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Personal Money PlanFrequently Asked Questions (FAQs) These FAQs provide an overview of the Personal Money Plan’s (PMP) functionality and act as a general user’s guide to the PMP form.1. What is the Personal Money Plan for?A PMP may be required by the Customer Assist Team to best support you if you’re experiencing financial difficulty.2. Do I need any additional software to open the form on my computer?You may need to download Adobe Reader (free software) to use the Filters and Calculations within the PMP.3. How long will it take to fill out the form?It usually takes five to 10 minutes to complete the form. Times will vary depending on the number of applicants and availability of information.4. What do I need to complete the form?You may need a calculator, pay slips and other financial information, as listed in the form’s hover prompts. (Hover prompts appear in the form when you ‘hover' your curser over the cells to display the field descriptions. They are also listed in the FAQ Appendix.)5. What account number do I enter if I have more than one account?In Section 1, enter the account number for the main loan account for which you are requesting assistance. If you are looking for help with more than one loan account, list all the account numbers applicable in Section 3.6. What are the frequencies (Freq) shown in the form?These describe how regularly your income or expense payments are received or made. You should enter these amounts by their actual frequency. For example, if you are paid weekly, select ‘W’. If you are paid fortnightly, select ‘F’.The frequency options are:W = Weekly F = FortnightlyM = MonthlyQ = QuarterlyA = Annually7. What happens if I pay my fuel expenses weekly and my vehicle rego yearly?Break down your yearly rego expense into weekly amounts by dividing the total by 52 (e.g., $1,040 ÷ 52 = $20)Add this to the total weekly transport expenseConvert monthly servicing expenses into weekly amounts by dividing by 4 (e.g., $40 ÷ 4 = $10)Add this amount into the total weekly transport expensesSo if your rego costs $1,040 a year, car servicing costs $40 per month and fuel costs $50 per week, your total transport expense to enter is $80 per week ($20 + $10 + $50).Alternatively, you could convert all your transport expenses to monthly amounts before entering, but make sure you change the Freq filter to M.8. What happens if I click on the Email button on the form?An important message will appear. Read it and select ‘ok’ if you are comfortable using the email facility. An email will be generated and your completed form will be attached to it. When you click ‘Send’, the email will be sent directly to our Customer Assist Team.9. How can I get help if I have any other questions?Please call our dedicated Customer Assist Team on 1300 720 814, 8am to 8pm, Sydney time, Monday to Friday.Personal Money PlanAppendix – Guide of Field descriptions and what you enterField descriptionsWhat you enterSalary/Wages (after tax)Applicant 1 after-tax income, including:- Salary/wages- Self-employed income- OvertimeOther Applicants – Income (after tax)All other applicants after-tax income, including:- Salary/wages- Self-employed income- OvertimeBonus’s / Tax ReturnInclude all applicants- Bonuses- Tax returnIncome from Savings/InvestmentsInclude all applicants- income from savings and investmentsCentrelink BenefitsInclude all applicants- Pension- Family benefitsOther Income (details)Include all applicants- Child support payments - Income from investment propertyHouse Mortgage Repayments (or Rent)Include mortgage repayment or rentPersonal Loan RepaymentsAll loan repayments, including:- Personal loan- car loan or vehicle finance Credit Cards 1, 2 and 3All credit card repayments for all applicants Other Debt RepaymentsAll other debt repayments for all applicants, including:- Other type of loans- ATO- Family?debtsBasic Living ExpensesAll basic living expenses for all applicants, including:- Groceries- Childcare/child support- Health (medications)Utility – Home ExpensesAll utility expenses for all applicants, including:- Electricity- Gas- Water- Council rates- Strata fees- Body corporate leviesNOTE: Utilities – Home Expenses must be converted to the same frequency before entering the amount. (See FAQ 7 for information on how to convert amounts.)Phone ExpensesAll phone and internet expenses for all applicants, including:- Home phone- Mobile- Internet access paymentsTransport ExpensesAll transport expenses for all applicants, including:- Public transport- Fuel- Car servicing- Vehicle regoNOTE: Transport Expenses must be converted to the same frequency before entering the amount. (See FAQ 7 for more information.)Insurance PaymentsAll insurance payments for all applicants, including:- Health- Home and contents- Buildings- Life- CarDiscretionary ExpensesAll discretionary expenses for all applicants, including:- Clothing- Restaurants/eating out- Entertainment- Pet costs- Pay TV- Holidays- MembershipsHouse MortgageName of mortgage loan provider (e.g., Bank or Credit Union)andOutstanding balance of home loan/line of creditCar LoanName of car loan provider (e.g., Bank or Credit Union)andOutstanding balance of car loanPersonal LoanName of personal loan provider (e.g., Bank or Credit Union)andOutstanding balance of personal loanStore Accounts (give details)Details of credit accounts with local/online storesandOutstanding balance of store account/sCredit Cards 1, 2 and 3Lender name and card type. For example:- MasterCard- Visa- American ExpressandCredit card balance/sOther Liabilities (give details)Details of other liabilities. For example:- ATO- Family debts- Investment propertyandAmount/s of other liabilitiesHouse PropertyHouse or residential property details (e.g. address)andCurrent market value of residential propertyHousehold FurnitureHousehold furniture and appliances details andEstimated market value of household furniture and appliancesCar / VehicleCar or vehicle details:- Make- Model- YearandCurrent market value or resale priceBank AccountsBank name and details of all accounts (e.g. current or saving deposit accounts)andCurrent balance in bank account/sOther Assets (give details)Other asset details, including:- Boat- Jewellery- Superannuation- Term deposits- Investment propertyandCurrent value/s of other assets ................
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