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Daniel SingerTrilingual, Multi-Industry Translation/Interpreting Experience801 Seminole GardensAmbler, PA 19002 USATel: 215-317-6487 business professional (English, Latin American Spanish, Brazilian Portuguese) with 20+ years experience communicating in Spanish and Portuguese with organizations and employees both in the U.S. and in Latin America . Experience has resulted in new business revenues and high client retention rates. 20+ years’ informal translating/interpreting experience in manufacturing, information services, and insurance industries, as well as 2 ? years freelance translation experience.Extensive undergraduate and graduate international business educationSuperior record of meeting daily deadlines, building solid customer relationships, and providing superior service and support.Keen ability to determine and understand customer needs, and reconcile these needs with business goals.WORKING LANGUAGE PAIRSSpanish (Latin America) to English (Native)Portuguese (Brazilian) to EnglishEnglish to Spanish AREAS OF SPECIALIZATIONInsurance (e.g. Medical, Life, Disability Income Insurance)HR/Employee Benefits HealthcareGeneral Sales, Marketing, Economics, Finance (domestic and international)Life Sciences (biology, zoology)Other Areas As NeededPROFESSIONAL EXPERIENCEStrategic Initiatives Associate7/2018-2/2020Trion, a Marsh & McLennan Company, LLC MAJOR CONTRIBUTIONS/ACCOMPLISHMENTSBilingual quality review: Reviewed and edited Spanish-language presentations and collateral materials for client’s Spanish-speaking employees, resulting in enhanced quality of materials.Benefits Compliance Specialist, ERISA 4/2017-6/2018PrimePay, LLCMAJOR CONTRIBUTIONS/ACCOMPLISHMENTSERISA Compliance Support: Working with benefits brokers and company sales representatives, ensured Health and Welfare benefits compliance with the Federal ERISA law by providing documentation in the form of Wrap Plan Documents, Summary Plan Descriptions, and Qualified Medical Child Support Order Procedures. In addition, ensured compliance with ERISA’s reporting/disclosure requirement assisting small and medium businesses with Form 5500 filing for health and welfare. Efforts resulted in greatly enhanced service levels; increased client retention; and greater awareness of ERISA among brokers, clients, and sales staff. Benefits Specialist--Crothall Healthcare 9/2014-4/2017 MAJOR CONTRIBUTIONS/ACCOMPLISHMENTSHealth and Welfare Plan Administration: Assisted 8,000+ employees—in English, Spanish, and Portuguese—in responding to benefits enrollment and eligibility questions by phone (call center set-up) and email. Efforts resulted in improved communications between corporate headquarters and employees; greater awareness of eligibility and enrollment processes; and greater protection of company assets resulting from heightened awareness of these processes. Employee Support of Group Health and Welfare Benefits: Resolved by phone and email a wide range of benefits issues in a timely and efficient manner in English, Spanish, and Portuguese. Issues included addressing questions on new hire and current employee enrollment and working with Benefits Manager and insurance carriers to address employee coverage and/or claim issues. Support efforts resulted in better-informed employees and higher account retention. Independent Insurance Professional/Independent Consultant 5/2009 – 8/2014MAJOR CONTRIBUTIONS/ACCOMPLISHMENTS Bilingual Individual and Group Benefits Support: Served as liaison between employees and insurance carriers to resolve individual and employee claims issues. Conducted annual open enrollment meetings in Spanish to 400+ employees in the agricultural and automotive sales industries in Maryland and Pennsylvania. Translated essential insurance documentation (e.g. Required Notices, Aging Out letters) from English into Spanish. Conducted face-to-face meetings in English, Spanish, and Portuguese to review benefits elections and answer questions with eligible individuals and employees. Efforts resulted in 100% retention of clients.Employee Support of Group Benefits: Delivered superior customer service in English and Spanish to thousands of employees across the United States in the healthcare, state government, entertainment, and manufacturing industries. Responsibilities included assisting with benefit enrollment (e.g. new hires and employees with Qualifying Life Events); resolving benefit coverage issues; and educating employees on current benefit offerings.Spanish and Portuguese Translation Assistance: Translated from English into Spanish, Spanish to English, and Portuguese to English benefit guides; required Federal notices on U.S. Health and Benefit laws; marketing material on enrolling in group benefits; a buyer-seller agreement; a survey for the Brooklyn Public Library; and a network implementation plan. Projects resulted in improved quality of foreign language materials and were often delivered ahead of scheduleTHOMSON REUTERS, Philadelphia, PA November 1998 – January 2009Associate Marketing and Sales Support Manager, Latin America & the CaribbeanMajor Contributions:Realized on informal basis consecutive interpretation for foreign nationals both in the U.S. and Latin America, resulting in stronger business relationships with top 20 customers; increased new business from 40% to 100%; and enhanced understanding of international markets among U.S.-based senior managementWrote direct email campaign content, Website content, and created branding messages in Spanish and Portuguese, raising visibility in Latin America from 0 to 90%Translated strategic direct email campaigns, Web content, and business correspondence from English into Spanish and Portuguese (and vice-versa), resulting in increased sales leads for new business from an estimated 1 or 2 to an average 25 per monthRELEVANT COURSEWORK / EDUCATIONMedical interpreting ethics courses, Language Service Associates, October, November 2009Orientation Workshop for Court Interpreter Certification, Pennsylvania Unified Judicial System, April 30-May 1, 2009MS, International Management with an international marketing concentration, University of Maryland, University College, 2007BA, International Studies with concentration in international economic policy and Latin America, American University, Washington, D.C., 1995KEY WORDSHealth Insurance*Life Insurance*Disability Income Insurance*Long-Term Care Insurance*Employee Benefit Plan*Required Notices*Healthcare*Benefits Eligibility*Medical Claims*Dental Insurance*Vision Insurance*Insurance Policy*Health and Welfare*Insurance Carrier*Insurance Claims*Full-Time Employee*Part-Time Employee*Hourly Employee*Salaried Employee*Union Employee*Invoice*Delivery Date*Employee Onboarding*Seguro médico*Seguro de Vida*Seguro Dental*Plan de beneficios para empleados*Empleador*Empleado a tiempo completo*Empleado a tiempo parcial*Atención Médica*Poliza de Seguro*Prima de Seguro*Contrato Colectivo*Empleado Asalariado*Empleado por hora*Empleado de sindicato*Inscripción Abierta*Plan de salud y bienestar*Elegibilidad de empleado*Incorporación de empleado*Factura*Fecha de entrega*Seguro Médico*Assistência Médica *Prêmio do Seguro *Seguro de saúde*Seguro de vida*Seguro por invalidez *Seguro de cuidados de longo prazo*Plano de benefícios dos empregados*Elegibilidade para beneficios * ................
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