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POSITION DESCRIPTIONPOSITION TITLE:HACC PYP Assessment and Service Facilitation OfficerPOSITION NO:704504CLASSIFICATION:Band 6DIVISION:Community Well-beingBRANCH:Aged and Disability ServicesUNIT:Assessment Services and Planning /Home Care ServicesREPORTS TO:Coordinator Assessment Services and Planning / Coordinator Home Care POLICE CHECK REQUIRED:YesWORKING WITH CHILDREN CHECK REQUIRED:NoPRE-EMPLOYMENT MEDICAL REQUIRED:NoYarra City Council supports flexible and accessible working arrangements for all.This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.POSITION OBJECTIVESFor Home and Community Care (HACC) Program for Younger People (PYP)Provide an effective and “user friendly” single point of entry to Council’s HACC PYP services.Provide accurate information, referral and advice to callers about Council and non-Council services relevant to their needs.Develop and maintain professional relationships with referring agencies and ensure efficient contact, referral and assessment practices in line with HACC PYP guidelines. Promote an integrated, Active Service Model approach and Diversity-responsive practice in the Branch’s HACC PYP services.Liaise with local referrers (GPs, CALD agencies, community health, homelessness agencies, community agencies such as neighbourhood houses) to reduce inappropriate referrals and enhance effective referrals.For Commonwealth Home Support Program (CHSP) service deliveryUndertake service facilitation visits and/or reviews under the Commonwealth Home Support Program for all service types (CHSP).Liaise with other Aged & Disability Service business units to coordinate and support the service facilitation process for multiple service type requests.Implement a strength based and re-ablement framework through the care planning role in service provision.Contribute to continuous improvement and integration of service facilitation processes across the ANISATIONAL CONTEXTThe Municipality is committed to servicing the community efficiently and effectively to the highest standards, protecting, enhancing and developing the City’s physical and social environment and building the population and business base. A major imperative of the Organisation is an emphasis on customer service and continuous improvement.The Aged and Disability Services Branch forms part of the Community Wellbeing Division that contributes directly to the achievement of these organisational goals. The incumbent is required to pursue Divisional and Branch goals through effective team-work within the Division and with colleagues in other Divisions, providing assistance to the Branch and developing sound working relationships with a range of internal and external parties.The Branch is committed to fostering a culture of respect for all people and building an inclusive workplace. It is committed to ensuring staff are appropriately trained in providing services for all residents in our community.POLICY CONTEXTThe provision of community care services for older people and people with disability is undergoing major reform. As of 1 July 2016, two significant elements of the reforms commenced in Yarra.National Disability Insurance Scheme (NDIS)The NDIS commenced in the north east metropolitan area of Melbourne (incorporating Yarra). Council will not be a provider under the NDIS, and across 2016-2017 it is estimated that 120 existing users of home, personal and respite care services will transition to the NDIS. Council will however play an important role in supporting service users and other members of the community in participating in the NDIS.Council’s Home Care service will continue to support and provide services to people with disability who are not eligible for the monwealth Home Support Program (CHSP)The introduction of the CHSP, replacing the Home and Community Care (HACC) program, has seen the establishment of the My Aged Care (MAC) system and new referral pathways for entry to community based care services. This new approach will also see changes to Council’s assessment and service provision functions across 2016 to 2019.These reforms mean the incumbent will be supporting significant change within Council’s aged and disability services. The scope of the Key Responsibilities Areas and Duties within this position description will need to be adjusted as the reforms ANISATIONAL RELATIONSHIPSPosition reports to:Coordinator, Assessment Services &Planning, / Coordinator Home Care ServicesPosition Supervises:NilInternal Relationships:All Aged and Disability Services, staff from Community Well-being Division and staff and other Divisions as required.External Relationships:Service users, carers, Commonwealth and State Government instrumentalities, other welfare and support organisations, specialist service providers, health care providers, advocacy groups, staff in other Local Governments, contractors and contract staff.KEY RESPONSIBILITIES and DUTIES:HACC PYP Client ServiceRespond to service inquiries and provide a single point of contact to residents and internal and external agencies for referrals for HACC PYP. Screen, receive and prioritise referrals for all HACC PYP. Screen for service user eligibility for the HACC PYP program, including referral to the NDIS where appropriate. Carry out LAHA assessments and reviews for HACC PYP according to guidelines and program requirements.Utilise electronic referrals (e referral) to receive and send referralsProvide accurate information regarding services and where appropriate refer service users to the NDIS and/or other services. Respond to all referrals, assessments and review request within required time frames.Ensure that HACC PYP intake, assessments and reviews are responsive to the diverse needs of the community.Ensure that HACC PYP intake, assessments and reviews represent best practice in disability access and inclusion. Ensure that HACC PYP intake, assessments and reviews represent best practice in Active Service Model practice.Contribute to the development of a Community Development approach within HACC PYP referral, assessment and review processes. Explore opportunities to actively promote neighbourhood resources and community facilities to encourage participation and well-being. Care Plan and Service Agreement Development and ReviewWork with service users and their families/carers to develop clear and concise care plans and service agreements based on support requirements outlined in their Support Plan and ensure care plans and client service agreements are within the scope of Council services. Provide service user with service specific information about Yarra Aged and Disability Services and where programs fit within the context of the Commonwealth Aged Care System. Conduct OH&S assessments at service users homes prior to service commencement and take action to reduce risks identified where applicable. Conduct reviews of service plans to ensure they continue to meet the service user needs.Engage a service user centred and re-ablement approach when developing care plans and service agreements.Assist service users to identify opportunities to engage and participate in community activities and programs.Develop service agreements which enable both the service user and staff to have a clear understanding of service parameters. Monitor Service Provision and Service User WellbeingObtain feedback from service provision staff, service users and their families/carers regarding service specific issues and take any appropriate action to ensure smooth and safe service delivery.Identify when service users support requirements start moving out of organisational service scope and support service users to access the MAC as required.Provide feedback to staff and service users regarding any actions taken or changes made to service municate individual service user needs with administration staff when/if they impact on rostering of services (i.e. staff matching, service time requirements etc.).Provide advice and direction to service provision staff on the implementation of care plans and service agreements.Support of Service FacilitatorsSupport Service Facilitators to address service user issues by using a solution focused approach that can determine appropriate actions required.Provide opportunities for Service Facilitators to develop their practice via sharing knowledge and ideas and collaborative problem solving. Contributing to Efficient Service User PathwaysIn collaboration with Coordinators and Team Leaders, use a continuous improvement approach to enhance service user pathways and business processes. DocumentationAppropriate use of electronic data and communication systems such as MAC Service Provider Portal, HACCPAC and Microsoft Outlook. Document issues relating to service delivery and actions taken in relation to service plete all data entry and reporting rmation ManagementMonitor data and report on referral trends for HACC PYP.Develop a local data base and information for HACC PYP assessments and reviews.Ensure accurate client data and referral information is entered in HACCPAC and verbal consent is obtained from client or referrer on the service user’s behalf. Contribute to a range of accountability mechanisms including Minimum Data Set reporting and quarterly KPI reporting. Keep up to date with broader systemic and programmatic developments around health and welfare issues. Multi-skillingWith the launch and roll out of the NDIS in the NEMA region and the roll-out of MAC, it is difficult to estimate that the quantum of HACCPYP referrals, assessments, or requests for information and support, and Service Facilitation activity. This position will work across both domains according to demand and business needs.The incumbent may be directed to carry out such other duties as are within the limits of his/her skills, competence and training provided such duties do not promote a narrowing of his/her skill base.ACCOUNTABILITY AND EXTENT OF AUTHORITY:The HACC PYP Assessment and Service Facilitation Officer will:Manage incoming referrals, re-referrals, reviews and decide priority of assessment at the point of intake for PYP;Make professional decisions about service eligibility and needs of service users and carers of Yarra’s PYP services;Assess and identify needs, goals and requirements of residents leading to the establishment of an agreed Care PlanEstablish a good rapport with service users and carers to find out their needs, suggest options and the appropriate level of service that enhance their well- being, maintain their independence and improve quality of life in light of the Active Service Model;Represent Council in local meetings where agreedResponsible for receiving sensitive information and treating all information received in a confidential and private manner in accordance with Council’s Privacy and Health Records Policy.Safety and RiskMinimise risk to self and others and support safe work practices through adherence to legislative requirements and Council policies and procedures.Report any matters which may impact on the safety of Council employees, community members, or Council assets and equipment.SustainabilityEmbrace the following Sustaining Yarra principles through day to day work:Protecting the FutureProtecting the EnvironmentEconomic ViabilityContinuous ImprovementSocial EquityCultural VitalityCommunity DevelopmentIntegrated ApproachYarra ValuesBehave according to the following values which underpin our efforts to build a service based culture based on positive relationships with colleagues and the community:RespectTeamworkInnovationSustainabilityAccountabilityIntegrityJUDGEMENT AND DECISION MAKING:The HACC PYP Assessment and Service Facilitation Officer will: Exercise independent, professional intake, assessment (if doing LAHAS), and referral skills within Council’s policies and guidelines;Negotiate with external service providers, the nature and extent of Council’s service scope;Provide advice to external agencies what is within the Council’s and the Branch’s Policies and practices; and,Practice within a diversity framework.Contribute to a positive workplace culture.Incorporate meaningful inclusion of consumer input into service planning and delivery.Ability to identify and respond to the needs of vulnerable service users or service users with complex needs. SPECIALIST SKILLS, KNOWLEDGE AND ATTITUDES:Skills in the functional/social/emotional understanding of younger people living with a disability and their carers to enable effective home-based care planning.Ability to work with culturally diverse resident groups.Knowledge of Commonwealth Aged Care, and Commonwealth NDIA Disability Service systems, including knowledge of broad health and welfare services.Ability to monitor service levels and assessment prioritisation.Knowledge of how local, community-based services work.Detailed knowledge of the HACC PYP program.Demonstrated ability to foster a culture of respect and inclusiveness in providing services for all residents in our community.A knowledge of Microsoft Office suite applications and willingness to further develop ICT skills as required. HACCPAC knowledge would be an advantage. Knowledge of and ability to apply advanced administrative and records management procedures.Ability to relate to residents living with a disability and their carers in a manner sensitive to and respectful of their individual needs, dignity and privacy.MANAGEMENT SKILLS:The ability to plan, prioritise and organise work to achieve specific and set objectives efficiently and effectively.Referral, liaison and high level negotiation skills especially where relevant to working with contractors.Knowledge of Local Government processes and procedures.Ability to identify, and develop continuous improvement measures.A commitment to quality customer service.Ability to manage change in an environment of resource constraint.Ability to demonstrate innovative approaches to work systems and procedures.Ability to negotiate service options with residents and service users within defined program guidelines.Ability to modify work objectives in line with changing priorities and corporate imperatives.INTERPERSONAL SKILLS:Highly developed written and oral communication skills including those relevant to residents from different cultural/language backgrounds and those residents with disabilities.Ability to work with a diverse range of residents, service users and service providers.Flexible approach to work.Team Work – demonstrated ability to proactively contribute to the team and foster a collaborative approach to problem solving and service developmentDevelop and maintain effective relationships with internal stakeholders to ensure the service user pathway is as smooth and efficient as possibleWork closely with Coordinators and Team Leaders to identify workflow issues and develop business procedures to support efficient service user pathways. Communicate with referring/referral agencies to inform and support service deliveryActively participate with case specific problem solving and ongoing service development Foster and maintain relevant and effective partnerships within and external to the organisation.QUALIFICATIONS AND EXPERIENCE:Tertiary qualifications in a relevant human services field (Social Work, Nursing, Allied Health).Experience in undertaking HACCPYP assessments and ability to perform Service Facilitation activityAdvanced Microsoft Office skills and ability to use specific software used across the Branch.Ability to speak a second relevant language would be an advantage.A current Victorian Driver’s Licence.KEY SELECTION CRITERA:Sound knowledge of the needs of older adults and the needs of younger people with disability and their carers.Demonstrated competency in carrying out Living At Home (LAHA) assessments for those living with disability.Demonstrated experience in developing person centred care plans, including working with people who have complex needs or living arrangements.High level communication skills, demonstrating the ability to communicate clear expectations of service delivery for both service user and service provision staff.Demonstrated ability to identify risks and develop risk management plans that support safe work practices. Demonstrated skills in workload and time management including the ability to respond quickly and effectively to competing demands. ................
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