CENTRELINK ANNUAL REPORT 1999 – 2000

The Centrelink ‘life events’ model of service delivery is being developed in consultation with client departments. The first critical step in developing the new service delivery model was the implementation of one-to-one service, which was completed at the end of 1999. ... during 1999–2000 on behalf of AFFA. In response to audit findings ... ................
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