Phrase bank Unit 1: Making contacts Phrase bank Unit 2 ...

Phrase bank Unit 1: Making contacts

Networking What do you do, by the way? What do you think of the venue? Who do you work for? Who do you know here? Where are you based? Where are you staying? How are you enjoying the conference? How are you getting back to your hotel? Isn't this an amazing place? Isn't this weather awful? Who's the guy with the beard? Who's the guy in the dark suit? I think he's in logistics. I think he's giving a talk on PR. Can I get you a drink? Can I get you anything from the buffet? Let me introduce you to someone. Let me give you my card. If you'll excuse me a moment, I'll be right back. If you'll excuse me, I have to make a phone call.

INTERMEDIATE

Phrase bank Unit 2: Making calls

Telephoning This is (John White) from (Novartis). It's about an invoice. I'm calling about an invoice. Can I speak to (Jane Green), please? Can I ask who's calling, please? Can I take a message? Can I get back to you on that? Can I leave it with you? Can I call you back (in a few minutes/an hour)? Could you speak up, please? Could you say that again? Could you spell that (for me), please? Could you hold on a moment, please? Could you read that back to me? Could you tell me when she/he'll be back? Could you ask her to call me back?

In Company 3.0 Intermediate ? Macmillan Publishers Limited 2014

PHRASE BANKS 1

Phrase bank Unit 3: Keeping track

Checking understanding Sorry I missed that. Sorry I didn't catch that. Could you just say it again? Could you just go over that again? Sorry I'm not (quite) with you. Sorry I don't (quite) follow you. Sorry, I don't (quite) see what you mean. Could you just explain what you mean? Could you just be (a bit) more specific? Could you just say (a bit) more about that? Isn't it (12%)? Don't you mean (12%)? Shouldn't that be (12%)? I thought you said (12%)?

INTERMEDIATE

Phrase bank Unit 5: Business travel

Business travel You must be waiting for me. You must be Ms Suzuki. You must be tired after your long flight. How are things? How is business? How was your flight? Let me take those for you. Let me help you with your bags. Let me see if I can get us a taxi. We've booked you into the Hyatt. We've booked a table for 8.30. We've booked you onto a later return flight. Okay, I'll drop you off at your hotel first. Okay, I'll pick you up at eight, shall I? Okay, I'll just pay the driver. Can you change a 50? Can you drop me on the corner of New Street? Can you give me a receipt, please? Could I change some money, please? Could I have an alarm call at seven? Could I have breakfast sent to my room? What time do you start serving breakfast? What time do you stop serving dinner? What time do I need to be out of my room? Could you tell me how I get Wi-Fi in my room? Could you tell me how I can get a line out? Could you tell me if there's a bank near here?

In Company 3.0 Intermediate ? Macmillan Publishers Limited 2014

PHRASE BANKS 2

Phrase bank Unit 6: Handling calls

Polite requests If you can, could you get on to ... If you can, could you take a quick look at ... If you can, could you let me have a copy of ... If you're not too busy, could you organize ... If you're not too busy, could you set up a meeting with ... If you're not too busy, could you fax through ... If you've got a minute, could you check the arrangements for ... If you've got a minute, could you get back to ... If you've got a minute, could you send them ... Okay, don't worry. I'll see what I can do. Okay, don't worry. I'll get on to it straight away. Okay, don't worry. I'll see if I can reach her on her mobile. Okay, no problem, I'll sort something out. Okay, no problem, I'll get back to you later. Okay, no problem, I'll call you back with the figures. Okay, leave it with me. I'll speak to the people in marketing about it. Okay, leave it with me. I'll do what I can, all right? Okay, leave it with me. I'll get on to accounts. Okay, leave it with me. I'll get someone to deal with it.

INTERMEDIATE

Phrase bank Unit 7: Making decisions

Decision-making The most important thing is... As you can see, ... So, that's it: ... One option would be to ... We're here to ... The main advantage of ... Have a look at ... What we've agreed, then, is to ... Our aim is to ... Another alternative is to ... On the other hand, ... Above all, ...

In Company 3.0 Intermediate ? Macmillan Publishers Limited 2014

PHRASE BANKS 3

Phrase bank Unit 9: Small talk

Engaging in small talk Are you enjoying the conference? Are you staying near here? Are you staying on after the conference? Are you giving a presentation? Are you going to the keynote tomorrow? Have you been to Brasilia before? Have you been to any interesting talks? Have you made any useful contacts? Have you heard the (latest) news? Have you seen much of the city? Have you found any nice restaurants? Have you tried the local cuisine/wine? Have you met Dr Wendel? Haven't we met (somewhere) before? Haven't we had wonderful weather (so far)? Did you have a good day? Did you meet any interesting people? Did you come/go to the conference last year? Didn't I see your name on the programme? Didn't I read an article by you in Businessweek?

Phrase bank Unit 10: Email

Email Hi. Got your message, thanks. Sorry, but I can't make it. Could you do me a favour? Are we still okay for Fri? About the conference, ... Good/Bad news. See attachment. asap Following our phone call, ... I'll chase it up. BTW Fri's fine by me. Let me know how it goes. I'll be in touch. Cheers.

INTERMEDIATE

In Company 3.0 Intermediate ? Macmillan Publishers Limited 2014

PHRASE BANKS 4

Phrase bank Unit 11: Presenting

The language of presentations Can everybody hear me okay? Right, let's get started. Let me introduce myself ... I've divided my presentation into three main parts ... Just to give you a brief overview ... I'll be saying more about this in a minute ... I'm sure the implications of this are clear to us ... There's an important point to be made here ... Okay, let's move on ... I'd like you to look at this graph ... As you can see, the figures speak for themselves ... To go back to what I was saying earlier ... Are there any questions you'd like to ask at this point? I'd like to look at this in more detail ... Let's just put this into some kind of perspective ... Perhaps I should expand on that little ... To digress for a moment ... So, to sum up ... That brings me to the end of my talk ... Thank you. I'm sure you have many questions ...

INTERMEDIATE

Phrase bank Unit 13: Being heard

Interrupting and preventing interruption Can I just come in here? Can I just say something? Could I just finish what I was saying? Erm, ... Hang on a minute. Hold on a second. If I could just finish ... Just a moment. Let me finish. No, hear me out. Sorry to interrupt (again). Wait a minute. Yes, what is it? You were saying ... Can I come back to those later? Can you give us the figures for that? Where was I? Can I stop you there? Okay, sorry. Go on.

In Company 3.0 Intermediate ? Macmillan Publishers Limited 2014

PHRASE BANKS 5

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