SAP Concur's Mobile App: November 2020 Release Notes



|SAP Concur Release Notes |

|SAP Concur's mobile app |

|Month |Audience |

|Version 9.86 - Associated web release: November 2020 |Client – FINAL |

|Update #1: Tuesday, January 5, 10:55 AM PT | |

Contents

Summary 4

Android 4

iPhone / iPad 4

Planned Changes 4

Version Information 5

Supported Phone OS 5

Supported Mobile Versions 5

Deprecating Mobile Versions 5

Latest Supported Mobile Versions 5

Release Notes 7

Android / iPhone / iPad – Updated Request Approval Workflow 7

Overview 7

Android ONLY – Support for Biometric Sign-In 10

Overview 10

Android / iPhone / iPad – Retirement of Auto Sign-In Setting 10

Overview 11

Android / iPhone / iPad – Redesign of the Sign In Page 13

Overview 13

Android / iPhone / iPad – Retirement of Mobile PIN 14

Overview 15

iPhone / iPad – Location Permission Options Updated 18

Overview 18

**Ongoing** Android / iPhone / iPad – New Report Entry Experience 19

Overview 19

Enable / Disable Experience 20

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access 23

Overview 23

Planned Changes 25

**Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update 25

Overview 25

Legal Disclaimer

The information in this presentation is confidential and proprietary to SAP SE or an SAP affiliate company and may not be disclosed without the permission of SAP SE or the respective SAP affiliate company. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP SE or its affiliated companies. SAP SE and its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP SE and its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP SE and its affiliated companies assume no responsibility for errors or omissions in this document, except if such damages were caused by SAP SE or an SAP affiliate company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Summary

Android

• Android / iPhone / iPad – Updated Request Approval Workflow

• Android ONLY – Support for Biometric Sign-In

• Android / iPhone / iPad – Retirement of Auto Sign-In Setting

• Android / iPhone / iPad – Retirement of Mobile PIN

• Android / iPhone / iPad – Redesign of the Sign In Page

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

iPhone / iPad

• Android / iPhone / iPad – Updated Request Approval Workflow

• Android / iPhone / iPad – Retirement of Auto Sign-In Setting

• Android / iPhone / iPad – Retirement of Mobile PIN

• Android / iPhone / iPad – Redesign of the Sign In Page

• iPhone / iPad – Location Permission Options Updated

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

Planned Changes

• **Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update

Version Information

Supported Phone OS

|Device |Operating System |

|Apple iPhone |Version 12.0 or greater – users will be able to upgrade to the current version |

|Apple iPad |Version 12.0 or greater – users will be able to upgrade to the current version |

|Google Android |Version 7.0 or greater – users will be able to upgrade to the current version |

Supported Mobile Versions

Note the following:

• Applicable for 9.80 and newer: If the current mobile app on your mobile device is older than the two latest versions, you will be notified - through a Message Center message and push notifications – that you should update the app to the latest version.

• If you have a version of the app older than the last 7 versions on your mobile device, you will see an upgrade notice on the login page and will need to update the app to the latest version or you will no longer be able to access the SAP Concur mobile app on your device.

N The SAP Concur mobile app will not be removed from mobile devices that have a version of the app older than the last 7 versions.

← For more information on the retention policy, refer to this FAQ.

Deprecating Mobile Versions

|Platform |Deprecating Version |

|iPhone/iPad |9.79 |

|Android |9.79 |

Latest Supported Mobile Versions

|Platform |Latest Version |Available |How to Update |

|iPhone/iPad |9.86 |December 11, 2020 |Update via App Store |

|Android |9.86 |December 11, 2020 |Update via Google Play |

Locate Version Information on the iPhone

To check the version number on the iPhone:

[pic]

Locate Version Information on the Android

To check the version number on the Android:

[pic]

Release Notes

Android / iPhone / iPad – Updated Request Approval Workflow

Overview

With this release, we updated the Concur Request approval workflow in the SAP Concur mobile app. The Concur Request approval experience has been redesigned to better resemble the web version of SAP Concur.

Updates are listed below:

• On the updated Requests screen, approvers can easily review the following request details:

□ Red and yellow earmarked requests flagged for exceptions

□ Request ID

□ Total amount

□ Submission status

□ Request name

□ Requested dates

• The Request Approval screen was enhanced to make it easier for the approver to access request information. The enhancements include the following details:

□ On the top of the updated Request Approval screen, the approver can easily review the following request details:

• Total amount

• Submission status

• Request name

• Requested dates

• Alerts

□ The new Details and Expenses tabs were added, and their details include:

• On the new Details tab, the approver can now view request details:

← Comments

← Cash advances

← Allocations

← Attachments

← Request policy

• On the new Expenses tab, the approver can:

← View expected expenses details

← View red and yellow earmarked expenses flagged for exceptions

□ On the bottom of the Request Approval screen, approvers can:

• Approve a request

• Send a request back to the sender

Business Purpose / Customer Benefit

This update provides Concur Request approvers with an improved user experience that makes approving requests easier and faster than before.

What the User Sees

Approve a Request

|Screen(s) |Description/Action |

|[pic] [pic] |To approve a request: |

| |1) On the home screen, tap Approvals. |

| |2) On the Approvals screen, tap Request |

| |Approvals. |

|[pic] [pic] |3) On the Requests screen, tap to open the |

| |desired request. |

| |4) On the Request Approval screen, you can: |

| |Tap the Details tab to view the request details |

| |(comments, cash advances, allocations, and |

| |attachments). |

| |Tap the Expenses tab to view expected expenses. |

|[pic] |Tap Approve or Send Back. |

| |NOTE: If you send back a request, you must |

| |provide a comment. |

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

Android ONLY – Support for Biometric Sign-In

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

The SAP Concur mobile app for Android now supports biometric sign-in options such as fingerprint authentication (Touch ID) and face recognition (Face ID).

N To access the Touch ID and Face ID sign-in options in the mobile app, the desired biometric sign-in method must be enabled and configured on the device.

Business Purpose / Customer Benefit

The addition of support for Touch ID and Face ID provides users with more sign-in options for ease of use.

What the User Sees

On Android devices that support biometric options, the user can enable the supported biometric authentication type in the mobile app by navigating to Settings > Sign In and selecting the desired biometric option.

Configuration / Feature Activation

Support for biometric sign-in is added to the SAP concur mobile app automatically; however, the desired biometric options must be enabled and configured on the Android device before they can be enabled in the SAP Concur mobile app.

← For more information, refer to the Mobile Authentication Update FAQ.

Android / iPhone / iPad – Retirement of Auto Sign-In Setting

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|September 9, 2020 |December 1, 2020 |November 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

With this release, SAP Concur solutions is retiring the automatic sign-in setting in the SAP Concur mobile app. This change coincides with the redesign of the mobile sign-in page.

! IMPORTANT: Between the November release (9.86) and the March release (9.89), users will be able to switch back to the old sign-in page design and, if the autologin property is enabled for their company, the user will be able to use the automatic sign-in setting in Concur mobile app Settings.

Between the November and March releases, admins should confirm that users are aware of this change.

Business Purpose / Customer Benefit

The retirement of this feature better supports secure authentication by removing the less secure automatic sign-in setting.

What the User Sees

Users see the redesigned sign-in page. The redesigned sign-in page does not support the automatic sign-in setting.

Between the November release (9.86) and the March release (9.89), users can switch back to the old sign-in page design and, if the autologin property is enabled for their company, the user will be able to use the automatic sign-in setting in Concur mobile app Settings.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Auto Sign-In Settings

[pic] [pic]

The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release and the auto sign-in setting will no longer be available.

The user no longer sees the Auto Sign In setting on the Security page in Concur mobile app Settings.

← For more information on the new mobile sign-in experience, refer to the Android / iPhone / iPad – Redesign of the Sign In Page release note in the SAP Concur mobile app release notes.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

← For more information, refer to the Mobile Authentication Update FAQ.

Android / iPhone / iPad – Redesign of the Sign In Page

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|October 2019 |December 1, 2020 |November 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

The Mobile Sign In page has been redesigned and improved. The enhancements improve the user experience, improve security, and simplify configuration. These changes also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Users see the new sign-in pages and have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Old Sign-In Experience

[pic] [pic]

New Sign-In Experience

N The options on the screen that appears after a user enters their username, email address, or SSO code differ depending on their company’s configuration.

[pic] [pic]

← For more information, refer to the Mobile Authentication Update FAQ.

Android / iPhone / iPad – Retirement of Mobile PIN

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|May 2020 |December 1, 2020 |November 2020 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

With the November (9.86) Mobile release, SAP Concur solutions is retiring the Mobile PIN sign-in option in the SAP Concur mobile app.

This change coincides with the redesign of the mobile sign-in page has also been implemented with the November release.

Users can switch back to the old sign-in page design and can use the Mobile PIN sign-in option on that page. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

! IMPORTANT: Between the November and March releases, admins should confirm that users are aware of this change and ensure that users can sign in using one of the supported methods listed in this release note.

With the retirement of the mobile PIN sign-in option, users will continue to be able to sign into the mobile app through the following methods:

• Single Sign-On (SSO)

□ Mobile SSO

□ SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

← For information about migrating to SAML v2, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide.

Business Purpose / Customer Benefit

The retirement of this feature better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app, and makes the mobile sign-in experience more consistent with the web sign-in experience.

What the User Sees

Users see the new sign-in screen, including the option to go back to the old sign in experience.

N The following screenshots were taken from an iPhone. The experience is similar on other devices but might have a slightly different appearance.

Old Sign-In Experience

[pic] [pic]

New Sign-In Experience

N The options on the screen that appears after a user enters their username, email address, or SSO code, differ depending on their company’s configuration.

[pic] [pic]

Forgotten Passwords

If a user installs or upgrades to version 9.86 (or later) of the mobile app and they enter their retired mobile PIN in the Password field on the redesigned sign-in page, they will receive a message that the password is invalid and will be prompted to reenter their password.

N Between the November (9.86) and March (9.89) releases, users can switch back to the old page design, and can use their PIN to sign in on that page. Users must have an alternate, supported sign-in method before installing the March (9.89) release.

If a user has forgotten their password, there are several ways they can reset it:

• Users can reset their password by tapping Forgot Password on the sign-in screen.

• Users can reset their password by going to Profile > Profile Settings > Change Password within the web version of SAP Concur solutions.

N In some SAP Concur configurations, the ability for users to reset their passwords is disabled. If password reset is disabled and you need to reset your password, contact your company’s designated resource (for example, a Company Administrator) to address this issue.

← For more information on the new mobile sign-in experience, refer to the Android / iPhone / iPad – Redesign of the Sign In Page release.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

← For more information, refer to the Mobile Authentication Update FAQ.

iPhone / iPad – Location Permission Options Updated

Overview

With this release, we added support for the new Precision Location option, which was introduced by Apple in iOS 14. Users - who have mobile devices with iOS 14 – will need to ensure that the Precise Location option is enabled on the Location screen to access Drive within the mobile app.

To access the iOS Location screen, the user can either:

• From the user's iOS mobile device, tap Settings > SAP Concur > Location

-or-

• From the home screen (in the mobile app), tap Open Settings in the Allow access to your current location window

[pic] [pic]

N The Allow access to your current location window appears when a mobile user needs to grant SAP Concur mobile app access to their current location. It also reminds the users – who have mobile devices with iOS 14 - to enable the Precise Location option so that they can use Drive in the mobile app.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

**Ongoing** Android / iPhone / iPad – New Report Entry Experience

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|August 20, 2020 |November 2, 2020 |August 2021 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

With the 9.83 release, SAP Concur mobile app users gained access to the new report entry experience within the mobile app. The new user interface is available exclusively in "preview mode" in implementation environments.

Once SAP has received and addressed customer feedback, a migration of this experience -from implementation environments to production environments - will be scheduled. In the meantime, customers can escalate any detected issues to SAP Concur support.

[pic] [pic]

Enable / Disable Experience

This new experience can be enabled / disabled via a toggle on the Additional Features screen in the mobile settings. The toggle is titled Report Entry Experience for the Android mobile devices or Expense Report (New) / Expense Claim (New) [US / UK] for iOS mobile devices.

Android

Enable / Disable the Report Entry Experience

|Screen(s) |Description/Action |

|[pic] [pic] |To enable / disable the Report |

| |Entry Experience: |

| |1) On the home screen, tap [pic] |

| |(upper-left corner). |

| |2) On the side-menu screen, tap |

| |Settings. |

| |3) On the Concur Settings screen,|

| |tap Additional Features. |

|[pic] |4) On the Additional Features |

| |screen, either swipe the Report |

| |Entry Experience toggle to the |

| |right or the left. |

The new expense details screen will not appear, if the user adds the following expense entries to an expense report:

• Personal Car Mileage, Company Car Mileage, Japan Public Transport expense types

• Expenses created via itineraries

Configuration / Feature Activation

There are no additional configuration or activation steps. This change is available for implementation entities only.

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access

|Information First Published |Information Last Modified |Feature Target Release Date |

|March 26, 2020 |December 11, 2020 |TBD |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

! IMPORTANT: In the SAP Concur mobile app, all hotel booking segments will be supported in a separate PNR and will appear as a separate trip on the Trips screen.

Overview

On March 31, 2020, SAP Concur mobile app users will have the ability to shop, book, and cancel content from Hotel Service V2.

← For more information about suppliers supported by the SAP Concur mobile app, refer to Section 5: Supported Hotel Suppliers section of the Travel: Hotel Service Travel Service Guide.

N Airbnb content remains unsupported in the SAP Concur mobile app.

[pic]

Example:

[pic]

User/Customer Benefit

Travelers expect to be able to book travel on any device. After March 31st, travelers will be able to search, book, and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

Configuration / Feature Activation

The change is automatically enabled. There are no additional configuration or activation steps. These updates are enabled automatically for all sites with content that is available through Hotel Service V2 Direct Connect, with the exception of Airbnb.

Planned Changes

**Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update

Overview

|Information First Published |Information Last Modified |Feature Target Release Date |

|October 1, 2020 |-- |January 2021 |

|Any changes since the previous monthly release are highlighted in yellow in this release note. |

Targeted for the January (9.87) Mobile release, SAP Concur solutions plans to reduce maintaining mobile app access and security for the current version and previous 6 versions (total of 7 versions) to the current version and 2 previous versions (total of three versions). This means that a user will be signed out automatically if they haven't updated the SAP Concur mobile app over the course of 3 updates (typically 3 months) and is using the fourth most recent version.

For example, users with the 9.84 version of the mobile app on their mobile devices - after the January (9.87) Mobile release - will automatically be logged out of the app. Once users have updated the mobile app on their mobile devices to version 9.85 or higher of the app, they will be able to sign back into the SAP Concur mobile app.

N Mobile app users - who are on the third most recent version - will be notified via a message in the Message Center and push notifications – that they should update the mobile app to the latest version. Once the user upgrades the app to the latest version, they will no longer receive these messages and notifications.

Business Purpose / Customer Benefit

The update to this policy provides greater resources for innovations and improves overall security.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation steps.

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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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