SAP Concur's Mobile App: March 2021 Release Notes



|SAP Concur Release Notes |

|SAP Concur's mobile app |

|Month |Audience |

|Version 9.89 - Associated web release: March 2021 |Client – Draft |

|Update #2: Wednesday, April 14, 9:00 AM PT | |

|** DRAFT ** |

|The enhancements and changes described in this document may or may not be included in this release. SAP Concur reserves the right to postpone |

|implementation of – or completely remove – any enhancement/change mentioned here. |

Contents

Summary 4

Android 4

iPhone / iPad 4

Version Information 5

Supported Phone OS 5

Supported Mobile Versions 5

Deprecating Mobile Versions 5

Latest Supported Mobile Versions 5

Release Notes 7

iPhone / iPad – Operating System Update 7

Overview 7

iPhone / iPad – Travel Allowance Calendar Update 7

Overview 7

Calendar 8

**Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting 11

Overview 11

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page 14

Overview 14

**Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN 17

Overview 17

**Ongoing** Android / iPhone / iPad – New Report Entry Experience 20

Overview 20

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access 24

Overview 24

Client Notifications 26

Accessibility 26

Accessibility Updates 26

Subprocessors 26

SAP Concur Non-Affiliated Subprocessors 26

Browser Certifications 26

Monthly Browser Certifications and Supported Configurations 26

Legal Disclaimer

The information in this presentation is confidential and proprietary to SAP SE or an SAP affiliate company and may not be disclosed without the permission of SAP SE or the respective SAP affiliate company. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP SE or its affiliated companies. SAP SE and its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP SE and its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP SE and its affiliated companies assume no responsibility for errors or omissions in this document, except if such damages were caused by SAP SE or an SAP affiliate company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Summary

Android

• **Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

• **Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN

• **Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

iPhone / iPad

• iPhone / iPad – Operating System Update

• iPhone / iPad – Travel Allowance Calendar Update

• **Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

• **Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN

• **Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

Version Information

Supported Phone OS

|Device |Operating System |

|Apple iPhone |Version 13.0 or greater – users will be able to upgrade to the current version |

|Apple iPad |Version 13.0 or greater – users will be able to upgrade to the current version |

|Google Android |Version 7.0 or greater – users will be able to upgrade to the current version |

Supported Mobile Versions

Note the following:

• Applicable for 9.86 and newer: If the current mobile app on your mobile device is older than the two latest versions, you will be notified - through a Message Center message and push notifications – that you should update the app to the latest version.

• If you have a version of the app older than the last 4 versions on your mobile device, you will see an upgrade notice on the login page and will need to update the app to the latest version or you will no longer be able to access the SAP Concur mobile app on your device.

N The SAP Concur mobile app will not be removed from mobile devices that have a version of the app older than the last 4 versions.

← For more information on the retention policy, refer to this FAQ.

Deprecating Mobile Versions

|Platform |Deprecating Version |

|iPhone/iPad |9.82, 9.83, 9.84, 9.85 |

|Android |9.82, 9.83, 9.84, 9.85 |

Latest Supported Mobile Versions

|Platform |Latest Version |Available |How to Update |

|iPhone/iPad | | |Update via App Store |

|Android | | |Update via Google Play |

Locate Version Information on the iPhone

To check the version number on the iPhone:

[pic]

Locate Version Information on the Android

To check the version number on the Android:

[pic]

Release Notes

iPhone / iPad – Operating System Update

Overview

SAP Concur solutions updates the minimum operating system regularly in order to ensure the best possible experience for mobile users. With this release, SAP Concur solutions will update the minimum operating system to iOS 13.

The March (9.89) Mobile release will be the final release for version 12 of the iPhone / iPad operating system. Please ensure that the operating system on all user devices have been updated to at least iOS 13. Be aware that users will not be forced to upgrade their device’s operating system, but users on older operating systems will not be able to install versions of the SAP Concur mobile app after v9.89.

N For SAP Concur solutions – and all other mobile apps – encourage your users to keep their operating systems (and devices, if possible) current.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

iPhone / iPad – Travel Allowance Calendar Update

Overview

With the March (9.89) Mobile release, the calendar - in the new Travel Allowance experience – is now updated in the SAP Concur mobile app.

N This update only appears for mobile users with the new Travel Allowance experience – in the mobile app - on their mobile devices.

Business Purpose / Customer Benefit

This change makes the Travel Allowance calendar more accessible.

Calendar

iPhone

Before

[pic]

After (iOS 14)

[pic]

N The new iOS calendar experience will be available only for users with iOS14 on their iPhone. For users with iOS12 or iOS13 on their iPhone, this change will appear in a future mobile release.

N Users with iOS13 on their iPhones will see a wheel style calendar in the new Travel Allowance experience.

iPad (iOS 14)

Before

[pic]

After (iOS 14)

[pic]

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

**Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|September 9, 2020 |March 17, 2021 |November - May |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

With the November release, SAP Concur solutions retired the automatic sign-in setting in the SAP Concur mobile app. This change coincided with the redesign of the mobile sign-in page.

! IMPORTANT: Between the November release (9.86) and the May release (9.91), users can switch back to the old sign-in page design and, if the autologin property is enabled for their company, users can use the automatic sign-in setting in Concur mobile app Settings.

Between the November and May releases, admins should confirm that users are aware of this change.

Business Purpose / Customer Benefit

The retirement of this feature better supports secure authentication by removing the less secure automatic sign-in setting.

What the User Sees

Users see the redesigned sign-in page. The redesigned sign-in page does not support the automatic sign-in setting.

Between the November release (9.86) and the May release (9.91), users can switch back to the old sign-in page design and, if the autologin property is enabled for their company, the user will be able to use the automatic sign-in setting in Concur mobile app Settings.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Auto Sign-In Settings

[pic] [pic]

The option to switch between the old and new page designs will no longer be available beginning with the May (9.91) release and the auto sign-in setting will no longer be available.

The user no longer sees the Auto Sign In setting on the Security page in Concur mobile app Settings.

← For more information on the new mobile sign-in experience, refer to the **Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page release note in the SAP Concur mobile app release notes.

Configuration / Feature Activation

This change occurred automatically; there are no additional configuration or activation steps.

← For more information, refer to the Mobile Authentication Update FAQ.

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|October 2019 |March 17, 2021 |November - May |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

The Mobile Sign In page has been redesigned and improved. The enhancements improve the user experience, improve security, and simplify configuration. These changes also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Users see the new sign-in pages and have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will no longer be available beginning with the May (9.91) release.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Old Sign-In Experience

[pic] [pic]

New Sign-In Experience

N The options on the screen that appears after a user enters their username, email address, or SSO code differ depending on their company’s configuration.

[pic] [pic]

Configuration / Feature Activation

The change occurred automatically; there are no additional configuration or activation steps.

← For more information, refer to the Mobile Authentication Update FAQ.

**Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|October 2019 |March 17, 2021 |November - May |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

With the November (9.86) Mobile release, SAP Concur solutions retired the Mobile PIN sign-in option in the SAP Concur mobile app.

This change coincided with the redesign of the mobile sign-in page which was implemented with the November release.

Users can switch back to the old sign-in page design and can use the Mobile PIN sign-in option on that page. The option to switch between the old and new page designs will no longer be available beginning with the May (9.91) release.

! IMPORANT: Between the November and May releases, admins should confirm that users are aware of this change and ensure that users can sign in using one of the supported methods listed in this release note.

With the retirement of the mobile PIN sign-in option, users can continue to sign into the mobile app through the following methods:

• Single Sign-On (SSO)

□ Mobile SSO

□ SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

← For information about migrating to SAML v2, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide.

Business Purpose / Customer Benefit

The retirement of this feature better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app, and makes the mobile sign-in experience more consistent with the web sign-in experience.

What the User Sees

Users see the new sign-in screen, including the option to go back to the old sign in experience.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Old Sign-In Experience

[pic] [pic]

New Sign-In Experience

N The options on the screen that appears after a user enters their username, email address, or SSO code, differ depending on their company’s configuration.

[pic] [pic]

Forgotten Passwords

If a user installs or upgrades to version 9.86 (or later) of the mobile app and they enter their retired mobile PIN in the Password field on the redesigned sign-in page, they will receive a message that the password is invalid and will be prompted to reenter their password.

N Between the November (9.86) and May (9.91) releases, users can switch back to the old page design, and can use their PIN to sign in on that page. Users must have an alternate, supported sign-in method before installing the May (9.91) release.

If a user has forgotten their password, there are several ways they can reset it:

• Users can reset their password by tapping Forgot Password on the sign-in screen.

• Users can reset their password by going to Profile > Profile Settings > Change Password within the web version of SAP Concur solutions.

N In some SAP Concur configurations, the ability for users to reset their passwords is disabled. If password reset is disabled and you need to reset your password, contact your company’s designated resource (for example, a Company Administrator) to address this issue.

← For more information on the new mobile sign-in experience, refer to the **Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page release note.

Configuration / Feature Activation

The change occurred automatically; there are no additional configuration or activation steps.

← For more information, refer to the Mobile Authentication Update FAQ.

**Ongoing** Android / iPhone / iPad – New Report Entry Experience

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|August 20, 2020 |March 30, 2021 |August 2021 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

With the August (9.83) Mobile release, SAP Concur mobile app users gained access to the new report entry experience within the mobile app. The new user interface is available exclusively in "preview mode" in Implementation environments.

Once SAP has received and addressed customer feedback, a migration of this experience - from Implementation environments to production environments - will be scheduled. In the meantime, customers can escalate any detected issues to SAP Concur support.

[pic] [pic]

Enable / Disable Experience

This new experience can be enabled / disabled via a toggle on the Additional Features screen in the mobile settings. The toggle is titled Report Entry Experience for the Android mobile devices or New Expense Report for iOS mobile devices.

New Expense Details Screen Experience

The new expense details screen will not appear, if the user adds the following expense entries to an expense report:

• Personal Car Mileage, Company Car Mileage, Japan Public Transport expense types

• Expenses created via itineraries

Android

Enable / Disable the Report Entry Experience

|Screen(s) |Description/Action |

|[pic] [pic] |To enable / disable the Report |

| |Entry Experience: |

| |1) On the home screen, tap [pic] |

| |(upper-left corner). |

| |2) On the side-menu screen, tap |

| |Settings. |

| |3) On the Concur Settings screen,|

| |tap Additional Features. |

|[pic] |4) On the Additional Features |

| |screen, either swipe the Report |

| |Entry Experience toggle to the |

| |right or the left. |

All e-Bunsho Android Users

With the March (9.89) Mobile release, all e-Bunsho Android users will have access to the new UI in their production environments. This experience can be disabled anytime in the Mobile app settings.

← To enable / disable the new report entry experience, refer to the Enable / Disable Experience section of this release note.

N Customers can send feedback about their experience to SAP Concur support.

Configuration / Feature Activation

There are no additional configuration or activation steps.

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access

|Information First Published |Information Last Modified |Feature Target Release Date |

|March 26, 2020 |October 1, 2020 |May 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

! IMPORTANT: SAP is delaying the release of Mobile Parity, originally targeted for March 31st, due to an issue discovered in later rounds of validation. This issue specifically impacts the addition of a Direct Connect Hotel to an existing Air booking, which fails processing in TMC's back office procedures. Engineering teams are currently engaged.

Overview

On March 31, 2020, SAP Concur mobile app users will have the ability to shop, book, and cancel content from Hotel Service V2.

N Airbnb content remains unsupported in the SAP Concur mobile app.

[pic]

Example:

[pic]

User/Customer Benefit

Travelers expect to be able to book travel on any device. After March 31st, travelers will be able to search, book, and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

Configuration / Feature Activation

The change is automatically enabled. There are no additional configuration or activation steps. These updates are enabled automatically for all sites with content that is available through Hotel Service V2 Direct Connect, with the exception of Airbnb.

Client Notifications

Accessibility

Accessibility Updates

SAP implements changes to better meet current Web Content Accessibility Guidelines (WCAG). Information about accessibility-related changes made to SAP Concur solutions is published on a quarterly basis. You can review the quarterly updates on the Accessibility Updates page.

Subprocessors

SAP Concur Non-Affiliated Subprocessors

The list of non-affiliated subprocessors is available here: SAP Concur list of Subprocessors

If you have questions or comments, please reach out to: Privacy-Request@

Browser Certifications

Monthly Browser Certifications and Supported Configurations

The SAP Concur Release Notes – Monthly Browser Certifications document lists current and planned browser certifications. The document is available with the other SAP Concur monthly release notes.

The Concur Travel & Expense Supported Configurations – Client Version guide is available with the setup guides, user guides, and other technical documentation.

← For information about accessing all release notes, browser certifications, setup guides, user guides, other technical documentation, and supported configurations, refer to the Additional Release Notes and Other Technical Documentation section in this document.

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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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