Leader’s briefing kit - Amazon Simple Storage Service (S3)
Youth Outreach Worker South West Sydney
|REPORTING RELATIONSHIPS |
|Reports to |Outreach Team Leader |
|Direct reports |Volunteers |
|Indirect reports |Nil |
|Internal stakeholders |Open Family Australia/Whitelion Programs including Employment, Mentoring and Alternate Education |
|External stakeholders |Young people, community members, NGOs, Corporate partners, government agencies, relevant community service |
| |organisations |
|FUNDAMENTALS |
|Work Environment |
|The main office is located in Chipping Norton. Travel from Chipping Norton to various outreach locations in South Western Sydney is required |
|Working Conditions |
|This is a full-time position for an initial 18 month contract |
|Some evening work is required |
|A current driver’s licence is essential in carrying out the duties of this position |
|Salary as per SCHADS Level 4 plus employer superannuation contributions of 9.5% |
|Attractive Salary Packaging is available |
|A probation period of 6 months will apply |
|Employees are responsible for obtaining a satisfactory Working with Children Check prior to commencement and maintaining its validity |
|Employees will be subject to a Police Check |
|PURPOSE |
|We stand for: The Courage to Choose a Better Future |
|Youth and Community Outreach Worker Strategy and Purpose |
| |
|The Youth and Community Outreach Worker’s purpose is to support the organisation’s vision through targeted strategies and outreach to at risk and/or |
|marginalised children and young people within the designated area in South Western Sydney. |
| |
|The focus is to provide mobile outreach services to the targeted group within in their own environment with the aim of improving the young people’s |
|access to services and support initiatives, early intervention and prevention strategies, links to broader health, welfare, education, employment and |
|alcohol and other drugs (A&OD) service systems as well referrals to other Whitelion programs (where appropriate) |
| |
|VALUES |
|The Youth & Community Outreach Workers role has a major influence on the development of the organisation culture that is based on being: |
|Real, Committed, Innovative, Passionate, Courageous, Professional & Collaborative |
|CAPABILITY FRAMEWORK |
|Personal Effectiveness |
|Insight and growth |Possesses a strong desire to learn about and experience new things |
| |Seeks feedback and responds appropriately |
| |Understands the impact of own emotions and behaviours |
| |Continually looking to develop own expertise |
|Resilience |Is optimistic and positive |
| |Bounces back from difficult situations |
|Energy and drive |Takes personal accountability for actions |
| |Works to the best of ability to exceed expectations |
| |Stays true to our values |
| |Keeps trying no matter what |
| |Never gives up on our young people |
|Works with Others |
|Collaborates |Seeks the contribution of others |
| |Shares information |
| |Tries to understand perspectives, needs, feelings & values of others |
| |Communicates openly, honestly and with positive intent |
| |Makes others feel valued when they express a different view |
| |Remains open to a range of options and ideas |
| |Works with others to reach consensus |
| |Supports team decisions |
|Manages conflict |Brings conflict into the open and deals with it appropriately |
|Develops others |Views mistakes as opportunities to learn |
| |Provides constructive feedback |
| |Uses strength based coaching for development |
| |Empowers others to take risks & try new things |
|Inspires others |Admits mistakes and takes responsibility for their outcome |
| |Advocates for young people |
| |Sets realistic goals and standards |
| |Promotes our purpose, values and strategy |
| |Builds trust through reliability and consistency |
| |Is unconditional in support of others |
| |Acknowledges positive performance of others |
| |Inspires others to be the best they can be |
| |Represents the organisation appropriately |
| |Stands up for what the organisation believes |
|Plans and organises |Makes the hard decisions |
|resources |Breaks down barriers for others to be successful |
|Drives performance |Role models positive behaviours |
| |Drives performance to achieve objectives & behaviours |
| |Celebrates effort & achievement |
| |Is brave enough to have the tough conversations |
|Creates Organisational Impact |
|Grows the organisation |Thinks outside the square to continuously improve the organisation |
| |Calls on best practice research to inform actions |
|Leads others through |Embraces change |
|change |Supports others through the impact of change |
|KEY RESULT AREAS (KRAs) |Key Tasks |
|Provision of the delivery of a sustainable and ethical service |Liaise on a regular basis with the Outreach Team Leader |
| |Assist in the on-going development of OFA/Whitelion policies and procedures |
| |Maintain confidentiality in relation to young people, their families, staff and |
| |organisational matters |
| |Deliver the NOSH outreach service as per program design |
| |Ensure that the program is delivered in line with funding and service agreements and|
| |OFA/Whitelion’s expectations |
| |Recruit, train and supervise volunteer workers as appropriate with |
| |Provide quarterly progress reports on KPI’s |
| |Provide quarterly reports identifying trends, issues and outcomes |
| |Ensure that all data and service reporting requirements are met |
| |Establish key relationships in the sector/community |
| |Be actively involved in community networks |
| |Represent OFA/Whitelion positively in the community |
| |Attend meetings identified as relevant to the agency as directed by the Outreach |
| |Team Leader |
|To work collaboratively and ethically as part of a team | Meet with Outreach Team Leader on a regular basis and participate in monthly |
| |supervision sessions and quarterly performance reviews |
| |Attend and positively contribute to Team meetings or other meetings specifically |
| |related to the program. |
| |Promote and positively represent OFA/Whitelion interaction with the public |
| |Work in partnership with other OFA/Whitelion teams as required to provide a |
| |comprehensive service to the target group |
| |Liaise with and inform community partners about the NOSH Outreach Service and other |
| |OFA/Whitelion programs |
|Delivery of best practice case management services |Engage with the target group, assess need and develop and implement a case plan for |
| |individual clients as required |
| |Proactively link casual clients and young people with less intensive needs into |
| |service systems relevant to their needs |
| |Provide relevant support and assistance to young people to improve living skills |
| |with the objective of moving towards a healthier, safer and more positive lifestyle |
| |Encourage maximum client participation in the management of support and case |
| |planning |
| |Positively contribute to the case planning process by ensuring the participation of |
| |relevant stake holders |
| |Ensure that case notes, statistics and other client data is recorded as required and|
| |kept up to date |
| |Participate in regular evaluations of individual outcomes for the target group in |
| |supervision |
Requirements
|EDUCATION / QUALIFICATIONS |
|Tertiary qualifications or equivalent work experience in the area of youth and family outreach work, case management and training programs. |
|SKILLS AND EXPERIENCE |
|Casework experience and knowledge of assessment and referral processes for young people with emphasis on family, individual functioning and |
|adolescent development |
|An understanding of the support needs of young people who maybe disengaged from the community, homeless or at risk of homelessness, and/or are |
|experiencing family breakdown and dysfunction |
|Outreach experience with the ability to establish and maintain relationships with young people who have high and complex needs and their families |
|The ability to engage and relate to people from a wide spectrum of the community |
|Demonstrated ability to respond to cultural diversity in casework practice |
|Mentoring experience with the ability to be non-judgemental and a positive role model |
|Counselling experience |
|Facilitation of groups and/or group work experience |
|The ability to maintain and establish new networks |
|The ability to work in partnership with young people, families, other agencies and services both government and non-government and the wider |
|community. |
|Well-developed interpersonal skills including mediation and conflict resolution skills |
|Ability to undertake all legislative and organisational requests, administrative tasks including maintaining appropriate client files and case notes |
|A current drivers licence |
|A current first aid certificate is required or assistance to obtain one will be provided |
|Computer literacy skills |
|A current Working with Children Check |
|A current Police Check |
|Ability to work unsupervised and as part of a team |
|Knowledge of food handling legislation |
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