SUSAN ELIZABETH STERNER



Susan Elizabeth Perry 4346 Northington Drive | Adrian, Michigan 9221517.264.6061 | Home Phone Number | 517.215.0404 | Cell Phone Numbersusan_elizabeth01@ | e-mail addressSummary of QualificationsOffering over 15 years of Sales, Personnel and Territory Management and Account Executive experience. Focused, detail oriented self-starter with strong sales and service experience and analytical skills, excellent oral and written communication skills. Knowledgeable in Medicare Secondary Payer (MSP) Laws, Consolidated Omnibus Reconciliation Act (COBRA), Health Savings Accounts (HSA), Healthcare Reimbursement Accounts (HRA), Flexible Spending Accounts (FSA) and IRS Section 125 guidelines, Medicare Parts A, B and D and Medicare Advantage and Private Medicare Supplemental Insurance plans, Small Group Market Reform, Dependent Care Reimbursement and Self-Insured Healthcare for small and large employer groups. Completed Franklin Covey Corporate Training for Business Communication (2007).Career AccomplishmentsThird Ranked Sales Manager in National Sales for Ann Taylor, Inc. based on client-development (1998).Second Ranked Sales Manager Nationally for Ann Taylor, Inc. based on product sales and volume (1998). One of 12 appointed members to the Ann Taylor, Inc. (National) Steering Committee in Newark, New Jersey; responsible for development, implementation and enforcement of associate policies and procedures (1998).Received three Blue Cross Blue Shield of Michigan SPOT Awards for performance excellence (2006 to 2008).ExperienceThe Paper Girl, Inc. (Formerly Words To Work By, LLC) | Adrian, Michigan 2008 to Present Founder, Owner, and Director of Strategic Marketing Launched start-up company providing professional and academic writing, editing and marketing services including: business-to-business and business-to-consumer marketing campaigns, corporate website content development, Graduate and Doctoral level research and thesis/dissertation compilation and writing assistance, personal statements, and professional portfolios.Lead successful nationwide marketing campaign and developed company website resulting in total client base of over 50 individual, small business and corporate customers within six months of start-up. Submit information for Search Engine Optimization (SEO) and monitor website traffic and trends, identifying marketing needs. Recruited, hired and managed four individuals to assist in project management, new business development and client retention. Blue Cross Blue Shield of Michigan | Detroit, Michigan 2006 to 2008Analyst | Medicare Advantage Group Operations (Federal Employee Programs)One of two Contract Analysts responsible for managing 170,000 Medicare-eligible contracts enrolled in Michigan Public School Employee Retirees (MPSERS), City of Detroit, State of Michigan (State, County and City Police Officers and Firefighters), Central Michigan University and Blue Cross Blue Shield of Michigan. Identified and resolved complex and problematic internal IT issues previously undiscovered, limiting the potential for reoccurrence.Collaborated with Medicare Advantage Individual and Group Service Center Managers and Directors to provide effective resolution to complex and ongoing problems in order to reduce potential reoccurrences. Responsible for the oversight and management of high-profile, highly confidential groups including the BCBSM Medicare-eligible retirees (previously managed by select members of now dissolved Ombudsman’s unit). Managed Legislative, Executive and Congressionally-based Member appeals delegated by high-level leadership. Discovered corporate system error responsible for deactivating the pharmacy coverage for thousands of group subscribers and was instrumental in identifying and implementing proactive training measures to avoid processing errors. Sales and Account Representative | Individual Medicare Advantage Sales and Marketing Managed and monitored incoming and outgoing calls by telephone representatives in the pre-enrollment call center ensuring compliance with stringent CMS marketing and communication guidelines.Designed CMS approved training material and job aids used in educating Independent Agents, Managing and General Agents, Farm Bureau Agencies, BCBSM staff, sales team and contractors on enrollment, eligibility and product designs. Senior In-House Consultant and Subject Matter Expert (SME) for Managing and General Agents, providing thorough and accurate information pertaining to CMS Compliance, Independent Agent certification guidelines, and Group and Individual enrollment procedures for Medicare Advantage and Part D Plans. Advanced corporate knowledge through implementation of Internal Outreach Program within BCBSM which offered and overview of traditional Medicare Parts A and B, Medicare Advantage and Part D education at Departmental and Divisional meetings. .susan perry | Page TwoExperience (Continued)Kapnick Insurance Group | Adrian, Michigan 2000 to 2004Department Manager, Producer and Account Manager | Benefits DivisionDepartment and Account Manager for over 200 employer-sponsored health plans (including Medical, Prescription, Dental, Vision, Group Life, Short and Long-Term disability). Agent of Record on approximately 170 Small Business benefit structures with coverage through BCBSM and BCN (Michigan) Anthem Blue Cross Blue Shield (Ohio and Indiana) Empire Blue Cross Blue Shield (New York and New Jersey), Humana, Midwest Security, Principal Financial Group, Aetna, Delta Dental, MetLife, and Group Life and Disability Carriers including The Hartford, Sun Life, Small Business Association of Michigan (SBAM), and Mutual of Omaha. Increased internal knowledge of Federal laws surrounding: Consolidated Omnibus Reconciliation Act (COBRA), Medicare Secondary Payer (MSP), Health Savings Accounts (HSA), Small Group Market Reform, IRS Section 125 Cafeteria Plans and Flexible Spending Accounts (FSA), Healthcare Reimbursement Accounts (HRA), and Medicare Parts A and B benefits Medigap coverage. Responsible for cultivating and maintaining positive carrier relationships, staying abreast of industry changes, and conducting strategic annual renewal meetings focused on client retention issues through competitive market analysis and research. Received and maintained State of Michigan Life, Health and Disability Insurance Sales Licenses (2001).EducationSiena Heights University | Adrian, Michigan Bachelor of Arts Degree | Graduated May 2003Psychology Major with Minor in Organizational and Business CommunicationsMajor and Minor Curriculum Included: Statistics | Social Work Intervention and Problem Resolution | Organizational Psychology | Criminal Justice | Domestic Violence Prevention | Interpersonal and Organizational Communications | Business Management | Human Resources | Organizational Leadership ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download