Teachscape.vo.llnwd.net



Secure Viewer Supported Configurations

|Operating System |Browser |Flash Player |

|Mac OSX 10.4 or higher |Safari 5.0.1 or higher |10.0.42.34 |

|Windows XP SP3, Windows 7 |Firefox 3.6.6 or higher | |

Steps to Install Proper Version of Flash Player

1. On PC:

a. Un-install the old/not working Flash player.

Click Start --Control Panel--Un-install a Program -- Un-install Flash Player.

Re-start the computer.

b. Click on the link  

and download the file.

c. Install the new Flash Player from the downloaded file in step b: Double-click on the downloaded file and Click Run and follow the directions.

d. Verify you have the correct version of the Flash Player installed: 10.0.42.34

e. Click Start—Control Panel – Un-install a Program-Verify version as 10.0.42.34

2. On Mac:

a. Un-install the old/not working Flash player.

Run the un-installer from

b. If you see the message "Do you want to allow the following program to make changes to this computer?" Click Yes.

c. Install compatible version of Flash player from

3. Login to DPS Secure Viewer () with a valid username/password

To verify version, launch right-click on the Secure video player when videos is loaded and select About Adobe flash player. Verify version as 10.0.42.34.

4. You can now enter the Video ID or UUID to view the video.

Tips to Ensure Proper Viewing

1. Switch from wireless to wired Ethernet connection – if possible

5. Do not run any other programs on your computer at the same time, particularly any downloads

6. This step sometimes helps in Windows. Right-click on video, click "Settings", click on Folder icon, and pull level to far right to "unlimited."

7. Remember that the video is high quality and thus uses a lot of bandwidth. Make sure that if you are sharing the network, other users are not performing high bandwidth activities, such as file download, software upgrades from the Internet, YouTube viewing, etc.

Note that while the following browsers are likely to work, they are NOT supported:

o Internet Explorer

o Google Chrome

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