Consumer Action Prepaid Credit Card Survey - 2012

[Pages:109]AbouttheSurvey

Consumer Action Prepaid Credit Card Survey - 2012

AboutThisSurvey KeytoSurvey

ConsumerAc8on's2012PrepaidCardSurveywasconductedJan.16-March22by AlegraHoward.ThesurveywascoordinatedandsupervisedbyRuthSusswein. Note:YouareprohibitedfromusingConsumerAc8on'snameoranyreferencetoits surveysinadver8singorforanyothercommercialpurpose.

?2012ConsumerAc8on

NAMEOFCARDISSUER

Thecompanythatissuesthecard.

NAMEOFCARD

Thenameofthecard.

URLSOURCEOFCARDINFO

WhereConsumerAc8onfoundtheinforma8onpresentedinthisreport.

Card'sTermsandCondi7ons

Thecontractgoverningthecardholder'suseofthecard.

URLofISSUER

Themainwebsiteoftheissuer.

ISSUERPHONE

Theissuer'stelephonenumber.

CARDAVAILABILITY(STATES)

Whereyoucanbuyand/orusethecard.

FDICINSURED?

TheFDIC?shortfortheFederalDepositInsuranceCorpora8on?isanindependent

agencyoftheUnitedStatesgovernment.TheFDICprotectsdepositorsofinsured

bankslocatedintheUnitedStatesagainstthelossoftheirdepositsifaninsured

bankfails.

FRAUDPROTECTION?

Howtheissuerprotectsyouagainstunauthorizeduseofthecard.

ERRORRESOLUTION?

Yourrightstodisputeanerroronyouraccount.

TemporaryCard

Offtheshelfcardsarecalled"temporary"cardsbecauseyoueitherusethemupor

converttheaccountintoapermanentpersonalizedcardthatyoucanreloadwith

fundsagainandagain.

MinimumLoad Thesmallestbalanceallowedonthecard.

MaximumBalance Thelargestamountyoucanhave(orload)onthecardatone8me.

PersonalizedCard

Onceyouriden8tyhasbeenverified,apersonalizedcardwillbemailedtoyouand

youcanloadfundsonit.

MinimumLoad Thesmallestbalanceallowedonthecard.

MaximumBalance Thelargestamountyoucanhave(orload)onthecardatone8me.

USEOFCARD

Thissec8onexplainshowyouusethecard.

CARDRESTRICTIONS

Anyrestric8onsontheuseofthecard.

ReloadProcess

Howyoudepositfunds(loadorreload)thecard.

Creditcheckrequired?

Willyourcredithistoryhavetobeverifiedbeforeyoucangetacard.

Bankaccountrequired?

Areyourequiredtohaveabankaccountbeforeyoucangetacard.

Requirements

Anyaddi8onalrequirementsonthecard.

DirectDeposit

Canyoucandesignatethecardtoreceivedirectdepositsfromyouremployeror

governmentbenefits?

UPGRADES

Anyspecialadd-onstothecard.

FEES:

Thissec8onexplainsthefeesonthecard.

Ini7alPurchase/Ac7va7on Thefeetobuyorac8vatethecard.

Reload Thefeetodepositmoney(loadorreload)onthecard.

Withdrawal Thefeetowithdrawcash,atanATMmachineorelsewhere.

Lost,StolenorAddi7onalCardThefeeforareplacementoraddi8onalcard.

DirectDeposit Thefeetohaveincomedirectdepositedonthecard.

MonthlyMaintenanceFee Afeeonsomecardsthatischargedmonthlyjusttohavethecard.

Transac7on Afeechargedevery8meyoumakeatransac8on.

CustomerService Afeetocallcustomerservice.

BalanceInquiry AfeetocheckyourbalanceatanATMmachine.

ForeignCurrencyConversionFee Afeechargedwhenyouusethecardtomakepurchaseswithaforeign-basedvendor

onlineorinpersonwhenyouareinanothercountry.

Other Anyotherinforma8onthatmaybeapplicable.

MANAGINGYOURCARDONLINE

Text to check balance?

Howyoucancheckyourcard'sbalanceonlineandmonitoryouraccount. Ifyoucanreceivetextmessagestoletyouknowyourbalance.

Low balance email/text alerts?

Ifyoucanreceiveemailortextalertswhenyourbalanceislow.

HOWTOAVOIDFEES

Waystousethecardinamorecosteffec8vemannerbyavoidingfees.

Consumer Action Prepaid Card Survey - 2012 Page 1 of 109

Page1of2

CONFIDENTIALITY PRIVACYNOTICE

AbouttheSurvey

Howisyourpersonalinforma8onprotected,ornotprotected. Theissuer'spolicyonhowittreatsyourpersonalinforma8onforbusiness, marke8ngandotherpurposes.

Consumer Action Prepaid Card Survey - 2012 Page 2 of 109

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