In the United States - Acura

[Pages:41]In the United States: American Honda Motor Co., Inc.

Acura Client Relations Mail Stop 100-5E-8F

1919 Torrance Boulevard Torrance, CA 90501-2746

(800) 382-2238

In Puerto Rico and the U.S. Virgin Islands: Vortex Motor Corp. Bella International P.O. Box 190816

San Juan, Puerto Rico 00919-0816

(787) 620-7546

These warranties are given by

Table of Contents

Introduction

Customer Satisfaction................................................................................................................................................................ 2

Some Repairs May Be Covered Beyond the Limited Warranty............................................................................................. 5

A Quick Reference to Warranty Coverages.............................................................................................................................. 6

Your Warranties in Detail

General Warranty Provisions..................................................................................................................................................... 8

New Vehicle Limited Warranty.................................................................................................................................................. 9

Powertrain Limited Warranty....................................................................................................................................................10

Federal Emissions Warranties..................................................................................................................................................11

Federal Emissions System Coverage..................................................................................................................................... 17

California Emissions Warranties............................................................................................................................................. 18

California Emissions System Coverage................................................................................................................................. 25

Hybrid Powertrain Warranty.................................................................................................................................................... 26

High Voltage Battery Capacity Warranty................................................................................................................................ 27

Tires........................................................................................................................................................................................... 28

Seat Belt Limited Warranty...................................................................................................................................................... 29

Rust Perforation Limited Warranty......................................................................................................................................... 30

Accessory Limited Warranty.................................................................................................................................................... 31

Replacement/Remanufactured Parts Limited Warranty....................................................................................................... 33

Replacement 12-Volt Battery Limited Warranty..................................................................................................................... 34

Replacement Exhaust Components Lifetime Limited Warranty......................................................................................... 35

Your Responsibility

Operation and Maintenance ofYour Acura............................................................................................................................ 36

How to Get Warranty Service.................................................................................................................................................. 38

Warranty Coverage Outside the United States..................................................................................................................... 39

Limitations and Disclaimers.................................................................................................................................................... 40

Acura Automobile Division, a division of American Honda Motor Co., Inc., gives these warranties on behalf of American Honda Motor Co., Inc.,

1919 Torrance Boulevard, Torrance, California 90501-2746, a California Corporation.

?2019 American Honda Motor Co., Inc. ? All Rights Reserved

WL-10603

Customer Satisfaction

Your complete satisfaction with your Acura automobile is our main goal. Personnel at Acura dealerships are trained to provide the best service for your vehicle.

If you are not satisfied with any maintenance or repair work done by the dealership, follow these three steps:

STEP 1

Talk over your concerns with the dealership's management, such as the service manager or general manager. In most cases, a satisfactory solution is found at this step.

STEP 2

We recognize that, on some occasions, a customer will not be totally satisfied with a dealer's decision or actions in Step 1. If this is the case, you should call or write Acura Client Relations. The address and telephone number are on the inside front cover of this booklet.

Please provide the following information:

? Year, model, and Vehicle Identification Number (VIN) of your vehicle, and its current mileage;

? The name of the dealer who sold you the vehicle;

? The name of the dealer who services your vehicle;

? Date, mileage, and reason for each visit to an Acura dealership;

? Any non-Acura dealership repair service for the problem(s); and

? Your daytime and evening telephone numbers.

The staff of Acura Client Relations is interested in working with you and the dealership to find a satisfactory solution.

STEP 3

If you disagree with the decision reached by the staff of Acura Client Relations, you may request to have your case reviewed in an independent forum run by the National Center for Dispute Settlement (NCDS). You may file a claim at any time by calling NCDS toll-free at 877-545-0055, ext. 120.

You may also write to: National Center for Dispute Settlement P.O. Box 1108 Mt. Clemens, MI 48046

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Introduction

The purpose of NCDS is to resolve disputes between vehicle manufacturers and their customers. NCDS's decision makers are impartial third parties who will listen to both the customer and the manufacturer and decide what can be done to resolve the disagreement.

NCDS's decision is not binding on you unless you agree to accept it. If you accept the decision, Acura will abide by it. Generally, disputes submitted to NCDS are resolved within 40 days (47 days if you have not first contacted Acura about your complaint).

Acura offers you the opportunity to mediate and arbitrate a disagreement through NCDS because we want you to feel that you have been treated fairly.

Eligibility is limited by your vehicle's age, mileage, and other factors. In order to file a claim, you need to provide your name and address, the Vehicle Identification Number (VIN) of your vehicle, and a brief statement outlining the disagreement. Initially, NCDS may try to resolve the disagreement through mediation. If this is not successful, your complaint will be reviewed by an impartial arbitrator. You may present the facts of your case to the arbitrator at an informal meeting.

Customer Satisfaction

We encourage you to use this program before, or instead of, going to court. It is informal, free of charge to you, and generally resolves problems much faster than the court system. Lawyers are usually not involved in the resolution of claims through NCDS, although you may obtain one at your own expense if you choose.

If you want to go to court, Acura does not require you to first file a claim with NCDS. Please note that laws in some states may require that you file a claim with NCDS before you can proceed to a state-operated dispute resolution process or the court system. If you do not accept the decision of NCDS, you can still go to court.

Introduction

3

Customer Satisfaction

Lemon Laws

Many states have enacted what are commonly referred to as "Lemon Laws." Although the details of these laws vary from state to state, their main purpose is to assure you certain rights if you have problems with your new vehicle. In general terms, these laws usually say that if your new vehicle has a problem that cannot be repaired in several attempts, or has a series of problems that keep it out of service for an extended period, you may qualify for relief under the lemon law in your state.

Some states require you to notify the manufacturer about the problem(s), and some states give the manufacturer, or its representative, a chance to correct the problem(s). A state may require you to submit your complaint to a dispute resolution program, such as NCDS, before proceeding to other forums.

Lemon laws have many provisions. If you feel your new Acura qualifies for consideration under the lemon law in your area, we suggest you check the laws in your state.

We want you to be satisfied with your Acura automobile. If you have any questions, please contact your authorized Acura dealer or Acura Client Relations.

American Honda Motor Co., Inc. Acura Client Relations 1919 Torrance Boulevard Mail Stop 100-5E-8F Torrance, CA 90501-2746 (800) 382-2238

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Introduction

Some Repairs May Be Covered Beyond the Limited Warranty

Acura may cover, on a case-by-case basis, some or all of the cost to repair a problem that is not covered by your vehicle's limited warranties.

If your vehicle develops a problem you feel should be repaired by Acura at no cost, discuss it with your dealer.

If you are not satisfied with your authorized Acura dealer's decision, call or write Acura Client Relations (the address and telephone number are on the inside front cover of this booklet).

Please provide this information about your vehicle:

Sometimes Acura offers a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the warranty. Check with your dealer to determine whether any adjustment program is applicable to your motor vehicle.

? Year, model, and Vehicle Identification Number (VIN) of your vehicle, and its current mileage;

? Maintenance history;

? A detailed explanation of the problem; and

? Why you think Acura should be responsible for the repair.

Your request will be investigated, and you will be informed of Acura's decision.

Introduction

5

A Quick Reference to Warranty Coverages

This is a brief summary of the warranties covering your 2020 Acura. Please refer to the listed page for a full description of each warranty's coverage and limitations.

New Vehicle Limited Warranty........................................................................................................................................................ 9 Every new Acura is covered, including the 12-volt battery, for 4 years or 50,000 miles, whichever comes first. The tires are warranted separately.

Powertrain Limited Warranty.........................................................................................................................................................10 The powertrain in your new Acura is covered for 6 years or 70,000 miles, whichever comes first.

Federal Emissions Warranties........................................................................................................................................................11 The Emissions-related Defects and Performance Warranties cover the components that make up your Acura's emissions control systems.

California Emissions Warranties................................................................................................................................................... 18 The Emissions Control Systems Defects and Performance Warranties cover Acura vehicles registered and operated in California or in other States that have adopted California emissions warranty regulations.

Hybrid Powertrain Warranty.......................................................................................................................................................... 26 The Hybrid Powertrain Warranty applies to all new Acura models with hybrid powertrains.

High Voltage Battery Capacity Warranty..................................................................................................................................... 27 Gradual capacity loss of the high voltage battery is expected and not covered under warranty. Greater than normal degradation is covered for 8 years or 100,000 miles, and can be determined by an authorized Acura dealer.

Tires................................................................................................................................................................................................. 28 The original tires are warranted by their manufacturer. Your authorized Acura dealer can assist you in contacting a local representative of the tire's manufacturer, if needed.

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Introduction

A Quick Reference to Warranty Coverages

Seat Belt Limited Warranty........................................................................................................................................................... 29 Seat belts that fail to function properly are covered for 15 years or 150,000 miles, whichever comes first

Rust Perforation Limited Warranty............................................................................................................................................... 30 Acura will repair or replace any body panel on your vehicle that rusts from the inside out. This coverage extends for 5 years with no mileage limit.

COVERAGE OF ACCESSORIES AND REPLACEMENT ITEMS

Accessory Limited Warranty......................................................................................................................................................... 31 All Acura accessories are covered up to 4 years or 50,000 miles, whichever comes first, depending on time of installation.

Replacement/Remanufactured Parts Limited Warranty............................................................................................................ 33 Acura Genuine replacement parts purchased from an authorized Acura dealer are covered for at least 1 year. Acura Genuine Remanufactured Parts purchased from an authorized Acura dealer are covered up to 3 years or 36,000 miles, whichever comes first, depending on place of installation.

Replacement 12-Volt Battery Limited Warranty......................................................................................................................... 34 A replacement battery (other than a Hybrid Powertrain System battery) purchased from an authorized Acura dealer is covered by a 100-month (8 years and 4 months) limited warranty.

Replacement Exhaust Components Lifetime Limited Warranty.............................................................................................. 35 Replacement exhaust components (muffler, A-pipe, and B-pipe) purchased from your authorized Acura dealer are covered for as long as you own the vehicle. Installation is included if the covered exhaust components were originally installed by your authorized Acura dealer.

Introduction

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