Job Description - The Women's Home
The Women’s Home
Job Description
Title of Position: Team Leader Case Manager
Reports to: Manager of Support Services
All employees are expected to support the mission of The Women’s Home “to help women in crisis regain their self-esteem and dignity, empowering them to return to society as productive, self-sufficient individuals”. This is accomplished in many practical ways and by expressing in everyday work behavior our core values: Dignity – Respect for the worth of every person; Integrity – Honesty, justice consistency and ethical practice in all relationships; Inclusiveness – Diversity in those we serve, our staff and leadership; Stewardship – Wise use of talents and resources in the service of others; and Wholistic Growth – Empowering individuals to adapt creatively to changes in life. Through honoring these core values we seek to work harmoniously with staff, clients, donors, and the community by maintaining emotional control and diplomacy during all interactions and by communicating verbally and non-verbally in an articulate and professional manner.
Position Summary: Based on the WholeLife® principles, this position will develop opportunities and services as well as provide case management for tenants at Jane Cizik Garden Place to help them maintain housing and income as well as to help them with personal development. This position will serve as lead in development and implementation of services and programs provided through case management.
Duties:
A. General Duties
1. Identify community resources (agencies, churches, volunteer groups) in the Spring Branch community that can benefit all tenants and area neighborhood residents.
2. Develop and maintain positive relationships with community stakeholders in Spring Branch and with volunteers.
3. Survey tenants to identify programs and services that are needed and wanted.
4. Interface with the Volunteer Manager and Aftercare Coordinator to identify enrichment opportunities for tenants.
5. Develop and facilitate a quarterly Resident Community meeting with the Community Manager.
6. Interface with the Community Manager and case manager to identify tenants at risk and to determine appropriate response.
7. Drug screen tenants, as warranted by behavior, in keeping with apartment rules fair housing requirements.
8. Transport tenants to the grocery store and food pantry weekly or as needed.
9. Transport tenants to medical appointments per transportation request guidelines.
10. Provides letters of residency for tenants to outside agencies as needed.
11. Interface with caseworkers in outside agencies, family members, and other professionals both verbally and in writing as needed.
12. Provide individual case management services and facilitate a Life Skills group as needed.
13. Provide individualized resources & referrals for mental health and medical needs
14. Maintain updated record of activities and Progress Notes in tenants’ case files.
15. Ensures tenant files are locked and secured and confidentiality is maintained.
16. Complete Discharge Summary when tenants leave housing.
17. Compile interesting/relevant information for monthly newsletter.
18. Track and submit final reports on outcomes measures monthly in agency reports.
19. Ensure HMIS information for chronically homeless units is entered in the database in a timely manner.
20. Document incidents and provide risk assessments and crisis intervention for the safety and well-being of all residents.
21. Complete a psychosocial assessment and set WholeLife™ plan for any resident if necessary
B. Chronically Homeless, Homeless, & At Risk Residents
1. Provides intensive case management services to tenants who are chronically homeless, homeless, or at risk
2. Helps to identify referral sources and sources for rental assistance.
3. Develops collaborative relationships with other organizations serving the Chronically Homeless population.
Other Responsibilities
A. Attend a monthly all staff meeting and other relevant team meetings
B. Other duties assigned as needed for optimal tenant care.
II. Qualifications:
A. B.A. degree in psychology, social work, or related field, masters degree strongly preferred.
B. Minimum two years experience providing case management services to clients who are homeless because of substance abuse and mental illness.
C. Prefer experience with program development
D. Valid Texas driver’s license.
E. Knowledge of community resources in the Houston area
F. Able to work a flexible schedule including some evening and weekend hours
G. Flexibility and adaptability as the position grows and changes
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