The Patient Experience at Florida Hospital
[Pages:49]The Patient Experience at Florida Hospital
Learning Module for Students
1
Introduc)on
Adventist Health System and its East Florida Region hospitals welcome the privilege to provide a wellrounded learning experience for you and your fellow students during your rotation here.
We know that you will leave your rotation with a greater understanding of your clinical responsibilities in patient care.
This module is designed to help you also understand some of the key behaviors you will need to follow to provide an exceptional experience for our patients as you are providing quality clinical care.
2
Goals for the Module
Understand how to define "Patient Experience" within Adventist Health System.
Gain an understanding of the patient's perspective and perception of care.
Understand how Patient Experience is measured and why it is critically important in health care today.
Understand the key service behaviors that are expected of all nursing staff within AHS to drive a positive experience for our patients.
3
What is Pa)ent Experience?
Adventist Health System defines Patient Experience in simple, easy terms. Imagine it was your father, mother, brother or sister in the bed. ALWAYS treat every patient the same way you would want to treat that loved one.
Our Pa)ents
When patients come to the hospital they are afraid, perhaps in pain,
uncertain and anxious. Research shows that most feel lonely,
alienated and bored during their stay, and then abandoned and
unprepared to go home. At Adventist Health System, we combat
these feelings by:
? Building Trust ? Telling the
patient who we are and what our
role is in their care.
? Creating Belonging ?
Partnering with the patient and
always telling them what we are
doing to care for them
? Delivering Hope ? Helping
them understand the "why" of
what we are doing and how it can help them have the most positive outcome possible.
5
Compassion and Empathy
Approach every encounter with compassion and empathy. It is no longer enough to just provide the correct medical treatment.
Above all, patients judge their care by how we treat them as individuals ? not by the clinical care they receive. Consider these comments:
"Your staff -- their compassion, their hearts, focus -- was the best I've ever experienced. Your people make the difference."
"This hospital always made me feel at home with human love and comfort" "The nurse was wonderful and attentive. Like a family member. Explained
procedures every step of the way, discussed and explained every decision made during treatment."
Compassion and Empathy
Our patients appreciate the care they receive from students and often comment on how much they appreciate the attention they receive.
Our mission is to "Extend the Healing Ministry of Christ," and for us, that means it is encouraged to offer that comforting touch, a smile and kind word, or even a prayer if appropriate.
When you are in our facility, you are part of the Florida Hospital and Adventist Health System family!
Measuring the Patient Experience
8
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- associate benefits guide 2019
- th avenue tampa fl 33613 tampa
- audited adventist health system consolidated financial
- accessing the hub outside the adventist health system
- 2016 community health needs a
- medical staff bylaws adventist healthcare
- fdoh in seminole county local public health system
- adventhealth orlando system electronic student
- adventist health system payroll eligibility
- the patient experience at florida hospital
Related searches
- florida hospital career opportunities
- florida hospital careers orlando
- florida hospital careers tampa
- florida hospital south orlando
- west florida hospital job openings
- west florida hospital patient portal
- jobs at florida hospital tampa
- florida hospital tampa patient portal
- florida hospital medical group patient portal
- florida hospital patient records
- florida hospital patient portal hello well
- the black experience in the us