PDF Total Quality Management TQM - UCLouvain

Prod 2100-2110 Total Quality Management 4 A four-level Model In the paper The process of total quality management [in Managing Quality, London:Philip Allan, 1990] Dales, Lascelles and Plunkett outline another four-level model of the evolution of quality management. In addition to the framework it proposes, clear definitions of quality terms ................
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