SHM SELECTION AND RECRUITMENT MANUAL - Amazon Web …



-857250-91440000POSITION DESCRIPTIONSUPPORT AND CASE MANAGEMENT WORKERoVERVIEWProgram:Women’s HouseReports to:Program Coordinator Women’s HouseSupervise:NilDate of Last Review:May 2017Classification:Social and Community Services Employee Level 4Sacred Heart Mission Enterprise Agreement 2013 or subsequent AgreementsORGANISATION CONTEXTSacred Heart Mission (SHM) works with people whose capacity to participate fully in community life is affected by deep, persistent disadvantage and social exclusion. Since opening our doors in 1982, the Mission has been providing a range of innovative, relationship based service responses?which enable people to overcome disadvantage and realise their full potential. As a trauma informed organisation, our shared recognition of the impact of trauma informs and guides all of our interactions with the people who access our services. SHM is an Equal Opportunity Employer and an Environmental Sustainability driven organisation. We provide equal employment opportunities to all employees without regard to race, colour, religion, gender, national origin, age or disability. We ensure staff and volunteers operate from fit for purpose facilities that adopt green building design and practices.SHM has a number of staff committees across the organisation committed to championing best practice in these areas. Our EEO groups lead by example to break down the barriers to inclusion and to foster a diverse workplace where people are free from discrimination and disadvantage and are treated with respect and dignity. Our Green team has set targets for developing SHM’s environmental profile as a sustainable organisation and as a leader in the sector.VISIONOur vision is of an inclusive, fair and compassionate community, which enables people to overcome disadvantage and realise their full potential.MISSIONOur mission is to build people’s capacity to participate more fully in community life, by addressing the underlying causes of deep, persistent disadvantage and social exclusion.We do this by:Ensuring access to the necessities of food, clothing, housing, health care and specialised services. Listening, understanding and responding to people in a holistic, caring, and respectful way, so they can take control of their lives.Delivering accessible, responsive, evidence informed and innovative services.Welcoming people in the spirit of social justice, co-operation and partnership to create better communities. Engaging sector partners, researchers, philanthropy, business, government and the broader community, to contribute their time, expertise and resources. Program InformationWomen’s House sits within the Women’s Services Program and is committed to a gender specific response to the needs of women experiencing homelessness. Homefront, the Women’s House, the Women, Housing and Complex Needs Project and Outlandish form an integrated support continuum and exit point from homelessness. The Women’s Services Program is part of SHM’s Community Services Division, which also includes Sacred Heart Central (SHC) and the Rooming House Plus Project (RHPP).Women’s House is a safe and welcoming drop-in centre for women seeking support for a range of issues. Women can access information and assistance with housing, drug and alcohol issues, physical and mental health, employment and legal support. Comprehensive case management can be provided along with referral to specialist services. Lunch is provided and women can use the laundry and shower facilities or participate in art classes and other social activities.PURPOSE of the positionThe Support and Case Management Worker position is part of the Women’s House team and is responsible for providing support and case management to women who are homeless and/or at risk of homelessness. This position provides short - medium-term, time limited support; tailored to the needs of the client including assistance and support to obtain and maintain housing. Support and Case Management Workers also advocate on behalf of clients and assist them to engage with a range of other service providers and supports as required. Clients are primarily engaged via the Women’s House Engagement Hub activity, including, Assertive Engagement, Duty, and internal referrals, and other SHM programs. The objectives of this position are:To provide high quality, effective support and case management to clients of the Women’s House Program in accordance with the organisation’s values and its legislative and funding requirements.To ensure that the Women’s House responds flexibly to the immediate needs of women who are homeless, or at risk of homelessness; and/or experiencing other crises which has the potential to impact their ability to access and maintain housing, To provide support to find short term resolutions to crisis and sustainable long term outcomes.KEY RESPONSIBILITIESAccountabilityMajor ActivitiesEngagement Hub FacilitationEnsure that a safe and welcoming environment is maintained for clients, volunteers and visitors attending Women’s House.Welcome and liaise with Women’s House volunteers as appropriate. Assertively engage and provide timely support response to women presenting to the engagement hub.Undertake ‘duty’ responsibilities as rostered, including initial assessments, assistance, information provision and referral to clients in accessing appropriate support; both to internal and external services.Work in liaison with Coordinator Women’s House and peers to de-escalate crisis situations and manage incidents.Individual Planned SupportEnsure that a safe and welcoming environment is maintained for clients, volunteers and visitors attending Women’s House.Welcome and liaise with Women’s House volunteers as appropriate. Assertively engage and provide timely support response to women presenting to the engagement hub.Undertake ‘duty’ responsibilities as rostered, including initial assessments, assistance, information provision and referral to clients in accessing appropriate support; both to internal and external services.Work in liaison with Coordinator Women’s House and peers to de-escalate crisis situations and manage incidents.Provide support and case management in accordance with funding guidelines, and SHM’s Vision, Mission and Values statement.In collaboration with peers and the Program Coordinator assess and allocate THM, housing crisis and interim support, and case Management referral allocations in a timely manner; as per program manual.Provide a responsive and high quality service that is client centred and informed by TIC theory and practice.Ensure accurate, professional and timely maintenance of client records and data collection in accordance with relevant policies and procedures.Participate in individual support case planning and review meetings.Apply the objectives and tools of the SHM Case Management Framework in practice with clients and utilise best practice tools such as, risk assessments safety and shared response plans.Contribute to a work place environment, which supports peers, develops teamwork and ensures the provision of quality services for SHM clients.Team & Organisational ParticipationContribute to a work place environment which supports peers, develops teamwork and ensures the provision of quality services for Mission clients.Attend and participate in Women’s House team meetings and service planning forums.Participation in regular supervision as per policy. Regular attendance and participation in ‘all’ Women’s Services forums. Participation in liaison forums with other Community Services programs as directed/mitment to undertaking all relevant SHM compliance training. enhance at two all SHM staff meetings per year.In collaboration with the program Coordinator, development and undertaking of an annual Supervision and Professional Development Agreement (S&PDA). Contribution to both internal and external networks and working groups as negotiated and agreed.OH&S Exercise a duty of care to work safely, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions RISK All SHM staff are responsible for considering, identifying and addressing risk (the effect of uncertainty on objectives) whether positive (opportunities) and/or negative (threats). CQI(Continuous Quality Improvement)All SHM staff are responsible for identifying areas of the strategic plan that ‘add value’, and for implementing and monitoring CQI initiatives. Staff are open to new ways of doing things, respond to challenges with innovative ideas and solutions and promote a continuous quality improvement culture.TIC(Trauma Informed Care)All SHM staff are responsible for engaging in learning and development to integrate their understanding of and responsiveness to the impact of trauma within their work including active participation in the supervision and performance development process.mandatory requirementsA current Criminal Records Check.A current Victorian Working with Children Assessment Notice.Valid driver’s license to drive in Australia.A current First Aid Certificate.QUALIFICATIONSA relevant higher education qualification.KEY SELECTION CRITERIA Essential:Strong alignment to SHM organisational and staff values.Demonstrated experience working in one of the following areas: homelessness, mental health, disability, drug and alcohol, family violence, sexual abuse; or with women engaged in sex work or women exiting prison, or women from immigrant and/or refugee backgrounds.Evidence of understanding of case management theory and practice.Demonstrated commitment to feminist practice and frameworks.Proven ability in client service delivery including the capacity to effectively manage challenging behaviours and respond to crisis situations.Evidence of ability to work cooperatively and collaboratively in a small team based environment.Strong interpersonal skills along with a high standard of verbal and written communication.A commitment to ongoing professional development.Desirable:Proven ability to work effectively with clients from diverse backgrounds and deliver a client centred and responsive service.Evidence of capacity to be self-motivated and to work independently.Ability to articulate potential TIC implications for practice.APPROVED BY MANAGER ………………………..ACCEPTED BY STAFF MEMBER………………………..DATE …………………………POSITION DESCRIPTION SHOULD BE REVIEWED ANNUALLY OR WHEN POSITION CHANGES ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download