Trifed.tribal.gov.in
Tribal Co-operative Marketing Development Federation of India (TRIFED)Ministry of Tribal Affairs, Government of IndiaNSIC Business Park, NSIC Estate, Okhla Phase-III,Okhla Industrial Area, New Delhi-110020Tel.-011-71600414/415/418Email- vikash.sharma@; Website: trifed..inNOTICE FOR INVITING TENDER TRIFED, a Government of India Organisation under the Ministry of Tribal Affairs, invites applications for appointment of system Integrator for design, development & implementation and running of an integrated e-marketplace with real time inventory management system & warehouse operations for Tribes India.TRIFED invites reputed agencies to act as system integrators as per the following schedule-Sr. Description Date & Time1Tender Publishing Date20/05/20212Last Date of Query Submission 27/05/2021 by 5 PM3Pre-bid Conference Date and time 4/06/2021 at 12.00 noon4Last Date for Bid Submission date and time15/06/2021 up to 12.00 noon5Opening of Technical Bids date and time 15/06/2021 at 2.00 PM6Technical presentation date and time17/06/2021 at 2.00 PM7Opening of commercial bids date and time 23/06/2021 at 2.30 PMFor details, please visit our website trifed..in. Senior ManagerTable of Content TOC \o "1-2" \h \z \u 1About TRIFED PAGEREF _Toc68512557 \h 61.1Activities of TRIFED PAGEREF _Toc68512558 \h 62Project Objective PAGEREF _Toc68512559 \h 73Instructions to bidder PAGEREF _Toc68512560 \h 93.1Procedure for bid submission PAGEREF _Toc68512561 \h 93.2Intellectual Proprietary Right PAGEREF _Toc68512562 \h 103.3Earnest Money Deposit (EMD) PAGEREF _Toc68512563 \h 113.4Confidentiality PAGEREF _Toc68512564 \h 113.5Government Law & Arbitration PAGEREF _Toc68512565 \h 113.6Tender Validity PAGEREF _Toc68512566 \h 113.7Performance Bank Guarantee PAGEREF _Toc68512567 \h 113.8Bidder’s Responsibility PAGEREF _Toc68512568 \h 113.9Duration of the Engagement of Firm PAGEREF _Toc68512569 \h 113.10Project ownership PAGEREF _Toc68512570 \h 123.11Project Reportee PAGEREF _Toc68512571 \h 124Pre-bid Conference (PBC) & Clarifications PAGEREF _Toc68512572 \h 125Eligibility Criteria PAGEREF _Toc68512573 \h 125.1Pre-Qualification Criteria: PAGEREF _Toc68512574 \h 125.2Technical Qualification Criteria: PAGEREF _Toc68512575 \h 136Evaluation of Proposal PAGEREF _Toc68512576 \h 147Evaluation Criteria PAGEREF _Toc68512577 \h 157.1Evaluation Criteria for Technical Proposal PAGEREF _Toc68512578 \h 157.2Evaluation of Financial Proposal PAGEREF _Toc68512579 \h 178Rejection criteria PAGEREF _Toc68512580 \h 178.1General Rejection Criteria PAGEREF _Toc68512581 \h 178.2Pre-Qualification rejection criteria PAGEREF _Toc68512582 \h 188.3Technical rejection criteria PAGEREF _Toc68512583 \h 188.4Commercial Rejection Criteria PAGEREF _Toc68512584 \h 189Scope of Work PAGEREF _Toc68512585 \h 189.1Design, Develop & Implementation Tribes India E Marketplace with Mobile apps (IOS/Android) with ecommerce operations PAGEREF _Toc68512586 \h 189.2Realtime Inventory Management System & Operations: PAGEREF _Toc68512587 \h 259.3Tribes India Warehouse Management System and Operations: PAGEREF _Toc68512588 \h 2510Project Timelines PAGEREF _Toc68512589 \h 2910.1Implementation Period PAGEREF _Toc68512590 \h 2910.2Operation and Maintenance (T2) PAGEREF _Toc68512591 \h 3011Payment Terms PAGEREF _Toc68512592 \h 3112Penalties PAGEREF _Toc68512593 \h 3313Termination PAGEREF _Toc68512594 \h 35Annexures PAGEREF _Toc68512595 \h 36List of AbbreviationsCMSComplaints Management SystemCODCash on DeliveryCRMCustomer Relationship ManagementEMDEarnest Money DepositFIFOFirst-In-First-OutHOHead OfficeHOTOHanding Over Taking OverIVRIntegrated Voice ResponseKPIKey Performance IndicatorLIFOLast-In-First-OutLOILetter of IntentMFPMinor Forest ProduceMISManagement Information SystemMSPMinimum Support PriceNICSINational Informatics Centre Services Inc.RFPRequest for ProposalRISRetail Inventory Management SystemRORegional OfficeSHGSelf-Help GroupSITCSupplying, Installing, Testing and CommissioningSSHSecure ShellSSLSecure Socket Layer TATTurn Around TimeTRIFEDTribal Cooperative Marketing Development Federation of IndiaUATUser Acceptance TestingVDVKVan Dhan Vikas KendraVDYVan Dhan YojanaWMSWarehouse Management SystemAbout TRIFEDTribal Cooperative Marketing Development Federation of India Limited (TRIFED) has been functioning since 1987 as a national-level apex organization functioning under the administrative control of Ministry of Tribal Affairs, Govt. of India. TRIFED has a network of its Member Federations and 16 offices all over India with its headquarters in New Delhi. The ultimate objective of TRIFED is socio-economic development of tribal people in the country by way of marketing development of the tribal products on which the lives of tribals depends heavily as they spend most of their time and derive major portion of their income. The approach of marketing development of tribal products envisages TRIFED’s role as a facilitator and service provider. The philosophy behind this approach is to empower tribal people with knowledge, tools and pool of information so that they can undertake their operations in a more systematic and scientific manner. The approach involves capacity building of the tribal people through sensitization, formation of Self Help Groups (SHGs) and imparting training to them for undertaking a particular activity, exploring marketing possibilities in national as well as international markets, creating opportunities, for marketing tribal products on a sustainable basis, creating a brand and providing other services.Activities of TRIFEDRetail Marketing Development:Retail Marketing under the brand “TRIBES INDIA”:TRIFED is engaged in procurement and marketing of tribal art & craft items through its chain of 129 retail outlets called TRIBES INDIA which offers a range of tribal products, which include Metal Craft, Tribal Textiles, Jewelry, Tribal Paintings, Cane & Bamboo, Pottery, Gifts and Novelties & Organic and Natural products. It is an initiative through which TRIFED provides a platform to market tribal products in retail directly to the consumers and in the process ensures that tribal gets a fair price.Skill development and capacity building training programme on Handicrafts/Handloom:TRIFED has been imparting training for Handicraft / Handloom development activities. As part of this initiative TRIFED is providing training inputs for improving the skill & knowledge of tribals in design development, skill development of tribal people in making handicrafts and handloom products.Van Dhan Yojana (VDY): Inclusive growth subsumes tribal, which constitute over 8% of the total population of India. Out of the total tribal population of 10.43 Crores, about 50% are estimated to be residing in forest area. Thus, tribal development and forest development are mutually complementary.TRIFED’s mission is to generate enhanced livelihood opportunities for tribal by undertaking activities related to sustainable gathering of Minor Forest Produce (MFP), value addition and marketing of MFPs & tribal handicrafts. TRIFED has embarked on an ambitious program aimed at benefitting about 5 Million forest dwelling tribal households called Van Dhan Yojana (VDY). The program envisages setting up of about 45,000 Self Help Groups (SHGs) in tribal areas aggregated into 3,000 Van Dhan Vikas Kendras (VDVKs) at block/district level (each of around 300 tribal members). These tribal members will gather or cultivate Non-Timber Forest Produces, bring them to common premises allocated to them by Panchayats/ self-owned, do the necessary sorting, grading and value addition to realize higher prices for their produce. The groups will also identify local/district level/state level buyers and market the produces through appropriate branding and attractive packaging. All key activities pertaining to the VDY program is coordinated through TRIFED head office, New Delhi and network of 16 regional offices spread across the country. The State Implementation Agencies and State Nodal departments appointed by the respective State Governments are driving the program at the State & District levels. TRIFED has currently sanctioned 2224 VDVKs proposals in 21 States covering 3.7 tribal beneficiaries across the 21 States& 1 UT. Further, TRIFED has planned to sanction additional 1300 VDVKs proposals in FY 2020-21 in the States thus taking the total tally of VDVKs in the country to about 3000 VDVKs. The data consisting of individual tribal gatherer is captured during the formation of the VDVKs by the State Implementing Agencies/ District Implementing Agencies/ Mentoring Organization/ other stakeholders. The data includes demographic details of the tribal gatherer, income details, MFPs collected, Bank Account details etc. Currently, the operations of TRIFED encompass retail operations conducted through retail shops and ecommerce operations are being conducted through , , etc.Project ObjectiveThe overall objective of this project includes:Realtime System Driven Inventory Management System (RIS) Warehouse Management SystemE-MarketplaceThe objective of this RFP is to hire an agency to run the Tribes India Operations:The agency shall be required to create and commission Tribes India E Marketplace Retail Portal with Mobile App (IOS/Android) for India & Global Markets with end to end functions towards following ecommerce operations-Order Processing.Payment Gateway Integration.End to end logistics Support.Return/ Refund Functionalities.Customer Care Support/ Helpdesk Management.Any other functionality that is needed for seamless ecommerce operations as per prevalent industry practice.The agency shall be required to manage fully Integrated system driven warehouse Management System in proper syncing with Tribes India Retail Portal.The agency shall be required to manage fully Integrated Realtime Inventory Management System in proper syncing with Tribes India Retail Portal The agency shall be required to complete legacy data reconciliation and migration.The agency shall be required to do Digital Marketing i.e, Search Engine Optimization (SEO), Social Media Optimization (SMO), Big Data analysis in order to optimize overall sale through ecommerce portals.The agency shall be required to do the Brand Marketing and Affiliate Marketing of the ecommerce portals.The agency shall be required to develop Mobile Apps(Android/ Apps) for Tribesindia e-marketplace portal.The web-portal to be designed and developed needs be compliant with “Guidelines for the Indian Government Websites (GIGW)-144 page document”. The Web Portal and Mobile Applications must pass through Security Audit by CERT-In before Go Live. The agency shall be required to include the Module of Drop Shipping, completely integrated with other modules.The retail emarketplace portal to include:Mobile friendly interface with responsive web design approach. Refined navigation and content architecture to make it easy to users Designed with latest UI/UX Design as per International standards Web Portal needs to be fast and smooth (easy checkout flow, caching, low page load time, rich content with no broken links and image sizing) Easy to use, attractive GUI keeping the targeted audiences in mind. Responsive layout compatible to standard mobile devices, laptop & PCs. Homogenous keyboard use, screen layout and menu operations with Graphic User Interface (GUI) support. Capability to setup logic, to trap conditions to pop messages in response to conditions like logical data entry errors, certain conditions etc. Confirmation / warning windows for delete, changes etc. Consistent screen layouts and access methods across all modules for same look and behavior The end user interface shall be browser independent and compatible to all the latest versions of popular browsers like Mozilla Firefox, Internet Explorer, Safari, Google Chrome, Microsoft Edge etc. and Operating Systems like Windows, Mac OS & Linux. Integrated with email/SMS gateway for notification at required stages.TRIFED has embarked on an ambitious program aimed at benefitting about 5 lakhs tribal entrepreneurs and artisans. It has developed a tribal centric portal for tribal artisans to sell their produce across India. Tribal E-Marketplace would be centralized e-commerce platform for Tribal Entrepreneurs and artisan to setup their online shop and directly reach out to India as well as global customer base. In other words, customers around the world have direct access to Indian Tribal offerings, their natural produces, artworks, fabrics etc. TRIFED Regional Offices (RO) will play an important role in this business setup. Each RO will hand-hold the tribal in setting up their shop, provide needed training(s) to groom them and help in doing ecommerce business.Expected product catalogue size: 1000 sellers per RO and on average 100 products per seller. Figure SEQ Figure \* ARABIC 1: Indicative e-Marketplace ArchitectureInstructions to bidderProcedure for bid submissionA pre-bid meeting is scheduled on 04/06/2021 at 12.00 noon at TRIFED Head office or through VC, for clarifications if any, pertaining to the scope of assignment, responsibilities of either parties or other details. In case some significant changes are made in the terms/scope of the bid document as a result of pre-bid meeting or otherwise considered necessary, a formal corrigendum shall be uploaded only on website: trifed.in. All decisions taken during the pre-bid meeting and uploaded on our website shall form part of the terms and conditions of the assignment.The bidders must submit bids through hard copies only, no electronic means for submission of bidding application would be considered. The bid proposal shall be a spiral bounded or hard bounded file and shall be properly organized with the proposal containing page no along necessary documents attached.The bidder must submit the proposals in two envelope system. The first envelope consisting of technical proposals and second envelope consisting of financial proposal. Both the envelopes are then to be submitted together inside third large envelope. No details of financial proposal shall be mentioned in technical proposal. The bidder may submit their bid having Consortium etc. keeping the view in mind that any such type of future integrations with third party systems is possible and the agency must adhere to the same as per TRIFED’s directions. Sub-contracting arrangements for this bid are not allowed.All the applications submitted by the bidders shall follow the formats mentioned in the Annexure. If the applications are not as per the format, then TRIFED reserves the right to reject the proposal without assessing it. The authorized signatory of the applicant shall sign all the pages of the proposal.The bidder shall submit its application in a sealed envelope. The details about the eligibility of the firm, experience certificates etc. shall be submitted in one envelope and details of the financial bid shall be submitted in second envelope. Both the technical details and financial bid envelopes shall be placed in a large envelope and submitted to TRIFED Intellectual Proprietary RightAll the rights of material/assets/data/information/portal created/collected by agency under this assignment, shall remain with TRIFED. All such material/ data/ information/ portal/ source code created/collected during the project shall be facilitated for hand-over as required by TRIFED post completion of the project at no extra cost to TRIFED.The Application platform, and its technology app suite remain the intellectual property of TRIFED and TRIFED reserves the right to make modifications to the same as deemed fit based on citizen needs. The bid awardee hereby grants an exclusive, transferable, assignable, irrevocable, and right to use the technology/application platform to TRIFED. Any data created during the usage will be the property of TRIFED and will continue to remain perpetually with the developed platform, whether the users are active or not, or cease to be users of the platform or its derivative solutions. Personal information received by the vendor through this project shall be considered confidential information and vendor will not use or share the same with any third party, other than for the phase-wise activities listed under the scope of this project.Earnest Money Deposit (EMD)The bidder shall give Earnest Money Deposit (EMD) of 5% of Total Project Cost (Rule 170 of GFR 2017) drawn on TRIFED payable at Delhi. The EMD will be forfeited in case of non-performance by the party at any stage of the tender process & this aspect shall be guided by the provisions mentioned in Manual of Procurement of Goods 2017. EMD is to be deposited with the technical bids. The technical bids of the parties not submitting the EMD shall not be entertained & straightway rejected. The validity of the EMD must be 90 days from date of submission of proposal.ConfidentialityThe bidder undertakes not to divulge or communicate to any entity (unless required by law or by any regulation or court order) or use or exploit for any purpose whatever, any of the trade secrets or confidential knowledge about TRIFED which it may receive or obtain as a result of entering into this Project Work order, and the vendor shall use its reasonable endeavours to prevent its officers, employees or agents if any from doing soGovernment Law & ArbitrationThis Project shall be governed and construed in accordance with the laws of the Republic of India. All disputes, claims, suits and actions arising out of this work order or its validity will be in a binding manner finally decided in accordance with the provisions of the Arbitration and Conciliation Act 2008 and its amendments. The venue for arbitration shall be at Delhi and the proceedings will be conducted in English only.Tender ValidityThe offer submitted by the bidder should be valid for minimum period of 180 days from the date of submission of proposal.Performance Bank GuaranteeAs a condition precedent to execution of the Agreement, the successful Bidder shall ensure submission of the requisite unconditional irrevocable Bank Guarantee, in the prescribed format within 15 days of receipt of the Letter of Intent as a Performance Guarantee for the services to be performed under the resultant Agreement. The Bank Guarantee shall be equivalent to 5% of the contract value must be issued by a Nationalized Bank/Scheduled Bank and will be valid for 12+3 Months. The bidder will submit the revise Performance Bank Guarantee prior to the expiration of current PBG. Revised PBG shall be based on revise contract if any and shall be valid for 12+3 months.The format of Performance Bank Guarantee is attached as Annexure 5.Bidder’s ResponsibilityThe bidder must submit a declaration as per format given in Annexure 6.Duration of the Engagement of FirmInitially the contract will be awarded to successful bidder for 16 Months with a possibility of an extension of 1-year post implementation of Tribes India E Marketplace Solution with WMS and RIS based on the performance and mutually agreed cost with not more than 10% incremental value.Project ownershipThe ownership of the project shall be with the Managing Director/Executive Director of TRIFEDProject ReporteeFor any clarification, query, project monitoring, supervision etc., the bid awardee will be required to contact Executive Director, TRIFEDPre-bid Conference (PBC) & ClarificationsTRIFED will organize pre-bid meeting through video conferencing or physically with the prospective bidders on the mentioned date. The bidders must ensure that their queries for Pre-Bid meeting reach the Nodal officer as per the schedule given. The bidder shall submit queries email only in editable excel format. Any queries/clarification/letter etc. sent after scheduled timeline will not be entertained. The responses will be sent to the prospective bidders through email only. However, it will be bidder’s responsibility that they collect all responses. Non-attendance at the Pre-Bid or pre-RFP Conference will not be a cause for disqualification of a bidder. The queries shall be submitted through authorized representative of the bidder. S. No.Page Number(s) & Section of RFPContent of RFP requiringClarification(s)Points of clarificationJustification1234Eligibility CriteriaPre-Qualification Criteria:Sl. No.Checklist Item DescriptionCriteriaProof/Documents Required1.Prime Bidder company RegistrationThe Company?should be registered under Companies Act.1.Valid copy of Certificate of incorporation.2.Copy of PAN3.Copy of Service Tax Registration/ pany Profile with Contact Details.2.Prime Bidder’s Average Annual TurnoverAverage annual Turnover of the Prime Bidder along with Consortium shall not be less than Rs. 50 Crore during each of the last three financial years of 2020-21, 2019-20, 2018-19.Certificate from authorized signatory with audited Balance Sheet (In for of Annexure 16/16A)3.?Prime Bidder’s Net worthThe net worth of the Bidder should be Positive.Certificate from authorized signatory with audited Balance Sheet.(In form of Annexure 17/17A)4.Non-Blacklisting/DebarmentThe bidder should not be under a Declaration of Ineligibility for corrupt or fraudulent practices or blacklisted/debarred with any of the Government agencies.Self-Declaration in this regard by the authorized signatory of the bidder.(In form of Annexure -11)5.Industrial CertificationPrime Bidder should have certification of ISO/IEC 20000, ISO-27001Certification by Bureau Veritas/ Documentary Proof6.Nature of Projects HandledThe Prime bidder along with consortium must have developed and implemented E marketplace/ecommerce/Realtime Inventory Management System/Warehouse Management System in India as on 31.3.2021 as per following details-Three similar Projects completed with project cost more than Rs.1 Crores each. OR ?Two similar projects completed with project cost more than Rs.1.2 Crores each. OR ?One similar project completed with Project cost more than Rs.2 Crores. Load Testing Report of at least 10000 users need to be submitted for each of the system as referred above.Respective work orders from the client along with completion certificate from the designated authority.Also mention contact information of custodian / in-charge of each project referenced. 7.Human Capital StrengthThe lead bidder along with consortium must have a team of at least 50 functional software professionals on its rolls having experience in developing, implementing the various IT modules. ESIC/PF Certificate from the designated authorityTechnical Qualification Criteria:SL. No.Checklist Item DescriptionCriteriaProof/Documents Required1Design, Development, Implementation & Maintenance of E MarketplaceLead Bidder alongwith Consortium Partner must have designed, developed, implemented and maintained E Marketplace or ecommerce platform as per Sr. No.5.1.6 with minimum 100 transactions per day. Completion certificate from the client along with the link of developed E Marketplace with necessary documents2Development, Implementation & Maintenance of RISLead Bidder along with Consortium Partner must have designed, developed, implemented and maintained real-time inventory management system with minimum 1000 SKU/Product Inventory as per Sr. No.5.1.6Completion certificate from the client along with the related documents3Development, Implementation & Maintenance of WMSLead Bidder along with Consortium Partner must have designed, developed, implemented and maintained warehouse management system with minimum 1000 SKU/Product Inventory as per Sr. No.5.1.6 Completion certificate from the client along with the related documents4Warehouse OperationsLead Bidder along with Consortium Partner must have the experience of running 2 warehouse operations for each for the last 3 pletion certificate from the client along with the related documentsA consortium of not more than three firms is allowed for the submission of the bid.The agency leading the bid would be called as the lead bidder and TRIFED would only communicate with the lead bidder of this project.The bidder should have GST & PAN registration certificate and will have to submit the copy of the documents along with the application Bidders are required to submit documentary proofs for all the above conditions including Incorporation/ Registration certificates, GST Registration, PAN Registrations, Work Orders, Completion Certificates for the relevant assignments etc. Any applications without the supporting documentary proofs are liable to be rejected.Evaluation of ProposalInformation provided in other that the format mentioned will not be considered for evaluation. Evaluation methodology is for this RFP is based on Quality-and Cost Based Selection (QCBS). Weightage (Technical: Price)- 70:30 However, for opening of financial bid, 70 marks in technical bid is mandatory.Financial bids for only those bidders shall be opened who will be qualifying the technical criteria.A Technical Committee will be formed by TRIFED for the purpose of evaluation of bids received in response to this RFP. The Technical Committee will be chaired by Executive Director, TRIFED along with members nominated/selected by him from TRIFED and any other government and non-government organization or even individuals known for their expertise in the given domain.Only fixed price financial bids indicating total price for all the deliverables and services specified in this bid document will be considered.The bid price will be inclusive of all taxes and levies and shall be in Indian Rupees.Any conditional bid would be rejected.Errors & Discrepancies: Any errors and discrepancies in the information given in financial and technical bids, calculations, mismatch in rates and costs etc. will lead to rejection of the bid.Evaluation CriteriaThe bidder shall submit their technical proposals highlighting their expertise in undertaking similar assignments and their plan & strategy to undertake this assignment. The bidder is required to submit detailed CVs of the manpower including team leader and team members positioned at the TRIFED head office level and regional offices level that will be engaged for the assignment. The bidder will be required to present their understanding of the assignment, approach and methodology, team’s relevance and experiences and work plan with deliverables to the evaluation committee at TRIFED head office on the prescribed date and time. The details of the presentation will be shared after the evaluation of the technical proposals and will be informed to the qualifying bidders. Evaluation Criteria for Technical ProposalThe evaluation committee appointed by TRIFED will assess the proposals submitted by the bidders, considering the criteria as prescribed in the RFP document: Sr.ParameterMaximum MarksDocuments required1Bespoke software development undertaken for running warehouse and ecommerce operations as per Sr. No.5.1.6 Experience in Bespoke Software Application, Development, Implementation to be demonstrated in maximum of 5 Nos. of engagements of value more than Rs.1Cr of the estimated value of the software and its services being procured under the projects undertaken. The work order should have been issued within the last 5 years, as on 31/3/2021. The projects should have been either completed or an ongoing project where deliverable(s) or milestone(s) has/have been successfully met. Weightages (W) In case project is completed and letter of satisfaction available: 100% weightage In case project in progress and the Work Order is more than 18 months old and letter of satisfaction available: 80% weightage In case project in progress and the Work Order is between 12-18 months old and letter of satisfaction available: 50% weightage In case project in progress and the Work Order is less than 12 months old and letter of satisfaction available: 25% weightage When the No. is: equal to or more than 5 projects: 20 marks equal to 4 projects: 16 marks equal to 3 projects: 12 marks [The maximum marks for each project is 4 marks. These marks would be multiplied by the weightage as defined in the previous column to arrive at a cumulative score] Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate (for ongoing projects) from the client 2 Experience in Bespoke software implementation & operations of Realtime Inventory Management System as per Sr. No.5.1.6Experience in Bespoke Software Application, Development, Implementation to be demonstrated in maximum of 5 Nos. of engagements of value more than Rs.1 Cr of the estimated value of the software and its services being procured under the projects undertaken. The work order should have been issued within the last 5 years, as on 31/3/2021. The projects should have been either completed or an ongoing project where deliverable(s) or milestone(s) has/have been successfully met. Weightages (W) In case project is completed and letter of satisfaction available: 100% weightage In case project in progress and the Work Order is more than 18 months old and letter of satisfaction available: 80% weightage In case project in progress and the Work Order is between 12-18 months old and letter of satisfaction available: 50% weightage In case project in progress and the Work Order is less than 12 months old and letter of satisfaction available: 25% weightage When the No. is: equal to or more than 5 projects: 20 marks equal to 4 projects: 16 marks equal to 3 projects: 12 marks [The maximum marks for each project is 4 marks. These marks would be multiplied by the weightage as defined in the previous column to arrive at a cumulative score] Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate (for ongoing projects) from the client 3Experience in Bespoke Design, Development & Implementation of e market place/ecommerce platformas per Sr. No.5.1.6 Experience in Bespoke Software Application, Development, Implementation to be demonstrated in maximum of 5 Nos. of engagements of value more than Rs.1 Cr of the estimated value of the software and its services being procured under the projects undertaken. The work order should have been issued within the last 5 years, as on 31/3/2021. The projects should have been either completed or an ongoing project where deliverable(s) or milestone(s) has/have been successfully met. Weightages (W) In case project is completed and letter of satisfaction available: 100% weightage In case project in progress and the Work Order is more than 18 months old and letter of satisfaction available: 80% weightage In case project in progress and the Work Order is between 12-18 months old and letter of satisfaction available: 50% weightage In case project in progress and the Work Order is less than 12 months old and letter of satisfaction available: 25% weightage When the No. is: equal to or more than 5 projects: 20 marks equal to 4 projects: 16 marks equal to 3 projects: 12 marks [The maximum marks for each project is 4 marks. These marks would be multiplied by the weightage as defined in the previous column to arrive at a cumulative score] Completion Certificates from the client; OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor); OR Work Order + Phase Completion Certificate (for ongoing projects) from the client 4CV and Qualification of the main Project Manager10Detailed CV as per Annexure 35Overall financial strength of the agency in terms of turnover, profitability and cash flow (liquid assets) situationAs per break up below-Average annual turnover from software development / customization / maintenance during last 3 financial year as on 31/3/2021>Rs.60 crore- 10 marks Rs.50- Rs.60 crore -5 marksRs.40 – Rs.50 crore -2 marksCertificate from CA / Statutory body + audited balance sheet 6Experience of bidder in executing similar turnkey project in Govt. sector in last 5 years as on 31/3/2021(Value of project more than 2 Cr) Upto 1-1 mark 2 to 3 –4 mark4 to 5 – 7 marks>5 projects- 10 marksWork order + Completion certificate OR Self Certificate of Completion(Certified by Statutory Auditor) OR Phase Completion Certificate (for ongoing projects from the Client)Work Bidder must give details of Client Department / Organization as above /Project Incharge Contact Details 7Approach & Methodology for addressing the work described in the Scope of work along with presentation10Technical proposal with a comprehensive Approach and Methodology along with presentationTotal100Resources requiredS. No.ResourceNo. of PositionsQualification and ExperienceProject Manager01Bachelor’s in technology with Post Graduate Degree in Management / MBA or any other related field with minimum experience of 5 Years of Project Management in software development / retail management / mobile application developmentSupply Chain Lead02Bachelor’s in technology with Post Graduate Degree in Management/MBA in Supply Chain Management or any other related field with minimum 5 Years in handling supply chain operations for retail management projectsQuality Assurance Expert 02Graduate Degree with certification in quality management and Minimum 3 Years in Quality Assurance & Management in ecommerce or similar firmsOthers05Any Graduate degreeAnalyst (one individual to be deployed at each warehouse of TRIFED)14Graduate degree with minimum 1 year of experience in inventory managementAccount Officer for Finance, Reconciliation of Orders & Payment06Graduate Degree in Commerce/finance/accountancy with Minimum 2 Years in Finance, Reconciliation of Orders & Payment7.Ecommerce Expert15Bachelor’s in technology with minimum experience of 5 Years of ecommerce operationsTotal45TRIFED reserves the right to interview proposed resources of the selected bidder and advise for changes which shall be executed within 7 days of communication. Any other resources required at Central warehouse to be provided by the bidder. Any additional Resources required at regional warehouses for packaging and handholding of the stock will be provided by TRIFED. However, the responsibility of monitoring, handholding, capacity building of these resources lies on the bidder.Above mentioned resources are bare minimum to run the operations. However, the agency shall inform and intimate TRIFED in prior if more than above mentioned resources are required.Evaluation of Financial ProposalThe bidder must submit their financial bids as per the format (Annexure 4) mentioned in the bidding document. TRIFED reserves rights for deletion of any component on its own discretion prior issuance of LOI. However, for financial evaluation, the consolidated project cost quotations shall be considered.Rejection criteriaBesides other conditions and terms highlighted in the Tender Document, bids may be rejected under following circumstances:General Rejection CriteriaConditional Bids;If the information provided by the Bidder is found to be incorrect / misleading / fraudulent at any stage / time during the Tendering Process;Any effort on the part of a Bidder to influence the bid evaluation, bid comparison or contract award decisions;Bids without signature of person(s) duly authorized on required pages of the bid; Bids without power of attorney/ board resolution.Pre-Qualification rejection criteriaBidders not complying with the Eligibility Criteria given in this TenderFailure to furnish all information required by the Tender Document or submission of a bid not substantially responsive or clarification sought by TRIFED is not adequately addressed and complied by the bidderTechnical rejection criteriaTechnical Bid containing commercial details;Revelation of Prices in any form or by any reason before opening the Commercial Bid;Failure to furnish all information required by the Tender Document or submission of a bid not substantially responsive to the Tender Document in every respect;Bidders not quoting for the complete scope of Work as indicated in the Tender Documents, addendum (if any) and any subsequent information given to the Bidder;Bidders not complying with the Technical and General Terms and conditions as stated in the Tender Documents;The Bidder not confirming unconditional acceptance of full responsibility of providing services in accordance with the Scope of work and Service Level Agreements of this tender.Each bidder should offer/ quote single make and models against all items. Bidder quoting multiple make and models in their technical bid will lead to mercial Rejection CriteriaIncomplete Price Bid.Price Bids that do not conform to the Tender’s price bid format;If there is an arithmetic discrepancy in the commercial Bid calculations the TRIFED may consider rectifying the same. If the Bidder does not accept the rectification, then their bid may be rejected.Scope of Work The major scope of work for the empaneled partner for operating the warehouse and e-Market Place would be as follows:Design, Develop & Implementation Tribes India E Marketplace with Mobile apps (IOS/Android) with ecommerce operationsThe agency shall design, develop & implement Tribes India E marketplace with mobile apps as mentioned in the section 2.1. The different modules in Tribes India E marketplace retail platform and mobile application shall include below modules and functionalities. This list in indicative in nature and not exhaustive.Product Management: Addding/editing/deleting product detailsProduct Name, description, SKU, Quality, Grade, processing, any testing details etcCapturing high quality Images of Products.Tagging of the product: Related Products, Product categoryUploading videos of processing, extracting, source etc.Ad-on ProductsProduct DetailsProduct AttributesCreation of Product Attributes e.g. Small, medium, large etcUnit of product e.g. per piece, per kg, per ton, per dozen, per meter, per litre etcOrder ManagementPlacing OrderAdding/Editing/Deleting items into shopping cartViewing Shopping cartCreation of order with Items details, price details, offers, discounts, shipping, taxes, delivery etc.Listing of orders for buyers & suppliersOrder status managementDelivery TrackingCalculation of Delivery feeShipping and delivery statusPackagingGeneration of packaging slip with delivery address, bar code etcInvoicingBill generationHSN code wise GST calculationOrder CancellationRefund & Return ManagementSeller & Buyer ManagementOnline form for registration as supplier and buyer. Email & Mobile Verification through OTP.Capturing Contact details e.g. phone, email, social media etc.Capturing the nature of business e.g. categories of products, packed material, raw material etc.Verification of the supplier or moderation.Profile Management: the field of Seller profile data and buyer profile data should be editable.Change Password: there should be facility to change the passwords for buyers and sellers.Forgot Password: there should be facility to retrieve the passwords for buyers and sellers.Buyer secure login.Billing Details management.Multiple shipping addresses details management, Capturing default address to ship products.Personalization information e.g. interested products, searched products, frequent visitor, interested in getting notifications by email/SMS using AI and Big Data.Facility for the users to provide feedback pertaining to the portal/ user experience.Coupons and DiscountsDiscounted priceDiscount by percentageDiscount on shippingDiscount by CouponCoupons managementCreation, validity, applied for products, usage limit etc.Campaign managementLoyalty Points management.Social media marketing & integrationIntegration with Realtime System Driven Inventory Management System & Shipping VendorFlat delivery rate, Size wise delivery, Weight wise delivery, Free delivery.PIN code wise delivery check.National & International shipping.Inventory Management.Setting up initial inventory.System driven inventory updation.Showing in Stock/ out of stock items.Facility to provide Inventory Threshold alerts.Implementation of real time system driven integration with Warehouse Management SystemProduct Cataloguing:Indexing products into specific or relative categoriesFast search and retrieval mechanismProduct Listing with limited and most useful information e.g. Product Name, short description, Images, ratings, price, discount, offer, stock details, share by social media, add to cart etc.Related products, add-ons, Recently Viewed ProductsSimilar product sold by other suppliersAdding to compareAdding to Wish list – notification to buyer in case offers are being provided on wish listed items.Filtration option on multiple specificationsSorting option for ascending/descending by price, discount, Rating etc. Rating & Review Management:Product Specific ratingsProduct specific ratings & reviews by the original buyersOn delivery of product initiation of the reviews request to buyerShowing consolidated rating in respect of the productShowing listing of the rating and reviews by the buyersSupplier Specific RatingsCollection of rating & reviews specific to supplierShowing consolidated & listing of feedback of the customers against the suppliers.Email and SMS Integration.Backend Admin Panel & Dashboard with Analytics.Customized Reporting with export option.Integration with logistic/shipping partner.Any future integration with third party ecommerce platforms.Android & IOS Mobile Applications.Integration with Payment Gateway Provider.Integration with third party ecommerce platforms like amazon, flipkart, Snapdeal etc.AI Based analytics and reporting with insights & forecasting.Policy and Licensing approvals for Global markets.Search Engine Optimization on major search engines.Social Media Optimization.Cloud Hosting and Management.Customer Care/ Helpdesk Operations.Implementation of Fully Integrated Point of Sale (POS) Retail shop module with Tribes India E Marketplace and System Driven Realtime Inventory Management System for all TRIBES India Retail shops.Content management missions ManagementPer transaction (order or auction)For addition of each supplierFor addition of products beyond a limitMarketing & PromotionsCreating & Sending Newsletters to group of users (Buyer / Seller).Creating Different Coupons for Offers / Promotions (Buy One Get One Free, Buy Two Get One Free etc.)Creating Coupons for selected Users or Group of Users with maximum usage.Tracking and reporting coupon usage.Offering Free Shipping on Order Value greater than x amount.Showing recently viewed and similar product.Banner Ad Management.Ad slots management.Creation of banner ads of internal suppliers or external users.Online booking of ad slots.Linking of ads with specific product etc.Scheduling & displaying the ads as per schedule of defaults.SEO & SMO ManagementSearch Engine Optimization.On page Optimization to increase ranking in search engines.Off page Optimization to increase ranking in search engines.Social Media redirection should be provided on all pages wherein user / visitor is redirected to TRIFED’s social media (Facebook / Twitter / YouTube etc.) accounts.Sharing Info graphics to increase traffic and user base.Functionalities towards the implementation of Drop Shipping Module.Tribes India Ecommerce OperationsThe successful bidder for this project has to support TRIFED in running ecommerce operations for Tribes India E Marketplace which will include below points. This list in indicative in nature and not exhaustive.Order Management.Dealing with Order pendency and fulfilment.Daily reporting to Regional Office and Head Office about order status.Returns & Refunds processing.Product promotions to current customers.Subscription-based frameworks.Offering free shipping or other delivery options.Creating urgency sales (limited time or limited stock sales).Highlighting reviews or customer ratings on the ecommerce site and in email marketing messages.Offering exclusive items to exclusive customers to build loyalty.Using visual styling and professional photography for social media branding.Creating an offline and/or in-store experience for online customers.Optimizing product descriptions and website SEO.Following up with shipping and logistics partner.Analysing & interpreting sales and customer data.Supply chain management of the stock.Client Relationship management.Cataloguing & product display.Finance & Reconciliation of the account.The agency shall also be responsible for replacing all the existing POS infrastructure across all TRIFED Stores and Warehouses and shall also be responsible for implementation of new POS solution across all Stores and warehouses wherever ponent 2: SITC of Hardware / System SoftwareThe successful bidder will do a site survey and submit a gap analysis report with respect to system hardware / system software within 2 weeks of signing the contract.Bidders must submit the hardware Requirements to TRIFED with Gap analysis Report so that TRIFED may arrange to procure the requested hardware resources for smooth operations.Bidder shall be responsible to supply the software as per approved gap analysis report within 30 days from date of approval of gap analysis report. All the necessary hardware to run the operations except cloud infrastructure shall be provided by TRIFED. The bidder shall share the requirements within 2 weeks of signing the ponent 5: Finance, Reconciliation of Orders & Payment?The successful bidder shall prepare and maintain the sales ledger of the orders and the payment received against respective orders, keeping separate registers for COD and for goods returned. Reconciliation of orders & payments need to be done on weekly basis.The successful bidder shall prepare and maintain the accounts of the orders and the payment smade against respective orders for the respective seller accounts. Reconciliation of orders & payment, preparing settlement reports of the orders & payment made to the sellers against their respective orders shall be done by the successful agency. The component would include (but not limited to) the following components:Merchant billing panel Invoice generation GST reportTCS reportCOD updation and reconciliation in systemDaily paid order reportThe finalization of all the reports and their respective formats will be approved by TRIFED upon final discussion with the Technical ponent 6: Digital Cataloguing Digital Cataloguing & Uploading involving digital catalogue of products including photography, editing, content writing, uploading on ecommerce website. Items that are phased out will need to be removed; new items will have to be added to the system along with their inventory details, description and required meta details. This shall ensure catalogue on the online store along with its updated inventory is efficiently managed. Infrastructure required for photo shoot like camera, tripod, photo studio etc. shall be borne by the agency. The digital cataloguing component should include (but not limited to) the following tools:Image tool - (image drive, FTP)Catalogue dashboardCategory specific format with mandatory fields.Major KPIS of the Bidder should be:End to end order processing.Stock and inventory keeping & management.Packaging of products.Handling of any fragile items like glass, paintings, silk etc. with utmost care.If any significant damage is cause to the property, items or any such assets provided by TRIFED, the bidder shall be responsible and will be penalized as per actual basis.Bidder shall ensure timely reporting of any leakage, physical damage, cracks or issues related to any of the assets provided by TRIFED which may impact business operations.Transitions of any types or resources done by bidder during the operations shall be taken care of smoothly without any impact on business.Bidder must ensure weekly, fortnightly and monthly reporting for analysis of progress on emarketplace by TRIFED. The format of required reports may be finalized in discussion with TRIFED.Order processing & Stock Handling is the primary KPI however, secondary KPIs will be finalized in consultation with ponent 4: SITC of Complaint Management System (CMS)Selected bidder shall be responsible for SITC of complaint management system / customer relationship management system which would be further integrated with existing e-MarketplaceThe selected bidder shall be responsible for handling of fully functional contact centre including (but not limited to) the following tools:Ticketing ToolLive Chat ToolSMS Text SupportEmail SupportCRM ToolTelephony Support Tool (IVR and Calls- Inbound & Outbound)Intranet pages/shared drives for training knowledge transferQuality Assurance?ToolsTechnical Specification of the Solution and Advisory to the biddersThe successful lead bidder shall check the following technical specifications before submission of the bids:The proposed E Marketplace platform shall be integrated with WMS and RIS as a unified single solution.The agency shall deploy the required manpower in TRIFED Head Office and designated TRIFED Regional offices for the project duration.The bidder shall be responsible for reconciliation of legacy data items which includes SKU data. The agency shall have to support in transferring the legacy data from existing RIS software to the new application.The bidder shall have to take over the current ecommerce operations in TRIFED.The Tribes India E Marketplace shall not be designed on open source platform but will have to be developed on Enterprise solutions like Adobe Magento etc.The bidder shall be responsible for design and development of online dashboards and reporting platforms using standard analytical tools for monitoring and evaluation of current operations.The reporting formats and dashboard elements shall be finalized after selection of agency or during the SRS stage.The E Marketplace web application shall directly be in sync with the E Marketplace mobile applications developed for Android and ios Platforms.TRIFED reserves the right to add or remove any component in above mentioned scope of work during SRS discussion and the agency shall have to abide by the same.The bidder shall procure the ecommerce enterprise platform license in the name of TRIFED and post successful completion of the project the license along with the developed platform shall be handed over to TRIFED with each asset, data and information related to the same.Realtime Inventory Management System & Operations:The RIS will include following set of components and features which will be implemented as a fully integrated system with Tribes India E Marketplace and Warehouse managemen.t system:Mapping of Inventory with Centralized WMS.Mapping of attributes of each SKU.Stock Inventory management and reconciliation with RIS.Barcoding & Scanning.Customized Reports Generation with Email and SMS Integration.Sales & Purchase.Accounting with GST and other tax reconciliation with other Finance Modules.Shipping of products.Discounting Policy & Campaigns.Demand Forecasting.Integration with Warehouse Management System, Tribes India E Marketplace & Commodity Portal.Automated Replenishment with Threshold alerts via Email and SMS.Buyer and Seller Management.Managing Stock in- Stock Out.Real time System Driven Inventory Management.RIS Implementation with Cloud Hosting & management Tribes India Warehouse Management System and Operations:This will include following set of components which will be fully integrated with Tribes India E marketplace along with the RIS as a single unified system:Reconciliation of legacy data.HOTO of Operations.Gap Analysis and As-is To-Be report for Warehouse Management & Operations.SITC of Hardware & Software for WMS.Integration of WMS with Tribes India E Marketplace and Commodity Portal.Integration of WMS with Logistics & Shipping Partner.Cloud Hosting and Management.Stock & Inventory Keeping management.Inventory Tagging & Reconciliation.Deployment of Manpower for Warehouse Management Operations in all the 14 TRIFED Regional Offices.Storage Handling, Processing, Packaging, Record Keeping & MIS.Audit & Inventory Operations.Attendance Management in Warehouse.Finance, Reconciliation of Orders & Payments.Merchant Billing Panel.Invoicing.GST Reconciliation.TCS Report.Daily paid Order report.Digital Cataloguing: Image Tool & Catalogue Dashboard.Customer Support/Helpdesk Operations.Integration of all 14 Warehouses and all the Tribes India stores across India with WMS, E Marketplace and Commodity Portal.Cloud based implementation and management.Implementation of Drop Shipping Module.The bidder shall manage the products received by the sellers at regional offices. Agency shall store the products in adequate way to ensure damage free product storage & management. The agency shall maintain detailed in and out documentation of the products received & returned to sellers.Responsibilities of the agency include processing of orders placed through Marketplace Tribes India portal, order management and dispatches, ensuring quick delivery, packaging and dispatch of the products. The bidder will coordinate with logistics’ company to dispatch the products. Any goods that are returned will also get processed through bidder deployed at regional offices. The agency shall ensure timely shipment and tracking of the products dispatched to the customers.The Warehouse Management System (WMS) Component is to be implemented across all ROs/Warehouse/Shops across India for TRIFEDThe WMS should be flexible enough to integrate with external or third-party systems. The bidder is required to provide a plug and play (out of box) solution with minimal customization. The WMS should include feature with respect toSecurityAdoption and enforcement of robust security policies Adherence to the e-Security risk assessment and management framework guidelines recommended by Dept. of IT, Government of IndiaApplication securityEffective password policy enforcement and management.Application specific authorization with role-based access control.Online user registration and self-service capabilities.Exception detection with effective exception handling, propagation of error information and error logging capabilities.Web content filtering solution.Protocol security – Use of secured protocols (SSL, SSH).Data securityAdoption and enforcement of data classification policies.Effective database security and access control.Encryption of sensitive data in the database.Audit trail for specific features and log.Data backup and archival (part of hosting environment).Cloud Infrastructure security-For Hosting (part of hosting environment/)Perimeter security technologies e.g. enterprise firewalls, network intrusion detection solutionAnti-virus and anti-spam services.Adoption of periodic vulnerability assessment & testing process.The agency must adopt and choose the suitable cloud service at the time of enhancement and implementation as per the required uptime which is 24/7/365.Quality of ServiceAvailability & Reliability (part of hosting environment).High redundancy and failover mode - Redundancy in servers with use of load balancers, and clusters across web server, application server and database server level can ensure a high availability environment.Backup and recovery procedures.Failure detection with real-time monitoring and management.Scalability Adequate infrastructure capacity sizing to accommodate current and future growth (part of hosting environment).Horizontal scaling to achieve high redundancy (part of hosting environment).Vertical scaling by increase capacity and processing power (part of hosting environment).Adoption of layered and modular architecture design.InteroperabilityAdoption of SOA based interoperability standards and techniques for effective information sharing.PerformanceWeb caching techniques, effective session management, use of pool shared resources (connection pool, object pool, thread pools).Cloud Infrastructure Details:The agency must provide the related technical architecture document related to the hosting of the applications on third party cloud environment.This will include all the details related to the scalability, load bearing capacity and other details related to the cloud environment.Perimeter security technologies e.g. enterprise firewalls, network intrusion detection solution.Anti-virus and anti-spam services.Adoption of periodic vulnerability assessment & testing process.The aforementioned functionalities to be executed along with submission of necessary migration manuals and documentation by the agency to TRIFED.Any other functional requirement related to supply chain, logistical management and warehouse management with respect to TRIFED’s current process lifecycle such as inventory management, nearing sold out calculation for re-order level, nearing expiry etc. will be discussed thoroughly with the successful agency at the time of empanelment. The agency is required to comply with all these requirements with their WMS.Inward: The agency shall receive the products by sellers at the warehouse. Entries will be made in to RIS platform provided by TRIFED. Agency shall also confirm / issue acknowledgements of receipt of the products/materials to TRIFED in agreed format. Quality check (QC): Agency shall do the QC and complete the documentation. The products which fail the Quality Check will have to be returned/exchanged to the respective seller within stipulated time frame as per the instructions of TRIFED.? Storage: Agency will store the material as per the guidelines provided by TRIFED in the WH at designated areas and will ensure damage free storage. Methods such as Differential Storing Mechanism, Inventory Sorting based on similar product sorting, FIFO/LIFO, nearing expiry etc will have to be undertaken.Processing: Agency will process the orders which will cover picking from the bin, basic QC, packing, labelling etc. Packaging: Packaging material will be provided by TRIFED.Outward: Agency will hand over the shipments to the assigned couriers. RTO and return Handling: Agency will receive the returned items and do the proper QC before storing it again and store accordingly.Record keeping and MIS: The Agency would be responsible for developing an integrated MIS for TRIFED. This MIS will comprise of daily, weekly or monthly reports along with some High-Level Dashboards consisting of primary KPI parameters for Top Level Management.Audits and Inventory count: Inventory audits will be carried out with TRIFED team as and when required. Expired/Damaged Inventory ManagementDefining Single Entry/Exit to WarehousesIntroduction of Biometrics for the warehouse staffThe bidder shall ensure all queries raised by customer, including complaints, product replacements, order [Including placed online] related grievance will be solved by them. The bidder will use email, phone, Chat Bot, WhatsApp etc. as a medium to solve customer queries. The customer visiting the website must provide great user experience as per industry standards. Any enquiry or lead of the products must be answered & fulfilled ponent 1: HOTO of Operations & Deployment of Manpower: The successful bidder will be required to deploy required manpower (as mentioned in clause 7.1.1) at the time of signing of contract.Note- number of resources can be increased and decreased upon further discussion with the agency by TRIFED after empanelment of the agency.The ownership of the whole facility shall be handed over by the bidder after end of the contract plus extension period, if any (to be calculated from the date of signing of contract).The successful bidder shall hand over the complete facilities of TRIFED in good running condition and supported by reports, documents, updates/upgrades, record pertaining to software’s for networking equipment, security solutions, operating systems, Help/Service Desk, tools deployed for service level management, facility management, configuration management, etc. The successful bidder shall also provide complete inventory record of all the equipment including necessary tools installed and operational along with their maintenance record at the time of transfer of the project. The said inventory record shall be generated through asset management control tools.The successful bidder shall comply with all other requirements as may be prescribed under Applicable Laws to complete the divestment and assignment of all the rights, title and interest of the successful bidder in this project free from all Encumbrances absolutely and free of any charge or tax to TRIFED or its nominee.The liabilities of the successful bidder for the said project shall not be transferred to the bidder or TRIFED and the successful bidder shall be fully responsible for any litigation arising out of it at any time before or after the transfer.Project TimelinesThe initial contract will be awarded to the selected bidder for 01 years with 01-year extension based on the performance.Implementation PeriodS.No.ActivitiesTimelinesSupply, Installation, Testing and Commissioning (SITC) of requisite hardware/cloud infrastructureT1+15 daysDesign, Development, Testing & Commissioning of Integrated Warehouse & Realtime Inventory management system with legacy data cleaning, grouping and reconciliation T1+30daysDesign, Development & Implementation of Tribes India E Marketplace integrated with WMS & RIST1+60daysSupply, Installation, Testing and Commissioning (SITC) of Complaint Management System / Customer Relationship Management SystemT1+75 daysUAT, Go Live & O&M (T2)T1+ 90daysNote: T = Date of Issuance of LOIT1= T+ 2 weeksT2= O&M Start DateOperation and Maintenance (T2)S.No.ActivitiesTimelinesDeployment of Manpower at HOT1+30 daysDeployment of Manpower at all Warehouses & ROsT2+15 daysCompletion of HOTOT2+30 daysFinance, Reconciliation of Orders & PaymentT2+7 DaysDigital CataloguingT2+07 daysContact Centre operations/CRMST2+07 daysEcommerce, WMS and RIS Operations12 Months from Go-LivePayment Terms Implementation period: The payments will be made linked to deliverables.S.No.ActivitiesStageTimelinesPaymentsSRS Approval and FinalizationSRS ClosureT1+ 30 Days10% of Total Project ValueSupply, Installation, Testing and Commissioning (SITC) of requisite hardware/cloud infrastructureDelivery and Power-on self-testT1+45 days20% of overall cost of Activity 2. UAT30% of overall cost of Activity 2. Go-live50% of overall cost of Activity 2.Development, Implementation & Maintenance of Integrated Warehouse & Realtime Inventory management system with legacy data cleaning, grouping and reconciliationSITC and Commissioning with legacy data integrationT1+90 days20% of overall cost of Activity 3. UAT30% of overall cost of Activity 3. Go-live50% of overall cost of Activity 3. Design, Development & Implementation of Tribes India E Marketplace integrated with WMS & RISDesign, Development & Integration with WMS & RIST1+120 days20% of overall cost of Activity 4.UAT30% of overall cost of Activity 4.Go-live50% of overall cost of Activity 4.Operations & Maintenance and Miscellaneous O&M of E Marketplace, WMS and RIS30 days from go LiveBi-Monthly basisOperation and Maintenance S.No.ActivitiesTimelinesPaymentsDeployment of Manpower at HOT1+30 daysPayment against deployed manpower on bi-monthly basisDeployment of Manpower at all WarehousesT2+15 daysCompletion of HOTOT2+30 daysN/AFinance, Reconciliation of Orders & PaymentT2+7 DaysPayment against deployed manpower on bi-monthly basisDigital CataloguingT2+07 daysPayment to be made based on acceptance of number of catalogues. Starting from 1000 cataloguesContact Centre operations/CRMST2+07 daysEcommerce, WMS and RIS Operations12 Months from Go-LivePayment to be done on bi-monthly basisPenaltiesImplementation PeriodS.No.ActivitiesTimelinesPenaltiesSupply, Installation, Testing and Commissioning (SITC) of requisite hardware/cloud infrastructureT1+45 days0%>T1+45<T1+605%>T1+6010%Development, Implementation & Maintenance of Integrated Warehouse & Realtime Inventory management system with legacy data cleaning, grouping and reconciliationT1+90 days0%>T1+90<T1+1055%>T1+7510%Design, Development & Implementation of Tribes India E Marketplace integrated with WMS & RIST1+120 days0%>T1+120<T1+1355%>T1+13510%Note: T = Date of Issuance of LOIOperation and Maintenance S.No.ActivitiesTimelinesPenaltiesDeployment of Manpower at HOT10%T1+7 days5% (against each manpower)>T1+7 days10% (against each manpower)Deployment of Manpower at all WarehousesT1+07 days0%>T1+07<T1+155% (against each manpower)>T1+1510% (against each manpower)Completion of HOTOT1+15 days0%>T1+15<T1+305% (against each manpower)>T1+3010% (against each manpower)Finance, Reconciliation of Orders & Payment Order ProcessingStock HandlingFinance Reconciliation>90% Order Processing, Stock Handling & Finance Reconciliation0%>80%<90% Order Processing, Stock Handling & Finance Reconciliation5%<80% Order Processing, Stock Handling & Finance Reconciliation10%Digital Cataloguing (to be measured on weekly basis with respect to 3000 catalogues)Note: penalties will be calculated based on the number of products available to be digitized>2500 catalogues digitized0%>2500<2000catalogues digitized5%<2000 catalogues digitized10%O&M, Contact Centre operations/CRMS>90%Responses within 1 min.0%<90%>70%Responses within 1 min.5%<70%Responses within 1 min.10%TerminationTotal penalty to be levied on the successful bidder shall be capped at 10% of the total annual contract value. TRIFED shall have the right to invoke termination of the contract in ANY of the following cases:If the overall penalty applicable in any 2 consecutive quarters during the annual contract period is 10% in each quarter.If during the annual contract period, overall penalty applicable for 4 quarters is 10% in each quarter.Approved planned down-time shall be excludedIf the bidder will not achieve the performance benchmark for 3 consecutive months with efficiency of 80%, TRIFED may terminate the contract.If any serious behavioural issues/lapse is reported, TRIFED shall reserve the right to terminate the contract.In case of termination of contract, TRIFED shall forfeit the Performance Bank Guarantee and may blacklist/debar the firm.AnnexuresAnnexure-1 Format for information about the Firm and its experienceS. No.Particulars DescriptionName:Address of the Bidder: Phone nos.: Fax no. (a) Registered office(b) Administrative OfficeNature of constitution of Bidder (Whether individual, Partnership, form or company registered under companies Act) Enclose certificate, MOU, AOA, Partnership Deeds, etc.Name and address of the proprietor/ partner/ DirectorName of authorized signatoryPhone no.Mobile no. Name of the Firm (with seal): Signature of Authorised signatory:Name of the Authorised signatory: Address: Phone no.: Mobile no.: Fax no.: Date: Annexure-2Details of similar type assignments undertakenSr. No.Name ofClientCountry/ StateWork isPerformedProject DescriptionProject Start Date & End Date Project ValueName of the Firm (with seal): Signature of Authorised signatory:Name of the Authorised signatory: Address: Phone no.: Mobile no.: Fax no.: Date: Annexure-3Details of Experts to be engaged at TRIFED head office & Regional officesLocation of the ExpertName of the ExpertDate of Birth Languages Known Brief ProfileEducational Qualifications:School, college and/or University AttendedDegree/certificate or other specialized education obtained Date ObtainedEmployment Record:PeriodEmploying Organization & Title, Employer Contact Information for ReferenceCountrySummary of activities performed relevant to the assignment during the employment period Members in Professional Associations and Trainings Undertaken: Adequacy for the assignment: Reference to Prior Work/Assignments that Best Illustrates Capability to Handle the Assigned TasksName of Project:Client:Time Period:Position Held:Activities Performed: Name of Project:Client:Time Period:Position Held:Activities Performed:Name of Project:Client:Time Period:Position Held:Activities Performed:Name of Project:Client:Time Period:Position Held:Activities Performed:Name of Project:Client:Time Period:Position Held:Activities Performed:Name of Project:Client:Time Period:Position Held:Activities Performed:Expert Contact Information: E-mail- Phone- Certification:I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience. I understand that any misstatement or misrepresentation described herein may lead to my disqualification or dismissal by TRIFED. Name of Expert Signature Date Name of the Firm (with seal): Signature of Authorised signatory:Name of the Authorised signatory: Address: Phone no.: Mobile no.: Fax no.: Date: Annexure-4Format for Financial Bid Application Form (Financial Bid)(To be submitted in a sealed envelope separately. Any application mentioning details about the financial bid in the technical proposal will be rejected)S.No.DescriptionUnitsRate per Unit Per MonthTotal CostManpower/ResourcesProject Manager01Supply Chain Lead02Quality Assurance Expert02Others 05Analyst to be deployed at each warehouse of TRIFED14Account Officer for Finance, Reconciliation of Orders & Payment06Ecommerce Expert15Hardware, Software & Cloud InfrastructureSupply, Installation, Testing and Commissioning (SITC) of requisite hardware/Cloud Infrastructure 01Development, Implementation & Maintenance of Integrated Warehouse & Realtime Inventory management system with legacy data cleaning, grouping and reconciliation01Design, Development & Implementation of Tribes India E Marketplace integrated with WMS & RIS01Design, Development & Implementation of Tribes India E Marketplace integrated with RIS along with legacy data cleaning and reconciliation 01Operations & Maintenance01Digital Cataloguing (for 5,000 items)10MiscellaneousTotal CostTotal cost (in words)Name of the Firm (with seal): Signature of Authorised signatory:Name of the Authorised signatory: Address: Phone no.: Mobile no.: Fax no.: Date: Note: Hardware mentioned in Points 6.1 to 6.4 are indicative in nature. However, the final bill of material shall be decided prior to issuance of Signing of Contract.If any hardware and software missing in the above-mentioned Bill of Material, may be included in the financial proposal and cost for the same shall be quoted accordingly Annexure 5The format of Performance Bank Guarantee:PERFORMANCE GUARANTEERef: ------------------------------------------Bank Guarantee No:Date:ToManaging Director,Tribal Cooperative Marketing Development Federation of India (TRIFED)NSIC Business Park, Okhla Phase III, Okhla Industrial Area, New Delhi, 110020Against contract vide Advance Acceptance of the Tender No. ________________ covering “Appointment of Firm for Running Operation of Trifed E-Marketplace for Tribal Products” (hereinafter called the said 'contract') entered into between TRIFED, Ministry of Tribal Affairs, (hereinafter called the Purchaser) and M/s. , a Company incorporated under the Companies Act, 1956 and having its Registered Office at ..................................................(hereinafter called the Bidder) this is to certify that at the request of the Bidder we (name of the Bank / Branch .........................................................) a body corporate constituted under the Banking Companies [Acquisition and Transfer of Undertakings] Act, 1970 and having its, Registered Office at................................................................................................... and a branch office at....................................................................are holding in trust in favour of the Purchaser, an amount of Rs (Rupees...........................................................................only) to indemnify and keep indemnified the Purchaser against any loss or damage that may be caused to or suffered by the Purchaser by reason of any breach by the Bidder of any of the terms and conditions of the said contract and/or in the performance thereof. We agree that the decision of the Purchaser, whether by any breach of any of the terms and conditions of the said contract and/or in the performance thereof has been committed by the Bidder and the amount of loss or damage that has been caused or suffered by the Purchaser shall be final and binding on us and the amount of the said loss or damage shall be paid by us forthwith on demand and without demur to the Purchaser.We (Name of the Bank /Branch)further agree that the guarantee herein contained shall remain in full force and effect during the period that would be taken for satisfactory performance and fulfillment in all respects of the said contract by the Bidder i.e. till hereinafter called the said date and that if any claim accrues or arises against us (Name of the Bank /Branch) by virtue of this guarantee before the said date, the same shall be enforceable against us .........................(Name of the Bank/Branch) notwithstanding the fact that the same is enforced within six months after the said date, provided that notice of any such claim has been given to us .....................(Name of the Bank/Branch) by the Purchaser before the said date. Payment under this guarantee shall be made promptly upon our receipt of notice to that effect from the Purchaser.It is fully understood that this guarantee is effective from the date of the said contract and that we........................ (Name of the Bank /Branch) undertake not to revoke this guarantee during its currency without the consent in writing of the Purchaser.We undertake to pay to the Purchaser any money so demanded notwithstanding any dispute or disputes raised by the Bidder in any suit or proceeding pending before any court or Tribunal relating thereto our liability under this present bond being absolute and unequivocal.The payment so made by us under this bond shall be a valid discharge of our liability for payment there under and the Bidder shall have no claim against us for making such payment.We(Name of the Bank / Branch) further agree that the Purchaser shall have the fullest liberty, without affecting in any manner our obligations hereunder to vary any of the terms and conditions of the said contract or to extend time of performance by the Bidder from time to time or to postpone for any time or from time to time any of the powers exercisable by the Purchaser against the said Bidder and to forebear or enforce any of the terms and conditions relating to the said contract and we,(Name of the Bank / Branch) shall not be released from our liability under this guarantee by reason of any such variation or extension being granted to the said Bidder or for any forbearance by the Purchaser to the said Bidder or for any forbearance and or omission on the part of the Purchaser or any other matter or thing whatsoever, which under the law relating to sureties, would, but for this provision have the effect of so releasing us from our liability under this guarantee.This guarantee will not be discharged due to the change in the constitution of the Bank or the Bidder. Notwithstanding anything contained herein:i) Our liability under this Bank Guarantee shall not exceed of Rs............................... (Rupees in words only). ii). The Bank Guarantee shall be valid up to; and;iii) We........................................... (Name of the Bank / Branch) are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before XX/XX/XXXXAuthorised Signatory of the BankSignatureFull name/designation/ Address of the official and dateWITNESS NO. 1SignatureFull name/designation/ AddressWITNESS NO. 2SignatureFull name/designation/ AddressAnnexure 6Undertaking on Total ResponsibilityTender Ref._______________________Date: To:Managing Director,Tribal Cooperative Marketing Development Federation of India (TRIFED)NSIC Business Park, Okhla Phase III, Okhla Industrial Area, New Delhi, 110020Dear Sir,Sub: Self certificate regarding Total ResponsibilityThis is to certify that we undertake total responsibility for the successful and defect free operation of the proposed Project, as per the requirements and terms and condition of the RFP for Supply, Installation, Commissioning & Maintenance of Wi-Fi, LAN, Hybrid Telephony and Surveillance Work at TRIFED.Thanking you,Yours faithfully(Signature of the Authorized signatory of the Bidding Organisation) Name:Designation:Date:Seal:Business Address:Annexure 7Declaration that the bidder has not been blacklisted/debarred(To be submitted on the Letterhead of the responding agency)Tender Ref. __________________________________ Date:To,Managing Director,Tribal Cooperative Marketing Development Federation of India (TRIFED)NSIC Business Park, Okhla Phase III, Okhla Industrial Area, New Delhi, 110020Sub: Self Declaration of not been blacklisted/debarred in response to the RFP <<****>>Dear Sir,We confirm that our company, , is not blacklisted/debarred in any manner whatsoever by any of the State/UT and/or central government in India on any ground including but not limited to indulgence in corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice as on date / / .Place:Bidder’s Company Seal:Authorized Signatory’s Signature:Authorized Signatory’s Name and Designation:Note: The Bidder shall necessarily provide a copy of Board resolution/‘Power of Attorney’ authorizing the signatory for signing the Bid on behalf of the Bidder in its Pre-Qualification Bid. ................
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