Frequently Asked Questions - General - Adventist Health

Frequently Asked Questions

MyAdventistHealth Patient Portal

What can a patient do in MyAdventistHealth?

MyAdventistHealth includes functions that allow patients to

? View various parts of their health record ? Download their health record to upload to another provider or to a Patient Health Record

software package ? Communicate securely with their ambulatory care providers through secure messages ? Request a new appointment and view existing appointments ? View education documents that have been targeted to them

What parts of the patient record are viewable?

Medications, allergies, lab results, immunizations, procedures performed, and known health issues.

What things can't a patient do or see in MyAdventistHealth?

? Billpay is not currently integrated into MyAdventistHealth. Most Adventist Health hospitals have existing agreements with Emdeon to enable online billpay. The link to the online billpay service is available within MyAdventistHealth.

? Patients can request appointments; they cannot directly schedule appointments. ? Patients cannot send messages to physicians who practice only in the hospitals.

Is there an app for that? (Is there a MyAdventistHealth mobile application, and if so, for what platforms?)

MyAdventistHealth is based on reactive web design technology. It automatically scales to adapt to various screen sizes, including mobile device screen sizes. No mobile application is needed, because it natively works on all web-enabled mobile platforms.

When will a patient's lab tests show up on MyAdventistHealth?

As soon as they are resulted.

Will patients be able to see data on their medical record from before they enrolled?

Yes; all data on the patient's medical record (in the Cerner EMR) will be viewable through the portal.

Does a patient who enrolled at the doctor's office need to sign up again when going to the hospital?

No: a patient is a member of MyAdventistHealth will have access to the medical record that spans both acute and ambulatory settings.

Can patients sign up without being seen?

Patients need to come in to the office to enroll in the portal. They do not need to see the doctor, but at minimum, they need to physically present to the front desk. Given the sensitivity of the data available on MyAdventistHealth, identity verification is paramount.

Will caregivers have proxy access to patients' data?

Yes, proxy capability is available for parents of children, family of the elderly, or others who manage someone else's health care. Access to someone else's data will be controlled under the existing policies of the HIM department.

What is Cerner Health?

Cerner Health is a Personal Health Record (PHR) that provides you with a secure way to collect, manage, and share your health-related information. Cerner Health allows you to share your health information with family members, doctors, other members of your care team, as well as a growing number of health,

wellness, and condition management programs. It's your information - you control who has access and can modify that access at any time.

Cerner Health provides a collaborative environment to help you manage your health and the health of your family. Go to to learn more.

What is a Cerner Health account?

A Cerner Health account is a secure account on the internet that allows you to access your Cerner Health PHR and a family of solutions that allow you to actively engage in your health. Participation in Cerner Health is currently by invitation only. You must be invited by a health care organization, such as your doctor's office. The email invitation sent to you has a link to a page where you can create a secure account and get access to your data at your health care organization.

Cerner Health works hand-in-hand with MyAdventistHealth to provide a secure login and share your health-related information. In addition to information that you add or upload, you can receive and store electronic visit and care documentation from your doctors and hospitals.

What information is exchanged between Cerner Health and MyAdventistHealth?

MyAdventistHealth understands that your personal health information is sensitive and private. Only you can access your information unless you give access to others. When MyAdventistHealth is connected to your Cerner Health account, the only information exchanged about you is name, gender, and date of birth to confirm your identity.

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