JOB DESCRIPTION AND PERSON SPECIFICATION



JOB DESCRIPTION AND PERSON SPECIFICATION

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Position Title: Team Leader - Mental Health Residential

Reports To: Service Manager - Residential

Location: Palmerston North and Wellington

Adherence to the following documents within MASH Trust forms part of this job description:

• MASH Trust Policies and Procedures manual

• MASH Trust Code of Conduct

• MASH Trust Business Plan

These can be found at each MASH Trust workplace.

Purpose of Position:

This position has leadership responsibilities and overseeing day to day staffing requirements in the service.

There is a requirement to work in close; liaison with the Registered Nurse around issues relating to the consumers.

There is a strong expectation that external relationships (healthcare agencies, health professionals, educational institutes, family/Whanau and advocates of consumers) are effectively developed, fostered and maintained.

Functional Relationships:

Internal External

CEO Board of Trustees

GM – Operations Service Co-ordination

Senior Management Team Family/Whanau Committee Members

Manager – MH Residential Residential Subsidy Unit

Clinical Coordinator Community Housing

Home Coordinators Other relevant community agencies and

Community Support Workers government departments

Payroll / HR Support

Staff Management Delegations

The Team Leader - Mental Health Residential is responsible for and has the authority to manage the following positions in consultation with the Service Manager - Residential:

Home Coordinators

Lead Support Workers

Community Support Workers

Financial Delegations

As delegated, in writing, by the Manager – Mental Health and Addictions

Managerial Responsibilities

In addition to the Key Duty Areas and Tasks, the Team Leader - Mental Health Residential is responsible for the following:

1. Meeting the business objectives relevant to mental health residential services for consumers in a resource-efficient manner.

2. Meeting the performance measures in the MASH policies relevant to mental health residential service consumers in a resource-efficient manner.

3. Role-modelling the organisational philosophy and values.

4. Complying with all relevant employment and consumer legislation, and employment agreements.

5. Participating in future planning initiatives and evaluation of MASH activities, consumer opportunities, and policies and procedures.

6. Carrying out monitoring and audits according to the monitoring schedule.

7. Ensuring that staff follow correct process at all times (dual responsibility with staff).

Key Duty Areas

1. Staff Management

2. Financial Management

3. Consumer Services

|Duty Area |Tasks |Performance Measures |

|Staff Management |Recruit and select staff (In consultation |The best person for the job is selected |

|(in consultation with Manager -Residential |with Human Resources) |Orientation attendance checklist is fully |

|Mental Health ) | |completed for each new staff member |

| |Co-ordinate and run orientation programme for|Staff report that assistance has been offered|

| |new staff |and/or provided with job skills and work |

| | |practice |

| |Coach and motivate staff |Leave is approved within the requirements of |

| | |the Holidays Act 1981. |

| |Manage staff leave |Health and safety of staff is managed |

| | |according to relevant employment legislation |

| |Manage staff performance |and MASH policy |

| | |Staff report receiving regular feedback |

| |Manage staff career development |regarding their performance |

| | |Documentation of all performance issues is |

| |Conduct three-month evaluations, staff |completed |

| |appraisals and pay evaluation. |Staff report that assistance with career |

| | |goals is offered and/or provided |

| |Manage the health and safety of staff |Staff complaints are handled according to the|

| | |correct process. |

| | | |

| |Attend residential staff meetings on a | |

| |regular basis | |

|Financial Management |Ensure all staff requisitions, expense claims|Requisitions, expense claims and |

| |and reimbursements are genuine and necessary |reimbursements are researched |

|(in consultation with the Manager - Mental | | |

|Health ) |Authorise necessary staff requisitions, |All necessary requisitions, expense claims |

| |expense claims and reimbursements |and reimbursements are authorised |

| | | |

| |Manage the divisional budget efficiently and |Divisional budget is not exceeded. |

| |effectively within delegated authority | |

|Consumer Services |Manage staffing mix within Mental Health |Appropriate staff gender and skill mix is |

| |residential services |maintained within each house |

| | |Contract volumes for Level 3 and 4 as defined|

| |Manage consumer mix within each house |in the Business Plan and DHB contract are met|

| | |and maintained |

| |Manage and maintain occupancy levels within |Consumers receive regular payments at their |

| |mental health residential services |maximum level of eligibility |

| | |Consumers receive full information on tenancy|

| |Process consumer entries and exits for Mental|rights, house rules, rental payments, giving |

| |health residential services, including RSS. |notice, and termination |

| | |The Consumer Satisfaction Survey reports good|

| |Liaise with appropriate government |quality of service |

| |departments regarding consumer benefits, |Consumers receive effective support to |

| |entitlements, and housing |maximise opportunities and enhance quality of|

| | |life |

| |Liaise with other relevant community |Properties are maintained at a safe and |

| |agencies, families and caregivers regarding |hygienic standard |

| |consumer needs |Maintenance requests are actioned in a timely|

| | |manner |

| |Allocate tenancies and monitor tenancy |Consumer complaints are handled according to |

| |agreements in Mental health residential |the correct process. |

| |services | |

| | | |

| |Conduct property inspections and action any | |

| |maintenance required | |

| | | |

| |Deal with consumer complaints | |

Person Specification:

Core Competencies:

• Consumer focused

• Quality focused

• Flexibility

• Team work

• Communication – written & oral

• Organisation & Time management

• Problem Solving

Job Specific Criteria

|Experience and knowledge |Experience of working within Mental Health services |

| |Demonstrated experience in managing or leading disability services |

| |Sound knowledge and practical experience in leading and managing a team |

| |Experience in implementation of new service areas |

| |Skilled in managing and using financial and human resources |

| |Ability to analyse and measure results |

| |Skilled in co-ordinating and in administration. |

|Qualifications |A tertiary qualification in Healthcare Management is desirable |

| |Applicants with other health discipline or management qualifications are encouraged to apply |

|Organisational skills |Able to prioritise daily tasks |

| |Able to complete tasks by specified deadlines |

|Relationship Building Skills |Able to build rapport with people from a variety of backgrounds, particularly the disability sector |

| |Strong relationship building skills |

| |Able to communicate orally with confidence and sensitivity and relate well with people at all levels |

| |Able to develop and maintain effective working relationships with people at all levels |

| |Able to work in accordance with the principles of the Treaty of Waitangi |

|Professionalism and Integrity |Able to maintain a high level of personal integrity at all times |

| |Ability to strive for continuous quality improvement, including personal and professional development |

| |Able to take care to present a professional image in all aspects of work, appearance and conduct |

| |Able to keep sensitive information confidential |

|Computer Literacy |Proficient in using Microsoft Office Software (MS Word and Excel) |

|General |Effective written skills essential |

| |Effective negotiation skills |

| |Full drivers license required |

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