JOB DESCRIPTION FOR JOB TITLE:



|POSITION SPECIFICS |

|Title: Clinical Program Coordinator - Ambulatory |Department/Number: 17700 |

|Reports to: Manager of Rehabilitation Medicine Clinic | |

|Job Code: 800201 |FLSA Status: Non-Exempt | |

|Manager Approval: D. Maiers 8-16 |HR Approval: CMW 8-16 |

|POSITION SUMMARY |

|The Clinical Program Coordinator (CPC) for the Rehabilitation Medicine Clinic in Middleton is a registered nurse who is accountable for working with physicians|

|and staff to deliver safe, timely, effective, efficient, patient-centered, and equitable care to patients and families. The CPC applies knowledge and skills |

|by: |

|Providing direct patient care; |

|Assessing competency of nursing and medical assistant staff; |

|Ensuring compliance with UWHC policies and procedures as well as Nursing standards of practice; |

|Leading patient care programs in the areas of the intrathecal pump program, patient education, and performance improvement activities; |

|Identify, assist to develop and assist to implement operational improvement initiatives |

|Triaging patients and identifying resource availability; |

|Coordinating, implementing and conducting patient screening for risk factors prior to procedures; |

|Communicating effectively with physicians and other providers; |

|Assisting with change management, using tact, discretion and diplomacy; |

|Working with staff to facilitate problem solving, team work, and effective day to day clinic operations |

|Providing feedback to staff, faculty, and management. |

|MAJOR RESPONSIBILITIES |

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|A. Clinical Practice and Leadership |

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|Integrates the principles and philosophy of the professional nursing care delivery system into practice. |

|Serves as a role model to other nursing personnel by demonstrating effective direct patient care, leadership and professional behavior. |

|Reviews appointment schedule on daily and weekly basis and makes adjustments in support and staff schedules as needed. |

|Provides direct nursing care and patient education to patients/families, assuring continuity of care. |

|Serves as a liaison with the medical staff to identify issues of mutual concern, solve problems, review staffing plans and optimize clinic operations. |

|Participates in the recruitment process for the nursing and medical assistant staff. |

|Enforces adherence to hospital and department policy and procedures. |

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|B. Management of Resources |

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|Assist with staff scheduling on a regular basis. |

|Promotes open and effective communication among staff, medical faculty, other departments at the Rehabilitation Medicine Clinic and the hospital. |

|Is responsible for a safe and therapeutic environment for patients, visitors and staff. |

|Develops and utilizes a process for equipment utilization and supply management at the clinic. |

|Participates in budget development and monitoring for clinic. |

|Develops and implements an ongoing process for problem-solving that includes input from department faculty and appropriate hospital departments. |

|Develops and implements action plans to enhance patient satisfaction and access as well as provider productivity. |

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|C. Maintenance of Quality of Care |

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|Acts as a consultant and clinical resource to clinic staff through provision of patient care and coordination of care. |

|Coordinates medical and nursing management of patient care in the clinic on a daily basis. |

|Supports patient advocacy and the patient’s Bill of Rights. |

|Develops, maintains and evaluates patient care standards for the clinic. |

|Monitors all nursing activities related to patient care. |

|Promotes a unit-based, multi-disciplinary quality improvement program that incorporates patient care standards and meets all regulatory guidelines (i.e. TJC, |

|CMS, BQA, etc.) for ambulatory care. |

|As directed, participate in department level work groups and committees to address operational. quality and safety initiatives |

|Develop, maintain and evaluate clinical procedures for the clinic |

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|D. Education/Outreach |

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|Creates an environment in which learning is supported and valued. |

|Interprets and supports the philosophy, objectives, and policies and procedures that guide personnel, patients and the public. |

|Participates in patient, family and staff teaching. |

|Meets personnel continuing education and developmental needs. |

|Serves as a clinical instructor in planning, guiding and evaluating medical and or nursing students’ clinical experience. |

|Develops appropriate written patient education materials. |

|Serves as a resource to staff in other clinics as appropriate. |

|Supports and/or participates in research programs approved by the Hospital and the University. |

|Supports and/or participates in community education and outreach programs. |

|Supports and/or participates in clinical research activities approved by the hospital. |

| |

|All duties and requirements must be performed consistent with the UW Health Organizational Performance Standards. |

| |

|POSITION REQUIREMENTS |

|Education |Minimum |Possession of a Bachelor’s degree from an accredited college or university in Nursing. |

| |Preferred |Master’s degree in nursing or related field |

|Work Experience |Minimum |Three years nursing care experience |

| |Preferred |Experience in an academic medical center as well as ambulatory clinic nursing experience |

|Licenses & Certifications |Minimum |Registered Nurse, Licensed by the State of Wisconsin |

| |Preferred |ACLS certification |

|Required Skills, Knowledge, and Abilities |Knowledge of and proven expertise in nursing theory and practice of rehabilitation medicine. |

| |Extensive knowledge of intrathecal pump and wound & skin management |

| |Excellent written and verbal communication skills. |

| |Professional demeanor. |

| |Excellent team player, ability to work effectively with health care professionals across settings.|

| | |

| |Knowledge of and familiarity with word processing, data base management and electronic |

| |communication. |

| |Knowledge and skills in quality improvement methodologies. |

|AGE – SPECIFIC COMPETENCY |

|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |

|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |

|X |Infants (Birth – 11 months) |X |Adolescent (13 – 19 years) |

|X |Toddlers (1 – 3 years) |X |Young Adult (20 – 40 years) |

|X |Preschool (4 – 5 years) |X |Middle Adult (41 – 65 years) |

|X |School Age (6 – 12 years) |X |Older Adult (Over 65 years) |

|Job Function |

|Review the employee’s job description, and identify each essential function that is performed differently based on the age group of the patient. |

| |

|PHYSICAL REQUIREMENTS |

|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals |

|with disabilities to perform the essential functions of this position. |

|Physical Demand Level |Occasional |Frequent |Constant |

| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |

| |Sedentary: Ability to lift up to 10 pounds maximum|Up to 10# |Negligible |Negligible |

| |and occasionally lifting and/or carrying such | | | |

| |articles as dockets, ledgers and small tools. | | | |

| |Although a sedentary job is defined as one, which | | | |

| |involves sitting, a certain amount of walking and | | | |

| |standing is often necessary in carrying out job | | | |

| |duties. Jobs are sedentary if walking and | | | |

| |standing are required only occasionally and other | | | |

| |sedentary criteria are met. | | | |

| |Light: Ability to lift up to 20 pounds maximum |Up to 20# |Up to 10# or requires |Negligible or constant push/pull |

| |with frequent lifting and/or carrying of objects | |significant walking or |of items of negligible weight |

| |weighing up to 10 pounds. Even though the weight | |standing, or requires | |

| |lifted may only be a negligible amount, a job is | |pushing/pulling of arm/leg | |

| |in this category when it requires walking or | |controls | |

| |standing to a significant degree. | | | |

|X |Medium: Ability to lift up to 50 pounds maximum |20-50# |10-25# |Negligible-10# |

| |with frequent lifting/and or carrying objects | | | |

| |weighing up to 25 pounds. | | | |

| |Heavy: Ability to lift up to 100 pounds maximum |50-100# |25-50# |10-20# |

| |with frequent lifting and/or carrying objects | | | |

| |weighing up to 50 pounds. | | | |

| |Very Heavy: Ability to lift over 100 pounds with |Over 100# |Over 50# |Over 20# |

| |frequent lifting and/or carrying objects weighing | | | |

| |over 50 pounds. | | | |

|List any other physical requirements or bona fide |N/A |

|occupational qualifications: | |

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