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FAQ for Providers What are the 6 types of providers that can enroll in the Discovery your Provider (DyP) portal?Individual ProviderGroup ProviderProvider Enrollment ManagerFacility ProviderOrdering/Referring/Prescribing ProviderPharmacy Who is considered an Individual provider?Health care practitioners who bill/submit claims/receive payments from Medicaid directly. Individuals merge doctor practice and business entity features.Who is considered a Group provider?This type of provider consists of two or more health care practitioners, whose practice is incorporated under the same tax identification number, a Federal Employer Identification Number (FEIN). Who is considered a Provider Enrollment Manager?This type is supposed to be representative of one or more Individual or Group / Entity providers. Provider Enrollment Manager’s apply for enrollment (including appeals and change of circumstance).Who is considered a Facility provider?A facility that provides services to people who are participants in the Wyoming Medicaid program. Who is considered an Ordering/Referring/Prescribing provider?A provider type that does not participate (for billing purposes) with Medicaid, but may order, refer or prescribe to Medicaid members and may be listed as an (ORP) on claims submitted to DMAS for payment.Who is considered a Pharmacy provider? A provider type that dispenses medications or durable medical equipment to Medicaid members who are participants in the Wyoming Medicaid Program. How do I enroll using the DyP provider portal?To start using the DyP Provider Portal click the sign in/register button in the upper right corner. A screen will pop up, fill out the screen/form. Upon completion, go to your email (that you registered with) and click on the link in your email. This will bring you to a confirmation screen. From there the system will take you back to the log in page where you will be able to log in for the first time. I didn’t receive an email verification link for my account. What should I do?The Wyoming Medicaid provider enrollment portal (DyP) does not support browsers that have third-party cookies disabled. Please re-enable this in your browser settings in order to utilize the DyP portal. How do I change my password on the portal?To change your password, go to the menu found under your email address in the top right corner. Click on “Change Password”. How can I enroll multiple providers? If you are responsible for enrolling multiple providers within DyP, select the Provider Enrollment Manager enrollment type. This selection will allow you to utilize one email address for multiple providers. What does a data change request mean?This means that an internal user has made a data element change on their enrollment or change of circumstance and is requesting the provider to confirm or discard the change. The provider can do this by clicking on the notification link at the top of the page or they can navigate to the request details page. There they will click confirm or discard and then click submit. I’m already enrolled in DyP, but I need to make some updates to my account. How do I complete those?You will need to log into your DyP account and select Change of Circumstance (CoC) from the banner at the top of the dashboard. Then click on the add change of circumstance button. From there you will select the elements you wish to update. Do I have to complete a W-9?All new pay-to providers must complete a W-9 and provide banking information (a voided check or bank letter). In addition, a W-9 must be completed again if any of the following changes occur:Tax IDBanking informationAddressTax classificationNameWhat is the password policy for providers? Possible question from providers why won’t they accept my password?Did you meet the password policy which states you must have a minimum password length of 8 characters must not contain the user’s account name or parts of the user’s full name that exceed two consecutive characters, require at least one uppercase letter and one lowercase letter, at least one number, and at least one non-alphanumeric or special character (such as !, $, #, %), have you used the password recently (password reuse Is not permitted up to 15 times before, and lastly have you changed your password recently? The system does not allow you to change the password with 15 minutes. How can I appeal a denied application or CoC?You will need to log into your DyP account and select Appeal from the banner at the top of your dashboard. Complete the Appeal request and upload any documentation that supports your appeal request. Where can I find on the internal user portal when the provider’s revalidation is due?Search for the provider and then click on the revalidation tab. This tab will show you their next revalidation date and the number of days remaining until that date. Where can I view the messages that the provider receives on the internal portal to better assist the provider with their question?Search for the provider and then click on the Messages tab. ................
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