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Position Title:ICT OfficerDepartment / Industry:Corporate ServicesAgreement / AwardYMCA South Australia Employee Collective Agreement 2006Salary $60,000 - $64,999Position Status Full timeAbout YMCA South Australia“Creating opportunities for people and communities to connect with a better life” VISION 21 YMCA South Australia is a charitable, not-for-profit community organisation that has served the South Australian community for more than 160 years. With approximately 600 employees, we deliver programs and services across the State in settings including community recreation centres, swimming pools, health and fitness facilities, camps, early education and schools and youth services.Our BeliefsCOMMUNITY – We make a positive difference in the communities in which we workOUR PEOPLE – We value our people and their contribution to our organisationYOUNG PEOPLE – We value and encourage the impact of young people in our communityFOCUS – We think globally and act locallySUSTAINABILITY – We work to build a strong and vibrant YMCA for future generationsEQUALITY – We value equality of opportunity for all peopleOur ValuesINCLUSIVENESS – We strive to ensure everyone is welcome at the YACCOUNTABILITY – We accept responsibility for our decisions and actionsINNOVATION – We encourage original and creative thinkingCARING – We strive to display kindness and concern for others in all that we doCONNECTING – We work to bring people and opportunity togetherFor further information regarding YMCA South Australia, please visit HYPERLINK ". Position Summary and RequirementsThe ICT Officer will act as the YMCA South Australia System Administrator, providing ICT (Information and Communications Technology) support services to Corporate Services and all other YMCA sites, services and operations. The ICT Officer will liaise with IT and communication consultants and contractors to provide a reliable network and secure connection, and up-to-date, state of the art technology and service in respect to the extranet, internet, telephone systems and computer hardware and software.The ICT Officer will constantly monitor all servers across the organisation for any unknown intrusion and real time detection and removal of any malicious script/virus or spyware and provide update every staff on every new threat which will pose a grave threat and disrupt our information systems.Key AccountabilitiesKey TasksMeasuresICT SupportRun proactive checks of the server and ensure completion of backup requirementsTroubleshooting and identifying software and hardware issues (Windows 2008, 2012 and 2012R2 server, modem, phone system, CCTV or printers)Install, configure and support software, hardware; implement file backups, configuring systems and applicationsInstall and configure PC's cabling, network, phone and print devicesUser account management, set-up and manage new/existing employees (account and hardware)Set up email distribution groups and make changes as requiredManage WAN VPN networkMaintain Hyper-V hosts and virtual serversTroubleshooting windows OS issues, Email, links POS (Point of Sale) setup, NBN internet, VoIP phones, remote desktop access and shared folder accessMonitor and maintain YMCA domain controllers and monitor domain controller’s replicationMonitor and maintain DNS, DHCP, IIS Manager, remote gateway server and Microsoft Azure serviceMaintain and upgrade SQL database (Links, MicroPay and LEJerMaintain a Microsoft Windows Active Directory and Office 365Links, Reckon QuickBooks and Micropay software upgrades, technical assistance and set-up (not day-to-day application support)Monitor and maintain YMCA Extranet (SharePoint platform), including user account managementAdvise on and purchase ICT hardware for all YMCA South Australia sites aligned to procurement procedures.Support and service activities are prioritised based on impact to business operationsGovernance documents, policies and procedures are current and align with contemporary practiceTechnology risks are identified, managed and maintained in the ICT risk registerAdherence to organisational procedures and policiesNetwork systems downtime is minimalMaintain accurate registers for the management of ICT assetsContinuous Improvement Participate in quality improvements activities to promote continuous improvement in service deliveryMaintain quality systems and reportingResponsible for IT related policies and proceduresProactively drive the ongoing assessment and monitoring of ICT capability and maintenance requirements. Receive ideas for ICT systems improvements and analyse to determine, importance, priority and action stepsEngage the necessary teams/partners/people to plan, cost and deliver the initiatives in agreed timeframesEstablish a preventative maintenance program for all ICT assets in order keep the assets in good working order and log and track the preventative maintenance activities and relevant documentation.Demonstrated awareness of emerging technologies and applications relevant to the organisation and communicated to Senior Leadership as requiredRecognises own areas for improvement, continuously seeks out new ideas and broadens own knowledge to improve personal and business effectivenessDevelopment and implementation of a new employee IT induction packCustomer Service DeliveryRespond to all customer queries and complaints and provide prompt resolution in a customer-focused manner. This will require site visitsProvide effective customer service that recognises the complexity and sensitivities of client situationsRespect and maintain confidentiality in all matters related to the client and organisation and comply with appropriate legislation e.g. privacyManage confidential and sensitive information.Customer requests are actioned and resolved within appropriate timeframesProfessional courtesy demonstrated by ensuring timely attendance of meetings, responding promptly to emails and meeting deadlinesDemonstrated flexibility in approach to working hours in the context of work priorities.Essential requirementsYou will be required to:Understand and work within the guidelines of the YMCA South Australia Safeguarding Children and Young People PolicyFamiliarise yourself with all policies, procedures, work practices, and maintain currency of knowledge in relation to Work Health and SafetyTake responsibility for own observance of safe work practices and safe work environment and undertake no actions or omissions, which will adversely affect the health and safety of other personsConform to all reasonable instructions or policies given by management in relation to work, health and safetyCooperate with YMCA South Australia with respect to legislative work health and safety requirements and relevant YMCA Health and Safety PoliciesBe responsible and accountable for adhering to the requirements of the Equal Opportunity ActProviding an inclusive workplace environment through adherence to the YMCA’s Access and Inclusion PolicyInform your Manager of any issues or concerns that may affect your ability to safely perform your role in order to enable the YMCA to meet its obligations for providing a healthy and safe working environment for all employees.Key RelationshipsPosition Reports to: Manager – Marketing & Product StrategyDirect Reports: N/AKey Internal Relationships:Centre / Area ManagersCorporate Services TeamYMCA South Australia StaffKey External Relationships:Computer InitiativesYMCA AustraliaTelstraSummit InternetPersonal AttributesCreates a fun and exciting work atmosphere that is driven, hardworking and goal orientatedDemonstrated ability to work effectively both independently and as part of a teamCreates a welcoming atmosphere by engaging all people in a friendly and approachable mannerWorks as part of a team and shows professionalismPunctual in both attendance on shift and attendance at staff meetingsImmediately responds to customers’ needs or concernsRecognises and acts on the need for support and will accept and delegate responsibility when requiredModels, demonstrates and teaches positive values like caring, honesty, respect and responsibilityMaintain high standards of presentation and personal groomingQualifications Relevant tertiary qualifications or relevant certifications in information technologyValid Australian driver’s licenseCertificate of completion for “Responding to Abuse and Neglect” (RAN) trainingNational Criminal History Record Check (NCHRC) – Certificate must be within one (1) year from date of issue, otherwise must renew check prior to commencementRelevant Department for Communities and Social Inclusion (DCSI) Employment Screening Check(s) (prior to commencement) if required for centre/program/area of workCurrent (HLTAID001) Provide CPR Certificate or equivalentKey Selection Criteria (Skills, Knowledge and Experience)Approximately 2 – 5 years’ experience within the IT industry working in a similar roleMCP (Microsoft Certified Professional) or MCSE (Microsoft Certified Solutions Expert) will be highly regardedWorking knowledge and experience with client deployment technologies, such as Windows server 2008, 2012 and 2012R2, Broad understanding of Microsoft Active directory, DNS, DHCP, IIS Manager and Gateway server. Knowledge in SharePoint platform, Microsoft Azure, Microsoft SQL server, Office 365 products, VoIP technology and Open Mesh wireless technologyExperience in the establishment and maintenance of registers to record details of hardware and software assetsExperience with Links (Links Modular Solutions) and other recreation/leisure based software will be highly regardedApproval and AcknowledgementPosition Description approved by:Andrew Mundy | General Manager – OperationsSigned:Date of Approval:4th January 2019Acknowledgement of Position IncumbentI acknowledge that I have read and understood the requirements of this position.Name: ___________________________________Signature: ___________________________________ Date: ________________________
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