Resume of FAIZ KHAN - cyberThink



Resume of FAIZ KHAN

SUMMARY OF QUALIFICATIONS

• A Project & Portfolio Management Professional with Over EIGHT years of experience in Software Development Life Cycle. Proven ability to develop high-performing cross-functional teams built through strong interpersonal skills, excellent communications, technical knowledge and structured practices including: ITIL and PMI methodologies. Management of on-shore & off-shore teams. Consistent record of on-budget and on-time delivery of strategic and tactical projects.

• Good client management and problem solving skills, self-starter, quick learner, evolves and adopts according to project necessities.

TECHNICAL SKILLS

Performed Analysis In: Java, SQL Server, DB2, CoolGen, TELON, COBOL-CICS-DB2 applications.

Managed Projects in: Java/J2EE, .Net, Webservices Development, SQL, iOS App Development, Scrum Agile, ETL, Mainframe.

Software: CA Clarity PPM, MS Project, Expert in Excel, Word, Visio, PowerPoint.

Methodologies: Scrum Agile, ITIL, PMI knowledge areas, UML/Unified Modeling Language, RUP/Rational Unified Process, Use Case, SDLC/software development life cycle. Extensive experience in process design and improvement, Data Mapping, Modeling, Data Warehousing, Application Maintenance and Application support.

PROFESSIONAL EXPERIENCE

Apr ‘14 - Jan ‘15 Humana Inc. (Healthcare/Insurance)

Portfolio Manager Louisville, KY

Humana Inc. is a managed health care company that markets and administers health insurance. As the Portfolio Manager, responsible for several strategic initiatives working on resource planning, staffing models, project prioritization, budget vs cost variance analysis, functional value measurement for the portfolio of more than 450 projects, etc.

Business Reason: TCS Team sought a Project Manager with experience in cost reviews, budget analysis, staffing models and reporting on CA Clarity PPM.

Responsibilities:

• Managed project prioritization by collecting justifying data from business, cleansing and collating it to be presented at Senior Management Meet. Capacity analysis for in-taking non-prioritized projects. Cost plan review for approvals. Burn rate and variance analysis.

• Functional Value Measurement for portfolio. Resource Planning and management. Project Management audits and knowledge sharing sessions.

• Managing knowledge repository for portfolio which includes best practices, lessons learnt and project documents. Partner with various stakeholders to ensure roles and expectations are clearly defined and understood on each project.

• Recognize and understand competing business requirements and make recommendations for the overall good of the projects. Assisted the Project Management Office with the overall portfolio reporting through our standard portfolio system.

• Identified, drive and execute projects aligned with departmental or organizational strategy. Developed effective project plans with defined objectives, deliverables and communication plans. Managed project resources and budget to ensure objectives are met.

• Worked collaboratively across departments to leverage best practices, identify synergies, define linkages and minimize duplication of efforts. Identified and address risks and barriers to project success.

• Proactively ensure the right level of project analysis to create the schedule and transform project vision and scope to a time-based plan. Reported project health and status utilizing agreed project management methodologies, systems and tools.

• Engaged project sponsor, stakeholders and team with effective communication and project leadership. Ensured project closure meetings are held, produce project closure reports highlighting areas for improvement.

Project Manager & Agile Coach

As the Project Manager & Agile Coach for multiple projects working in agile and waterfall with a total budget of more than $3 million. Major initiatives involve Healthcare Data Analytics, Mobile App Development using Restful APIs, SOA, WCF, Data Replication and providing a member centric view of Clinical data from various source systems enabling secure and HIPPA/PCI compliant financial and health-related transactions (e-commerce) for Providers and Clinicians.

Responsibilities:

• Provide leadership to six onshore and twelve offshore team members. Lead a proof of concept for various replication tools like IBM IIDR, Informatica Power Center, Attunity and MS SQL native CDC. Lead infrastructure procurement & set up with Strategic Vendor Management (SVM/VMO). Infrastructure setup and Release Management.

• Produce estimates, risk / issues management, project planning, scheduling and tracking, resource management and conduct status reporting to Client Managers and Directors. Develop project plans, scope of work and management of all project-related activities.

• Achieve results by maintaining effective communication with internal and external stakeholders. Taking care of billing and reconciliation. Lead projects utilizing existing resources. Project Management using Clarity PPM. Managing agile projects on Version One.

• Code review and final inspection of .Net codes. Release planning and support.

Oct ‘13 - Mar ‘14 Transamerica

Senior Project Manager (PMO) (Insurance) Cedar Rapids, IA

Transamerica is one of the world's leading financial services companies, providing insurance, investments and more to 19.5 million customers. Senior Project Manager of the product delivery team responsible for development of a central repository of data for generating reports for improving marketing and distribution effectiveness and State compliance reporting. Project involved mapping the daily source data feed from legacy system to DB2 tables, which were modeled by our team and eventually moving the data for historic purpose to SQL based Data Warehousing (DWH).

Business Reason: The team sought a Project Manager with extensive experience in Agile Scrum techniques (like a Scrum Master, to lead the team to effectively capture, document, analyze, design and support the development teams with ETL project in a dynamic environment.

Responsibilities:

• Provided project leadership to six team members at onshore and twenty offshore counterparts. Timeline planning, budget control, status reporting, resource planning, stakeholder, communication and escalation matrix, risk register and mitigation plan, client / project team coordination, release planning and quality assurance. Project Management using MS Project and managing budget on CA Clarity PPM.

• Financial and delivery health analysis and reporting to Senior Management.

• Analyze, prepare and document operational procedures, UAT test cases and technical guidelines. Involvement in Joint Application Designing for the ETL. Reviewed the system documentation to ensure the highest quality deliverable. Helped team in mapping data from source system to destination for Property & Casualty applications.

• Assisting team with data mapping, modeling, cleansing, staging (SQL), data profiling, MDM and designing a solution for ETL using MSBI SSIS SSRS.

Jan ‘11 - Sep ‘13 Sears Holding Corporation

Project Manager (SDM) (Retail) Hoffman Estates, IL

Lead a team of functional experts and technical experts for a NINE month long transition, where all the application knowledge was handed over, documented, shadowed and moved to primary support for Financial Services applications (e-commerce). Later worked in the project as a Lead Technical Business Analyst for gathering requirements for enhancements, analyzing, designing and Core Java coding to certain extent.

Responsibilities:

• Managing transition activities for Mainframe and Java applications in onshore-offshore model. Scheduling on MS Project.

• Transition activities included scheduling/attending the knowledge acquisition sessions with customer SMEs, documenting the functional / technical / operational understanding, playing back the understanding, shadow support, primary support and hand over activities.

• Supporting the applications like incident management, problem management and service management with service levels (SLA) tagged to each activity. Requirement gathering for enhancement requests involving business users, customer SMEs and process owners.

• Managing turn over calls between onshore and offshore. Helping customer set up processes to streamline the incident management per ITIL guidelines. Managing enhancements projects. Process improvement initiatives. Communicating with 3rd party vendors like FDMS, Discover, etc. for data.

Dec ‘09 - Dec ‘10 Aviva

Lead Business Analyst / Project Coordinator (PM) (Insurance) Perth, UK

Aviva provides around 34 million customers worldwide with insurance, savings and investment products. It is UK's largest insurer and one of Europe's leading providers of life and general insurance. Aviva UK provides its customers with an option to insure their credits (loans, mortgages, credit card etc.) through the credit providers. Requirements specification was needed for enhancements in the creditor business application. This project was to enhance the Mainframe based creditor business application for Aviva UK. Also, was helping a team which was involved in requirement gathering of investment applications for Aviva UK to facilitate Agile development.

Responsibilities:

• Gathering, analyzing, detailing and tracking the business requirements (BRD). Preparing business flow charts mapping against the existing technical design. Reviewing the UAT test cases against the requirements and assisting the team with testing processes. User acceptance testing support.

• Conducting walkthrough and training sessions. Clarifying and prioritizing the requirements by brainstorming sessions with stake holders and SMEs. The investment application is used by writers for assessing the risk profile (appetite) of the customer and suggesting the most suitable funds.

• Learning and cascading Agile methodology to the team. Budget and resource management on CA Clarity PPM.

Nov ‘07 - Nov ‘09 Target Corporation

Business Analyst (Retail) Minneapolis, MN

The project involved developing a report generating sub application that should integrate and populate data on-line from DB2 tables. It involved requirements elicitation, analysis, design, data mapping and technical support to development team. For a brief span of time, was a part of post implementation support team due to technical knowledge.

Responsibilities:

• Was the liaison between IT and Business, and managed all aspects of nonfunctional / functional business requirements. Guided business executives and helped them to envision a business solution that was technically feasible and cost effective for delivery within the budget and timeline.

• Conducted extensive business analysis and authored 80+ Use Case software specifications. Achieved successful business stakeholder sign-off for requirements specifications & data dictionary.

• Documented business processes (as Business Requirement Specifications BRD, Use Cases, Systems Requirement Specifications, UAT Test Cases) using consultancy specific proprietary documenting tool.

Aug ‘06 - Oct ‘07 Humana Inc.

Mainframe Support Lead (Healthcare/Insurance) Louisville, KY

Humana Inc. is a for-profit American managed health care company that markets and administers health insurance. Support the debit reconciliation (E-commerce) application for the customer, which will reconcile the payments against the files from financial institutions.

Responsibilities:

• Owner of two mainframe components of application (Application Support) out of eighteen. Managing incidents and change requests. Performance tuning of application components. Involvement in release management activities. Ensuring QA (integrity and quality of code).

• Involved in the root cause analysis of issues reported from production. Responsible for impact analysis, test planning, coding and releasing the code for UAT. Coordinating weekly status meetings with business and management on development tasks.

EDUCATION

Bachelor of Engineering in Electronics and Telecommunication, from SSCET, India.

TRAINING

Completed 35 PDUs for PMP Certification. Working on PMP application.

Mentor: Active member of providing career mentoring to students.

Volunteer at Tata Engage, a Tata CSR Initiative.

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