For your IT technician - Nuffield Foundation
Getting SNAB Online to work at home
If you are having problems opening your SNAB Online biology course at home, it could be that you need to change some of your computer settings. Please check that you have the right browsers, settings and software using the information below.
Internet browsers
On a PC you will need to use Internet Explorer® 7.0 or Internet Explorer® 8.0
On a Mac you will need to use Safari 4.0 or later versions.
You cannot view your course using Firefox, AOL or AT&T Yahoo browsers. If you are currently using one of these browsers, please change to one of the browsers recommended above for accessing SNAB.
Pop-ups and downloads
The activities appear in pop-up windows, which then download content. This can sometimes be blocked by your internet browser to protect you from receiving unwanted adverts or downloading content. You might notice this as windows starting to open and then suddenly disappearing.
The ‘quick fix’ way of opening these is to hold down the ‘Ctrl’ key when clicking on a file.
Pop-ups
If you are able to, you will need to enable pop-ups from this site in your browser. In Internet Explorer® 8.0 you may need to do this both in the drop-down menu, and on the Google™ toolbar. Select to always accept pop-ups from the SNAB site.
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Downloads
You will need to enable downloads in your browser. To do this in Internet Explorer, select ‘Tools’ and ‘Internet Options’. Select the ‘Security’ tab, and ‘Custom level’. You need to enable automatic prompting for file downloads.
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Software
To use the activities you will need to download and install the following additional basic software if you do not already have it installed.
• ActiveX. For some courses, you must enable ActiveX in your browser. See your browser Help for instructions on how to change the browser security settings or to add the course URL to your list of trusted sites.
• Adobe® Flash™ Player (Version 10)
• Adobe® Acrobat® Reader (Version 7 or higher)
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