Person Specifications



Job Title: Manager Quality Assurance and RiskDepartment:Ranga Tōpū / CorporateResponsible to:Te Pouwhakahaere Ranga Tōpū / General Manager Corporate (CFO)Purpose Statement:To oversee risk management, policy development, and audit processes on behalf of the organisation. The role holder will provide expertise, advice, support and leadership on implementation and maintaining TToH wide frameworks and which ensure the organisation has clear policy on and manages risk and compliance in delivering services. Mission:Mauri Ora ki te Mana MaoriRealising Whānau PotentialValues:Kotahitanga: We are kaupapa driven and work with each other and others to enhance Whānau potential.Whanaungatanga: We are customer/whānau driven and actively foster and form positive relationships, partnerships, alliances and connections.Kaitiakitanga: We exhibit custodianship and are stewards of our resources to advance the kaupapa.Whakamana: We are outcome focused and recognise, respect and uphold mana.Relationships:External – External Auditing Bodies, Government agencies as appropriate, Communications, Project contractors, Consultants and services, Sector Stakeholders, NetworksInternal – Executive Management Team, Trustees, TToH Staff particularly Corporate Services and Business Growth and Design, Health and Safety and Project Management, Kaiwhakahaere Matua Runanga/Committees/Groups – Audit and Risk Committee; Quality Risk Management Steering GroupVCA Role: Not a Children’s workerStructure:Refer to Structure ChartKey AccountabilitiesKaupapa Te Taiwhenua o HeretaungaContribute to the delivery of effective and integrated services as part of a team and individuallyWork with manager and colleagues in a respectful and professional manner at all times maintaining focus on the kaupapa, and doing what it takes to advance the kaupapaHave an awareness of the wider support network that TToH offers whānauUnderstand and promote all aspects of the TToH KaupapaAdhere to and apply TToH values in all aspects of TToH’s workParticipate in TToH kaupapa activities, including karakia, waiata and marae nohoTake opportunities for cultural development to advance understanding, competence and contribution to the kaupapaParticipate in TToH systems including the Management Operating System (MOS) and/or Tu Kahikatoa performance system, to maintain focus and achievement of performance deliverablesAdhere to organisational and professional quality standards and work within team to promote continuous improvement of policies, procedures and practicesParticipate in regular peer supervision and/or professional supervisionWork in a reflective manner and take opportunities for self-developmentRisk ManagementPlan, design, implement and maintain an organisation wide Risk Management framework and Quality Plan.Manage processes to carry out risk assessment which involves analysing risks as well as identifying, describing, and estimating the risks affecting the organisation.Manage processes to risk evaluation which involves comparing estimated risks with criteria established by the organisation such as costs, legal requirements, and environmental factors, and evaluate the organisations previous handling of risks.Lead the maintenance and updating of the organisations risk register required for timely, quality reporting and overall risk management, to ensure services are aware of risks relevant to their part of the organisation.Engage in processes such as implementing health and safety measures and making Business Continuity Plans (BCP) to limit risks and prepare for the impact of potential risks.Provide training and development initiatives to be delivered by self and others to assist in raising the awareness of risk management, control, compliance and quality and standards.Keep abreast of both developing good practice, and the evolving organisational needs and issues with regards to risk management and use both as inputs to enhance the risk framework to better meet the organisation’s current and future needs.Oversee, support, and coordinate the organisations Coordinated Incident Management System (CIMS) to ensure business continuity is understood and practiced.Policy Framework ManagementEnsure the organisation has a fit for purpose policy framework that is accessible, workable, coherent, and kept updated.Work with managers responsible for management and operational policy content to ensure these are updated and continue to meet the needs of the organisation.Ensure that policies and procedures are held in a central place that staff and managers can access.Quality AssuranceKeep an overview of and report on adherence to organisational policy, procedure and legislative compliance via audit results, and other data gathering mechanisms.Keep an overview of and report on the internal/external audit schedule and activity involving managers and staff responsible for services being audited.Remain informed of audit standards and other applicable legislative, regulation developments and keep managers informed of these.Work with managers to ensure services have quality plans which align with the organisations Quality Framework and Strategy.Privacy OfficerAct as Privacy Officer for organisationKeep an overview of privacy requests and provide advice to Managers and staff on how to respond to themManage requests for information where required.Manage Coronial processesProvide training to managers and staff as requiredBoard and Committee/Group SupportManage Quality Risk Management Steering Group (QRMSG) processes, including agenda, minutes, papers, and chairing when required.Provide support to and attend Audit and Risk Committee meetings (ARC).Deliver risk management reporting to QRMSG and ARC. Provide these key governance groups with analysis of critical risks, risk management performance, and insights from the wider sector.Provide support to Board on Governance Survey access.Health and SafetyWork safely and keep others safe at work, maintaining familiarity with health and safety policy and proceduresPromote and participate in health and safety, maintaining a safe workplace, and ensuring that any safety equipment is always used correctlyIn conjunction with the Health and Safety Officer oversee the development and maintenance of the Health and Safety Policies and Procedures for the Trust operationProvide guidance to Health & Safety Officer as requiredProjectsProvide support to project managers to embed quality assurance and risk into planning and design of key projects.Whānau Ora PracticeDevelop understanding of the communities that TToH works withBe responsive to internal customer needsApply Te Ao Māori world view, tikanga and TToH values, to establishing trust, building rapport, and working with colleaguesBuild and maintain knowledge and understanding of TToH values Work collaboratively with other TToH staff to enable the provision of flexible and integrated care and support for whānauBuild long-term relationships that support achievement of TToH goals TeamCollaborate, contribute and share knowledge, skills, and abilities to achieve organisation goals within working groupsInitiate and nurture effective working relationships with team members, experts and networksManage workload in accordance with all relevant standards and contract requirements, meeting assigned milestones and targetsCarry out assigned duties as directed by Manager, remaining flexible and able to carry out different tasks or work in different teams as requiredPrioritise attendance at Team meetings to ensure consistent messaging and understanding, and delivery of support to colleagues/projectsProvide support and training to others as part of in-service training in areas of expertiseQuality and DevelopmentParticipate with the team in continuous quality improvement processesParticipate in internal and external audit processes as requiredSector KnowledgeMaintain knowledge, understanding and current developments of relevant sector to inform service deliveryOther DutiesCarry out additional duties from time to time as requested by managementThe key accountabilities of the role may change from time to time so that TToH is able to adapt to changes in the business environment.Person SpecificationsQUALIFICATIONSEssentialBachelor’s degree in management, or similar fieldProfessional risk management certificationCurrent Full Driver’s LicenceDesirableTertiary qualification/s in related field, preferably post graduate qualification in risk or quality assuranceSKILLS AND EXPERIENCEEssentialSkill base requirements include: Quality; Health and Safety; Projects; Communications; Risk Management.Previous project management experience.Preparation of and working with budgets.Understanding and experience working with Microsoft Office applicationsExcellent communication and presentation skills – written, verbal and visual.Able to develop and deliver services.DesirableTe Reo Māori - Practices and observes tikanga.Proven experience working effectively with Māori organisations.PERSONAL ATTRIBUTESDemonstrates a commitment to achievementAnalytical and attention to detail.Flexible and adaptable.Enthusiastic, determined, tenacious and persistent.Can prioritize and has very good time management.Can work to deadlines.Is able to communicate effectivelyWrites and speaks clearly and fluently.Ability to build and sustain relationships with management and staff.Acts with Honesty and IntegrityAbsolutely confidential and discreet.Sets high standards for self and others.Honest and reliable.Responsible and effective team member.Consistent and can work well under pressure.Empathetic, equitable and ethical.Works well with peopleClear sense of direction and purposeLoyalTeam playerSense of humour and funAccountabilityProblem resolution skillsImaginative and innovative in work-related situationsA positive can do attitude ................
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