Recruitment – Job Summary - Amazon S3
|Post Title |ICT Analyst |
|Job Family |Organisational Support |
|Line Manager |Paul Hobart |New Role? Yes |
|Location |ICT Service Manager - Applications |
|Job Purpose To successfully develop and support the Council’s Corporate and Business Unit IT applications which are key to meeting the requirements of|
|the digital and ICT strategies. |
|The applications in use include: Liquidlogic LCS and EHM, Capita ONE, OLM AIS/SWIFT, CACI TCO. |
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|At all times to take account of the Council’s vision, values and strategic objectives. Conform to all corporate policies and procedures. |
|Job Context (key outputs of team / role to provide some specific examples of role profile accountabilities) |
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|Application support: System Administration tasks. Assisting with and ensuring that applications are maintained and are operating effectively to meet |
|the needs of Business Units across the Council. Monitoring the operation of the application(s), identifying and troubleshooting any issues arising and|
|liaising with both the users and supplier in resolving those issues. Gain a detailed understanding of systems configuration for allocated systems. |
|Application projects and development: Maintaining an awareness of developments in new technology products & services making recommendations as |
|appropriate. Assisting with tasks to support stakeholders during implementation of projects and developments. Communicating with end users, colleagues|
|and suppliers about the impact and testing of upgrades. Providing support to ensure the delivery of projects and developments within agreed |
|specifications and timetables |
|Service management: Liaising with users, support colleagues and suppliers over technical support issues and routine and major software upgrades. |
|Contributing to Service Management through continual service improvement. Taking an active role in business process modelling and redesign. |
|User support: Providing day to day support and development advice to users and stakeholders; maintaining application licenses and support / help |
|documentation. Contributing to the training of users. |
|Information management: Assisting with ensuring that information associated with applications is effectively managed with consideration of data |
|protection requirements. |
|Audit and security: Ensuring that Audit requirements are fully considered. Conforming to agreed security procedures and standards relating to data, |
|systems and finance, and all other policies & procedures, including installation standards. |
|Customer Service and communication: Putting the customer first. First class communication and presentation skills, both oral and written |
|Accountability: To manage individual workload (self), under appropriate supervision, in accordance with agreed prioritisation methods, standards, |
|authorised procedures and all relevant legislation |
|Knowledge, Skills and Experience |
|(N.B. Only Essential criteria taken into account for job evaluation purposes) |
|Role Profile requirements. |Job specific examples.|Essential |Desirable |
| |(if left blank refer | | |
| |to left hand column) | | |
|Good ICT skills including use of Microsoft applications | |( | |
|Awareness of systems testing and planning | | |( |
|Awareness of project management principles | | |( |
|Awareness of business analysis principles | | |( |
|Awareness of business process modelling principles | | |( |
|Good presentation and report writing skills | |( | |
|Good communication skills including phone, written and face to face | |( | |
|Customer facing skills | |( | |
|Problem solving skills | |( | |
|Awareness of the organisation and structure of the Council and the services it | |( | |
|provides. | | | |
|Qualifications |
|Role Profile requirements. |Job specific examples. |Essential |Desirable |
| |(if left blank refer to left hand column) | | |
|Graduate | |( | |
|Evidence of continuing professional development | |( | |
| | | | |
|Other Requirements |
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|Decision Making Accountability |
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|Budgets: |
|Is the role directly responsible for managing a budget? (please specify size and type of budget) |
|No |
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| |
|Is the role responsible for monitoring a budget (monitoring of a delegated budget under management direction)? (please specify size and type of budget) |
|No |
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|Planning and Decisions: |
|What sort of deadlines does this person work to? Specify short, medium, long term |
|Short, medium and long term. |
| |
| |
|Is this post responsible for forward planning? Specify to what extent e.g. 6 months or 3-5 year planning |
|No |
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|Approximately how many posts are under the role’s reporting line? (including those that are managed directly and indirectly) |
|Not applicable |
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|Which key stakeholders does the post holder have to work with to be successful in their role? |
|Management and staff within Children’s Services and CHASC. |
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|What are the top 3 key decisions the post holder would be responsible for? |
|Management of own allocated tasks, clear communication with service users and meeting deadlines. |
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|What decisions are referred to the line manager? |
|Manager will make key decisions, as required, full mentoring and day to day support will be provided. |
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|Contacts: |
|With whom does this post have regular work contact? |
|Management and staff within Children’s Services and CHASC and colleagues in Technology Services. |
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|For what reason? # delete as applicable and supply more information |
|Receiving or giving information? Yes |
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|Giving professional advice? Yes |
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|Negotiation? Yes Agreement for business processes, support tasks |
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|Where this is an existing post, please identify the changes to the post since it was last evaluated: |
|Not applicable. |
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|The job involves travel for business purposes: Rarely. |
|Possible visits to Amersham, Wycombe offices to meet CS/CHASC colleagues - quarterly. |
|Organisation Structure |
|Working within CS / CHASC Applications team – Manager and 10 ICT Analysts |
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