RICHARD ZHU
MICHAEL KORN, PMP
mkorn@
678-265-4004
CERTIFICATIONS Project Management Institute (PMI) – Project Management
Professional (PMP)
Project+ Certified Project Manager
IBM eBusiness Solutions Advisor
IBM AS/400 Solution Sales Specialist
Principal Certified Lotus Professional - R4, R5 and R6 Application Development
Principal Certified Lotus Professional - R4, R5 and R6 Systems Administration
Certified Lotus Domino.Doc Specialist
SKILLS
Business Skills: Project Management, Systems Analysis/Design, IT
Strategy and Planning, Interactive Marketing Strategy,
Budgeting and Financial Management, Change
Management, Business Process Analysis, Business Process
Governance, GAP Analysis, Workflow Design, IT Best
Practices, Disaster Recovery Planning, Sarbanes-Oxley
(SOX) Compliance, HIPPA, IT Management Consulting,
IT Spend Analysis, Call Center Optimization, Six Sigma,
Balanced Scorecard, ISO 9000, 14000
Industry Experience: Call Center, Distribution, Manufacturing, Education,
Finance, Retail, Government, Healthcare, Insurance, Life
Sciences, Pharmaceutical, Transportation
Technical Skills: Documentum, Lotus Notes/Domino Administration on
iSeries, Windows Server and Netowrking Technologies,
MS SQL Server, Linux, Lotus Domino.Doc, Lotus Notes and Web
Development, Lotus Enterprise Integrator (LEI, NotesPump),
MS .NET, IBM Websphere Portal, IBM Workplace, Websphere
Business Integration Modeler (WBI Modeler), Rational Toolset,
IBM Websphere Portal, IBM Workplace Service Express (WSE),
IBM Websphere Commerce, ILWWCM (Web Content Manager)
(formerly Aptrix), Tivoli Directory Integrator, Tivoli LDAP
Directory, Citrix, VMWare, Mercury Interactive Test Director,
Load Runner, Workplace Business Controls and Reporting
(WBCR), DB2 Content Manager, Crystal Reports Enterprise
Server, Casual Replication, ecKnowledge, Networking
Technologies, Firewall systems and security, ACD and PBX
Systems
Development Methodologies: Agile Development, Iterative Methodologies, Waterfall
Methodologies, Rapid Application Development (RAD), Rational
Unified Process (RUP), Extreme Programming, Unified Process,
Software Development Lifecycle (SDLC),
ERP Integration Experience: SAP, Oracle, People soft, JDEdwards, BPCS, Intentia
TECHNOLOGY EDUCATION
Solutions Selling
Signature Selling
IBM Business Value Assessment process
EDUCATION BS Candidate with studies at Georgia Institute of
Technology and Georgia State University
PROFESSIONAL EXPERIENCE
Sagelight Solutions, Inc., Atlanta, GA 11/05 to Present
President, Independent Contractor
Sample of Engagements:
IBM for Dow Chemical - December 2007 - Present
• Senior project manager responsible for worldwide infrastructure initiatives as part of Dow Chemical’s outsourcing agreement to IBM.
• Repeatedly called upon to rescue troubled projects – successful in every case
• Trained and provided mentoring to a new Project Management team in India
• Successfully managed as many as 18 projects concurrently before transitioning to 3 large projects.
Studiocom for Coca Cola – August 2007 – December 2007
• Project management for a Studiocom’s largest client, Coca-Cola.
• Managed several large web design and technology projects
• Coordinated up to 30 people’s activities to deliver in a fast paced, quality oriented environment.
Rockland County Sherriff’s Department – May 2007 – July 2007
• Performed requirements analysis related to a county wide , web based information resource that the county wished to create. The solution needed to provide effective communication and collaboration on critical law enforcement issues throught the county.
• Implemented IBM Workplace Services Express (WSE) to satisfy application infrastructure requirements.
• Configured and coustomized WSE to suit application requirements.
• Trained personnel on the use and administration of the environemnt
• Provide ongoing support and administration services
Carlson Marketing Worldwide for the Home Depot - September 2006 – May 2007
• Responsible for managing the strategy, implementation and Project Management of all initiatives related to Home Depot’s Installation Services web pages, representing a $60M line of business.
• Provide Interactive Marketing direction and strategy for their 2006/2007 web initiatives driving increased return on marketing spend and increased conversion rates.
• Managed the global launch of new Interactive Marketing initiatives for Home Depot
• Responsible for designing metrics and reporting mechanisms to measure the response to our efforts.
• Participated in Business Development activities including sales, solution ideation and proposal creation.
• Manage a team of web developers, strategists, analysts, statisticians and technologists to deliver key strategic projects.
Triple S Marketing – September 2006
• Provided subject matter expertise and research in the topic of advanced online technologies for eCommerce, Visualization and Configuration.
• Delivered a report of available technologies to suit customer’s business goals related to a major expansion and new line of business.
– January 2006 – September 1006
• Architecture, Systems Consulting and Project Management for a mission critical project upgrading a Lotus Notes based account management workflow system housed in a large VMWare environment.
• Utilizing Team Studio tools, identified and catalogued all upgrade concerns.
• Planned and managed development tasks to mediate over 2000 identified issues
• Upgraded all servers and clients to R6 across the enterprise
SignalPath International - December 2005
• Web Strategy and technology consulting geared toward increasing return on marketing spend and improvement of customer service business processes.
Binary Tree NY, NY 09/02 to 11/05
Director, eBusiness Professional Services Division
• Personally responsible for growing a consulting services practice tenfold over a period of 3 years.
• With full P&L Responsibility managed all aspects of the business including Sales, Marketing, Implementation Services, Project Management, General Operations, Quality Assurance, Personnel Management, Budgeting and Strategic Planning.
• Directed a Team of 10 people, approx 15 outside consultants and 2 overseas outsourcing companies in Russia and India as well as half a dozen partner relationships. Team was completely virtual, with staff spread across the US, India and Russia.
• Directly engaged with customers to provide Discovery, Analysis/Design, Project Management, Infrastructure, Business Process Governance and IT Strategy consulting.
• Personally, successfully delivered over $250,000 worth of consulting services to customers.
• Defined, documented and implemented a new Project Management methodology responsible for increased customer satisfaction and portfolio growth.
• Defined, documented and managed corporate development and services delivery methodology based on Agile Development concepts.
Sample of engagements
o Bahamas Water and Sewerage Corporation - Business Process Analysis, IT Strategy, Project Management, Websphere Portal Architectural Design. This project innovated internal workflow processes, streamlining operations, reducing cost and improving customer service metrics tenfold.
o Goldman Sachs – Sarbanes-Oxley (SOX 404) systems upgrade and development – Provided executive leadership to a critical upgrade/migration project for the company’s SOX 404 remediation infrastructure including responsibility for sales, strategy, staffing and quality control.
o Bahamas National Insurance Board - Business Process Analysis, IT Strategy, Project Management, iSeries Web Enablement. Consulted with senior government ministry officials to implement a global business process governance methodology that enabled a large workforce reduction through workflow and communications efficiency improvements.
o Bahamas Customs - Project Management, iSeries Web Enablement for a Global Customs infrastructure enabling the smooth and efficient operation of one of the world’s largest customs operations.
o Government of the British Virgin Islands - Collaboration Infrastructure Design, Project Management, Sametime, Quickplace, Domino.Doc, Lotus Workflow
o Northern Caribbean University, Jamaica - Systems Analysis and Design, Domino Web based student registration system
o Amersham Biosciences (a division of GE Medical, Sweden) - Project Management, Systems Analysis and Design, Web Services, Lotus Domino, iSeries integration, J2EE. Amersham is one of the world’s largest suppliers of biosciences equipment and components. This initiative enabled global, multilingual sales online, supporting key executive goals and strong market growth. A secondary project integrated the site with distributed procurement systems such as Ariba and others.
o MP Biomedical Corporation (California) - Requirements Analysis, Systems Analysis and Design, Domino/JAVA based eCommerce. Implemented a customer facing, global application for online sales of sensitive biomedical products to a worldwide market.
o Jamaica Fair Trade Commission - Requirements Analysis, Project Management, Workflow application
o Jamaica Anti-Dumping and Subsidies Commission - Requirements Analysis, Project Management, Domino.Doc based document library
o GATX Corporation (Chicago) - Domino infrastructure consulting
o Myron Manufacturing (New York) - Business Process Analysis, IT Strategy
o City of San Francisco Mayor’s Office - Requirements Analysis, Project Management, Domino based scheduling system
Impact Information Technologies Norcross, GA 04/97 to 9/02
Director of Operations – eBusiness
• Successfully defined, managed and grew a business unit that provided end-to-end eCommerce, Collaboration and eCommunications solutions to Mid-tier to enterprise market customers throughout the US.
• Participated in defining and communicating strategic management and business direction to company’s owners, investors and partners.
• Managed fulfillment of services utilizing IBM technologies such as Lotus Notes/Domino, Websphere and DB2 on Intel and iSeries (AS/400) platforms while balancing internal personnel and outsourcing relationships.
• Acted as a Senior Consultant for key accounts providing strategic business and technical direction, project management and technical services. Defined, implemented, and assisted with focused sales strategy for Sales Reps.
• Drove personal sales, exceeding quotas. Increased revenues in excess of 50% year over year.
• Trained Sales Reps on Solution Selling Methodology and IBM signature Selling Methodology.
• Regarded as Superior presenter at Various Industry events and conferences.
• Managed Business Partner relationships with key vendors resulting in successful lead generation and marketing campaigns.
• Defined and implemented corporate Project Management methodology.
• Participated are several Industry advisory councils by personal invitation of IBM.
• Held full P&L Responsibilities.
Sample of Key Projects:
Client: Henkel Americas
Technologies: Lotus Domino, Lotus Notes, IBM iSeries (AS/400), WAN Infrastructure
• Solution: Through acquisition, Henkel Americas has grown to over 4000 mail users over the past several years.
• This led to challenges in managing and maintaining their e-mail environment.
• Provided Strategic consulting services to devise an overall e-mail strategy that involved centralizing all users to a limited number of large iSeries systems, upgrading their enterprise from Domino 4 to R5, Migrating servers to AS/400 platform and consolidating Domains, Certification, and Servers.
• Met with key decision makers and wrote 100 plus page paper detailing the issues, goals, requirements and project plan.
• This project plan has been successfully implemented at Henkel Americas, reducing overall Total Cost of Ownership for their mail environment by over 50% and increasing uptime and services to their customers.
Client: American Tack and Hardware
Technologies: Technologies: Lotus Domino, Lotus Notes, IBM iSeries (AS/400), Binary Tree ezMerchant, HTML, DHTML, JAVAScript.
• Solution: Provided strategic consulting services defining an 80 page, 4 phase eBusiness strategy covering topics from web presence to real-time supplier integration.
• The first phase of the project was to provide a web presence and catalog and was implemented in under 2 months. This infrastructure will soon grow to support BtoB and BtoC transactions, customer self service, Intranet and Extranet Portal capabilities and supply chain integration.
• Provided strategic consulting, Project Management and technical services.
Customer: Rohm and Haas Corporation
Technologies: Lotus Domino, Lotus Notes, IBM iSeries (AS/400), WAN Infrastructure
• Solution: Rohm and Haas is one of the world’s leading chemical manufacturers.
• They have over 12,000 Lotus Notes e-mail users in North America with an additional 8000+ worldwide.
• They required a stable, cost effective and scalable solution to run their mission critical e-mail environment.
• Designed series of 2 IBM iSeries systems that have been implemented and running successfully for over a year to handle the North American workload.
• Assisted internal team with design and implementation of Lotus Notes architecture to best handle the large number of e-mails throughout the enterprise.
Customer: Delta Apparel
Technologies: Lotus Domino, Lotus Notes, IBM iSeries (AS/400), JAVA Servlets, Binary Tree ezMerchant, JBA (GEAC) ERP environment with real time integration, HTML, DHTML, JAVAScript, RPG.
• Solution: . Provided strategic business and marketing consulting services in order to determine the best solution to company’s global eBusiness growth needs.
• Delta Apparel was in the process of expanding to new markets and strengthening their direct customer business.
• They needed a dynamic web site to present their message and provide customer self service and online fulfillment capabilities.
• Designed, project managed and led implementation of 5 person team to successfully bring the site live within 3 months.
• Consulted with Delta Apparel on Interactive Marketing strategies and business process changes to necessary to successfully bring this new line of business to market.
• In the first year, the site processed over $2 Million in business.
Customer: North American Nutrition Companies (NANCO)
Technologies: Lotus Domino, Lotus Notes, IBM iSeries (AS/400), WAN infrastructure, Intentia Movex and SAP R/3 ERP environments.
• Solution: NANCO was at a critical stage in their growth.
• They were in the process of merging operations of another division into their IT infrastructure.
• While NANCO ran Microsoft Exchange, the new division, Vigortone, ran Lotus Notes for e-mail and applications.
• NANCO needed assistance integrating and managing this new environment.
• Provided strategic business and IT consulting, systems audit, support and remote systems management services in order to help NANCO through their transition period.
• Created a 100+ page systems audit document including recommendations as to issues, upgrades, ongoing support and transition plan.
• Assisted NANCO with migration from Microsoft Exchange to Lotus Notes/Domino on an iSeries platform.
• Provided systems analysis and design for iSeries (AS/400) platform purchases to support their SAP/R3 and Domino environments.
Customer: Conair Corporation
Technologies: Lotus Domino, Lotus Notes, IBM iSeries (AS/400), Binary Tree ezMerchant, SSA BPCS and SAP R/3 ERP environments with real time integration, HTML, DHTML, JAVAScript, RPG.
• Solution: , originally intended a company wide solution for eCommerce, a common infrastructure was designed and implemented to handle the eCommerce needs for Conair, Cuisinart, SW Bell Telephones, Interplak Toothbrushes, Jeri Redding Hair Products and the other Conair companies.
• The SW Bell Telephone site was implemented with graphics designed by the customer.
• Even though the first site was a success and has been operational for over 3 years, future sites were put on hold for business reasons.
• Provided strategic and tactical consulting services.
• Project managed implementation while contributing with programming services.
The Network - Norcross, GA 03/93 to 04/97
IT Manager and Senior Systems Analyst
• Management and Technical Responsibility for operations and growth of a large 24x7 call center. Grew technical infrastructure to support growth from 10 people to over 100.
• Full budgetary responsibility, Management of programming staff, Strategic architecture and design of network and application infrastructure, Consulted with key clients to define solutions to business needs, Proposal Generation and pre-sales technical assistance.
Avon Products, Suwanee, GA 02/90 to 03/93
Customer Service Analyst
• Provided Systems Analysis, Programming and Statistical Analysis to large Customer Service Call Center.
• Innovated new business processes reducing Customer wait times by over 20%.
Effected new reporting and analysis methodologies that provided statistical analysis of call center and personnel performance used to increase efficiency and service levels.
• Utilizing statistical analysis set work schedules for over 100 agents in order to effectively manage call load.
• Served in a backup supervisory capacity to call center personnel.
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