Good News
Travelport
|Become a certified Smartpoint expert today! |
|In this month’s edition of Spotlight, we focus on our Smartpoint Certification program and how this can benefit your agency. Each module contains three |
|simple steps: |
|1. Show me – watch a step-by-step Smartpoint booking scenario |
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|2. Let me try – practice booking within each scenario |
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|3. Navigation check – assess your Smartpoint capabilities |
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|Our Smartpoint Certification program incorporates how best to book; air, hotel, car and rail content for your customer. Below are benefits of being a |
|Smartpoint Certified agent: |
|1. Become a proficient specialist when using Travelport Smartpoint |
|2. Flexibility in completing the program |
|3. Displays a higher level of service quality to your customer |
|Please view the attached video to learn more about Smartpoint Certification! |
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|Discover our Smartpoint Certification web page or feel free to contact me at |
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|Discover even more benefits of Travelport Smartpoint |
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|Top tip for making one extra booking |
|Make hotel and car reservations via the graphical screens |
|There are several ways to make that additional hotel/car reservation using the graphical screens within Travelport Smartpoint. Make both car and hotel reservations through |
|the graphical Car/Hotel Availability search, via the interactive calendar or within a booked air segment. |
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Accessing Travelport Rooms and More
Users of Travelport Smartpoint are able to gain quick access to Travelport Rooms and More content. From the Hotel Availability Response screen, agents can click on the bed icon located on the right hand side of the screen.
Or go direct by using this website
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Rooms and more confirms the hotel in the local currency of the country where the booking is e.g.
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For invoicing purposes for equivalent CAD value, it is recommended to add 3% to the estimate provided, as credit card companies usually have a currency exchange surcharge. So, the cost would be COP 1037510, which is APPROXIMATELY CAD 406.28 ($394.45 x 1.03). It still won’t match the exact charge on the credit card, but will be a lot closer to the charged amount.
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Options to add SSR DOC’s data to a PNR
1. Script [pic]
this script will add the data into a ¤:5H¤P line. CTT will convert it to an SSR
2. Script [pic]
This script will add the data diercelty into the SSR
3. Use SP fill in format **Note country of birth is mandatory for this option**.
Click on the Pencil at the bottom of the PNR window, then choose Create/Edit Customer Information
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Click on the Security TAB on the far right
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Click on the arrow to open the menu, then fill in the data
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Reminder - S*REMIND ME or S*2DJ2/REMIND ME
Some useful Apollo formats are in this BAR e.g.
2N/FLIGHT INFORMATION: CURRENT DATE F:AC880 SPECFIC F:AC880/30
SEP
3N/CHECK ELECTRONIC TICEKT NUMBER: *TE/0012167899801
4N/LOOK UP A PASSENGER WITH ONLY THE LAST NAME: S*XXX-NEVER
Agencia booking for a traveller who does not have a profile or when you do an Agencia booking and you get this from CTT:
The customer number in the T- fields, was found in the wrong format. Use this command in Apollo: T-CA-00@12345 (12345=customer number)
Agencia adds the name to the address where we add the company name..
If you try a MV/ the profile is blocked from moving over when it sees info already on the PNR, and you get this error SNGL ITEM FLD/NOT ENT/W-ALLE.
Do a C:W- enter and then move your profile over (e.g.S*allen MV/) and it works.
Malaysia Airlines (MH) now offers branded fares via Travelport Smartpoint, making it possible for you to:
• Provide better insights by viewing Malaysia Airlines product descriptions and images as you would on their website
• Compare branded fares side by side on one screen, directly from availability
• Increase upsell and sales conversion rates by providing the optimum travel experience for your customer
All available directly within your workflow and without the need for multiple searches, or having to contact the airline directly.
Air
|United Airlines |
|Basic Economy fares are now available for purchase, for first travel on April 18, 2017. |
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|Today, fares are available in select U.S. domestic markets. In the coming months, United will expand Basic Economy availability into |
|additional markets, including short haul Latin America markets. |
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|Five things to remember about Basic Economy |
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|[pic] |Identifying Basic Economy fares |
| |Basic Economy fares will always have the 7th character of the fare basis code as “B” for Basic Economy |
|[pic] |or “E” for standard United Economy. The booking code “N” will not match the first character of the fare |
| |basis code. |
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| |Know the fare restrictions and travel experience |
| |Basic Economy fares have important restrictions on seat selection, upgrades, carry-on baggage |
| |allowances, and more. Review the Basic Economy travel experience. |
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|[pic] |Restriction of fares must be disclosed to traveler |
| |Similar to baggage fees and codeshare operations, it is the responsibility of the travel agent or ticket|
|[pic] |provider to properly disclose the conditions of a Basic Economy fare to the traveler, per United's |
| |Booking and Ticketing Policy. This policy is updated to reflect the conditions and restrictions of Basic|
| |Economy fares. |
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| |Self-service agency rebooking options |
| |United's agency rebooking parameters reflect the restrictions of Basic Economy and how the fares can be |
| |handled if impacted by irregular operations or unacceptable schedule changes. |
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|[pic] |Help and resources are available |
| |There are several resources available for travel agents, corporate customers and travelers to learn |
| |more about Basic Economy fares. |
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|[pic] |Need more information? |
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| |Visit the Basic Economy page on or email us at |
| |BE-Info@ |
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| |Ensure you’re always in the know with United Sales news and alerts by subscribing to direct email at |
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| |CTT has been programmed to add itinerary remarks regarding the restrictions when these fares are booked. |
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That's right. Getting to and from the Big Apple is easier than ever thanks to United's New York / Newark (EWR) hub. Faster by rideshare or taxi to most of Manhattan compared to JFK and only 30 minutes by train via Penn Station. Don't waste time sitting in traffic or construction and book EWR today.
British Airways has plans for a sister budget airline, set to launch in June.
The new long-haul budget airline by parent company IAG is called ‘Level’ and will be based in Barcelona, which is also the hub for Vueling, IAG’s Spanish no-frills airline. Level will debut with two new Airbus A330 aircraft featuring 293 economy and 21 premium economy seats, and will fly from Barcelona to Los Angeles, San Francisco, Buenos Aires and Punta Cana. Sister carrier Iberia will staff the pilots and cabin crew.
With the launch of Level, IAG will boast five main airline brands, including Aer Lingus, British Airways, Iberia and Vueling.
Fares will start from €99 for a one-way ticket, with checked luggage, meals and in-flight Internet access among the perks in premium economy. Those in economy will be able to choose what perks they want to pay for.
The new airline aims to take business away from competing low-cost airline Norwegian, which also offers flights from Barcelona to U.S. cities like Los Angeles and Oakland, both of which will also be serviced by Level. In June, Norwegian will surge ahead with expanded flights from Edinburgh and Belfast to secondary airports in the northeast U.S.
There’s no word yet if Canadian destinations could be on the horizon.
Flights on are currently on sale.
WestJet Agent Update
At WestJet, we value the feedback we get from our travel trade partners. You told us how we could make TA Web better, and we listened. That's why we're excited to announce that on March 22 we launched a new version of TA Web called WestJet Agent.
The way you log in to WestJet Agent won't change. Your current user name and password will be the same and any bookings you made on the previous version of TA Web will continue to be available.
.Leisure
ACV Offers Bonus AltitudeTM Qualifying Miles and Extra Perks for AltitudeTM Members
Beginning March 1, Air Canada Vacations (ACV) will be offering exclusive perks to Air Canada AltitudeTM members:
1) A one-time bonus of 1,500 AltitudeTM Qualifying Miles with the purchase of any air and hotel or air and cruise package
2) Up to 2,500 Bonus Aeroplan® Miles with the purchase of any air and hotel or air and cruise package
3) Dedicated access to ACV’s reservations department available to Altitude Super Elite 100K members
4) Private or semi-private transfers in Montego Bay, Jamaica; Cancun and Puerto Vallarta, Mexico; Punta Cana, Dominican Republic; Saint Lucia and Antigua, available to Altitude Super Elite 100K members
The Bonus Aeroplan Miles offer is available to ALL Altitude members; Miles are awarded based on destination travelled and Altitude status – see grid below.
| Air Canada Altitude |North America and Sun packages |Europe and |
|Status | |Cruises Packages |
| | Bonus Aeroplan Miles | Bonus Aeroplan Miles |
|Prestige 25K | 300 | 500 |
|Elite 35K | 500 | 1,000 |
|Elite 50K | 1,000 | 1,500 |
|Elite 75K | 1,500 | 2,000 |
|Super Elite 100K | 2,000 | 2,500 |
To apply the Bonus AltitudeTM Qualifying Miles and Bonus Aeroplan® Miles to booking files, travel agents will need to input their clients’ Aeroplan® member number.
Offers are valid for new bookings made between March 1 and December 31, 2017. Terms and conditions apply.
Air Canada AltitudeTM members can view the full details at altitude.partneroffers.
Other
Discover VIP assistance services - Impress your clients - give them the VIP Treatment
Fraud Prevention Month ACTA Top 10 Scams
Paper declaration forms no longer required when flying into Ottawa from outside the country.
Self-serve kiosks for international travellers will be at the Ottawa airport starting March 20, the federal government has announced. They’ll be rolled out to other major Canadian airports later this year.
The kiosks — called primary inspection kiosks — will allow international travellers to verify their travel documents, complete declaration forms on screen and confirm their identity with the kiosk using facial recognition to take a photo of the traveller and compare it to a passport picture.
Travellers will also be able to use the government’s new mobile declaration app called CanBorder – eDeclaration, which will let people complete their declaration in the app then use a generated QR code to scan at the kiosk when they arrive in Ottawa.
NEXUS travellers will be asked their declaration questions at the NEXUS kiosks in Ottawa.
Eventually, Canada Border Services Agency will phase out handing out declaration cards on airplanes.
CAR
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UNIGLOBE
Location and date for 2017 Regional Fall Conference!!
DATE: OCTOBER 27-29, 2017
LOCATION: NOTTAWASAGA INN - ALLISTON, ONTARIO
TECH
Windows Key Shortcuts [pic]
Just hitting the Windows key by itself launches the standard left side Windows control/start panel
Windows + A -- Opens Windows "Action Center" on right side of screen
Windows D - Flashes you to your desktop (but keeps active programs open)
Windows E - Opens your Windows Explorer file cabinet
Windows H - Share a screenshot of your active screen with several popular Windows tools
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---------- Forwarded message ----------
From: Kate Barratt
Hello Rachel,
Please thank Lena, Peter and Danny for all they did to make my time at the Brier so special. The trip home was a bit of a challenge but we got here finally yesterday at 5:00 pm and that was all due to the hard work of Mary Beth at Premier Group.
Thanks again!
Kate
|Rachel Delaney |
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|CURLING CANADA |
1660 Vimont Court, Orleans, ON K4A 4J4
curling.ca
Hey Colin,
Just wanted to say thanks – we finished CC17 bookings! That always feels good when you know it is all booked.
If you have a moment today? Do you think you could please send me a arrival / departure list?
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Rachael van Rijn, Program Coordinator
4-H Canada
From: Vanessa Kanu [mailto:vanessa.kanu@]
Sent: March 21, 2017 5:16 PM
To: Malika Osman [T]
Subject: Re: Itinerary Options for departure on 05 April
Just got it. You're awesome - I can't believe how much you paid attention to my needs which was not an easy one, thank you!!
Regards,Vanessa M Kanu, CPA, CA, CPA (Illinois)
Senior Vice President, Finance
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