Template Job Description - Southampton
Updated:16 July 2019Job evaluated:15 July 2019JOB DESCRIPTIONPost title:Delivery ManagerSchool/Department:Engagement and Advancement Career pathway:Management, Specialist and AdministrativeLevel:5Posts responsible to:Head of DeliveryPosts responsible for:10 posts including: Senior Content Designer, Interaction Designer, SEO Specialist, Performance Analyst, Business Analyst, Front-end Developer, User Researcher, Technical Specialists Post base:Office-basedJob purposeTo define, lead and coordinate the delivery of multiple digital services and products as part of the programme to transform the University’s entire web and digital media offering (OneWeb). To be responsible for the successful delivery of individual products and services to ensure achievement of the objectives of the OneWeb project and University strategy (e.g. prospective student user journey). Key accountabilities/primary responsibilities% TimeAgile project management and delivery Effectively deliver complex, high-impact, digital products and services as part of the OneWeb project, using the appropriate Agile project management methodology, learning and iterating frequently.Define multiple and overlapping products to be delivered and set out how they will be delivered based on Agile methodology. Work closely with Product Owners to define the roadmap for any given product and translate this into user stories and services. Assign appropriate resource within the team(s) and oversee the work through to successful on-time delivery for each activity.Ensure all products are built to meet the project’s consistently high standards as well as the University’s and external regulators’ compliance requirements.Manage conflicting priorities and overcome issues and blockages within the project to maintain successful delivery.Identify and lead on resolving the complicated risks, issues and dependencies, including where ownership exists outside the team or no clear ownership exists; escalating to the Head of Delivery as appropriate.Provide expert advice and guidance on the Agile approach within the Delivery teams.30 %Planning and prioritisationManage key risks, budgets, resources and people in order to deliver agreed outcomes and benefits and to report progress and issues to through the appropriate governance boards. Lead a continuous planning process in a very complex environment with multiple internal stakeholders, including contingency planning and the strategic road map and planning beyond product delivery. Lead a collaborative, dynamic planning process - prioritising work that needs to be done within the capacity and capability of your teams.Identify dependencies in plans across all digital services and coordinate with the other Delivery Managers.25%Team management and communicationsLine manage a large multidisciplinary team including Business Analysts, User Researchers, Technical Architects and external suppliers; coaching, mentoring, motivating and performance managing the team to take positive action and accountability for their own workloads and their personal and professional development.Optimise delivery by creating a fast-paced and innovative working environment and continuously reflecting and challenging the delivery teams to deliver to the highest quality.Identify issues through Agile health-checks with the team and ‘course correct’ to ensure overall delivery remains on track.Engage in varying types of feedback and lessons learned activity, choosing to apply the most appropriate actions to ensure issues are designed out of the delivery process where possible.Support each team’s capability development cycle, to ensure appropriate skills remain available. Match the right people to appropriate deliverables to ensure maximum efficiency.25 %Stakeholder engagement and management Influence, negotiate and communicate with stakeholders at all levels, to manage their expectations and reach agreements on plans and deliverables where there are conflicting priorities, high-risk activities and/or high complexity, under constrained timescales.Represent the Programme to large audiences inside and outside the University.Actively participate in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.15 %Any other duties as allocated by the line manager following consultation with the post holder.5%Internal and external relationshipsProgramme Board – To deliver updates/ show and tellsProgramme Manager and Head of Digital – For critical updatesProduct Owner – To continuously ensure that the optimum product is being developed Stakeholders – To influence and to unblock any delivery issues; these would range from academic staff (up to Dean and VP level) as well as professional and support staff (up to Exec Director level) Delivery team members – To set priorities and drive deliveryPERSON SPECIFICATIONCriteriaEssentialDesirableHow to be assessedQualifications, knowledge and experienceSkill level equivalent to achievement of a relevant professional qualification or postgraduate degree (e.g. Agile Project Management).Significant and demonstrable experience leading an Agile delivery team. Proven project skills and/or people management or team leadership skills and experience.Deep working knowledge of and demonstrable ability to lead on a range of Agile and Lean tools and techniques.Significant experience of working with leaders to identify: business needs, action plans, deliverables and present results and recommendations.Significant knowledge of programme and project management tools & techniques and the ability to apply them to suit the environment.Experience in delivering digital services.Relevant advanced Agile and Scrum qualification.Capability-based interview/TestPlanning and organisingAbility to take a continuous approach to backlog and workload planning, forecasting, estimating, managing issues, providing metrics and measurements, contingency planning and road mapping to ensure delivery targets to cost, time and quality are met. Ability to communicate the plan to various audiences, including any planning assumptions and progress/issues reporting. Ability to secure agreement and buy-in from stakeholder throughout the planning process.Ability to engage in elements of risk management such as effectively managing and tracking the mitigation of risks.Capability-based interviewProblem solving and initiativeAbility to identify broad trends to assess deep-rooted and complex issues.Ability to challenge and/or improve organisational processes where it impacts the pace of the team or the quality of the deliverables. Ability to identify what works best for the team and when to promote or change approaches and processes. Demonstrable understanding that all steps in a process must add value.Ability to resolve tensions and difficulties as they arise.Proven ability to manage conflicting priorities, act independently and resolve complex issues.Ability to influence and make positive changes within the project team and, where necessary, to the wider organisation.Capability-based interviewManagement and teamworkDemonstrable leadership qualities together with evidence of managing successfully and delegating through a non-direct report structure. Ability to work with senior managers across the University to achieve key deliverables, fostering positive relationships both within and outside the department.Ability to build, manage and motivate project and programme teams in a matrix management environment.Ability to provide expert guidance and advice to colleagues to resolve complex problems.Ability to manage various dependencies across teams and the department. Ability to ensure the team has a situational awareness of what each other is working on. Ensures that working practices are iterated to achieve effective delivery.Ability to manage team dynamics, ensuring any potential for conflict is managed effectively.Ability to formulate development plans for own staff to meet current and future skill needs.Ability to coach within and outside of team (incl. Agile methodology).Ability to maintain the momentum of delivery and manage the relationships between different people within and across teams.InterviewCommunicating and influencingAbility to communicate effectively across organisational and technical boundaries.Proven ability to establish professional credibility with leaders and senior managers, using persuasion and influencing skills to foster and maintain relationships at all levels.Confident and effective communicator able to develop and lead key communications strategies for the projects/programmes managed.Ability to understand the context and audience, tailoring communication and materials to them.Ability to successfully react and respond to challenge.Able to persuade and influence in order to foster and maintain relationships.Able to resolve tensions and difficulties as they arise.Ability to advocate and communicate what a team does to create trust and authenticity.Capability-based interviewOther skills and behavioursUser focused.Special requirementsEmbedding Collegiality* (see below)As a Line Manager role model the Southampton Behaviours and work with the management team to embed them as a way of working within the department.JOB HAZARD ANALYSISIs this an office-based post?? YesIf this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.? NoIf this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below.Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.ENVIRONMENTAL EXPOSURESOccasionally (<30% of time)Frequently(30-60% of time)Constantly(> 60% of time)Outside work Extremes of temperature (eg: fridge/ furnace)## Potential for exposure to body fluids## Noise (greater than 80 dba - 8 hrs twa)## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below:Frequent hand washingIonising radiation EQUIPMENT/TOOLS/MACHINES USED## Food handling ## Driving university vehicles(eg: car/van/LGV/PCV) ## Use of latex gloves (prohibited unless specific clinical necessity)## Vibrating tools (eg: strimmers, hammer drill, lawnmowers) PHYSICAL ABILITIESLoad manual handlingRepetitive crouching/kneeling/stoopingRepetitive pulling/pushingRepetitive liftingStanding for prolonged periodsRepetitive climbing (ie: steps, stools, ladders, stairs)Fine motor grips (eg: pipetting)Gross motor gripsRepetitive reaching below shoulder heightRepetitive reaching at shoulder heightRepetitive reaching above shoulder heightPSYCHOSOCIAL ISSUESFace to face contact with publicLone working## Shift work/night work/on call duties Embedding CollegialityCollegiality represents one of the four core principles of the University; Collegiality, Quality, Internationalisation and Sustainability and is at the heart of everything we do. Our Southampton Behaviours set out our expectations of all staff across the University to support the achievement of our strategy.All staffBehaviourPersonal LeadershipI take personal responsibility for my own actions and an active approach towards my developmentI reflect on my own behaviour, actively seek feedback and adapt my behaviour accordinglyI show pride, passion and enthusiasm for our University communityI demonstrate respect and build trust with an open and honest approach??Working Together I work collaboratively and build productive relationships across our University and beyondI actively listen to others and communicate clearly and appropriately with everyoneI take an inclusive approach, value the differences that people bring and encourage others to contribute and flourishI proactively work through challenge and conflict, considering others’ views to achieve positive and productive outcomes??Developing OthersI help to create an environment that engages and motivates othersI take time to support and enable people to be the best they canI recognise and value others’ achievements, give praise and celebrate their successI deliver balanced feedback to enable others to improve their contribution ??Delivering QualityI identify opportunities and take action to be simply betterI plan and prioritise efficiently and effectively, taking account of people, processes and resourcesI am accountable, for tackling issues, making difficult decisions and seeing them through to conclusionI encourage creativity and innovation to deliver workable solutions??Driving SustainabilityI consider the impact on people before taking decisions or actions that may affect themI embrace, enable and embed change effectively I regularly take account of external and internal factors, assessing the need to change and gaining support to move forwardI take time to understand our University vision and direction and communicate this to othersLine Manager ExpectationsThe statements below provide additional clarity on what is expected of our line managers and supervisors.Managing People: Manage and support your peoples work productivity, performance, wellbeing and development to maximise their contribution and enable personal growth.Managing the Student and Customer Experience: Ensuring our students and the customer are at the centre of everything we do, always considering their needs before acting, to ensure we deliver a high quality experience every time.Managing Financial Decisions: Make well informed and timely financial decisions with an understanding of the consequences and impact on the financial sustainability of the University.Managing Compliance: Understand and apply the University regulations, policies, guidelines, and legal requirements to ensure continued operational compliance.Managing Risk: Identify potential risks, assess probability and impact and take appropriate steps to mitigate the risk or maximise potential benefits. ................
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