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JOB DESCRIPTION
JOB TITLE: Barista
RESPONSIBLE TO: Catering Manager
DATE PREPARED: March 2021
1 JOB PURPOSE
You will enjoy delivering high quality food and drink and providing an exceptional customer service. Duties will include; opening and closing procedures, preparing speciality coffee, preparing drinks, serving food items, using the till, stocking up and working alongside the catering manager to ensure a smooth service.
2 KEY RESULT AREAS
• Prepare and serve speciality coffee, tea and cold drinks to a consistently high standard, either at The Gallery café or The Garden Café.
• Manage the coffee machine and carry out continuous and preventative cleaning and maintenance, reporting any defects to the manager.
• Serve cakes and food items to a consistently high standard.
• Ensure the display counter and fridge are kept well stocked.
• Operate the till system, and mobile devices, processing credit card payments and handling cash.
• Follow checklists to maintain a clean and tidy appearance of the café before, during and after service.
• Provide great customer service, engaging with customers in a friendly, professional and efficient manner.
• Adhere to all hygiene and safety procedures.
• Any other duties as reasonably requested by the Catering Manager.
3 ADDITIONAL INFORMATION
We are committed to improving diversity and tackling systemic racism within our organisation and we expect all our employees to share this commitment and help us to achieve these goals.
Carry out all duties in accordance with our Equal Opportunities, Access, Employment and Health and Safety Policies.
4 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
E = Essential D = Desirable
|Highly proficient in using a 3 group espresso machine, making coffees to the highest possible standards including basic |E |
|latte art skills. Where needed, barista skills training and on going support will be provided by catering manager. | |
|A passion for high quality food and drink. |E |
|Commitment to delivering excellent customer service. |E |
|Performs well under pressure and thrives in a busy environment. |E |
|Confident, enthusiastic, efficient and results-driven. |E |
|A commitment to anti-racism, diversity & equality in the workplace. |E |
5 BASIC TERMS AND CONDITIONS
• 1 x permanent position working 35 hours per week on varying days, including weekends.
• 1 x permanent position working 30 hours per week on varying days, including weekends.
• There may be an occasional requirement for additional hours for which you will be paid your normal hourly rate.
• The hourly rate for this role is £8.91.
• Probationary period of 6 months.
• Notice period 1 week during probation.
• The place of work is The Hepworth Wakefield, Gallery Walk, Wakefield, WF1 5AW.
• 25 days annual leave per annum plus bank holidays (pro rata), rising by a day each year of service up to a maximum of 28 days. The leave year runs from 1 April to 31 March.
• New employees meeting the criteria will be auto-erolled into a pension scheme run by Royal London, including an employer contribution of up to 6%.
• Enhanced maternity, paternity and adoption entitlements.
• Enhanced sick pay entitlements.
• Employee Assistance Programme offering confidential support services.
• Free eye tests run by Specsavers.
• Staff discount in the shop and café.
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