Medical Leadership Resources

North Sector Medical Leadership

Table of Contents

Resources

AHS Edmonton Zone Medical Staff Website.............................................................................................................................2

AHS YouTube Channel ...............................................................................................................................................................2

Accessing the Intranet from outside AHS .................................................................................................................................2

Medical Staff Bylaws..................................................................................................................................................................2

Bylaw User Guides: ................................................................................................................................................................2

Medical Staff Policies and Procedures (InSite): ....................................................................................................................2

Medical Staff Rules ....................................................................................................................................................................2

Medical Affairs (InSite) ..............................................................................................................................................................2

North Sector News.................................................................................................................................................................2

Physician Wellness and Support Resources..............................................................................................................................2

EZ Medical Staff Association..................................................................................................................................................2

Wellness: ................................................................................................................................................................................3

Working Safely (WHS)................................................................................................................................................................3

Workplace Health and Safety................................................................................................................................................3

Emergency Response Plans (InSite).......................................................................................................................................3

Reporting Work Related Incidents (InSite) ...........................................................................................................................3

Physical Safety (InSite)...........................................................................................................................................................3

Communicable Diseases ............................................................................................................................................................3

Stopping Transmissions .........................................................................................................................................................3

Enhancing your skills and Practice Performance ......................................................................................................................3

Medical Leadership Development.........................................................................................................................................3

My Learning Link ....................................................................................................................................................................4

My Learning Link (MLL) Course Access Instructions .........................................................................................................4

Recommended Courses: ....................................................................................................................................................4

Alberta Health Services ? Our purpose, Mission and Foundational Strategies.......................................................................6

Patient First Strategy .............................................................................................................................................................6

Our People Strategy...............................................................................................................................................................7

Strategy for Clinical Health Research, Innovation & Analytics ............................................................................................7

Information Management/Information Technology (IM/IT) Strategy ................................................................................7

Information & Privacy............................................................................................................................................................7

Getting to know AHS Operations (Processes, Expectations and Responsibilities)..................................................................7

Code of Conduct.....................................................................................................................................................................7

Corporate Policies, Procedures and Directives .....................................................................................................................7

Reports and Policies Site .......................................................................................................................................................7

Quality and Patient Safety.........................................................................................................................................................7

Quality Councils (InSite): ........................................................................................................................................................8

External Quality Resources:....................................................................................................................................................8

Quality Education ...................................................................................................................................................................8

AHS Quality Education Courses ..........................................................................................................................................8

External Quality Education .................................................................................................................................................8

Patient Concerns and Patient Relations....................................................................................................................................8

Primary Care Networks..............................................................................................................................................................8

Strategic Clinical Networks........................................................................................................................................................8

University of Alberta..................................................................................................................................................................8

Canadian Society of Physician Leaders .....................................................................................................................................8

North Sector Medical Leadership Orientation Resources

AHS Edmonton Zone Medical Staff Website

Main Edmonton Zone Medical Staff Website

AHS YouTube Channel

Main AHS YouTube Channel

Playlists (incl. CancerControl, Indigenous Health, Grief Resources, Facility info etc.)

Accessing the Intranet from outside AHS

1. Go to my.ahs.ca from here you can access: a. AHS Email b. Change your password c. InSite (AHS Intranet) d. iweb (Legacy Calgary Intranet) e. MyApps (Citrix Applications) f. MyLearningLink g. MySafetyNet (Report Worker Incidents) h. Staff Directory i. e-People i. e-People Support and Resources

Medical Staff Bylaws

Main set of AHS Medical Staff Bylaws

j. iExpense i. iExpense Support & Resources

k. IT Service Desks l. Medical Staff section for clinical and

professional resources m. Referral Forms n. Policies:

i. Clinical ii. Corporate iii. Guidelines

Bylaw User Guides:

? Medical Leadership Structure ? Medical Staff Appointments ? Clinical Privileges

Medical Staff Policies and Procedures (InSite):

Main Medical Staff Policies and Procedures Insite Page

Medical Staff Rules

AHS Medical Staff Rules Edmonton Zone Medical Staff Rules

? Responsibilities and Accountability ? Periodic Reviews

Medical Affairs (InSite)

Medical Affairs Edmonton Zone Medical Affairs Department North Zone Medical Affairs Department

Provincial Medical Affairs Integration Committees Medical Assistance in Dying Site (MAID)

North Sector News

Edmonton Zone Medical Staff News Edmonton Zone News (InSite)

Physician Wellness and Support Resources

EZ Medical Staff Association

Main EZ Medical Staff Association Website

North Zone News (InSite)

2|Page

North Sector Medical Leadership Orientation Resources

Wellness:

Alberta Medical Association (AMA): Physician and Family Support Program (PFAP) o If you need help now

Alberta Health Services (AHS): Employee & Family Assistance Program (EFAP) (InSite) o Wellness Seminars (1hr, lunch & learn format) Pre-scheduled sessions (register through MyLearningLink) By-request sessions (presentation delivered on site for your team)

College of Physicians & Surgeons of Alberta (CPSA) Health Monitoring Program Canadian Medical Association (CMA) Physician Health and Wellness Advocacy and Stats Canadian Medical Protective Association (CMPA) Physician Wellness CanMeds Physician Health Guide comprehensive, online physician health and wellness resource Canadian Association of Physicians with Disabilities Human Resources e-people link Employee Health and Wellness Page

Working Safely (WHS)

(InSite)

Workplace Health and Safety

Workplace Health and Safety Playlist: AHS YouTube video series

Emergency Response Plans (InSite)

Edmonton Zone Emergency Response Plans North Zone Emergency Response Plans

Communicable Diseases

Reporting Work Related Incidents (InSite)

Process and Links

Physical Safety (InSite)

Emergency Response Codes o Quick Reference Guide

Protective Services Centre of Expertise

Medical Officer of Health website Outbreak Management

o Guidelines for Outbreak Prevention, Control and Management in Acute Care and Facility Living Sites Immunization Program Standards Manual (InSite) Tamiflu Guideline (InSite) Communicable Disease Assessment (InSite) Blood and Bodily Fluid Exposure (BBFE) and Reporting (InSite) Infection Prevention & Control

Stopping Transmissions

Hand Hygiene Personal Protective Equipment (PPE) Infection Prevention and Control Diseases Manual

Communicable Disease Assessment (CDA) Injection Safety

Single Use Medical Device Policy

Enhancing your skills and Practice Performance

AHS Learning Resource Navigator Giving and Receiving Feedback (InSite) Managing Disruptive Behavior (InSite)

AHS hosted PLI courses (costs paid by AHS) Physician Leadership Institute (PLI) Courses

Medical Leadership Development

Physician Leadership Development Report by John Van Aerde

3|Page

North Sector Medical Leadership Orientation Resources

My Learning Link My Learning Link (MLL) Course Access Instructions

1. Learners will use their AHS username and password to log into MLL from the AHS external website Portal

2. Click on MyLearningLink

3. Click on Courses and Registration 4. Type in the name of the course in the "Search for a Course" box and then click on the Search button.

5. Session dates will appear at the bottom of the page. Click on the "Register" button by the session date you want to attend.

Recommended Courses:

Topic AHS Continuing Education Courses Annual Continuing Education (ACE): AHSecure ? Collect It Protect It Mandatory for all AHS physicians and staff within first month of employment and once every 3 years thereafter Annual Continuing Education (ACE): Respect in the Workplace Annual Continuing Education (ACE): Patient Relations

Purpose

Overview of Alberta's privacy legislation, the responsibilities of those working on behalf of AHS to protect the privacy of individuals, the confidentiality of information and the security of IT resources. This course also contains the AHS Confidentiality & User Agreement.

Learn the AHS organizational values and the expectations for demonstrating respect in the workplace. Introduction to the AHS Patient Concerns Resolution Process.

Time

15 min Online

15-20 min Online 20-30 min Online

4|Page

North Sector Medical Leadership Orientation Resources

Topic Annual Continuing Education (ACE): Ethics Governance Documents, Policies and Procedures Emergency Response Codes (ERC) Orientation Code Red Code Black Code Blue Code Brown Code Green Code White Code Yellow Code Grey Code Orange Code Purple (Code White is a pre-requisite) Code of Conduct: Guidelines for Alberta Health Services Leadership Development Courses Nonviolent Crisis Intervention (NVCI)

Powerful Coaching Conversations

Patient Relations ReLATE/ReSPOND? Managing Patient Concerns for Leaders

Engage: Your Actions Matter

Quality, Diversity and Patient Care Courses Living a Just Culture Quality is Everyone's Business

Reporting & Learning System for Patient Safety (RLS): Every Report Matters

Purpose Learn to: -define and how to manage conflicts of interest (COI); -describe Just Culture and Safe Disclosure; and -recognize Code of Conduct principles and behaviors. Initial orientation to approved ERC utilized by AHS.

Online modules that will allow you to: -state the purpose and scope of the code; -explain how the code is activated and deactivated; -explain the expected staff response upon activation; and -describe the responsibility of employees related to Emergency response plans.

Overview of AHS principles and standards of conduct.

This 6-8 hour course can help you prevent, intervene or debrief a crisis situation safely and effectively for all involved. NCI focuses on early intervention in crisis situations. The course you how to recognize levels of disruptive behavior and respond accordingly. The course stresses verbal intervention and offers staff tools to verbally de-escalate actingout episodes. Personal Safety Techniques and Disengagement skills are also covered, but the course does not include the use of team control/restraint techniques. This virtual, interactive workshop facilitated by Bluepoint Leadership Development focuses on improving coaching capability. Leaders will learn how to apply coaching principles, have the ability to practice their coaching skills and will be provided personalized feedback to support their development. The resolution of patient concerns is the responsibility of all staff, management and physicians; in addition, it contributes to continuous system improvements in the delivery of quality care. This 30 min self-paced eLearning module uses a case study to prepare managers and leaders to work through the patient feedback review process; and also to effectively manage patient concerns, as outlined in the AHS Patient Concerns Resolution policy and procedure. This half-day workshop is one of many conversations about engaging. Engagement happens in many different ways and on many different levels in our organization.

Learn what a just culture is and what the seven guiding principles are, why a just culture is important and what can be done to promote it This course serves as an introduction to the Quality & Patient Safety Integrated Curriculum and shows how we can positively impact patients and families. This course provides an overview of the AHS Reporting & Learning System for Patient Safety (RLS). It focuses on the role of the Reporter and how submitting RLS Reports for Adverse Events, Close Calls and Hazards improves quality and patient safety.

Time 20 min Online

45 min Online 30 min 30 min 15 min 15 min 15 min 30-45 min 15 min 10-15 min 15 min 30-45 min 15-20 min Online

1 day In person

2 half-day webinars Online

30 min Online

Half-day In Person

10 min Online 15 min Online

30 min Online

5|Page

North Sector Medical Leadership Orientation Resources

Topic Disclosing Unanticipated Medical Outcomes (DUMO)

Indigenous Awareness and Sensitivity eLearning: Part 1: Our People Part 2: Our Culture (Part 1 pre-requisite) Part 3: Our Wellness (Part 2 pre-requisite) Patient and Family Centred Care 101 Patient-Centred Care Through a Diversity Lens Online e-Learning Infection Prevention and Control (IPC) is Everyone's Business Hand Hygiene Interactive Module Advance Care Planning: Goals of Care Policy (Adult & Pediatric)

The Detailed Medication Reconciliation (MedRec) Process

Public Interest Disclosure (Whistleblower Protection) Act and Regulations (PIDA) (CBRN/HazMat) for First Responders: Clinical

Purpose

Time

Participant will gain insight into the patient and family experience

4 hours

following an unanticipated outcome; how expectations are created and In person

what happens when the organization's response does not meet these

expectations. The course provides the opportunity to learn about and

discuss disclosure as a large group and to practice disclosure

discussions in small groups.

-These courses provide Alberta Health Services staff with an

1 ? 1.5

awareness and sensitivity resource that reflects Alberta's First

hrs each

Nations, Inuit and M?tis cultural and geographical diversity.

part

-Be introduced to the Indigenous Health Program's Cultural

3-4 hour

Competency Framework and Guiding Principles when working with

Online

Indigenous clients.

total

Provides physicians with the foundational knowledge of patient and 30 min

family centered care.

Online

Providing patient-centered care to Alberta's socially and culturally

30 min

diverse population.

Online

Learner will get a basic understanding of the AHS IPC Program

60 min

structure and role, basic IPC principles, and how these relate to every Online

health care provider and their practice.

Learn about hand hygiene. How, when and where to wash your hands. 1 hour

Online

This course explains the RMC framework that as part of the advance 45 min

care planning (ACP) process, guides clinical decision making in times Online

of crisis and throughout the lifespan. Highlights the process of

determining, documenting and reviewing a Goal of Care Designation

(GCD) and the workflow processes necessary for communicating ACP

and GCD decisions across all healthcare sectors.

This course provides an in-depth look at each step of the MedRec

45 min

process at admission. Information on MedRec at other transitions in Online

care, such as transfer and discharge, is also provided. This course

includes content covered in the MedRec Basics module. It also

includes an assessment. To access the assessment, you will need to go

through both the basics and the detailed topics in the module and to

pass the course; you will need to obtain 80% on the assessment.

The course describes the Public Interest Disclosure Act and the

10-15 min

disclosure obligations under the Act.

Online

Learner will be introduced to key concepts and principles of the

1.5 hours

CBRN/HazMat program. This is a pre-requisite for the site-based

Online

CBRN/HazMat practical training session

Alberta Health Services ? Our purpose, Mission and Foundational Strategies

Our Vision, Mission and Values Our Health and Business Plan Performance Measures Annual Report

Patient First Strategy

Patients First Strategy Patient and Family Centered Care Pillar (InSite) Patient and Family Centered Care Guide AHS Engagement & Patient Experience (InSite) Institute for Patient and Family Centered Care Name, Occupation, Duty (NOD) Primer (InSite)

Dyad Leadership Model (InSite) AHS Organizational Charts (InSite) Acronyms and Abbreviations (InSite) Our Four Foundational Strategies

CoAct Collaborative Care Program (InSite) Family Presence (InSite) Citizen Advisory Team Statistics Canada: Aboriginal Peoples: Fact Sheet for

Alberta National Aboriginal Health Organization

6|Page

Our People Strategy

AHS Our People Strategy Website

Strategy for Clinical Health Research, Innovation & Analytics

Strategy for Clinical Health Research, Innovation & Analytics

Knowledge Management Department (InSite) AHS Research Site Clinical Quality Metrics (InSite) Analytics (DIMR) (InSite)

Tableau (InSite) Alberta Innovates Health Solutions Partnership for Research and Innovation in the

Health System (PRIHS) Health Quality Council of Alberta Canadian Institute for Health Information

Information Management/Information Technology (IM/IT) Strategy

Information Management/Information Technology

Clinical Improvement Collaboratory

(IM/IT) Strategy

eClinician Training (InSite)

Getting and Accessing AHS e-mail

Safe Disclosure/Whistleblower Policy (InSite)

Adding AHS e-mail to your Android Device

Privacy and Security Training (InSite)

Adding AHS e-mail to you iOS device

AHS Secure Playlist: AHS YouTube video series

If you forget your password IT Help Desks CMIO Services and Resources

o Public Internet o AHS Intranet

Connect Care: o Connect Care Intranet Site (InSite) o Connect Care External AHS Site

Personal Health Record (PHR) An Overview (InSite) o Personal Health Portal (PHP) Presentation (InSite)

CPSA (Vision for eHealth)

Information & Privacy

Information Access Services (InSite)

Disclosure of Information

Getting to know AHS Operations (Processes, Expectations and Responsibilities)

Code of Conduct

AHS Code of Conduct Document

Corporate Policies, Procedures and Directives

Intranet Website (InSite) External Website

Reports and Policies Site

Main Reports and Policies Insite Page

Quality and Patient Safety

Patient Safety o Patient Safety Internal Site (InSite) o Patient Safety External AHS Site

Quality and Patient Safety Channel: AHS YouTube Keeping Patients Safe (InSite) Operational Best Practice (InSite) AHS Improvement Way (InSite) Quality Assurance Review Quick Guide (InSite) Quality Assurance Review Handbook (Accountability

Decision Tree pg. 30) (InSite) Accountability Decision Support Tool (InSite) Quality and Health Care Improvement (QHI) (InSite) eQuality Online Repository

Required Organizational Practices (ROPs) (InSite) Integrated Quality Management ? Edmonton Zone

(InSite) Just Culture (InSite) Reporting and Learning System for Patient Safety

(RLS) (InSite) o RLS Quick Reference Guide o Report an Incident through RLS (InSite) Ethics and compliance (InSite) o How to Report a Concern (InSite) Disclosure of Unanticipated Medical Outcomes Disclosure Done Well Series: AHS YouTube Videos Adverse Events and Patient Safety

North Sector Medical Leadership Orientation Resources

Immediate Management of Clinically Serious Adverse Events Procedure

Seeking advice from disclosure coaches Preparing for Disclosure Meetings Medication Reconciliation (Medrec) (InSite) Clinical Knowledge and Content Management (CKCM)

(InSite)

Quality Councils (InSite):

o Starting a Quality Council Guide o Quality Councils Primer o Edmonton Zone Quality Councils Directory

External Quality Resources:

Canadian Patient Safety Institute National Patient Safety Foundation The Economics of Patient Safety in Acute Care Report Free From Harm Report Institute for Healthcare Improvement Institute of Medicine ? To Err is Human Report

Patient Concerns and Patient Relations

Patient Concerns Resolution Policy Patient Concerns Resolution Process Management of Patient Concerns Involving a

Member of the Medical Staff Patient Relations Department (InSite)

Quality Education AHS Quality Education Courses

Quality and Patient Safety Education (InSite) Quality and Patient Safety Education Overview (InSite) Quality Improvement and Patient Safety Education

Requirements for: o Senior Executives (InSite) o Mid-level leaders (InSite) o Quality Council Co-Chairs and Frontline Leaders

(InSite) o Quality Assurance Committee Co-Chairs (InSite) o Quality Council Members (InSite) Quality and Patient Safety Curriculum RLS Education and Training Resources (InSite) External Quality Education Certificate in Patient Safety & Quality Management Course

Dealing with Patient and Family Concerns (InSite) R.E.L.A.T.E & R.E.S.P.O.N.D. Guide (InSite) When a Concern is Forwarded to You (InSite) Administrative Fairness (InSite)

Primary Care Networks

Main Primary Care Networks Website

Strategic Clinical Networks

Main Strategic Clinic Networks Website

Strategic Clinical Networks Channel: AHS YouTube Video Series

University of Alberta

Faculty Development Resources Lifelong Learning Professionalism Promotions

Canadian Society of Physician Leaders

Canadian Society of Physician Leaders Website

8|Page

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download