Service Level Agreement (SLA) Frequently Asked Questions ...
Service Level Agreement (SLA) Frequently Asked Questions (As of: December 12, 2010) Question # QUESTION ANSWER GENERAL QUESTIONS G1 What is the purpose of a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is an agreement between a customer and a provider of services. In this case, IT services provided by CIO/OFT as an ................
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