RHC Extra Care Housing - LEASEHOLD homes Fact Sheet



Service and Other Charges – Rented PropertiesYour Tenancy Agreement sets your obligation to pay service charges in addition to other agreed charges which will vary from scheme to scheme examples of other charges may include; - Rent – all our rents are set in accordance with guidance issued by the Regulator of Social Housing. Meal Charges – your Tenancy Agreement provides for the provision of a two-course main meal prepared and served in our onsite restaurant.Heating and Hot Water Charges – most of our extra care housing schemes benefit from an efficient communal heating and/or hot water system. All residents are recharged based on the individual usage of each apartment. Caring Companions Charges – charges relating to the provision of personal care and support which tenants have chosen to purchase from our onsite domiciliary care service.Our service charges are variable, we base them on the actual or estimated cost of the services provided. Residents receive an estimate for the forthcoming financial year which starts on the 1st of October. At the end of every financial year we compare how much it actually cost us to provide the services with the original estimate. Any deficit or surplus will be added to or taken off the following year’s charges. Biannual meetings take place with residents to review service charges.We ensure that residents receive information about their rights with regard to service charges, which outline their options should they disagree with charges. We aim to resolve service charge enquiries promptly. You will be provided with an itemised break down of the service charges you are required to pay under the terms of your Tenancy Agreement, with more details of what they cover being set out in the table below. Service Charge What is included Accommodation Related Charge Cleaning communal areas Cleaning staff and materials Pest control – contract and call out costs Gardening Gardening staff and materials Tree surgery and hedge cuttingCleaning outside paths, sitting areas and furniture Communal Waste Disposal Bin hire/purchaseRefuse collectionMaintenance of Communal AreasCost of repair and redecoration of all communal areas including the replacement of floor coverings as necessary.Maintenance/servicing of liftsMaintenance and Hire of Communal Equipment The purchase, hire and/or repair of all communal equipment e.g floor cleanersWindow Cleaning Cleaning of external windows Communal Heating and LightingThe cost of heating and lighting (including external lighting) and associated servicing Communal Water ServicesCost of water used in internal/ external communal areas includes water for the garden Communal TV Licence Licence for televisions used in communal areasBuilding Insurance Rapport Housing & Care is responsible for insuring the structure of the building and the communal areas. This also includes those internal fixtures and fittings which are fitted to the building structure such as fitted kitchen units, including any integrated appliances plus bathroom sanitaryware. Tenants are responsible for arranging their own contents insuranceDepreciation furniture, furnishings, fixtures & fittingsTo allow for replacement of furniture, furnishings, within the communal areasIntensive Housing Management ChargeHousing Support Team (65%) The housing support teamCommunal Restaurant CostsIncluding provision and maintenance of restaurant equipment and facilities costs and associated management Handyman Testing of the fire alarm system, the emergency lighting and the completion of minor repairs to communal areas. The services of the handyman can also be used by residents for repairs and minor works to their own apartments for which a separate recharge will be madeManagement ChargeCurrently charged at 12.5% of total annual chargesWellbeing Support ChargeHousing Support Team (35%)A proportion of the cost of this team is recharged within the ‘wellbeing charge’ to recognise the provision of an emergency response service.LifelineCost of maintaining emergency alarm equipment and outside monitoring service Night Cover Cost of night staff cover Tenants are responsible for payment to the designated utility companies for their personal electricity and water usage and for the payment of the Council Tax attributable to their apartment to the appropriate local authority. ................
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