Alabama Law Enforcement Agency Request for …
RFP: 19000000008 RFP Opening: August 26, 2019 Submission Deadline: October 11, 2019
ABSTRACT
Seeking proposals from qualified professional organizations to implement a full modernization to the ALEA Driver License System.
Alabama Law Enforcement Agency
Request for Proposals
301 South Ripley Street Montgomery, AL 36104
Contents
1 Project Details............................................................................................................................................... 4 1.1 Project Overview..................................................................................................................................4 1.2 Current ALEA Environment .................................................................................................................. 5 1.2.1 Mainframe ....................................................................................................................................... 5 1.2.1.1 DB2 .......................................................................................................................................... 6 1.2.2 Vendor Driver License Issuance System...........................................................................................6 1.2.3 Vendor Credential Printing and Mailing .......................................................................................... 6 1.2.4 ALEA PC Systems .............................................................................................................................. 6 1.2.5 Vendor Document Imaging .............................................................................................................. 7 1.2.6 Vendor Online Sales ......................................................................................................................... 7 1.2.7 Vendor Mandatory Liability Insurance Civil Penalties ..................................................................... 7 1.2.8 Vendor Correspondence Printing and Mailing Services................................................................... 7 1.2.9 Vendor Merchant Services...............................................................................................................8 1.2.10 Vendor Knowledge Testing System ............................................................................................. 8 1.2.11 Vendor Skills Testing System ....................................................................................................... 8 1.2.12 Vendor Scheduling and Queuing System.....................................................................................8 1.2.13 Vendor Facial Recognition System...............................................................................................8 1.2.14 Alabama's Financial Accounting System ? STAARS......................................................................8 1.2.15 Vendor Phone System..................................................................................................................9 1.3 Project Scope........................................................................................................................................ 9 1.3.1 Mandatory Functional Requirements .............................................................................................. 9 1.3.2 Technical Requirements.................................................................................................................10 1.3.3 Security Requirements...................................................................................................................11 1.3.4 Legal and Security Policy Requirements ........................................................................................ 12 1.3.5 Preferred Items .............................................................................................................................. 12 1.4 Vendor Project Planning and Management Requirements ............................................................... 14 1.4.1 Project Planning Schedule..............................................................................................................14 1.4.2 Testing & Training Requirements................................................................................................... 14 1.4.3 Pilot-Rollout ................................................................................................................................... 14
2 Vendor Requirements ................................................................................................................................ 15 2.1 General Requirements ....................................................................................................................... 15
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2.2 Vendor Personnel...............................................................................................................................15 2.3 Vendor Personnel Security................................................................................................................15 2.4 Vendor Insurance ............................................................................................................................... 15 3 Proposal Requirements .............................................................................................................................. 16 3.1 General Requirements ....................................................................................................................... 16 3.2 Pricing.................................................................................................................................................16 3.3 Form and Content of Proposals ......................................................................................................... 16 3.4 Date Proposals Received .................................................................................................................... 18 3.5 Certifications Based on Proposal Submission .................................................................................... 18 3.6 Proposal Opening ............................................................................................................................... 19 3.7 Modifications/Suspected Errors/Clarifications .................................................................................. 19 3.8 Oral Presentations/Vendor Interviews .............................................................................................. 20 4 Evaluation and Selection ............................................................................................................................ 21 4.1 Evaluation and Method of Selection..................................................................................................21 4.2 Evaluation Criteria..............................................................................................................................21 5 Award and Contract....................................................................................................................................22 5.1 Proposed Contract Terms and Conditions ......................................................................................... 22 5.2 Cost of Resulting Contract and Billing ................................................................................................ 23 5.3 Reservations.......................................................................................................................................23 Appendix A - Summary Statistics Information for the ALEA Driver License Division in 2018 ............................. 24 Appendix B ? ALEA Driver License Offices .......................................................................................................... 26 ALEA Driver License District Offices................................................................................................................26 ALEA Driver License Field Offices....................................................................................................................27 Appendix C ? Probate Judge or Designated Office that provides Driver License Issuance Services ..................30 Appendix D ? ALEA Business Partners and Stakeholders ................................................................................... 34 Appendix E ? Mainframe Specifications ............................................................................................................. 35 Appendix F ? Vendor Driver License Issuance System Information ................................................................... 36 Appendix G ? Vendor Credential Printing and Mailing ....................................................................................... 38 Appendix H ? ALEA DL - PC based services/applications .................................................................................... 39 Accident / Crash Report System ..................................................................................................................... 39 Driver License Reinstatement System ............................................................................................................ 39 Financial Responsibility / Accident Claims......................................................................................................39 School Skills Test Score Submissions .............................................................................................................. 39
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Driver License Hearing Request System ......................................................................................................... 39 ALEA Hearing Request System Statistics for 2018 .......................................................................................... 40 Appendix I ? Vendor Document Imaging Specifications.....................................................................................41 Appendix J ? Vendor Correspondence Printing and Mailing .............................................................................. 42 Appendix K ? Credentials .................................................................................................................................... 43 Appendix L ? Required Solution Interfaces.........................................................................................................44 Appendix M ? Applicable Laws/Standards/Policies............................................................................................45 Appendix N ? Acronyms and Definitions ............................................................................................................ 46
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1 Project Details
1.1 Project Overview
The Alabama Law Enforcement Agency (hereinafter "ALEA") is seeking proposals from qualified professionals or professional organizations to provide and implement a full modernization, to re-design and automate business processes and align technology and business practices to meet the changing needs of its driver license system. All interested vendors are invited to submit a proposal in accordance with the requirements specified in this request for proposal (hereinafter "RFP").
ALEA's Driver License Division is the face and voice of state government for most Alabamians. The public is identified as the ALEA's primary customer, but everyone who relies upon the ALEA Driver License Division for services is a customer. ALEA Driver License Division conducts business via five primary delivery channels: online/Internet, telephone, US mail, centralized processing, and in person at geographically dispersed offices in local communities. The ALEA system modernization project will reduce customer wait times and improve the customer experience for all Alabamians. ALEA driver license services touch almost every Alabamian by issuing approximately 1.2 million driver licenses and nondriver identification (ID) cards each year. Statistics for 2018 are included in Appendix A.
ALEA Driver License Offices handle issuing new, renewal, duplicate, transfer and reinstatement credentials. Eleven ALEA DL offices have self-service driver license issuance stations available which allow the public to issue a duplicate or renewal credential. Probate Judges or the designated License Commissioner or Revenue Commissioner issue duplicate and renewal credentials for ALEA as well. ALEA utilizes both fixed PC based driver license issuance stations and laptop based portable issuance stations. Probate Judges or their designated License Commissioner or Revenue Commissioner utilize fixed PC based driver license issuance stations. ALEA Driver License Offices are listed in Appendix B. The Probate Judge or their designated License Commissioner or Revenue Commissioner offices that offer driver license services are listed in Appendix C.
ALEA will replace its existing and aging legacy driver license systems. ALEA intends to contract with a primary solution provider for modernization who will provide a solution and implementation services that include a comprehensive driver licensing system to provide better customer service, reduce transaction processing time, reduce and eliminate backlogs, increase online transactions, increase ability to rapidly implement changes to respond to evolving business needs, improve the overall efficiency of service delivery to customers, reduce wait times, and improve the customer experience for all Alabamians. ALEA's stakeholders and business partners listed in Appendix D will be impacted by this modernization effort.
The goal is to migrate from the mainframe and implement a modernized Information Technology platform that is easy to configure and maintain and provides the necessary automated tools to test, monitor, troubleshoot, and accurately manage the system in real-time. The modernized solution will provide superior security, disaster recovery, system redundancy, and provide capability to interface with state and federal systems as directed by ALEA.
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