Channel 4 Job Evaluation Worksheets
|Job Title: IT Vendor Manager |Current Job Holder(s): N/A |
|Department: IT Operations |Date Created/By: JS June 2017 |
|DEPARTMENT DESCRIPTION |
| |
|IT Operations provides the highest quality technology-based services, in the most cost-effective manner, to support MPS’s business strategy and |
|strategic change programme. The department develops, enhances and manages applications and infrastructure through appropriate architecture streams to |
|provision highly effective, reliable, secure, and innovative information systems to support MPS in its delivery of a world class service by exceptional |
|staff. |
|JOB PURPOSE |
|Responsible for the overall management of the vendor / supplier management process and to manage any staff directly associated with this function. |
| |
|Role holder will develop the capabilities and competencies by applying a disciplined vendor management framework and will maintain discipline and |
|achieve business outcomes with strong vendor governance. |
|Through the design of a vendor management office (VMO) — including roles, responsibilities and governance, deliver program agility that leverages the |
|capabilities of related organizations, including procurement and sourcing and delivers an agile and "fast track" suite of processes to accelerate vendor|
|due diligence and digital initiatives. |
|RESOURCES MANAGEMENT |
| |
|Management responsibility for: Contract and Procurement Administrator |
| |
|Reports to: Head of IT Service |
| |
|Budgetary/financial framework: Responsibility for compliance of external vendors against agreed budgets. |
|KEY RESPONSIBILITIES |
| |
|The main activities to be performed include: |
| |
|Assisting in the development of contracts or other documents for third party vendors / suppliers |
|Ensuring that any contracts developed are aligned with those of the business (e.g. SLAs) |
|Ensuring all roles and relationships between lead and any sub-contracted suppliers are documented and maintained (where applicable) |
|Reviewing lead suppliers’ processes to ensure that any sub-contracted suppliers are meeting their contractual obligations |
|Performing contract reviews at least annually |
|Updating contracts when required, ensuring that the Change Management process is followed |
|Maintaining a process for dealing with contractual disputes, and ensuring that any disputes are dealt with in an efficient and effective manner, |
|managing through to resolution. |
|Maintaining a process for dealing with the expected end, early end or transfer of a service |
|Monitoring, reporting on, and reviewing supplier performance against targets (KPIs, CSAT, etc.), identifying improvement actions as appropriate and |
|ensuring these actions are implemented. |
|Develop and publish vendor / supplier management policies and procedures |
|Ensure the defined supplier management process and procedures are adhered to by staff carrying out the tasks of supplier management and where |
|appropriate initiate appropriate training to rectify any non-conformance |
|Assist with the identification of new or changing supplier requirements, such as reviewing RFCs to assess impact of changes on existing contracts |
|Evaluate new & existing suppliers, including performing risk assessments, audit, and business impact analyses. |
|Perform categorisation of suppliers and contracts, including the identification of preferred suppliers |
|Maintain a supplier and contract management information system |
|Assist the General Counsel and any assistants in the development of new or changing contracts, ensuring relevant service targets are incorporated |
|Hold supplier review meetings on a regular basis, ensuring remedial actions are taken when deficiencies are identified |
|Manage the scheduled end of term of a contract (including its renewal or cessation), or its early termination |
|Liaise with other procurement and legal SMEs, updating asset and budget information as necessary. |
|Manage the transference of service from one supplier to another. |
|MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION |
| |
|Education/Qualifications/Training: |
| |
|ITIL Service Capability – Service Offerings & Agreements |
|ITIL Service Lifecycle – Service Design |
|Desirable: |
|ITIL Service Lifecycle – Service Transition |
|Experience of ISO 37001 Anti-Bribery Management System |
| |
|Specific Experience: |
| |
|Previous supplier / vendor management experience across a large enterprise |
|Experience of developing supplier contracts and ideally in a managed services environment or relationship |
|Practical experience of chairing meetings in a role focused on relationship management |
|Good negotiating skills, especially when determining the contents of new contracts or managing contractual disputes, and ideally experience of managing |
|tender or procurement processes |
|Educational & line management skills, providing training and guidance to staff involved in executing process activities |
|Ability to work with, influence and communicate with all levels of staff within the organisation, and especially partners and other related third parties|
|Excellent attention to detail |
|Excellent written and verbal communication skills, especially in the creation of policies, procedures and management reports (such as reporting on |
|metrics and key performance indicators). |
|ILLUSTRATIVE DIMENSIONS |
| |
|User base circa 900 |
|Circa 400 terminals / users connected through a VDI infrastructure spread across 3 sites to a VMware View (Horizon 5.x) environment |
|Approximately 500 laptop users using Windows 7, centrally- configured/managed using VMware Mirage |
|Current Microsoft technologies including Windows Server 2012 migration, Exchange 2010, CRM 2011 and SQL 2012 including clustering and web farm load |
|balancing hosted on VMware5.x architecture. |
|Circa 250 servers running on a VMware virtualised platform |
|Redundant Wide Area VPLS network connecting three UK based sites. |
|Dual 1GB links Leeds and London for BCP purpose. |
|IBM i v7r1 on an IBM System i, with 3 partitions (Live, Test and Development), replicated onto similar machine, with single partition for HA. (To be |
|decommissioned). |
| |
|Large implementation to deliver a new Members’ Sales / Servicing system for UK and International Members and Groups. Improve the Member experience |
|through supporting multi-channel access and efficient self-service processes, integrated front / back-end and case management systems. Deliver seamless |
|Member and staff processes, ensuring the security and integrity of information. Implementation will increase terminal, laptops and infrastructure |
|exponentially with an expected additional 180 servers. Significant Data Warehouse implementation and greater architectural complexity, integrating |
|existing / new applications and Member self-service. |
| |
|The Medical Protection Society is the world’s leading mutual protection organisation for doctors, dentists and healthcare professionals. We protect and |
|support the professional interests of more than 290,000 members around the world located in more than 40 countries. MPS has offices in London, Leeds, |
|Edinburgh, Brisbane, Wellington and Auckland, with other members (principally) in Ireland, South Africa, New Zealand, Hong Kong, Singapore, Malaysia, the|
|Caribbean, Bermuda, and Kenya. |
I confirm that this is a true and accurate reflection of this job
JOBHOLDER signature:
Print Name:
Date:
LINE MANAGER/SUPERVISOR signature:
Print Name:
Date:
[pic]
-----------------------
Job No:
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related searches
- 4 grade reading worksheets printable
- 4 grade math worksheets printable
- channel 4 news dallas tx
- job evaluation questions and answers
- channel 4 san antonio texas
- job evaluation samples
- woai channel 4 san antonio
- 4 grade grammar worksheets printable
- channel 4 school closings
- job evaluation and compensation
- point factor job evaluation examples
- job evaluation point factor template