Newsletter - My Benefits App



2081530-323215003067050FREQUENTLY ASKED QUESTIONS00FREQUENTLY ASKED QUESTIONSANTHEM MOBILE APP Is there an Anthem mobile app I can download to my phone? Yes, download the “Anthem Anywhere” mobile app from your device’s App Store. The Anthem mobile app is designed to help you manage your health care and your benefits simply and conveniently. The app gives you the access to:View your ID cardFind a Doctor 408241514351000Manage Prescriptions View your Mobile Health RecordANTHEM MEDICAL How do I locate an Anthem Medical Provider?Associates located in CATo locate an Anthem HMO Provider, go to ca/find-doctor/Search as a Member by entering your username and password or your member ID card number Search as a Guest by scrolling to middle of page.? Click “Search by Selecting a Plan or Network”? Type of care you are searching for: Select Medical > Select State you are searching inSelect Plan/Network: Medical (Employer-Sponsored) > Blue Cross HMO (CACare) – Large Group Click “Continue” > enter your Search Criteria and Zip Code > Click “Search”To locate an Anthem PPO Provider, go to ca/find-doctor/Search as a Member by entering your username and password or your member ID card number Search as a Guest by scrolling to middle of page.? Click “Search by Selecting a Plan or Network”? Type of care you are searching for: Select Medical > Select State you are searching inSelect Plan/Network: Medical (Employer-Sponsored) > Blue Cross PPO (Prudent Buyer) – Large Group Click “Continue” > enter your Search Criteria and Zip Code > Click “Search”ANTHEM MEDICAL Associates located outside of CAGo to ca/find-doctor/Search as a Member by entering your username and password or your member ID card number Search as a Guest by scrolling to middle of page.? Click “Search by Selecting a Plan or Network”? Type of care you are searching for: Select Medical > Select State you are searching inSelect Plan/Network: Medical (Employer-Sponsored) > National PPO (BlueCard PPO)Click “Continue” > enter your Search Criteria and Zip Code > Click “Search”Will I receive an ID Card?ID cards are mailed to your home address on file. If you need a temporary ID card, you can log in to ca. If you don’t have an account, call Member Services and request your health care ID number to register. You can then print your temporary ID card or you can take a photo of your ID card with your smartphone so that you have all the numbers with you for quick accessANTHEM PHARMACYWhere can I find additional benefit information on my Anthem Blue Cross Pharmacy benefits?Log on to Under the Pharmacy Benefits Tab you will find the following useful tools:National Drug List: ?The drug list, also called a formulary, is a list of prescription medicines.? It includes hundreds of brand-name and generic drugs approved by the U.S. Food & Drug Administration.? It allows an individual to search a medication for drug information, including the coverage tier level under your plan as well as applicable clinical edits such as prior authorization or step therapy requirements.? The drugs are listed in alphabetical order based on the name of their drug class, also called therapeutic class.? You can search the PDF drug list by:? Drug name, using Ctrl +F on your keyboard, then type in the name of the drug you’re looking for. Drug class, using the categories listed in alphabetical order.The Notes column of the National Drug List will tell you if you need preapproval before you can take the drug. This is called prior authorization, on the note section it will be listed as PA, or if you need to try other drugs first for your treatment this is called step therapy, on the note section it will be listed as ST.? ANTHEM PHARMACYRX Benefits 2019-2020 and Know Your Pharmacy Benefits: ?These two documents include information on the breaks down of your prescription benefit copays based on the drug tier it falls under and information on how your pharmacy benefits work. What are the tiers for? Drugs are listed in groups called “tiers.” Cost is based on which tier the drug is in. Lower cost drugs and generics are usually in Tier 1 and 2. You can see from the chart that you’ll save the most money when you use Tier 1 drugs.Home Delivery Pharmacy: Step-by-step instructions on how to begin the home delivery pharmacy program.If you’d like to start enjoying the convenience of home delivery, go to ca to sign up. On the home page, select “Manage Your Prescriptions”, then log in. At your personal pharmacy page, select “Switch To Home Delivery”. This will take you to the site of the company that helps manage Anthem’s prescription benefits. You can also call the home delivery pharmacy at 1-866-297-1013 to get started. Formulary List: This link provides up-to-date drug list including drugs that have been added, generic drugs and more.? Please select: “National Drug List 4-Tier (Searchable)”.? meTLIFE DENTAL How do I locate a MetLife Dental Provider?MetLife PPO (All Location):Go to dental. The right side of the screen has “Find a Dentist”. Input your zip code and under the “Select your network” dropdown select “PDP Plus.” Press “Go” and you will be directed to another screen where the providers will be listed. Modify the search criteria to refine your search.MetLife DHMO (Only available for associates in CA, TX, NY, NJ):Go to dental. The right side of the screen has “Find a Dentist”. Input your zip code and under the “Select your network” dropdown select “Dental HMO/Managed Care.” Press “Go” and you will be directed to another screen. Under “Plan Name” select “MET185” as your plan and then press “Search” to begin your search.Will I receive an ID card from MetLife Dental?MetLife does not issue dental cards. Your provider can verify coverage by calling Member Services at (800) 275-4638 and providing your Social Security Number. Any dependents on your plan are also listed under your SSN as a primary member.You can print a card, view your benefits and learn more about your plan if you register at mybenefits.EYEMED VISIONHow do I locate an EyeMed Vision Provider?Go to select “Find a Provider”, then choose the “Select” network, and input your address or zip code and begin search. Will I receive an ID card from EyeMed?EyeMed ID cards are mailed to your home address on filehealth and dependent care flexible spending accounts (fsa)How do I access my FSA account?You will need to complete the online registration process to access your account on the DiscoveryBenefits website.1. Go to . Create your new username and password3. To verify your identity, you will be asked to enter your Last Name, First Name, Zip Code, Date ofBirth, and SSN.4. After you have verified your identity, you will be able to complete your online registration.How do I file a FSA Claim? Claims may be submitted:1. Online at . By Fax at 866-451-32453. Downloading and installing the mobile app.Get the Apple app by clicking here or get the Android app by clicking here.METLIFE CRITICAL ILLNESS and ACCIDENT INSURANCE What is Critical Illness and Accident Insurance?Critical Illness insurance can help lessen the burden of increased out-of-pocket expenses so that you can focus on recovery instead of your finances. Some conditions that constitute a critical illness are: Heart Attack, Certain Cancers, Stroke, Kidney Failure, Alzheimer’s Disease and Major Organ Transplant.32004025908000To file a Critical Illness claim with MetLife, call 800-438-6388 or follow instructions provided below to file your claim online.METLAW LEGAl PLAnHow do I use my Legal Plan?If you are a legal plan member, you can quickly access the member site at members. to view coverage for your legal plan, or call the Client Service Center at 800-821-6400 (8 am – 8pm EST, Monday – Friday).LIFELOCK IDENTITY THEFTWhat is LifeLock? LifeLock is a leader in identity theft protection services. Lifelock’s focus is on helping you protect your identity, which may not be the focus of a bank or credit card company – to give you peace of mind in an always – connected world. The LifeLock Member Support Center is available 24/7 to help with questions or claims. You can log in to your online account at , email MemberServices@ or call 800-543-3562. ................
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