Ally 2020 Annual Report

2020 annual report

ALLY FINANCIAL | 2020 ANNUAL REPORT

2 | 2020 ANNUAL REPORT | ALLY FINANCIAL

OUR BUSINESS

A LEADER IN DIGITAL FINANCIAL SERVICES

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial-services company with $182.2 billion in assets as of December 31, 2020. As a customer-centric company with passionate customer service and innovative financial solutions, we are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are one of the largest full-service automotive-finance operations in the country and offer a wide range of financial services and insurance products to automotive dealerships and consumers. Our award-winning digital direct bank (Ally Bank, Member FDIC and Equal Housing Lender) offers mortgage lending, point-of-sale personal lending, and a variety of deposit and other banking products, including savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs). Additionally, we offer securities-brokerage and investmentadvisory services through Ally Invest. Our corporate finance business offers capital for equity sponsors and middle-market companies.

OUR VISION

BE A RELENTLESS ALLY FOR YOUR FINANCIAL WELL-BEING

Our commitment to our customers has been at the core of who we are for over 100 years. We're committed to constantly creating and reinventing with the purpose of making a real difference for our customers. That's why we offer award-winning online banking, rewarding credit and lending experiences, leading auto financing products and services and a growing wealth management and brokerage platform.

From Kiplinger's Personal Finance. ? 2020 The Kiplinger Washington Editors. All rights reserved. Used under license. From MONEY. ? 2020 Ad Practitioners, LLC. All rights reserved. Used under license.

table of contents

LETTER TO SHAREHOLDERS 5

STRONG AND GROWING BUSINESSES

7

LEADING WITH OUR CULTURE 9

STANDING FOR WHAT'S RIGHT11

STRATEGIC PRIORITIES12

THE ROAD AHEAD13

2020 FINANCIAL RESULTS

14

AUTOMOTIVE FINANCE16

INSURANCE18

CORPORATE FINANCE18

MORTGAGE FINANCE19

OUR VALUES IN ACTION

20

EMPLOYEES20

CUSTOMERS 21

COMMUNITIES22

4 | 2020 ANNUAL REPORT | ALLY FINANCIAL

$6.7 billion

total net revenue

$182 billion total assets

8.5+ million total customers

$137 billion total deposits

$34 million contribution to Ally Charitable

Foundation

18,700+ dealer relationships

$35.1 billion consumer auto originations

dear shareholders,

2020 was a challenging and defining year for Ally and our country. The world navigated a public health crisis that altered global commerce, led to the loss of millions of jobs and exacerbated societal inequities. We faced the difficult realities of racial and social injustice that have persisted for far too long and require permanent change. However, we also saw the resolve of both individuals and businesses to speak out forcefully and unequivocally against these inequalities.

At Ally, I have been encouraged by the compassion and perseverance shown across our company. Our more than 9,500 employees rallied around each other and consistently demonstrated a collective desire to promote positive change. Within our company, we're having difficult conversations, enhancing our diversity and inclusion work, and allocating resources to our communities to address systemic racism and inequality.

Our performance in 2020 reflected the resilience of our business model when faced with difficult operating conditions. While the global pandemic, and the related increase in reserve for credit losses, temporarily decelerated our progress, it did not alter our strategic objectives nor our positive financial trajectory.

ALLY FINANCIAL | 2020 ANNUAL REPORT | 5

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download