Technology use questionnaire - Capital One UK



Technology use questionnaireThank you for agreeing to take part in this survey. We will be asking about your use of assistive technology and browsers when using websites and mobile applications. We will be gaining your thoughts and opinions to help improve digital services in the future. This survey should only take between 40 to 50 minutes to complete depending on how many devices you use. Be assured that all answers you provide will be kept confidential and we will not be asking for your name or address.Please fill in the survey by clicking the check boxes or using your usual way of filling in surveys – for example – deleting unwanted answers or placing a cross by the required answer.Some questions ask for a more detailed explanation of what you do and this is clearly indicated in the question.Desktop or laptop computer at home Do you use a desktop or laptop computer at home? ? Yes – Continue ? No – Go to the section on Desktop or laptop at work (Section 1.2) Which magnification software and other visual settings, if any, do you use on your home computer? Please select all that apply? Magnifier ? ZoomText magnifier/reader? Supernova? Fusion? Magic? High Contrast setting on PC? Mac magnification software ? None of the above? Other (please tell us about it by writing underneath here) Do you use settings in your browser such as font enlargement, colour changing?? Yes ? No If yes, please tell us about it by writing underneath here At home, do you use settings on your computer such as high contrast?? Yes ? No If yes, please tell us about it by writing underneath here Do you change the mouse settings?? Yes? NoIf yes, please tell us about it here by writing underneath At home, do you use other accessibility tools for the visuals?? Yes ? No If yes, please tell us about it by writing underneath here If you use speech, which tools do you mainly use on your computer at home?? I don’t use speech? Narrator? Voice Over (Mac)? JAWS ? ZoomText magnifier/reader? Supernova? Window-Eyes ? NVDA? ChromeVox? Fusion? Dolphin Guide? Braille display ? Other (please specify by writing underneath) Which keyboard settings do you use? Please select all that apply? None? On screen keyboard? Keyboard settings such as sticky keys? Other ? If you use keyboard settings, please tell us about it here by writing underneath Do you use an adapted keyboard at home?? Yes? NoIf yes, please tell us about it here by writing underneathDo you use a track pad at home?? Yes? NoIf yes, please tell us about it here by writing underneathDo you use speech recognition/voice input?? Yes? NoIf yes, please tell us about it here by writing underneathDo you use any other hardware input devices for example a Switch at home? ? Yes? NoIf yes, please tell us about it here by writing underneathOn average, how often do you use your computer at home? ? More than once a day? At least once a week? At least once a month? Less than once a month What operating system do you have on your computer at home?? Don’t know ? Yes, Windows 7? Yes, Windows 8? Yes, Windows 10? Yes, Macintosh High Sierra? Yes, Macintosh Mojave? Yes, Linux? Other – please tell us about it here by writing underneath Please indicate your main web browser. If more than 1, please rank order of preferred browser used, up to 3 used, with “1” being the most preferred and “3” being the least preferred Please type the numbers next to the browsers you use. SafariFirefoxChromeInternet ExplorerMicrosoft EdgeOperaWebbieGuideOtherDon’t Know If you use a different web browser at home, please tell us about it here by writing underneathPlease tell us about it here by writing underneath What version of the browser do you use at home, if known? Please tell us by writing underneath the instructions that follow Note: to find out the browser version, please follow these instructions.?Internet Explorer (Windows)Press ‘alt’ to get to the menu, use the right arrow key to move to the ‘Help’ menu item, press the down arrow key to enter the menu and press the down arrow until you hear the “About internet explorer” option and press ‘Enter’. A window appears with the version number (e.g. 11.0.9600.19266)Firefox (Windows)Press ‘Alt’ to get to the menu, use the right arrow key to move to the ‘Help’ menu item, press ‘Enter’. Use the down arrow key until you hear? ‘About Firefox’ and press ‘Enter’ The ‘About Firefox’ window will appear. The version number is listed underneath the Firefox name. (e.g. 65.0.2)Chrome (Windows)Press ‘alt’ to get to the menu and press ‘Enter’. Use the down arrow until you hear ‘Help’. Press ‘Enter’. Another menu appears. Select? ‘About Google Chrome’ using the down arrow key and press ‘Enter’. A window appears with the version number (e.g. 72.0.3626.121)Safari (Macintosh)Press ‘Control’, ‘fn’ and ‘F2’ keys together. The Apple on the top menu is highlighted. Use the right arrow until you hear ‘Safari’ press ‘Enter’ and a menu appears. Use the down arrow until you hear ‘About Safari’. Press ‘Enter’ and a window appears with the version number (e.g. 10.0.3)Please tell us about your browser version here by writing underneath Do you update the browser at home when asked?? Yes? No? It updates automatically? Don’t know Do you have a reason for using a particular browser at home?Please tell us about it here by writing underneathAt home, do you have any problems when using your assistive technology and browser together?? Yes? NoIf yes, please tell us about it here by writing underneathDesktop or laptop computers at work Do you use a desktop or laptop computer at work? ? Yes – Continue ? No – Go to the section on mobile phones (Section 1.3) Which magnification software and other visual settings do you use, if any, at work?? Magnifier ? ZoomText magnifier/reader? Supernova ? Fusion? Magic? High Contrast setting on PC? Mac magnification software? None of the above? Other – please tell us about it here by writing underneath At work, do you use settings in your browser such as font enlargement, colour changing?? Yes ? No If yes, please tell us about it by writing underneath here At work, do you use settings on your computer such as high contrast?? Yes ? No If yes, please tell us about it by writing underneath here Do you change the mouse settings?? Yes? NoIf yes, please tell us about it here by writing underneath Do you use other visual accessibility tools?? Yes ? No If yes, please tell us about it by writing underneath here If you use speech, which tools do you mainly use on your computer at work?? I don’t use speech? Narrator? Voice Over (Mac)? JAWS ? ZoomText magnifier/reader? Supernova? Window-Eyes ? NVDA? ChromeVox? Fusion? Dolphin Guide? Braille display ? Other (please specify by writing underneath) Which keyboard settings do you use at work? – Please select all that apply? None? On screen keyboard? Keyboard settings such as sticky keys? Other ? If you use keyboard settings, please tell us about it here by writing underneath At work, do you use an adapted keyboard?? Yes? NoIf yes, please tell us about it here by writing underneathAt work, do you use a track pad?? Yes? NoIf yes, please tell us about it here by writing underneathAt work, do you use speech recognition/voice input?? Yes? NoIf yes, please tell us about it here by writing underneathAt work, do you use any other hardware input devices for example a Switch? ? Yes? NoIf yes, please tell us about it here by writing underneathOn average, how often do you use your computer at work? ? More than once a day? At least once a week? At least once a month? Less than once a monthWhat operating system do you have on your computer at work?? Don’t know ? Yes, Windows 7? Yes, Windows 8? Yes, Windows 10? Yes, Macintosh High Sierra? Yes, Macintosh Mojave? Yes, Linux? Other – please tell us about it here by writing underneath Please indicate your main web browser at work. If more than 1, please rank order of preferred browser used, up to 3 used, with “1” being the most preferred and “3” being the least preferred Please type the numbers next to the browsers you use. SafariFirefoxChromeInternet ExplorerMicrosoft EdgeOperaWebbieGuideOtherDon’t Know If you use a different web browser at work, please tell us about it here by writing underneathPlease tell us about it here by writing underneath What version of the browser do you use at work, if known? Please tell us by writing underneath the instructions that followNote: to find out the browser version, please follow these instructions.?Internet Explorer (Windows)Press ‘alt’ to get to the menu, use the right arrow key to move to the ‘Help’ menu item, press the down arrow key to enter the menu and press the down arrow until you hear the “About internet explorer” option and press ‘Enter’. A window appears with the version number (e.g. 11.0.9600.19266)Firefox (Windows)Press ‘Alt’ to get to the menu, use the right arrow key to move to the ‘Help’ menu item, press ‘Enter’. Use the down arrow key until you hear? ‘About Firefox’ and press ‘Enter’ The ‘About Firefox’ window will appear. The version number is listed underneath the Firefox name. (e.g. 65.0.2)Chrome (Windows)Press ‘alt’ to get to the menu and press ‘Enter’. Use the down arrow until you hear ‘Help’. Press ‘Enter’. Another menu appears. Select? ‘About Google Chrome’ using the down arrow key and press ‘Enter’. A window appears with the version number (e.g. 72.0.3626.121)Safari (Macintosh)Press ‘Control’, ‘fn’ and ‘F2’ keys together. The Apple on the top menu is highlighted. Use the right arrow until you hear ‘Safari’ press ‘Enter’ and a menu appears. Use the down arrow until you hear ‘About Safari’. Press ‘Enter’ and a window appears with the version number (e.g. 10.0.3)Please tell us about your browser version here by writing underneath Do you update the browser at work when asked?? Yes? No? It updates automatically? Don’t know Do you have a reason for using a particular browser at work?Please tell us about it here by writing underneathAt work, do you have any problems when using your assistive technology and browser together?? Yes? NoIf yes, please tell us about it here by writing underneathIf you use a screen reader, what are the strategies you use to navigate websites? Please select all that apply.? Tabbing through elements? Arrowing down the page? Using the list of links? Using find? Navigate by headings? Navigate by links? Other please tell us about it here by writing underneathMobile phones Do you use a mobile phone? ? Yes – Continue ? No – Go to the section on tablets (Section 1.4) How often do you, on average, use a mobile phone? ? More than once a day? At least once a week? At least once a month? Less than once a month Which phone(s) do you use? Please select all that apply? Apple iPhone ? Google Pixel? Samsung? Huawei? Sony? LG? Motorola? OnePlus? HTC? Nokia? Windows Phone 8? Blackberry? Doro? Other – Please tell us about it here by writing underneath Phone Model: Please specify which model of phone you own or select unknown if you don't knowPlease tell us which model of phone you use here by writing underneath Please specify the operating system version used on your phone (if known).Please tell us which operating system here by writing underneath What speech output tools do you use with your phone? Please select all used. If a tool you do use is not listed, please select other and add the details to the text box.? None? Voiceover? Talkback? Voice Assistant? Select to speak (Android)? Speak Select (iOS)? Other – Please tell us about it here by writing underneath If you use speech output on your phone, what strategies or gestures do you use on websites or apps? Please select all that apply? Investigate the screen by touching? Swiping / Flicking? Rotor (iOS)? Global or Local Context menu? Navigate by headings? Navigate by links? Navigate by buttons What magnification and visual tools do you use with your phone? Please select all used. If a tool you do use is not listed, please select other and add the details underneath? None? Zoom (iOS)? Magnification (Android)? Invert Colours - Classic (iOS)? Invert Colours - Smart (iOS)? Colour inversion (android) / Negative colours (Samsung)? Colour filters (iOS) / Colour correction (Android)? Display size (Android) / Screen Zoom (Samsung)? Larger Text (iOS)? Font size (Android) ? Bold Text (iOS)? High Contrast Text (Android)? Reduce Transparency (iOS)? Increase Contrast (iOS)? Large focus? Other – Please tell us about it here by writing underneath What external hardware do you use with your phone? Please select all that apply? None? Braille display ? Switch? Keyboard? Trackpad? Tactile overlay? Other – Please tell us about it here by writing underneath What other adaptations do you use with your phone? Please select all that apply? None? Keep to portrait/landscape? Reduce Motion (iOS)? Remove animations (Android)? Switch Control (iOS) / Switch Access (Android)? Assistive Touch? Touch Accommodations? Other – Please tell us about it here by writing underneath What hearing adaptations do you use with your phone? Please select all that apply? None? LED flash for alert? Pairing hearing aids if the function is available? Mono audio ? Noise cancellation? Other – Please tell us about it here by writing underneathWhat speech input do you use on your phone? Please select all that apply? None? Siri? Bixby? Mobile speak? Alexa? Cortana? Other – Please tell us about it here by writing underneathDo you use accessibility specific appsPlease tell us about it here by writing underneathIf you have any additional information with regards to assistive technology on phones, please detail that herePlease tell us about it here by writing underneathPlease indicate your main web browser on your phone? Safari? Firefox? Chrome? Internet Explorer? Don’t know? Other – Please tell us about it here by writing underneathDo you have a reason for using a particular browser? (Please specify)Please tell us about it here by writing underneathPlease indicate others that you use. Please select all the apply ? Safari? Firefox? Chrome? Internet Explorer? Other – Please tell us about it here by writing underneathWhat version of browser do you use (if known)? (Please specify)Please tell us about it here by writing underneathDo you have any problems when using your assistive technology and browser together on your phone?If yes, please tell us about it here by writing underneathDo you update the browser on your phone when asked?? Yes? No? It updates automatically ? Don’t knowTablet Do you use a tablet?? Yes – Continue ? No – Go to the section about websites in section 1.5 How often do you, on average, use a tablet? ? More than once a day? Between once a day and once a week? Between once a week and once a month? Less than once a month What tablet do you most use? Multiple answers allowed. If more than 1, choose 2 most used devices. ? Apple iPad? Amazon Fire? Samsung Galaxy? Azus ZenPad? Microsoft Surface Pro? I don’t own or use a tablet? Other – Please tell us about it here by writing underneath Tablet model: Please specify which model of tablet you own or check unknownPlease tell us about it here by writing underneath? unknown Please specify the operating system version (if known)Please tell us about it here by writing underneath What speech output tools do you use with your tablet? Please select all used. If a tool you do use is not listed, please select other and add the details to the text box.? None? Voiceover? Talkback? Voice Assistant? Select to speak (Android)? Speak Select (iOS)? Other – Please tell us about it here by writing underneath If you use speech output on your phone, what strategies or gestures do you use on websites or apps? Please select all that apply? Investigate the screen by touching? Swiping / Flicking? Rotor (iOS)? Global or Local Context menu? Navigate by headings? Navigate by links? Navigate by buttons What Magnification and visual tools do you use with your tablet? Please select all used. If a tool you do use is not listed, please select other and add the details underneath? None? Zoom (iOS)? Magnification (Android)? Invert Colours - Classic (iOS)? Invert Colours - Smart (iOS)? Colour inversion (android) / Negative colours (Samsung)? Colour filters (iOS) / Colour correction (Android)? Display size (Android) / Screen Zoom (Samsung)? Larger Text (iOS)? Font size (Android) ? Bold Text (iOS)? High Contrast Text (Android)? Reduce Transparency (iOS)? Increase Contrast (iOS)? Large focus? Other – Please tell us about it here by writing underneath What external hardware do you use with your tablet? Please select all that apply? None? Braille display ? Switch? Keyboard? Trackpad? Tactile overlay? Other – Please tell us about it here by writing underneath What other adaptations do you use with your tablet? Please select all that apply? None? Keep to portrait/landscape? Reduce Motion (iOS)? Remove animations (Android)? Switch Control (iOS) / Switch Access (Android)? Assistive Touch? Touch Accommodations? Other – Please tell us about it here by writing underneathWhat hearing adaptations do you use with your tablet? Please select all that apply? None? LED flash for alert? Pairing hearing aids if the function is available? Mono audio ? Noise cancellation? Other – Please tell us about it here by writing underneathWhat speech input do you use on your tablet? Please select all that apply? None? Siri? Bixby? Mobile speak? Alexa? Cortana? Other – Please tell us about it here by writing underneathDo you use accessibility specific apps?Please tell us about it here by writing underneathIf you have any additional information with regards to assistive technology on tablets, please detail that herePlease tell us about it here by writing underneathPlease indicate your main web browser on your tablet? Safari? Firefox? Chrome? Internet Explorer? Don’t know? Other – Please tell us about it here by writing underneathDo you have a reason for using a particular browser? (Please specify)Please tell us about it here by writing underneathPlease indicate others that you use. Please select all the apply ? Safari? Firefox? Chrome? Internet Explorer? Other – Please tell us about it here by writing underneathWhat version of browser do you use (if known)? (Please specify)Please tell us about it here by writing underneathDo you have any problems when using your assistive technology and browser together on your Tablet?If yes, please tell us about it here by writing underneathDo you update the browser on your Tablet when asked?? Yes? No? It updates automatically ? Don’t knowWebsites Do you do any of the following on your computer? Please select all that apply ? Shop online ? Browse online shops? Look at news online? Bank online? Book Travel? General browsing? Other – Please tell us about it here by writing underneath Do you do any of the following on your phone or tablet?? Shop online ? Browse online shops? Look at news online? Bank online? Book Travel ? General browsing? Other – Please tell us about it here by writing underneath. Are there sites that you go to on a mobile device rather than a computer or laptop? For example, you might bank online on your phone because you like the app, or it is convenient to do this whilst on a train, or you might only bank online on your computer because you think it is more secure. (Please specify)Please tell us about it here by writing underneathSecurity93. Are you concerned with the security or protection of your personal data by using a screen reader on your mobile or desktop? ? Yes ? NoIf yes, please tell us about it here by writing underneath Sometimes companies have to verify you are a real person. What method(s) of online verification are you able to use on the internet when companies are trying to make sure that it is a person they are dealing with? Please select all that you are able to use? Captcha (I am not a robot tick box)? Simple maths problem (what is 6+2?)? Captcha [visual – which boxes contain a traffic light exercise]? Captcha [audio – type what you hear]? Social account sign-in (connect with Facebook / Twitter)? Biometrics (such as fingerprint or face recognition? Verification by mobile device? Other – Please tell us about it here by writing underneath Of the online verifications you come across – which do you find difficult or impossible to use? If you find more than one option difficult or impossible, please type 1 next to the most difficult option(s), followed by a 2 and 3 etc for the next most difficult options.? Captcha (I am not a robot tick box)? Simple maths problem (what is 6+2?)? Captcha [visual – which boxes contain a traffic light exercise]? Captcha [audio – type what you hear]? Social account sign-in (connect with Facebook / Twitter)? Biometrics (such as fingerprint or face recognition? Other – Please tell us about it here by writing underneathAbout you Please tell us about your impairment or impairments.? I am Blind? I am blind with some residual vision ? I am partially sighted (e.g. I can read Large Print)? I have hearing loss (e.g. hard of hearing, profound hearing loss)? I have difficulty with speech (e.g. speech impairment, vocal cord weakness) ? I have a motor or physical limitation (e.g. limitations of muscular control, restricted growth)? I have a cognitive or learning limitation (e.g. dyslexia, epilepsy, autism, language-processing restrictions)? None of the Above ? Other – Please tell us about it here by writing underneath What is your age?? Under 18 years old? 18-24 years old? 25-34 years old? 35-44 years old? 45-54 years old? 55-64 years old? 65-74 years old? 75-84 years old? 85 years or older In which country do you live?Please tell us your country hereYou have reached the end of the survey.?Thank you so much for your time! ................
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