Carrier Central Manual USAmazon New

NA-US Amazon Carrier Central

1. Contents

1. Contents.............................................................................................................................................................................................1 2. Overview ............................................................................................................................................................................................ 2 3. Signing up...........................................................................................................................................................................................2

3.1. Create Account ......................................................................................................................................................................... 2 3.2. Onboarding Information .......................................................................................................................................................... 3 3.3. Account Request ...................................................................................................................................................................... 4 3.4. Use Policy (User Agreement) Acknowledgement.....................................................................................................................5 4. Account Eligibility...............................................................................................................................................................................5 5. Navigation Menu ............................................................................................................................................................................... 6 6. Request ............................................................................................................................................................................................. 6

6.1. Notifications ......................................................................................................................................................................... 6 6.2. Appointment Information .................................................................................................................................................... 6 6.3. Inbound Shipment Delivery (ISD) ......................................................................................................................................... 7 7. Search ............................................................................................................................................................................................. 10 7.5. Retrieving Appointment's Proof of Delivery (POD)............................................................................................................10 8. Performance ................................................................................................................................................................................... 11 8.1. Scheduling Defects ............................................................................................................................................................. 11 8.2. Arrival Defects .................................................................................................................................................................... 11 8.3. Receive Defects .................................................................................................................................................................. 11 8.4. Suspensions........................................................................................................................................................................12 8.4.4. Reinstatement Process .................................................................................................................................................. 12 9. Account ........................................................................................................................................................................................... 12 10. Editing, Rescheduling, and Cancelling an Appointment ............................................................................................................. 13 11. Managing Errors.......................................................................................................................................................................... 14 12. Seeking Support .......................................................................................................................................................................... 14 12.1. Self-Service Chat ().............................................................................................14 12.2. Pre-Appointment Support..................................................................................................................................................14 12.3. In-Transit Scheduling Issues ............................................................................................................................................... 14 12.4. Post-Delivery Issues ........................................................................................................................................................... 14 12.5. Performance Related ......................................................................................................................................................... 14 12.6. General Support ................................................................................................................................................................. 14 13. Disputing Defects ........................................................................................................................................................................ 14 14. Appendix ..................................................................................................................................................................................... 15 14.1. Email Examples ....................................................................................................................................................................... 15 14.2. Troubleshooting Errors...........................................................................................................................................................17 14.3. Links........................................................................................................................................................................................18

NA-US Amazon Carrier Central

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2. Overview

2.1. Carrier Central is the primary portal for active carriers to view and request appointments at any of Amazon's Fulfillment Centers (FC) and monitor delivery performance. Carriers enter the details of the appointment including PO(s), pallet count, and delivery location, as well as an earliest requested delivery date. Amazon grants appointment arrival times based on soonest available from requested date/time.

2.2. To ensure fair appointment access, Carriers are expected to create appointments in confidence that they are able to deliver on the requested date and time, arrive as expected per the granted appointment, or manage in advance and not create defects. Failure to do so will result in removal from Carrier Central. Carriers are expected to seek fidelity in the accuracy of their load attributes.

3. Signing up

Visit and click "Sign Up"

3.1. Create Account 3.1.1. Fill in your name, email, and create a password. 3.1.2. Re-enter your password 3.1.3. Click "Create your Amazon account"

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3.2. Onboarding Information 3.2.1. Account Type*1 ? Select "Carrier"; Vendor accounts are no longer authorized for external use.

3.2.2. Standard Carrier Alpha Code* ? Unique two-to-four-letter code registered with National Motor Freight Transportation Association (NMFTA) used to identify transportation companies. An active SCAC is required when delivering to Amazon's .com FCs and Fresh Distribution Centers (DC).

3.2.3. Company Name* ? Legal Name or Doing Business As (DBA) name exactly as it appears within US Department of Transportation records. Best practice to copy and paste from Federal Motor Carrier Safety Administration's (FMCSA) Safety and Fitness Electronic Records (SAFER) system.

3.2.4. Contact Name* ? Appointment requestor's name

3.2.5. Contact Email* ? Provide a corporate domain email; all correspondences relating to scheduling confirmations, reschedules, cancellations, and performance updates will be relayed to this address.

3.2.6. Contact Phone* ? Provide a phone number that will enable Amazon to reach the appointment requestor relating to any necessary issues.

3.2.7. Preferred Language for Email Communication* ? Select as applicable.

3.2.8. Purchase Order Id* ? Amazon purchase order (Letters and numbers) provided as part of shipment. Purchase orders for account creation must be authentic and active orders in our system.

3.2.9. Destination FC for the above PO* ? Enter the site code (e.g., ABE2, MDW2) associated with the PO entered for 2.2.8.

3.2.10. Transportation ID ? Provide your company's USDOT Number* (number only) that matches the Legal Name and registered SCAC. USDOT Number must remain "Authorized" by FMCSA2 at all times and carried cargo reflects the carrier's ability to transport "General Freight".

3.2.11. Click "Submit" button

1 * Required fields

2 FMCSA ? Federal Motor Carrier Safety Administration, a United States Department of Transportation

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3.3. Account Request

Once your account request is submitted, the Carrier Central team will verify all information in your request and send out an email verification to the email address on the request. You must reply back directly to that email verifying you have read the Carrier Central Use Policy and agree to the terms of that policy.

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3.4. Use Policy (User Agreement) Acknowledgement 3.4.1. Read the policy

3.4.2. Click the checkbox affirming that "I have read and acknowledge the terms of the Carrier Central Use Policy"

3.4.3. Click "Acknowledge and Continue" button to submit your digital signature date-time stamp.

4. Account Eligibility

Access to a Carrier Central account (self-service) is determined by a Carrier's consistent appointment volume into FCs in conjunction to meeting delivery performance expectations. By default3, all carriers are able to request manual appointments through Low Volume case process. As a carrier actively delivers freight with a high-fidelity trend, they will be onboarded to an active account (self-service).

3 Default - a carrier an Active SCAC and authorized USDOT Number with no performance actions enabled; e.g., suspension.

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