Alaska Division of Public Assistance .ak.us



Mission:

We promote self-sufficiency and provide basic living expenses to Alaskans in need.

GOAL #1: Self-sufficient individuals and families

|Strategies |FY06 Objectives |Steward |Status |Comments |

|Help low-income needy adults move into |Continue Family Centered Service program and related integration efforts. |KF | |1. FCS project underway; partnership day is |

|employment and support the development |Implement CITC Native Family Assistance Program. | | |scheduled 10/05. |

|of stronger families. |Plan for implementation of Native Family Assistance Programs with BBNA and |EF | |2. Project timeline on DPAWeb. |

| |Manillaq Association for delivery of culturally appropriate services. | | | |

| |Promote Healthy Marriages. |AS | |3. Initiate planning based on legislative |

| | | | |reauthorization. Bill passed. SPOC meeting in Palmer|

| | | | |next week. |

| | | | | |

| |Develop and implement policies and strategies that reduce teen and out-of-wedlock|RK | | |

| |pregnancy and prevent statutory rape. | | |4. Adding three HMI grants to ongoing grantees. |

| |Collaborate with Labor on the WIA reauthorization. | | |Develop methodology for evaluation of HMI outcomes. |

| | | | |Release some success stories to be released at the |

| | |RK | |same time. |

| | | | |5. PPDT continues collaboration with DPH on |

| | | | |statutory rape education. Need to develop action |

| | |KF | |plan for Teen and OOW pregnancy. |

| | | | | |

| | | | |6. Need to insure we are in plans |

|Provide ‘safety-net’ services and basic |Continue to deliver basic benefits* and quality services while adapting and |KF | |1. See Performance Measures. |

|living expenses for Alaskans in need. |contributing to changes as needed per legislative and administrative priorities. | | | |

| |*Benefits include: Adult Public Assistance, Alaska Temporary Assistance Program, | | | |

| |Child Care Assistance, Denali Kid Care, Food Stamps, General Assistance, Heating | | | |

| |Assistance, Interim Assistance, Medicaid, Medicare Part D, Senior Care. | | | |

| |Implement Medicare Part D prescription option. | | | |

| | | | | |

| |Transition Senior Care Program. |EF | | |

| | | | | |

| | |EF | |2. On Track see DPAWEB for project timeline. A lot |

| |Enhance access to benefits for those in need through Food Stamp outreach. | | |of unknowns. Good work group. Still assessing who is|

| |Enhance access to benefits for those in need through Heating Assistance outreach.| | |doing what. |

| | |MR | | |

| | | | |3. TBD based on Legislative Action. |

| | |MR | | |

| | | | | |

| | | | |4. Outcomes are good but Federal expectations are |

| | | | |higher and resources are not available. |

| | | | |5. Posters and mail outs in fall before program |

| | | | |startup. |

| Promote the employability of Alaskans |Continue participation in the Customized Employment Grant (CEG). |AS | |1. Ongoing Steering Committee participation 6/05 |

|with disabilities. |Continue participation the Alaska Works Initiative grant. | | | |

| |Complete regulation changes to increase resource limits for working disabled | | | |

| |Medicaid Buy-In Option. |AS | |2. Two position Anc/Fbks & Steering Committee |

| | | | |participation. |

| | |AS | | |

| | | | |3. Start in July 2005 |

GOAL #2: Effective & Efficient Service Delivery

|Strategies |FY06 Objectives |Steward |Status |Comments |

|Align services, policies, and programs |Integrate PASS I Services, regulations and policies into the Child Care Program |ML | |1.Pass I regulations drafted and out for Public |

|to promote integrated customer / |Office structure. | | |Comment and process and policy integration is in |

|family-centered services. |Revise and implement program policies to promote integration, administrative |EF | |process |

| |efficiency, and employment outcomes. | | | |

| |Review and/or implement integration of CCL function into DPH Certification | | |2. On Track; Refer to section plan. FCS activates |

| |Licensing Unit. |ML | |and learning summits are generating ideas. |

| | | | | |

| | | | | |

| | | | |3. Start review in FY06. |

|Build regional, community and tribal |Plan for transfer of Medicaid eligibility responsibility to Native TANF |AS | |1. Feasibility study; see Section plan |

|partnerships that enhance integrated, |providers. | | | |

|community-based, services. |Increase enrollment of IHS patients eligible for Medicaid to Enhance Federal |MR | | |

| |Financing of Benefits. (ANHC and YKHC). | | |2. ANHC will be in implementation; YKHC will be in |

| |Implement a statewide refugee assistance program in partnership with Catholic | | |planning. |

| |Social Services. |RK | | |

| |Continue develop of a tribal Food Stamps demonstration project with Tanana Chiefs| | | |

| |Conference. |AS | |3. MOA signed; FY06 procurement in process for |

| |Work with Tribal CCDF grantees to improve the integration of Child Care services | | |statewide contract. Meeting in May 05 to determine |

| |to Native families. | | |services. |

| |Implement the CC capacity in rural communities plan. |ML | | |

| |Strengthen regional coordination of services across DHSS. | | |4. Waiting for information on who has to do the |

| | | | |evaluation project. |

| | | | | |

| | |ML | |5. In Progress |

| | | | | |

| | |KF | | |

| | | | | |

| | | | |6. Workload and staff resource issue. |

| | | | | |

| | | | |7. Plan in development. |

| | | | | |

|Collaborate with Alaska Job Center |Participate in Job Center redesign projects at the five CEG sites (Juneau, |MR | |1. Increase workflow integration. |

|Network partners to move from |Mat-Su, Kenai, Fairbanks, and Muldoon). | | | |

|co-location to true integration of |Maintain an active role in the operations & management of the Alaska Job Center |MR | | |

|employment services. |Network. | | |2. Ongoing meetings with Directors, strengthening |

| |Investigate options of Mat-Su collocation of licensing specialist and CC resource| | |with AWIB. |

| |and Referral staff at job center. |ML | | |

| | | | | |

| | | | |3. DPA expanded space is secured. Collocation |

| | | | |options are being explored. |

|Leverage technology to enhance service |Define the Division’s IT needs and priorities. Ensure IT has a plan project and |MN | |1. July 05 Develop IT prioritization list for |

|provision and information sharing within|work request priorities, including capital investments and a long-term technology| | |review. Assess workload options based on |

|the department and with partner agencies|strategy for EIS. | | |priorities. |

|and to increase remote | | | | |

|access/‘self-service’ features. |Complete strategy and begin implementation for a common Consumer Information / |KF | | |

| |Master Client Index pilot, including parameters for information sharing and | | | |

| |confidentiality. | | |2. Strategy being redefined by MCI team. |

| | | | | |

| |Implement the AJCN web based common orientation tool in at least one site. | | | |

| | |MR | | |

| |Implement ICCIS use statewide; incorporate Pass I; plan for system modifications | | | |

| |and maintenance. |ML/PS | | |

| | | | |3. Now meeting to discuss updating and ongoing |

| |Implement enhanced online manuals. |EF | |maintenance. |

| | | | | |

| |Implement SSLQ for SSA. |PS | |4. 2nd module release June 30, 2005. |

| | | | | |

| | | | | |

| | | | |5. Evaluating development and maintenance resources.|

| | | | | |

| | | | |6. Off wait list; first meeting 5/17/05. |

|Assess and adopt strategies that |Complete a workload analysis to examine caseload trends, resourcing strategies |MR | | |

|leverage statewide support units and |and shifts (e.g. contracting), workload methods (Call Center), complexity, and | | |1. Drafted RFP for release in May 2005. |

|call center. |increasing partnerships. | | | |

GOAL #3: Quality Workforce

|Strategies |FY06 Objectives |Steward |Status |Comments |

|Enhance employee recruitment, and |Provide training to supervisors on writing PDs, HR hiring processes, effective |MR | |1. Leadership staff exchange hiring questions, |

|retention to reduce the risk of |evaluations, and exit interviews. | | |screening options, best practices; Evaluation |

|turnover. | | | |Learning Summitt module. Testing exit interview on |

| |Define and implement HR database / tracking tool. | | |line. Trying to arrange Classification design |

| | |MN | |materials/workshops for writing PDs. |

| | | | |2. Tapestry Pilot 6/05 to 12/05 |

|Expand cross-training and career |Conduct a series of Learning Summits to ~ 10 sites. |MCM | |1. Start planning for FY06 |

|development initiatives within DPA and |Expand the use of e-learning tools, e.g. electronic pre-packet and NetMeeting. | | | |

|with partner agencies. |Establish coaching and mentoring program and ensure training. |MCM | | |

| |Create a training internship program. | | |2. Nome and Bethel pilot 95% complete. |

| | |MCM | | |

| | | | | |

| | |MCM | |3. Ongoing |

| | | | | |

| | | | |4. Initiate 7/1/05 |

| | | | | |

|Align and streamline job classifications|Submit to the Department the ET and WDS series’ to DOP for reclassification |MR | |1. Different departments are submitting individual |

|to support an integrated client-centered|study. | | |job re-class requests, not a unified request for all|

|model. |Contribute to DHSS evaluation and reclassifications of the Admin. Clerk series. |MR | |departments. |

| | | | |2. May need to consider in workload analysis. Mary |

| | | | |to call Janet re: status. |

|Implement leadership development |Define key leadership jobs & critical experience and competencies / minimum |MN | |1. Pilot of Tapestry from 6/05 to 12/05 |

|programs that mitigate the risks of |qualifications for each. | | | |

|turnover and promote a culture of |Pilot Personal Development Plans for the Extended Leadership Team members. |MCM | | |

|teamwork. |Identify and leverage personal development opportunities for staff, such as | | |2. Pilot of Tapestry from 6/05 to 12/05 |

| |Summit, Peer Review and Hiring team participation. |MCM | | |

| | | | | |

| | | | |3. Ongoing; diversifying hiring teams. |

GOAL #4: Stewardship and Accountability

|Strategies |FY06 Objectives |Steward |Status |Comments |

|Enhance performance improvement and |1) Sustain the Food Stamp accuracy campaign. |JD | |1. Ongoing updates with emphasis on campaign. |

|quality initiatives to meet or | | | | |

|exceed the accuracy and timeliness |2) Develop improved accuracy measures for Medicaid and APA programs. | | |2. Involves special QA projects and sampling, APA pilot test |

|of benefits. | |JD | |underway. FY06 expand APA sampling methods. Implement PERM for|

| |3) Develop and sustain contract site and contract compliance review process. | | |Medicaid. |

| |Incorporate assessment methods to add Child Care contracts into the process. |JD | | |

| | | | | |

| |4) Develop and implement PERM Quality Assessment process and supporting | | |3. Determine scope and method for CC contractor site review |

| |structure. | | |process in collaboration with CCPO/PIA. Working on |

| | |JD | |accountability process. |

| |5) Improve capability to measure application processing and benefit issuance | | | |

| |timeliness. | | | |

| | |JD | |4. A lot of parts. Positions authorized (7). Rules exp 8/05 |

| |6) Maintain fraud control and benefit recovery practices, while increasing | | |w/implementation 10/05. Implementation timetable may be |

| |trend information sharing. | | |difficult. Possible federal delay. |

| | |JD | | |

| | | | | |

| | | | |5. WR 5818; Requirements Defined. Need programming resources. |

| | | | |Some testing in progress. On FY05 priority list. Project has |

| | | | |three components. |

| | | | | |

| | | | | |

| | | | |6. Claims/fraud info posted on webpage. Annual Fraud report |

| | | | |complete. Plan to explain claims recovery resources. Project |

| | | | |underway for claims activity summary reports. |

|Establish integrated performance |1) Complete the DPA Annual Performance Contract & Strategic Plan; annual |MN | |1. Ongoing |

|management processes that align |Section plans; monitor progress monthly. | | | |

|individual, team and organizational |2) Develop Service Level Agreements and set priorities with FMS service | | | |

|goals with the mission of DPA. |providers: IT, Communications, Grants & Contracts, HR. | | | |

| | |MN | | |

| | | | |2. FMS is working on informal SLA for IT services. No activity|

| | | | |with HR. |

|Identify and as appropriate, |1) Evaluate FY06 financial management plans and development FY07 operating |RM | |1. Initiate in July 06 |

|implement changes that help to |budget changes. | | | |

|contain programmatic and |2) Plan and develop FY07 Capital budget. |MN | | |

|administrative cost of services. | | | |2. Due to DHSS August 2005, due to OMB October 2005. |

| |3) TANF investment strategies. |KF | |3. Ongoing |

|Ensure continuous improvement |1) Continue effective and efficient delivery of Work Services. |RK | |1. During FY06 will revise and enhance our performance |

|efforts drive progress and key | | | |measurements by developing new payment points for FY07. FY06 |

|performance indicators. | | | |reporting requirements to improve monitoring process. |

| |2) Create an evaluation and feedback culture through self-assessments, | | |Incorporate recommendations of EIOP review as needed. |

| |Quality Councils, and effective monitoring. |CMC | | |

| | | | |2. Mary R. implementing Field Services, Ellie F. working with |

| |3) Implement DHSS Fair Hearing process improvements. |EF | |Mary to implement Support Unit Council; Claudia to convene |

| | | | |Quarterly After Action Review. S EIOP review in June 2005 |

| | | | | |

| | | | |3. DHSS Workgroup is developing recommendations for process |

| | | | |improvements. |

|Reduce predictable risk and ensure |License CC providers, implement quality improvement initiatives, and develop |ML | |1. Early Learning Guidelines on hold until June. |

|the health and safety of children in|Early Learning Guidelines. | | | |

|childcare. |. | | | |

| | | | | |

|Ensure continuation of program |Timely completion and submittal of program state plans, program waivers, and |EF | |1. See work plan. |

|funding by meeting federal program |FS reinvestment plans. | | | |

|compliance standards |Timely completion and submittal CC state plans. | | | |

| |Timely completion of corrective action plans. |ML | | |

| |Timely Completion and submittal of quarterly federal financial reports for | | |2. CCDF Plan will be submitted by July, which will require |

| |Food Stamps, Medicaid, TANF, and CCDF. |JD | |modification prior to approval. |

| |Timely completion and submittal of the LIHEAP State plan. | | | |

| |EBT cash and food settlement and reconciliation. |RM | |3. Submitted 5/2/05, next due 11/05; need to track how we |

| | | | |handle transition with Val Horner leaving. |

| | | | | |

| | |MR | |4. Ongoing. Deadlines fall quarterly. |

| | | | | |

| | |MR | | |

| | | | |5. Due in Aug/Sept 2005. |

| | | | | |

| | | | | |

| | | | |6. Ongoing. |

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