NATALIA CHERNYAVSKAYA



NATASHA CHERNAVSKA

SAFe 4 Product Manager/Product Owner

Certifications: SAFe 4 Agilist, SAFe 4 Product Manager/Product Owner, Scrum Product Owner

+1 (310) 926 9779 | job@ |

SUMMARY: Efficient product owner with versatile experience in strategy, user experience and interface design, marketing, and background in front-end development. I have worked in E-commerce, Security, Finance, Real Estate, Insurance, Automotive, Entertainment, Medicine.

SKILLS: Scope definition, business requirements, stakeholder meetings and workshops, leadership, user research, backlog ownership, user stories, acceptance criteria, technical requirements, process flows, information architecture, storyboarding, HMI, wireframing, usability analysis, defect handling, triage, UAT, SIT, project management. Managed teams of 20+.

TOOLS/TECHNOLOGIES: Agile/Waterfall methodologies, Confluence, Jira, Balsamiq, Omnigraffle, Axure, Visual Studio, WordPress, Umbraco, WebSphere, Adobe PhotoShop, Adobe XD, Sketch, Dreamweaver, QuarkXPress, PageMaker, Illustrator, InDesign, Visual Studio in Windows and Macintosh environments. HTML, CSS, XML, APIs, familiar with SQL, JavaScript, JSP, PHP, C++.

EXPERIENCE:

SAFe Product Owner/BA | Johnson Controls, Boca Raton, FL

November 2018 — Present

Projects: 

B2B Customer Security and Service Reports Portal (BI tools, data reports, complex user processes).

Work Order Management app for technicians (iOS)

Tasks: 

- Led business requirements gathering, analysis and and documentation.

- Gathered competitor and market insights

- Translated customer and internal stakeholder insights into strategies and initiatives for growth

- Gained alignment from internal stakeholders and develop clear and impactful action plans for product development

- Participated in hiring process

- Managed project scope and changes

- Initiated, structured and led business requirements and design approval sessions.

- Led user experience discussions with stakeholders.

- Created project roadmap.

- Documented compete user stories including flow charts, use cases (scenarios), data elements lists, business logic, technical requirements, exceptions, and system messages.

- Facilitated Agile rituals: backlog grooming, sprint planning, demos, retrospectives.

- Created and maintained project backlog in Jira, created and tracked Jira tickets.

- Documented information architecture.

- Defined application interface and user experience

- Managed creation of technical requirements documentation for UI development.

- Managed a team of UI/UX designers

- Created complex application user flows, story boards, and user journeys based on business requirements analysis.

- Created low and high-fidelity wireframes, prototypes, mockups, material design, iconography.

- Participated in front end leadership and development (HTML, CSS, some JSP)

- Participated in triage, UAT, SIT, change management initiatives.

Tools: 

Adobe XD, Draw.io, Daptiv, Sharepoint, Jira, Visio, Confluence, Jenkins, WebSphere. Agile/Waterfall environment.

Scrum Product Owner, Lead UX Strategist | OceanX, El Segundo, CA

November 2017 — June 2018

Project: 

B2B merchandising software focused on setting up subscriptions in a fulfillment ecosystem.

Tasks: 

- Led business requirements gathering effort including recurrent sessions with stakeholders and clients.

- Realigned with stakeholders and clients on existing requirements with consideration of fulfillment system limitations. 

- Initiated, structured, formalized and led internal and external stakeholder and clients Design and processes approvals. 

- Documented compete user stories including flow charts, use cases (scenarios), data elements lists, business logic, technical requirements, exceptions, and system and error messages. 

- Participated in backlog creation and refinement. 

- Participated in backlog grooming sessions to understand priorities for the next sprint and to gain understating of the overall vision.

- Participated in Jira tickets creation and tracking. 

- Created and documented information architecture. 

- Defined application Style Guide technical requirements documentation for UI development.

- Created complex application user flows, story boards, and user journeys based on business requirements analysis, system APIs study and with consideration of fulfillment system limitations. 

- Led user experience discussions with stakeholders.

- Participated in whiteboarding, created low and high-fidelity wireframes, prototypes, mockups, material design, iconography.

- Facilitated creation of BI dashboard application.

- Performed usability studies and analysis.

Tools: 

Sketch, Draw.io, Confluence, Jira. Agile/Waterfall environment.

Scrum BA, Lead UX Strategist | Carrington Mortgage Services, Aliso Viejo, CA

July 2016 — March 2018

Projects: 

Desktop and mobile applications and websites related to real estate acquisition and mortgage loans 

- Consumer faced home search and mortgage pre-qualification resource, 

- UK branch company website, 

- holding website, 

- broker faced website, 

- home loans website, 

- Charitable foundation (non-profit fundraiser) website.

Tasks:

- Performed market and consumer studies and competitive analysis 

- Led business requirements gathering effort including recurrent sessions with stakeholders and clients.

- Initiated, structured, formalized and led internal and external stakeholder and clients' UI/UX design and processes approvals.

- Developed and documented functionalities and user stories.

- Completed business requirements documentation

- Participated in backlog creation and refinement. 

- Participated in backlog grooming sessions to understand priorities for the next sprint and to gain understating of the overall vision.

- Created Jira tickets with acceptance criteria.

- Led projects' development effort.

- Performed UAT and regression testing and triage.

- Created and documented information architecture. 

- Defined user interfaces and Style Guides technical requirements documentation for UI development.

- Created user flows, story boards, and user journeys based on business requirements analysis. 

- Participated in whiteboarding, created low and high-fidelity wireframes, prototypes, mockups, material design, iconography.

- Performed usability studies and analysis.

Tools: Sketch, Adobe Photoshop, Adobe Illustrator, Invision, Omigraffle, Visual Studio, Umbraco, Jira. Agile/Waterfall environment.

Scrum Product Owner, Lead UX Strategist

November 2015 — July 2016

Projects: 

Desktop and mobile applications and websites

- Health Insurance Lead collector for DMS Marketing. 

- Scarvesboutique website and marketing materials.

- STLport Consulting website and marketing materials.

- e-commerce website and marketing materials.

- Desktop and mobile interfaces for video repository containing user generated video content

- 3D video player web and mobile interface

Tasks: 

- Performed market and consumer studies and competitive analysis 

- Led business requirements gathering effort including recurrent sessions with stakeholders and clients.

- Initiated, structured, formalized and led stakeholder and clients' UI/UX design and processes approvals.

- Developed and documented functionalities and user stories.

- Participated in backlog creation and refinement. 

- Participated in backlog grooming sessions to understand priorities for the next sprint and to gain understating of the overall vision.

- Participated in Jira tickets creation and tracking. 

- Led projects' development effort.

- Created and documented information architecture. 

- Defined user interfaces and Style Guides.

- Created complex application user flows, story boards, and user journeys. 

- Participated in whiteboarding, created low and high-fidelity wireframes, prototypes, mockups, material design, iconography.

- Performed usability studies and analysis.

Tools: Sketch, Adobe Photoshop, Adobe Illustrator, Invision, Visual Studio, Jira. Waterfall environment.

Lead UX Strategist | US Real Estate Services, Lake Forest, CA

April 2015 — November 2015

Projects: 

Desktop and mobile applications and websites related to real estate acquisition and maintenance 

- Lender website

- Agent website

- Vendors (property preservation) website

- Lost mitigation website 

- Consumer home search website

Tasks:

- Performed market and consumer studies and competitive analysis 

- Participated in backlog grooming sessions to understand priorities for the next sprint and to gain understating of the overall vision.

- Performed UAT and regression testing and triage.

- Created and documented information architecture. 

- Defined user interfaces and Style Guides.

- Created user flows, story boards, and user journeys based on business requirements analysis. 

- Participated in whiteboarding, created low and high-fidelity wireframes, prototypes, mockups, iconography.

- Performed usability studies and analysis.

Tools:  Adobe Photoshop, Adobe Illustrator, Invision, Indigo, Moqups. Agile/Waterfall environment.

Business Analyst, Lead UX Strategist | Honda, Torrance, CA

2 Projects: April 2014 — February 2015, June 2011 — October 2011

Projects: 

- Internal heavy data application supporting car allocation to dealerships.

- Internal heavy data application supporting agreements on after market parts pricing. 

Tasks: 

- Led business requirements gathering effort including recurrent sessions with stakeholders and clients.

- Realigned with stakeholders and clients on existing requirements. 

- Facilitated internal and external stakeholder UI/UX design and processes approval meetings. 

- Led user experience discussions with stakeholders.

- Documented user stories including flow charts, use cases (scenarios), data elements lists, business logic, technical requirements, exceptions, and system and error messages. 

- Facilitated creation of information architecture. 

- Defined application interface and Style Guide by creating a comprehensive design and technical requirements documentation for UI development.

- Created complex application user flows, story boards, and user journeys based on business requirements analysis, system APIs study and with consideration of fulfillment system limitations. 

- Participated in whiteboarding, created low and high-fidelity wireframes, prototypes, mockups, material design, iconography.

- Performed usability studies and analysis.

- Performed UI development (HTML, CSS)

Tools: 

Adobe Photoshop, Illustrator, Indigo, Dreamweaver, and Visual Studio. Waterfall environment.

Lead UX Strategist | Schneider Electric, Lake Forest, CA

July 2013 — March 2014

Projects: 

Company web-based and mobile HMI applications.

Tasks:

- Created and documented information architecture. 

- Defined user interfaces and Style Guides.

- Created user flows, story boards, and user journeys based on business requirements analysis. 

- Performed usability studies and analysis.

- Participated in whiteboarding, created low and high-fidelity wireframes, prototypes, mockups, iconography.

Tools: Indigo, Adobe Photoshop, Adobe Illustrator, Sharepoint.

UI/UX Designer | Equator, Culver City, CA

February 2012 — January 2013

Projects: 

Desktop and mobile Real Estate processing applications for clients such as Bank of America, Chase, Fannie Mae, etc.

Tasks:

- Performed market and consumer studies and competitive analysis 

- Defined user interfaces and Style Guides.

- Created user flows, story boards, and user journeys based on business requirements analysis. 

- Participated in whiteboarding, created low and high-fidelity wireframes, prototypes, mockups, iconography.

- Performed usability studies and analysis.

- Designed and facilitated email campaigns.

Tools:  Adobe Photoshop, Adobe Illustrator, Invision, Indigo, Moqups. Agile/Waterfall environment.

OTHER ROLES

UI/UX Designer/Developer | Wellpoint, Woodland Hills, CA

October 2010 — April 2011

Designer, UI Developer | Product Partners, Santa Monica, CA

August 2008 — October 2010

UI/UX Designer | MacAfee, San Jose, CA

June 2008 — August 2008

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