CUSTOMER REVIEWS



4419600000CUSTOMER REVIEWSCustomer reviews can be really helpful in making a purchasing decision. Most customer reviews include a star rating, and some websites will offer a “most positive review category” and a “most negative review category.” Reading the range of reviews will help you decide if the product is worth buying. In this activity we will look at customer reviews. Instructions: As you look at the customer reviews below, pay attention to the language used to describe the products and/or the customer’s experience with the product or service. Make notes on phrases/words used to describe a positive review and phrases/words used to describe a negative review. You will use your notes in the next learning activity. I have provided an example for the first one below. Customer reviews for IKEA’s sofa at for a positive review:Perfect pieceBest purchase I've ever made!I'd recommend this sofa to anyone…Words/Phrases for a negative review:Disappointed not great qualityThe seams were really loose and it did not hold well?…Home Depot’s BBQ: Phrases for a positive review:Words/Phrases for a negative review: 3 other products of your choice (suggested websites: amazon.ca, wayfair.ca ):Words/ Phrases for a positive review:Words/Phrases for a negative review: ................
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