Resume ClipBullets™
Career Worksheet
for
FLIGHT ATTENDANT POSITIONS
Congratulations! You have made the first, most important step towards advancing your career. The worksheet you are about to complete is a profession-specific assessment tool, which covers all of your skills, employment, responsibilities, and achievements. In order to serve you best, each answer must be completed thoroughly. This worksheet will also help prepare you for upcoming interviews.
Sample Position Titles
|Air Transportation Supervisor |Cabin Service Director |Cabin Service Purser |
|Charter Flight Attendant |Chief Flight Attendant |Communications Coordinator |
|Contract / Freelance Flight Attendant |Corporate Cabin Attendant |Corporate Flight Attendant |
|Corporate Flight Attendant Instructor |Corporate In-flight Coordinator |Director of In-flight Catering |
|Executive Flight Attendant |Flight Attendant |Flight Attendant Instructor |
|Flight Attendant Recruiter |Flight Service Manager |Head Flight Attendant |
|In-flight Manager |In-flight Supervisor |International Crew Liaison |
|International Flight Attendant |Lead Flight Attendant |On-Board Leader |
|Purser Flight Attendant |Senior Cabin Purser |Senior Flight Attendant |
|Other Related Positions | | |
Instructions
1. Complete all answers thoroughly. Form fields allow unlimited information. If a question is not relevant, type “N/A”.
2. Please use upper and lower case as appropriate, and do not use abbreviations.
3. When complete, save a copy of your completed worksheet to your hard drive, and e-mail it back to us.
Personal Information
|Name: |E-Mail Address: |
|Street Address: |Town, State, Zip: |
|Home Phone: |Business Phone (if okay to call): |
|Cellular Phone: |Fax: |
|Last Position Title: |Position(s) Sought: |
|Most Recent Salary: $ |Salary You are Seeking: $ |
Employment Information
List your current and former jobs starting with the most recent. (You will use the respective job numbers later.)
Then list the primary functions you performed at each of those positions.
|Job | | | |Start |End |
|No. |Position Title |Company, City, State |Type of Firm |Date/Year |Date/Year |
| |Primary Job Functions: |
|2 | | | | | |
| |Primary Job Functions: |
|3 | | | | | |
| |Primary Job Functions: |
|4 | | | | | |
| |Primary Job Functions: |
|5 | | | | | |
| |Primary Job Functions: |
Flight Attendant Certifications and Training
Check off all of the Flight Attendant training and/or certifications you have received.
Your Flight Attendant License #:
FAR Part: 91 91K 121 125 135 142 Guidelines
FLIGHT ATTENDANT CERTIFICATIONS & TRAINING
| Aircare CPR | Aircare Emergency Procedures (Recurrent) |
| Aircraft and Service Hygiene | Aircrew Combative Training (ACT) |
| Aircrew Member Emergency | Aircrew Combat Training (Anti-terrorism) |
| Automatic External Defibrillator (AED) | Aviation Medicine |
| Basic Life Support | Basic Water Survival |
| Blood-borne Pathogens | Cabin Safety & Service Training |
| Cardiopulmonary Resuscitation (CPR) | Close Quarters Combat and Self Defense |
| Commercial Flight Safety | Conflict Management |
| Conversion Course | Corporate Aircraft Familiarization |
| Corporate Aviation Indoctrination | Corporate Cabin Attendant Certified |
| Corporate Flight Attendant Training | Corporate Flight Solutions |
| Corporate Specific Emergency Procedures Evacuation | Crewmember Emergency |
| Crew Resource Management (CRM) | Culinary Training |
| Decompression Equipment and Procedures | Demand Oxygen / Smoke Mask |
| Diplomatic / Presidential Security Clearance | Ditching / Wet Drills |
| Emergency Evacuation Equipment and Procedures | Emergency Medical Training (EMT) |
| Emergency Procedural Training (EPT) | Emergency Procedures Recurrent Training |
| Evacuation and Water Ditching | Dangerous Goods |
| FAA Second Class Medical Certificate | Federal Aviation Rules and Regulations (FARs) |
| Fire Pit | First Aid |
| Flight Attendant Initial Training | Flight Attendant Qualification |
| Flight Attendant Recurrent Training | Flight Crew Protocol |
| Flight Safety | Food Handling and Protection |
| Food Service | Food & Wine Paring Training |
| Galley Safety and Service | General Emergency |
| Halon / Water Extinguishers | Hazardous Materials Identification |
| Hazardous Materials Transporting | Initial Crewmember |
| In-flight Emergencies and Illness | In-flight Excellence Emergency |
| In-flight Fire Fighting Procedures | In-Flight Security and Safety Procedures |
| In-Flight Service | International Training |
| Jet Aviation Crew Member | Land & Water Survival |
| Life Vest | Passenger Comforts |
| Medaire & Cardiac Defibrillator | Parachute Jump Training |
| Passenger Handling and Safety Instruction | Private Aircraft Service |
| Raft Survival Equipment | Recurrent Safety |
| Safe Staff Food Handling | Service and Etiquette |
| Serving It Right – Management and Service | Standard Recurrent Certification |
| Travel & Tourism Certificate | Unusual Situations & Anti-Terrorism Procedures |
| Wet/Dry Ditching | Other: |
Areas of Expertise (Keywords)
Place one “X” before all areas of expertise in which you are knowledgeable.
Place “XX” before all areas in which you are highly proficient and they directly target your profession.
FLIGHT ATTENDANT EXPERTISE
| Agriculture Requirements | Aircraft Cabin Upkeep |
| Aircraft Equipment & Supplies Monitoring | Aircraft Systems & Components |
| Airport Operations | Airport Safety Inspections |
| Aviation Communications | Aviation Medicine |
| Aviation Terminology | Basic Life Support |
| Bilingual Translating | Boarding & Cabin Compliance |
| Boarding & Deplaning Announcements | Business Protocol |
| Chemical Storage Safety & Precautions | Cabin & Galley Quality Control |
| Cabin Maintenance | Cabin Management |
| Cabin Protocol | Cardio Pulmonary Resuscitation (CPR) |
| Charter Aircraft Scheduling and Dispatching | Checkrides & Service Guidelines Instruction |
| Cockpit Crew Collaboration | Commissary Items Purchasing |
| Concierge Duties | Conflict Management |
| Corporate Flight Attendant Instruction | Corporate Travel |
| Creative Culinary Cuisine Application | Crew Briefing |
| Crew Coordination & Supervision | Crew Immigration & Customs |
| Crew Member Duties Coordination | Crew Resource Management (CRM) |
| Culinary Expertise | Culture Awareness & Differences |
| Customs & Immigration Paperwork | Customs Requirements |
| Deadheading | Dignitaries & Celebrities |
| Documentation & Record Keeping | Domestic Flights |
| Duty Free & Liquor Sales | Duty Free & Liquor Opening & Closing Inventory |
| Efficiency Programs Development | Executive Flights |
| FAA Regulatory Compliance | FBI Fingerprinting for Aviation Security Clearance |
| Federal Aviation Regulations (FARs) Compliance | Federal Regulations for Airports & Aviation Facilities |
| Fine Wine and Spirits Specialist | First Aid |
| Flight Attendant Manual Development | Flight Attendant Supervision |
| Flight Attendant Training | Flight & Flight Crew Paperwork |
| Flight Reports | Flow of Cabin Service Direction & Monitoring |
| Food & Beverage Service | Food Etiquette |
| Galley & Cabin Organization | Ground Duties & Support |
| Ground Transportation Coordination | In-flight Announcements |
| In-flight Meal Selection & Catering | In-flight Policies & Procedures |
| Interior Layout & Galley Design | Interior Set-ups |
| Inventory Monitoring | Lodging & Entertainment Arrangements |
| Meal Arrangement, Selection & Preparation | Military / Government Flights |
| Money Translation & Exchanges | Monthly Flight Schedule Paperwork |
| Movie Headset Accountability | Network of Service Providers |
| Ordering of First Class Catering | Out-of-town Crew Accommodations Reservations |
| PARS & SABRE Computer Systems | Preflight Aircraft Preparation |
| Preflight Catering Checks | Preflight Departure & Arrival Announcing |
| Preflight, In-flight and Postflight Duties | Presidential Clearance |
| Productivity Increases | Purchasing of Aircraft Supplies |
| Professional Industry Alliances | Relaying of Vital Information to Flight Crew |
| Reservations | Smooth Flight Operations |
| Staff & Passenger Communication | State & Federal Regulations Compliance |
| Stocking Aircraft | Strategic Planning |
| Valid Passport | Other: |
INTERNATIONAL FLIGHTS
| Diverse International Travel | International Business Culture |
| International Communications | International Customs |
| International First Class | Gourmet Cuisine, Catering, Meal Service & Menus |
| International Flights | International Flagship Dining |
| International Flagship Service Instruction | International Flight Operations & Procedures |
| Other: | |
AIRCRAFT & PASSENGER SAFETY & SECURITY
| Aircraft & Baggage Security | Aircraft Interior Safety Checks |
| Airline Safety | Baggage Supervision and Compliance |
| Cabin Safety & Security Checks | Dangerous Goods Procedures |
| Flight & Safety Regulations | Flight Safety Procedures |
| Hazardous Materials Handling | Immigration Requirements |
| In-flight Security Procedures | Inventory Control of Aircraft Assets |
| Luggage Regulations | Medevacs |
| Metal Detectors | Portable Emergency Equipment Safety Checks |
| Safe Food Handling | Surveillance |
EMERGENCY PROCEDURES
| Crash Landing Procedures | Demand Oxygen / Smoke Mask |
| Emergency Crew Coordination Direction | Emergency Equipment Checks |
| Emergency Equipment Operation | Emergency Evacuation Procedures |
| Emergency Landing Announcements | Emergency Medical Aid |
| Emergency Procedure Training Instruction | Emergency Situation Handling |
| Explosive Traces Detectors | Fire Fighting |
| Halon & Water Extinguisher Use | Hijacking Procedures |
| In-flight Emergency Handling | In-flight Incident Documentation |
| In-flight Medical Emergency Management | Land Survival Methods & Procedures |
| Life Support | Life Vest Usage |
| Passenger Emergency Situation Assessment | Passenger Evacuation |
| Preflight Emergency Equipment Checks | Raft Survival Equipment |
| Security Procedures | Water Survival Methods & Procedures |
| Wet & Dry Ditching | Other: |
PASSENGER SERVICE & SATISFACTION
| 5-star Customer Service | Boarding Assistance & Coordination |
| Catering Arrangements | Client Protocol, Discretion & Confidentiality |
| Confidentiality Agreements | Corporate Aircraft Passenger Service |
| Corporate Flight Attendant Instruction | Corporate Groups Service |
| Culinary Creativity for VIP Clientele | Customized Floral Arrangements Ordering |
| First Class Cabin Services | Fortune 500 Executives & VIPs |
| High End Catering & Event Planning | High Profile Client Servicing |
| Hotel Accommodations | Meal Preparation |
| Passenger & Crew Customization | Passenger Comfort & Assistance |
| Passenger Complaint Resolution | Passenger Needs Assessment |
| Passenger Preference Files | Passenger Safety |
| Passenger Satisfaction | Passenger Manifest Verification |
| Personalized Menu Development | Personalized Service |
| Passenger Needs Recognition | Royal Cabin Service |
| Service Quality | Snack & Beverage Service |
| Special Cabin Decorations | Special Needs Passenger Care |
| Special Request Fulfillment | Specialized Culinary Service |
| Standard of Excellence & Professional Integrity | Strict Client Confidentiality |
| Tours Booking | Uninterrupted Flight Attendant Service |
| VIP & Elite Clientele Servicing | Wine Presentation |
TYPES OF AIRCRAFT FLOWN – General
| Advanced Multi-Engine | Aircraft Tanks | Center Line Thrust Aircraft |
| Commercial Jets | Fixed-Wing Aircraft | Flight Development Aircraft |
| Helicopters | Land / Instrument | Military Fighter Jets |
| Missiles | Multi-Engine Aircraft | Narrow Body |
| Propeller-driven Airplanes | Rotary-Wing Aircraft | Simulator |
| Single Engine Aircraft | Spacecrafts | Turbine Aircraft |
| Twin Engine Aircraft | Twin Engine Cabin Class Aircraft | Wide Body |
| Other: |
TYPES OF AIRCRAFT FLOWN – Specific
| Airbus 300, 319, 320, 330, 340 | ATR-42/72 |
| Avro RJ100 | BAC 111 |
| Boeing 700, 707, 727, 737, 747, 757, 767, 777, SP | Challenger 600, 601, 604 |
| Citation X | CL65, CL601, CL604 |
| Dash7 | Daulphin AS-365 |
| Dehavilland DHC-6 Twin Otters | Dehavilland DHC-6 |
| Embraer EMB-120, ERJ-145 | Falcon 50, 50XP, 900, 900B, 900EX, 2000 |
| Fokker F-28, F28-2000, F-100, MK1000/4000 | Galaxy 200 |
| GIV & GV Aircraft | G-V, G-IIB |
| Global Express | Gulfstream I, II, II-B, III, IV, V, IV-SP |
| Gulfstream 300, 400, 500, 508, S/N 1317, S/N 508 | Hawker 700, 800, 800XP |
| Jetstream 31, 32 | King KX-170, 175, 155 |
| Lear Jet 55, 25,35 | Lockheed JetStar II |
| L10, 11, L-1011 | McDonnell Douglas DC-8, 9, 9C, 10, 30, 40, 50, 80 |
| McDonnell Douglas MD-11, MD-80, 83, 88/90, 90 | Saab 340, 340B |
| Tristar | Twinstar AS-355 |
| Westwind I / 1124 | Other: |
DOMESTIC AIRLINES FLOWN
| AirTran | Alaska | Allegheny | Allegiant Air |
| Aloha Airlines | America West | American | American Eagle |
| ATA | Atlantic Coast | Atlantic SE | Boeing |
| CCAir | Champion Air | Chautauqua | Comair |
| Continental | Crystal Airways | Delta | Executive Jet |
| ExpressJet | Freedom | Frontier | Hawaiian |
| Hooters Air | Horizon | JetBlue | Mesa |
| Mesaba | Miami Air | Midwest | North American |
| Northwest | Omni Air | Pan Am | Piedmont |
| Pinnacle | PSA | Ryan International | Shuttle America |
| Skyway | Skywest | Southeast | Southwest |
| Spirit | Sun Country | Trans States | United |
| US Airways | USA3000 | World | Other: |
PERSONAL ATTRIBUTES FOR FLIGHT ATTENDANTS
| Accommodating | Accurate | Adaptable |
| Adventure-seeker | Approachable / Nonthreatening | Articulate |
| Attentive to Detail | Autonomous | Calm / Level-headed |
| Caring | Challenge Seeker | Collaborative |
| Communicative | Composure | Conflict Management |
| Coordination | Commitment to Excellence | Courteous |
| Customer Service Oriented | Deadline Conscious | Detail-Oriented |
| Diligent | Diplomatic / Tactful | Dynamic |
| Easy to Get Along With | Efficiency-Oriented | Energetic / Vital |
| Expeditor | Facilitator | Flexible / Versatile |
| Friendly | Good Listener | Helpful |
| Initiative | Interpersonal Skills | Intuitive |
| Logical Thinker | Organized | Patient |
| Personable | People-Oriented | Positive Attitude |
| Problem-Solver | Professional | Rapport Builder |
| Relationship Building | Resilient | Responsive |
| Results-Oriented | Risk Taker | Self-Confident |
| Self-Directed | Sense of Humor | Sensible |
| Sensitive to Others | Service Oriented | Sincere |
| Sound Decision-maker | Supportive | Tackling Challenges |
| Team Oriented | Time Manager | Trouble-Shooter |
| Trustworthy | Understanding | Use a Human Touch |
| Well Rounded | Willing to Try New Things | Work Ethics |
| Work Well Under Pressure | Other: |
Flight Attendant Questions
When answering the questions below, please refer to the job number you listed under “Employment Information” so we can match your responsibilities and achievements with the appropriate position(s). Answer each question thoroughly. If the question is not applicable, type “N/A.”
1. For what type of airlines have you worked?
| Domestic | International | Express | Commuter |
| Charter | Economy | Business | First Class |
| Other: | | | |
2. What transferable skills did you bring to this position? (Such as customer service, cash handling, greeting customers or guests, emergency procedures, etc.)
ANSWER:
4. Do you have a current passport? YES NO
What is the expiration date?
United States? Other?
4. What type of aircrafts have you flown?
ANSWER:
Are you qualified / certified to fly others? YES NO
If so, which ones?
ANSWER:
5. What are your total aircraft hours?
ANSWER:
Hours by aircraft:
ANSWER: JOB NO.:
6. What airports have you flown in and out of?
ANSWER:
What cities / countries?
ANSWER: JOB NO.:
7. What is the minimum and maximum number of passengers the aircrafts you have flow accompanied?
Minimum Number: Maximum Number:
8. Are you a member of the National Business Aviation Association or other association?
YES NO
If so which association(s)?
9. What countries have you traveled to (professionally and/or personally)?
ANSWER: JOB NO.:
10. Have you resided in other countries or states? YES NO If yes, which ones?
ANSWER: JOB NO.:
11. Have you had any military flying experience? YES NO If so, explain.
ANSWER: JOB NO.:
12. What current immunizations have you had?
ANSWER: JOB NO.:
13. Who is your regular passenger base?
| Individuals | Tourists | Corporate Travelers |
| Private Companies | VIPs | Dignitaries |
| Celebrities | Other: |
14. In what specific ways do you provide exemplary in-flight cabin service to your passengers? (Such as accommodating special passenger requests, handling special needs passengers, ensuring discretion and passenger confidentiality, etc.)
ANSWER: JOB NO.:
15. In what ways do you ensure the safety and security of all passengers and crewmembers?
ANSWER: JOB NO.:
16. What do you do to ensure timely and vital communication between flight deck and cabin?
ANSWER: JOB NO.:
17. In what ways do you exhibit passenger discretion, diplomacy and confidentiality (especially during VIP charter flights)?
ANSWER: JOB NO.:
18. In what ways do you exhibit outstanding dedication and professionalism?
ANSWER: JOB NO.:
19. Do travel internationally or handle VIP charters? YES NO
If so, what type of services do you provide?
ANSWER:
Do you prepare individual menus?
ANSWER:
Have culinary expertise?
ANSWER:
Explain how your skills are set apart from others in this regard.
ANSWER: JOB NO.:
20. What other lodging, transportation, and/or other accommodations have you handled for passengers or crewmembers?
ANSWER: JOB NO.:
21. How do you maintain professionalism and level-headedness under high-pressure circumstances or emergency situations?
ANSWER: JOB NO.:
22. Explain circumstances where you have had to respond quickly and decisively during an emergency.
ANSWER:
What was the emergency and result of your efforts?
ANSWER: JOB NO.:
23. Have you received letters of commendation from passengers, superiors, or co-workers?
YES NO
If so, for what did you receive these commendations?
ANSWER: JOB NO.:
24. Have you been selected to provide safety, service and comfort to any prominent national and/or international leaders, dignitaries or celebrities? YES NO
ANSWER: JOB NO.:
25. What type of executive flight services, if any, have you provided?
ANSWER: JOB NO.:
26. Have you trained fellow Flight Attendants? YES NO
How many Flight Attendants have you trained and in what areas?
ANSWER: JOB NO.:
27. What type of trips do you make?
ANSWER: JOB NO.:
28. Have you received any Flight Attendant awards or special commendations? YES NO
If so, for what did you receive this award / commendation and from whom did you receive it?
ANSWER: JOB NO.:
29. Have you encountered any emergency situations that required first aid, medical attention, evacuation, crash landing preparedness, or other? YES NO
If so, what type of emergencies have you handled? What were the challenges?
ANSWER:
How did you handle the situation? What was involved?
ANSWER:
How did you ensure passenger safety? What was the result?
ANSWER: JOB NO.:
30. What type of unique passenger situations have you had to handle which required you to go the extra mile?
ANSWER: JOB NO.:
31. How do you handle difficult passenger situations, such as anxious flyers, disruptive passengers, loud children, nervous tourists, those with a language barrier, passengers who do not follow procedures, etc.?
ANSWER: JOB NO.:
32. How would you describe your passenger interaction?
ANSWER:
Is there anything unique in the way you serve your passengers?
ANSWER: JOB NO.:
33. Were you selected to fly any special flights? YES NO
If so, for what type of flight and why were you selected?
ANSWER: JOB NO.:
34. Were you in flight during 9/11? YES NO
How did you handle your functions at that time and shortly thereafter?
ANSWER:
What do you handle differently since 9/11?
ANSWER: JOB NO.:
35. Do you speak, read, write, or understand any foreign languages? YES NO
Which languages?
ANSWER:
Are you fluent? YES NO
In what ways has your bilingual translation skills been helpful?
ANSWER: JOB NO.:
General Achievement Questions
1. What were the three biggest achievements you accomplished in your career? Explain the challenges you were faced with, the actions you took to solve them, and the end results.
CHALLENGE #1: JOB NO.:
CHALLENGE #2: JOB NO.:
CHALLENGE #3: JOB NO.:
2. What were the three largest obstacles you have had to overcome in your career?
Explain the challenges, your actions, and the results.
OBSTACLE #1: JOB NO.:
OBSTACLE #2: JOB NO.:
OBSTACLE #3: JOB NO.:
3. Have you received any special awards for your achievements? If so, what was the award and what were you recognized for?
ANSWER: JOB NO.:
4. Have your superiors selected you over your peers to handle any difficult challenges?
If so, what were you selected for? What challenges did you have to overcome?
How did you accomplish this? What were the results of your efforts?
ANSWER: JOB NO.:
5. What did you accomplish in your career that you are most proud of? (Be sure it is relevant to the position you are targeting.)
ANSWER: JOB NO.:
6. Have you contributed to your firm’s increased sales or growth in any way? If so, how did you accomplish this, and what measurable results (dollar amounts/percentages) did you achieve?
ANSWER: JOB NO.:
7. Have you increased productivity, streamlined operations, or cut costs in any way? What you did to accomplish this? What were the measurable results of your efforts?
ANSWER: JOB NO.:
8. Have you worked with any Fortune 100/500/1000 clients? Which ones? For what? (Include only if it is not a confidentiality breach to do so.)
ANSWER: JOB NO.:
9. How have you helped increase customer satisfaction and/or expand client base?
ANSWER: JOB NO.:
10. Did you develop, establish, or perform a “company first” in any area? What was it for?
What were the results?
ANSWER: JOB NO.:
11. Is there anything else you would like to tell us that we have not already addressed?
ANSWER: JOB NO.:
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COMPANY NAME
Street Address, Town, State, Zip
Phone: ____________ • Fax: ____________
E-mail: _____________________
Website: _____________________
Insert Your
Company
Logo Here
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