AN-ACC App User Guide



AN-ACC Assessor Application User GuideThe AN-ACC application (AN-ACC app) enables assessors to conduct Australian National Aged Care Classification (AN-ACC) assessments. Whilst connected to the internet, assessors can register clients, download referrals to their supported device, and undertake assessments. Provided the client assessment referral has previously been downloaded to the device, AN-ACC assessments can be conducted offline and uploaded to the Aged Care Gateway once an internet connection becomes available.The processes that assessors can undertake using the AN-ACC app include:Search for existing clientsSelf-refer for assessmentView assigned referralsView and add information about a clientUndertake assessmentsUpload assessment information to the Aged Care Gateway Manually reject an assessments referral from the AN-ACC app View connection issues and share this data with the Department to allow timely remediation of issuesSelf-referring for assessment, downloading assessment referrals and uploading assessment information to the Aged Care Gateway requires an active internet connection.The AN-ACC app can only be used on one device by one assessor at any time, and access cannot be shared. If the device needs to be assigned to another assessor, select ‘RE-ACTIVATE AN-ACC APP’ from the AN-ACC app section in the Assessor Portal. This will deactivate the AN-ACC app and send a new activation code to the assessor’s registered email address. The new assessor will then need to log in to the App with a new activation code, which they can generate from the myAssessor Portal by selecting ‘GET ACTIVATION CODE’ Or by calling the dedicated AN-ACC Operational Support Line on 02 6289 7190 8am - 6pm AEST Monday to Friday or emailing anacc.assessor@.auThe AN-ACC app is supported on the following operating systems: Android – available on Google PlayMinimum version?9.0 (API version 28 - "Pie")iOS – available on the Apple App StoreMinimum version iOS 13.0 / iPadOS 13Windows 10+ – available on the Microsoft StoreMinimum?Windows 10 version 1909, build 10.0.18362.0?(November 2019 Update) The AN-ACC app will timeout if inactive for 15 minutes and you will need to log in again. If you do not use the AN-ACC app for 14 days, you will be locked out of the app. You will require an unlock code, which can be generated from the AN-ACC app section in the Aged Care Gateway.Please note: the screenshots in this guide feature the AN-ACC app version 20.0.0 (2700) on the Apple iPad (6th generation) with iOS version 14.0.2. If you are using another device, the AN-ACC app will render slightly differently.Contents TOC \o "1-3" \h \z \u AN-ACC Assessor Application User Guide PAGEREF _Toc66963193 \h 11.Downloading and Activating the AN-ACC app PAGEREF _Toc66963194 \h 51.1Downloading the AN-ACC app PAGEREF _Toc66963195 \h 51.2Activating the AN-ACC app PAGEREF _Toc66963196 \h 72.Signing in to the AN-ACC app after activation PAGEREF _Toc66963197 \h 143.Conducting an Assessment PAGEREF _Toc66963198 \h 173.1Find a Client PAGEREF _Toc66963199 \h 173.2Self-Referral PAGEREF _Toc66963200 \h 213.3Undertaking Assessments PAGEREF _Toc66963201 \h 233.4Completing, Re-Opening and Uploading Assessments PAGEREF _Toc66963202 \h 263.5Clearing Assessment Data from a Device PAGEREF _Toc66963203 \h 313.5.1Removing a client record PAGEREF _Toc66963204 \h 313.5.2Clear Uploaded or Not Started referrals from the app PAGEREF _Toc66963205 \h 324.Rejecting a Referral PAGEREF _Toc66963206 \h 345.AN-ACC app troubleshooting and diagnostics PAGEREF _Toc66963207 \h 375.1Check Conductivity PAGEREF _Toc66963208 \h 375.2Re-Sync Referrals PAGEREF _Toc66963209 \h 405.3Closing the app PAGEREF _Toc66963210 \h 40 Downloading and Activating the AN-ACC app Prior to using the AN-ACC app, assessors will need to:1. Download the AN-ACC app from your device’s application store2. Have an active AN-ACC assessor role in the Aged Care Gateway 3. Have an activation code, that can be obtained either via the AN-ACC app section of the myAssessor Portal or by calling the AN-ACC Operational Support Line on 02 6289 7190 between 8am - 6pm AEST Monday to Friday. The activation code will be active for 24 hours from the time it is issued. If your code expires, select ‘Get Activation Code’ in the AN-ACC section of the Assessor Portal or call 02 6289 7190 between 8am - 6pm AEST Monday to Friday to have another code issued.Downloading the AN-ACC appBefore downloading the AN-ACC App, depending on the device you are using, you will need to have an active: Microsoft account (for Windows Surface? Pro)Apple ID (for Apple iPad)Google account (for Samsung/Android). A side-loaded version of the Windows AN-ACC app is available to assessment organisations that have a restricted IT environment.For instructions on how to download the side-loaded version of the AN-ACC app, please refer to the guidance material available in the AN-ACC app section (Sideloading-files ) on the ‘Information for Assessors’ page of the Department of Health website .Once you have an active account, navigate to your device’s application store. Search for the AN-ACC app by entering ‘AN-ACC’ in the search box, and select the AN-ACC icon to open the AN-ACC app details. Select ‘Install’ to download the App to your device. Once sucessfully downloaded, it will display on your device. The AN-ACC app will be located where your device stores its applications. This will differ between the supported devices. If you have difficulties downloading the AN-ACC app onto your device, contact your organisation administrator or relevant IT areaActivating the AN-ACC appOnce the App has been downloaded to your device, follow the steps below to activate the App. In order to access the My Aged Care Assessor Portal you will first need a myGovID as per the instructions in the online user guide.Visit the My Aged Care assessor portal on the Department of Health website and navigate to the AN-ACC app tile. In this section, you will be able to view your AN-ACC app activation status, generate a code to unlock, activate or reactivate your device.Select ‘Get Activation Code’ to send an activation code to your registered email.The AN-ACC App activation code and QR Code will be displayed.Open the App from your device. The AN-ACC app will be located where your device stores its applications. This will differ between the supported devicesThe AN-ACC App ‘Registration’ page will display;Option 1: Scan the QR Code using your device’s cameraOption 2: Enter the email address associated with your staff account in the Assessor Portal and your activation code, and then select ‘Activate’.If credentials are successful verified, the ‘Password’ screen will be displayed. Create a password that complies with the pasword requierments shown on the right of the screen.As you meet the password criteria, the text will turn green to indicate compliance.You will be asked to enter the password a second time to ensure it is correct. Once the defined password criteria has been meet, click ‘SET PASSWORD’ to confirm password.You will need to use this password to unlock the AN-ACC App each time it’s opened.The ‘Terms of Use’ will be displayed. Read the Terms and Conditions and if you agree, select the toggle next to ‘I accept the above terms and conditions’, then click ‘Accept and continue’. The App homepage will be displayed. On initial log in it will take a few minutes for referals to down load and you will see the following message.After a few minutes, depending on the speed of your internet conection, the AN-ACC app home page will display.You have now successfully completed the activation process. The next time you sign in to the AN-ACC app, follow the steps outlined below in Section 2. If after a few minutes on first log in, you do not see any referrals. Select ‘SYNC NOW’ on the left tool plane to load assessment referrals assigned to you.If you continue to experience issues with refreshing referrals, follow the steps in Section 6 to diagnose issues experienced with the App.Signing in to the AN-ACC app after activationTo sign in to the App after the first time activation process, follow the steps below.Open the App from your device. The AN-ACC app will be located where your device stores its applications. This will differ between the supported devices.The ‘Password’ page will display, you can either:Enter your password Or, if you have set up biometric security on your device, select that option. You will be locked out of the App if you forget your password, enter your password incorrectly five times or do not use the App for 14 days. You can regain access in the AN-ACC section of the Assessor Portal. Select ‘Generate an Unlock Code’ to generate a code within the Assessor Portal. Enter this code into your device and you will then be able to reset your password and log in.If the portal is unavailable, you can also call the AN-ACC Operational Support Line on 02 6289 7190 between 8am - 6pm AEST Monday to Friday to generate an unlock code.The ‘All Facilities’ page will be displayed. If you are assigned to work across multiple outlets then your home page will list all the services that are available for assignment across all your assigned outlets. Conducting an Assessment Find a ClientOn the ‘All Facilities’ page, all Residential Aged Care Facilities that have been referred to your oultlet(s) will be listed. You can scroll right and left to view more Facilities.Tapping on the Service Provider will display all referrals for that Service. You can scroll up and down the page to locate the resident you wish to assess or use filter options to narrow the number of Residents being displayed.If you are not connected to the internet, only referrals that have been previously downloaded will be availableOn the Service Provider page, you can filter referrals in three ways:By selecting the associated Status type for the assessments you wish to viewBy First Name in ascending or descending alphabetical order.By filtering on First Name, Last Name or Aged Care ID Number.When you tap on the icon the ‘Search Care Recipient’ dialog box will be displayed.The ‘Search Care Recipient’ dialog box is an active search and will refine as you type Once you have located the Resident you wish to assess, select their record to start the assessment.Self-ReferralIn the event you identify a Resident in a Service who does not have an Assessment referral e.g. they have entered into care since the time of the assessment referral being issued, the AN-ACC Assessor can self-refer the assessment.Tap ‘NEW ASSESSMENT’ under ‘Quick Actions’ on the ‘All Facilities’ screen.On the ‘New Assessment’ screen, enter the ‘Client Identifier’ and tap ‘Search’. The service provider will be able to provide you with the Client Identifier for the client.Check the details of the search return, and if the details are correct, tap on them to commence the assessmentThe Start Assessment screen will be displayed:Tap ‘START ASSESSMENT’ to start assessmentTap ‘REJECT REFERAL’ to reject the referralTap ‘Go Back’ to go back to the ‘New Assessment’ screenUndertaking AssessmentsThe steps to undertake an assessment on the App are as follows.Open and log in to the App, following the process in Section 2, locate the Resident you wish to assess and open their assessment referral following the process in Section 3.1. Complete each clinical tool. As you complete each tool the progress bar above the tool will turn greenYou can see the overall assessment progress % complete at the top of the screen;You can select a specific clinical tool by tapping on the associated tab;Navigate forwards and backwards between the tools using the arrows in the bottom right hand corner;Note: Additional tool help can be accessed by tapping on the double chevron on the right hand navigation pane and clicking ‘? Help’ For comprehensive information on how to complete the clinical component of the assessment, refer to your AN-AAC Assessor Training Manual.At any point in time you can add notes in the ‘Comments’ tab in the tool.54418672982826048592103101340Completing, Re-Opening and Uploading AssessmentsCompleting AssessmentOnce all clinical tools are complete, the ‘COMPLETE ASSESSMENT’ button will become active.Tap on ‘COMPLETE ASSESSMENT’ against the assessment and then again in the confirmation screen that appears. This screen will allow you to review the answers provided in the assessment tools. The assessment will remain in the completed status until either the “UPLOAD” button is pressed or automatically uploaded after 7 days. Re-open a completed assessment An assessment that has the status of “Completed” can be reopened. To reopen a completed assessment select from the Completed Tab and the Completed assessment you would like to reopen. Select “REOPEN” in the top right.You will be asked for a reason as to why you would like to reopen the assessment. Enter your reason in to the text box and select “REOPEN ASSESSMENT” in the bottom right of the screen. Assessments that have been completed but not yet uploaded can either be upload all at once from the ALL Facilities screen by selecting Upload completed assessments in the top right. 379730035306000Or individually by opening the completed assessment and selecting upload in the top right.You must have an active internet connection to upload the assessment. If you do not have an active internet connection, the completed assessment will be saved on your device for 7 days and uploaded when you enter an internet service area.Clearing Assessment Data from a DeviceTo manually remove client details from the device follow the steps below.Removing a client record(s) from the device will permanently delete any assessment information recorded on that device and that has not been uploaded to the Aged Care Gateway.Removing a client recordTo remove a specific client record from the app. Open the client referral you wish to remove, see section 3.1 for instruction on how to find a client20701007937500Tap on the ‘hamburger’ icon in the top right hand corner of the appThe option to select ‘Remove assessment’ or ‘Reject referral’ will displayTap ‘Remove assessment’, a warning message will display. Tap ‘Remove Assessment’ to remove all data relating to the client or ‘Go Back’ to abort the process.Clear Uploaded or Not Started referrals from the appTo remove Uploaded or Not Started referrals from the app, on the ‘All Facilities’ screenTap on the double chevron on the top left of the screen to open the additional options planeTap on ‘> Assessment’ to expand assessment options To clear all uploaded assessment tap ‘Clear Uploaded’. A warning massage will display. Tap ‘Ok’ to complete the process or ‘Cancel’ to abort the process.To clear all not started assessments tap ‘Clear Uploaded’. A warning massage will display. Tap ‘Ok’ to complete the process or ‘Cancel’ to abort the process.Rejecting a Referral You may choose to reject if a Resident is not available to be assessed.On the Residents ‘Start Assessment’ screen tap ‘REJECT REFERAL’On the ‘Reject Referral’ screen, select the reason for the rejection.‘Client Unavailable’ should be selected if the client is currently unavailable for some reason e.g. in hospital, but is expected to return to the service at some point in time in the future.If the service facility advises that the client is approaching end of life then tap ‘APPROACHING END OF LIFE’.If the client is deceased tap ‘CLIENT DECEASED’, you will be prompted to enter the date of death if known.If the assessment cannot be completed for any other reason tap ‘Other’ and enter the reason in the text box.Note: You must enter a reason in ‘Rejection reason’ before you will be able to reject the referral.Once you have selected the rejection reason, tap ‘REJECT REFERAL’ to complete the process.You will receive confirmation of the rejection and the assessment referral will be removed from your device.AN-ACC app troubleshooting and diagnosticsThe troubleshooting and diagnostics functionality assists the AN-ACC Operational Support Line with diagnosis and resolution of issues in coordination with the support teams within the Department of Health. Check Conductivity If you experience connection issues whilst using the App, you can check your connectivity to ensure you have an active connection to the Aged Care Gateway.Tap on the ‘ONLINE’ button on the bottom right of the ‘All Facilities’ screenThe ‘Check Connectivity’ screen will display. Tap “START CONNECTIVITY CHECK’ to start the check. Any connection issues will be displayed. There are also quick suggestions provided to help with connectivity issuesIf ‘Has a Network Connection’ or ‘Can connect to the Internet’ have a red x next to them. Please check you network settings and contact your internet service provider.Re-Sync Referrals If you are unable to see a Service and/or locate an assessment referral associated with your Outlet, you can re-sync referrals by:Tapping on the refresh icon on the top left tool plan Tapping the ‘SYNC NOW’ button.Closing the appWhen closing the app, you should avoid selecting the ‘Logout’ button, as this will log you out of the app on the device you are using and you will be required to re-activate your account via the assessor portal.Logout should only be selected if you are sharing a device and therefore need to logout of your account so a new assessor can use the shared device to complete assessments. ................
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