My Contacts in Jabber Are Showing up as Email Address and ...

Cisco Jabber

Updated as of 10/16/2017

My Contacts in Jabber Are Showing up as Email Address and Not by Name

There is a known issue with Jabber not resolving Jabber IDs (email addresses) with a common name. As a temporary fix, follow the steps below.

1. In the Jabber window, go to the Gear icon > Sign out.

For MAC: Go to the application menu bar and select Jabber > Sign out.

2. Sign back into Jabber. 3. If issues persist, Reboot your computer or try Reset your Jabber client.

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