ARIZONA@WORK



ATTACHMENT AARIZONA@WORK City of PhoenixCustomer Complaint FormDate of Incident:Customer’s Name:Customer’s Address:Nature of the Complaint:Program and/or Accused Party:Program Address:Witness:Address:INVESTIGATIONReceiving Party:Date Received:Persons Contacted (include telephone number):Date:Date:Date:Findings:Conclusion:-5620264351862513420Preparation – (review prior day/week metrics)Solicit a time keeper and scribe Select a theme from the components on the board (people, quality, delivery service, CI, cost) Using the huddle prep document, prepare to answer these questions and write comments in the respective boxesWhat is going well? What problems are seen? Key communication points? How do issues or progress impact the team?Facilitation - (standing around the huddle board)Cover team pulse, announcements, anniversaries, jobs well done, etc.Announce the theme, questions to ask as appropriate to the flow of the meeting How did we do yesterday? How are we doing today?Does anyone need any help?What can we do to improve? How do issues or progress impact the team?Accountability Board – Monday review/discuss activities, Tues-Fri discuss any change or new items, if completed a check mark goes on the stickyIndividual that owns a new task from huddle discussions adds a sticky with name, detailed task information and date to completeContinuous Improvement ideas - Individual that owns the continuous improvement idea needs to update the CI tracker on the boardIf someone is on the phone the note taker takes responsibility to update the boardClosing - Inspirational, daily thought or Cheer to get the team going for the dayMeeting Prep document and notes – Put in notes folderRetain for 2wks00Preparation – (review prior day/week metrics)Solicit a time keeper and scribe Select a theme from the components on the board (people, quality, delivery service, CI, cost) Using the huddle prep document, prepare to answer these questions and write comments in the respective boxesWhat is going well? What problems are seen? Key communication points? How do issues or progress impact the team?Facilitation - (standing around the huddle board)Cover team pulse, announcements, anniversaries, jobs well done, etc.Announce the theme, questions to ask as appropriate to the flow of the meeting How did we do yesterday? How are we doing today?Does anyone need any help?What can we do to improve? How do issues or progress impact the team?Accountability Board – Monday review/discuss activities, Tues-Fri discuss any change or new items, if completed a check mark goes on the stickyIndividual that owns a new task from huddle discussions adds a sticky with name, detailed task information and date to completeContinuous Improvement ideas - Individual that owns the continuous improvement idea needs to update the CI tracker on the boardIf someone is on the phone the note taker takes responsibility to update the boardClosing - Inspirational, daily thought or Cheer to get the team going for the dayMeeting Prep document and notes – Put in notes folderRetain for 2wks ................
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