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[Pages:109]MY AIA

CUSTOMER PORTAL

March 2019

Disclaimer: These presentation slides are not a sales material and serves as guide to MY AIA Customer Portal. These slides shall not be distributed, circulated or used by any other party without AIA Bhd's consent. AIA Bhd. reserves the absolute right to make any chaAnIgA ecosnftidoenatianlyanidnpfroorpmrietaartyioinnforcmoantiotna. iNnoet fdoridnisttrhibiustiosn.lides as and when it deems necessary.

MY AIA

Customer Portal

User Guide

TABLE OF CONTENTS

Scenario Listing

This User Guide will cover the following scenarios. All the scenarios listed below describe the available actions that a customer can perform in the self-service portal.

Registration:

No

Scenario List

01 My AIA account registration for Individual / Employee Benefits (EB)

My AIA account registration for Individual / Employee Benefits (EB) (update 02 mobile number)

Retrieve username and password:

No

Scenario List

03 Retrieval of My AIA username and password

AIA confidential and proprietary information. Not for distribution.

TABLE OF CONTENTS

Login:

No 04 Login to account for 1st time My AIA user

Scenario List

05 Login to account for existing My AIA user

View policy information:

No 06 View policy details for Employee Benefits

Scenario List

07 Change Contact Information Through Online Profile

Claims:

No

Scenario List

08 View Employee Benefits claims and claims details

09 View Employee Benefits claims utilisation

10 eClaims Submission

AIA confidential and proprietary information. Not for distribution.

01 MY AIA ACCOUNT REGISTRATION FOR INDIVIDUAL/ EMPLOYEE BENEFITS (EB)

AIA confidential and proprietary information. Not for distribution.

Return to Table of Contents

01 INTRODUCTION

The next few slides will cover the following scenario for My AIA Account Registration for Individual/ Employee Benefits. The scenario assumes that the customer is an existing customer or has recently purchased a policy with AIA but does not have an online account to perform selfservice actions. This guide will cover the Registration Process from the beginning to the end.

AIA confidential and proprietary information. Not for distribution.

02 PAGE FLOW

The page flow describes the customer's user journey.

01 AIA Homep0ag1e

AIA Homepage

02

Login

AIA Homepage: This is the corporate site . my

Login page is displayed. Register button is available at the bottom of the page.

03

Personal Details

04

Verify Identity

To register, customer will be required to fill in mandatory fields: 1. Identification

number/ Policy number 2. Full name 3. Identification number

A One Time Password (OTP) is required for validation before processing the information.

05

Create Profile

Customer will be required to key in information such as: 1. User ID 2. Password

06

Confirmation Page

This is the final stage of the process which is to indicate that the registration is successful.

AIA confidential and proprietary information. Not for distribution.

03 STEP-BY-STEP GUIDE

01

AIA Homepage

02

Login

1. AIA01Homepage

AIA Homepage

03

Personal Details

04

Verify Identity

1

05

Create Profile

06

Confirmation Page

1 Select CUSTOMER to Login

AIA confidential and proprietary information. Not for distribution.

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