................... 18 Cheating Policy..................................................................................................................................... 19 Ethical and Professional Conduct ........................................................................................................ 20 Disciplinary Policy ................................................................................................................................ 22 Attendance/Tardiness Policy .............................................................................................................. 26 Professional Organizations.................................................................................................................. 27 Industry Certifications ......................................................................................................................... 28 Administrative Assistant Program in Social Media ............................................................................ 29 Medical Insurance................................................................................................................................ 30 Network Storage for SCC Students...................................................................................................... 31 Library Information.............................................................................................................................. 32 Acknowledgment Form ....................................................................................................................... 33

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Introduction

Welcome to Southeastern Community College and the Administrative Assistant Program! We hope that you will find your studies rewarding and challenging.

The college experience, for most of you, is a totally new experience which includes many adjustments. You are now responsible for many things you have not experienced before. How YOU manage these responsibilities ? personal and academic ? is very important to your future success and will influence and determine the remainder of your life.

The program staff has prepared this handbook to serve as a guide for you during your preparation for a career in the field of Administrative Assisting.

One of the goals of this handbook is to mirror the type of policies you will encounter in an office setting. The guidelines will help you develop excellent work habits, reliability, responsibility, and maturity necessary for professional office employees. Another goal is to make students aware of the expectations of the instructors for developing the skills needed to be successful in an office setting.

The overall goal for the instructor and students is to develop reliable, competent, mature, employable office professionals.

Administrative Assistant Program Curriculum

The Administrative Assistant Program is designed to prepare students for employment in various office positions. Students in the Administrative Assistant Program earn an Associate of Applied Science degree.

Students in the Administrative Assistant Program have the opportunity to become an active member of the Business Club, which is affiliated with the Business Professionals of America*. This organization provides students with leadership training, field trips and competitive opportunities with other clubs throughout the state and nation. Many activities are also done at the local level. These activities provide opportunity for learning, fun, and fundraising experience.

Students who need additional work in English, mathematics, or keyboarding may want to consider one or two semesters of preparatory work prior to entering the Associate in Applied Science program. Prospective or incoming students must be tested for placement before registering for administrative assistant classes.

Prerequisites COMPASS:

Score Course

Writing

43

Reading

61

Pre Algebra 50

Business English or Composition I w/Lab Principles of Accounting Business Math/Calculator & Principles of Accounting

Recommended High School Level Background Courses

Keyboarding

Business Math

General Business Bookkeeping/Accounting

English

Secretarial Practice Word Processing Intro to Computers

Reading Competency Grade Level 12.5

Articulation (transfer) agreements are in place for various administrative assistant courses.

Basic Skills on the Job Office professionals use reading for procedures manuals, equipment and software manuals, documentation, reports and expanded documents as well as formal and informal correspondence. Office professionals write letters, memos, messages, and take notes of meetings. They must be able to use standard business forms and transcribe from spoken to written word. Office professionals use computers extensively in the completion of their day-to-day duties and tasks.

Math skills used include: using a calculator with basic functions; decimals and percentages for payroll, extending invoices, figuring increases and decreases in prices, interest rates, commissions, and taxes; and dealing with bank reconciliation.

* The South Campus Business Club in Keokuk is currently not affiliated with Business Professionals of America.

Administrative Assistant Program Handbook ? Page 2

Employment Entry-Level Skills Work as part of a team Set specific goals and manage self and time to accomplish these goals Accept direction and follow procedures Work independently to solve problems and make decisions Demonstrate self-discipline, initiative, creative insight, and good judgment Work with minimal supervision Keep all information confidential Work accurately

Program Coordinator/Instructor Trisha Hopper (West Burlington) 319-208-5212 thopper@scciowa.edu Program Instructor Carla Pilkington (Keokuk) 319-313-1986 cpilkington@scciowa.edu

Administrative Assistant Program Handbook ? Page 3

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