Instructor Note 11:

May 27, 2013 · 2. Most people think they are good listeners. 3. You have two ears and one mouth. That's about the right proportion in which to use them. 4. Because we should listen more than we speak, we should practice it and get very good at it! THE BASIC PROBLEM IN LISTENING # 1: I can listen four times faster than you can speak. I guess I must be a genius ... ................
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